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OneHash Chat Reviews & Product Details

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

Seller

OneHash

Languages Supported

Afrikaans, Arabic, German, English, French, Hindi, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Product Description

Manage all your interactions with tailor-made and scalable customer support services. Stay ahead in the market, and have an edge over your competitors through viable and quick conversation with your customers, with an on the go, readily available, and all in one comprehensive customer support solution - OneChat

Overview by

Mabel Judith Andrady (MA Health Demography, Wits | Marketing at OneHash, Inc.)

Pricing

Pricing provided by OneHash Chat.

Pro

$27.00

100 Users Per Month

Free OneHash Chat

Free

Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service - AC

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OneHash Chat Media

OneHash Chat Demo - Interactive Chatbots

Automate engaging with new prospects across all channels with the help of interactive chatbots. Integrate with chatbots to proactively reach out to new leads for higher conversion.

Provide Omnichannel support via Email, Website live-chat, Facebook, Twitter, WhatsApp, Slack, etc., and deliver a consistent customer experience across all channels.

Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.

OneHash Chat Demo - Instant Communication

Respond to customer queries as quickly as possible. You can connect with your website visitors, engage with them in real-time, and provide them with high-quality support with OneHash Chat.

OneHash Chat Demo - Automate your Agents

Communicate with all your customers across all channels without switching between apps. Save canned responses as preset replies for quickly responding to conversations. Using shared inboxes, communicate with your team internally about any conversation or query.

Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.

OneHash Chat Reviews (13)

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Jenis K.

Product Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

7/19/2024

"OneHash Chat: Streamlined Communication & Faster Conversions"

4.5/5

What do you like best about OneHash Chat?

OneHash Chat is an easy-to-use platform that provides multiple features to help with customer support and communication, in my opinion. The fact it's easy to use makes it a good option for companies of all types, which is one of its favorite features. In addition, features like chatbots and assignable tasks could improve overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Although OneHash seems to be well-liked by customers overall, several reviews point out that more customization options should be available for the chat widget appearance. Review collected by and hosted on G2.com.

Aditya N.

Founder

Financial Services

Small-Business (50 or fewer emp.)

9/14/2024

"Excellent Addition for Customer Support Teams"

5/5

What do you like best about OneHash Chat?

What I really like about OneHash Chat is how easy it makes things for our team. The interface is super simple, and everything from real time chats to file sharing is in one place. It’s just made our daily communication so much smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There’s nothing to dislike about OneHash Chat. It works smoothly and meets all my needs. Review collected by and hosted on G2.com.

Shubham S.

Account executive

Mid-Market (51-1000 emp.)

6/27/2024

"Multiple channel support saves a heck of a lot of time."

5/5

What do you like best about OneHash Chat?

We reach out to our customers through FB, WhatsApp and Telegram. OneHash Chat supports all three of them and saves a lot of time in switching between these platforms for responding. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There is a limitation in terms of user permission. We can provide user access based on inboxes but on the basis of conversation. Review collected by and hosted on G2.com.

Puru J.

Director of Marketing

Mid-Market (51-1000 emp.)

6/28/2024

"Multiple features like canned response, Automation, labeling and Macros."

5/5

What do you like best about OneHash Chat?

These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation, labeling and macros Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

If a lot of chats remain unresolved, loading of the conversation takes time but still manageable. Review collected by and hosted on G2.com.

Nishant G.

Business Devlopment Representative

Mid-Market (51-1000 emp.)

6/28/2024

"Good for tracking response time, resolution time, and ensuring SLA compliance."

5/5

What do you like best about OneHash Chat?

Being a Manager, reports on performance and resolution time taken by users is a must. Its report gives the overview. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

The user of the system Interface should be better. Review collected by and hosted on G2.com.

Gaurav Y.

Marketer

Mid-Market (51-1000 emp.)

7/2/2024

"Easy to set up channels like email, FB messenger, Telegram"

5/5

What do you like best about OneHash Chat?

The setup is very easy to achieve and also the pricing is justifiable. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Not much configuration for web chat widget. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/20/2024

"Great tool for a consolidated customer inbox"

4.5/5

What do you like best about OneHash Chat?

Brings all customer communication channels under one place which makes life simple for us. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Does not have support for personal whatsapp integration yet and needs a whatsapp business account Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Helps us be on top of all customer interactions in one place. We usually have customers interacting with us on the website, email, product, and whatsapp at the same time. It was getting difficult to keep track of all these conversations. With One Hash, we get a unified inbox view of what the customers are saying in one place. Review collected by and hosted on G2.com.

Sumit S.

Founder

Small-Business (50 or fewer emp.)

6/1/2024

"Comprehensive customer support software"

5/5

What do you like best about OneHash Chat?

Unified inbox with omnichannel support, APIs to integrate the solution into our product Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Wish it would have a Stripe integration too Review collected by and hosted on G2.com.

Aditi R.

Marketing and Business Associate

Marketing and Advertising

Mid-Market (51-1000 emp.)

6/28/2024

"Chat Solution helps in conversion"

4.5/5

What do you like best about OneHash Chat?

It can be used along multiple social channels and is easy to work with Integration and support is great Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Already fulfilled our objective, waiting for updates Review collected by and hosted on G2.com.

Valentin L.

Techical key customers partner

Small-Business (50 or fewer emp.)

1/29/2024

"OneHash - Very good unified inbox"

5/5

What do you like best about OneHash Chat?

The best feature on OneHash is the unified inbox. You can receive messages from many channels that you have in one inbox and make conversations. The UI is very clean and easy to use. The speed is very good and the support is responsive. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There is no WhatsApp connection via QR code. Review collected by and hosted on G2.com.