# Zowie Reviews **Vendor:** Zowie Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.7/5.0 **Total Reviews:** 73 ## About Zowie Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. ## Zowie Pros & Cons **What users like:** - Users value the **efficiency of automation** in Zowie, enhancing customer support and ensuring quick, accurate responses. (22 reviews) - Users find Zowie’s **ease of use** exceptional, facilitating efficient customer service and automation with minimal technical skills required. (22 reviews) - Users value the **efficient workflow creation** that significantly enhances customer user experience with Zowie. (21 reviews) - Users love Zowie for its **quick integration and round-the-clock support** , making customer service optimization effortless. (17 reviews) - Users appreciate the **messaging automation** of Zowie, enhancing support efficiency and improving customer satisfaction significantly. (17 reviews) - Users praise Zowie for its **efficient customer support** , providing quick solutions and automated responses around the clock. (15 reviews) - Time-saving (15 reviews) - Artificial Intelligence (14 reviews) - AI Technology (13 reviews) - Automation Features (13 reviews) **What users dislike:** - Users find Zowie's **limited features** restrict access to useful data, making it less user-friendly and efficient. (10 reviews) - Users find the **reporting module lacking** in integration with BI tools and advanced functionality for managing chatbots. (8 reviews) - Users find **limited customization** in Zowie, which hinders their unique needs, especially for small startups. (7 reviews) - Users find the **complexity of the UI** can lead to a messy experience when handling advanced scenarios. (6 reviews) - Users often face **bug issues** with Zowie, leading to frustration due to slow resolution times when they occur. (5 reviews) - Chatbot Issues (5 reviews) - Learning Curve (5 reviews) - Users face **UI challenges** and lack of call features, impacting the overall usability of Zowie. (5 reviews) - Improvements Needed (4 reviews) - Users often face **integration issues** with Zowie, leading to frustration when connecting with popular contact center systems. (4 reviews) ## Zowie Reviews ### 1. Zowie is the chatbot of the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Zowie?** It is easy to set up and has great support. **What do you dislike about Zowie?** I am not as tech-savvy, so sometimes I struggle to create automations, but that's my issue, not Zowie's. **What problems is Zowie solving and how is that benefiting you?** We are able to automate chats on our website and Zowie is able to resolve most of our customer's inquiries. ### 2. Zowie CX **Rating:** 4.5/5.0 stars **Reviewed by:** Konrad K. | Younger Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Zowie?** I think that the best thing about zowie is that this app is really easy to use. Zowie has made contact with our customers much quicker and easier and improve our response time and help with the satisfaction of our clients. **What do you dislike about Zowie?** Sometimes it get laggy but maybe it's just problem with my hardware. **Recommendations to others considering Zowie:** I think that zowie can help every company that needs support with fast contact to their clients. **What problems is Zowie solving and how is that benefiting you?** It helps with answering fast for any questions that are sent to us. ### 3. Great cooperation **Rating:** 5.0/5.0 stars **Reviewed by:** Katarzyna N. | Kierownik Biura Obsługi Klienta , Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Zowie?** Access to information which automations are most helpful and which are not and why. The ability to report user activity is also very helpful **What do you dislike about Zowie?** Nothing comes to my mind. Everything works as it suppose to work. **Recommendations to others considering Zowie:** Do not hesitate. Implement Zowie in your company. **What problems is Zowie solving and how is that benefiting you?** Now I know exactly what information customers expect and how to provide it in the most accessible way. It helps with better and more effective interaction with the client ### 4. Zowie, automation at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Zowie?** The biggest upside is that you don't have to spend a lot of time on implementation and later on managing the bot - it's really fast and simple! Let's not forget about excellent customer service from the Zowie team! **What do you dislike about Zowie?** I'm a bit sad that they are not yet automating incoming emails - that would be really helpfull for my organisation. **Recommendations to others considering Zowie:** Try it! It helped my company a lot, so if you are looking for an automation tool, you should consider trying zowie. **What problems is Zowie solving and how is that benefiting you?** Zowie managed to solve our biggest problem: handling a huge increase of traffic on our customer service channels, which we couldn't manage with our currrent team. What's more, our team can focus on more meaningful conversations with the customers as Zowie answers to repetitive questions. ### 5. Amazing cooperation! I like it! **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina W. | Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Zowie?** Okay, so we can talk about everything - about our new process and automations at any time. They try to implement all our ideas and help to deploy them. I feel like we can talk with them, hmm like friends and "by the way" working on our system - increase the effectiveness of our activities! **What do you dislike about Zowie?** Sometimes, it's hart to naviget on the platform. I have to check many position to find the good one. **What problems is Zowie solving and how is that benefiting you?** PROVIDE NEW AUTOMATISATION, integration with other platforms, branding ### 6. Zowie, simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Kasia M. | Employer Branding Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Zowie?** Easy to navigate and great customer support **What do you dislike about Zowie?** So far, I can't find anything to dislike. **Recommendations to others considering Zowie:** Invest time to build good data base and it will be a game-changer for your organization. **What problems is Zowie solving and how is that benefiting you?** It helps our employees to receive informations they are looking for and optimez work of our support departments. ### 7. Zowie - a simple way to get the best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina S. | Manager of the Customer Service Office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Zowie?** The most significant advantage is the simple interface and the ability to train Chatbot with new phrases constantly. It only takes a few minutes to edit the content of the learned answers to adapt them to the company's current situation. :) A handy tool that allows you to automate many customer questions, allowing employees to deal with more complicated topics. **What do you dislike about Zowie?** At the moment, I don't see anything unhelpful. ;) **What problems is Zowie solving and how is that benefiting you?** Fewer customers contact a consultant to clarify the primary issues. ### 8. Excellent customer care! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Zowie?** Zowie most of all wins if it comes to customer care - although Zowie's panel and functionalities are similar to other tools like this, customer care is excellent. As an agency side, I I appreciate their involvement in the creative process and availability on each part of the chatbot campaign planning. **What do you dislike about Zowie?** After a year of cooperation, I cannot find anything I would dislike. **What problems is Zowie solving and how is that benefiting you?** Most of all, close cooperation with Zowie helps us optimize our chatbot campaigns and plan our activities in the most effective way. ### 9. Zowie - simple way to effective communication **Rating:** 5.0/5.0 stars **Reviewed by:** Adam N. | Head of Unit, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Zowie?** Zowie is a very easy to us. We really easy get started work with it. The team is very helpful. They answer to all our questions – sometimes difficult, but always got the solution to the problem. **What do you dislike about Zowie?** Can not find anything to dislike at this moment. The cooperation is great and the same with product. **What problems is Zowie solving and how is that benefiting you?** Better communications with the target group and of course possibility to get to the people with the new information quick and efficiently. ### 10. I like to use Zowie. **Rating:** 3.5/5.0 stars **Reviewed by:** Katarzyna T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Zowie?** I like contact with people. We can provide support, and we can solve the problem right away. **What do you dislike about Zowie?** I cannot find modules as quickly as I wanted to. **Recommendations to others considering Zowie:** If you want to step in for consultants to AI, you can take Zowie as an advisement. **What problems is Zowie solving and how is that benefiting you?** I solve all problems for which I ask clients. Example: claims, availability of bikes, issues with registration frames. ### 11. Zowie is great **Rating:** 5.0/5.0 stars **Reviewed by:** Krystian K. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Zowie?** It is amazing to see how fast the Chatbot learns and recognizes phrases. Zowie was easy to get started with, is user-friendly, and customer service from the Zowie team is excellent. **What do you dislike about Zowie?** There were no significant issues so far, but sometimes it's hard to navigate on the platform. **What problems is Zowie solving and how is that benefiting you?** It helps us to respond fast to our customers' questions, ### 12. Zowie review **Rating:** 5.0/5.0 stars **Reviewed by:** Kinga L. | Younger customer service specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Zowie?** I really like zowie because it's so simple to use and everything is clear. **What do you dislike about Zowie?** I don't have anything that I dislike everything is really simple. **Recommendations to others considering Zowie:** It will help you with customer contact on Facebook and live chat. **What problems is Zowie solving and how is that benefiting you?** Contact with our customers is so much easier. ### 13. A great tool with a user friendly layout. **Rating:** 4.5/5.0 stars **Reviewed by:** David T. | Country Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Zowie?** It is really easy to use and set up. There are plenty of great features and the knowledge base of the chatbot can be developed really quickly. **What do you dislike about Zowie?** The e-mail communication system is not the best so far, some options would be great to add, but it is really userfriendly. **What problems is Zowie solving and how is that benefiting you?** It can save a lot of time for the CX agents because the chatbot can solve around 80% of the online chats with the customers. ### 14. Zowie review **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Head Of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Zowie?** Chatbot, by Zowie, aid in providing faster customer service. We optimized human resources and managed conversations with users in a highly efficient way. **What do you dislike about Zowie?** I do not see disadvantages of using this tool. **What problems is Zowie solving and how is that benefiting you?** 24/7 User Support ### 15. Great people, amazing cooperation! **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina K. | Koordynator ds. Cyfrowego Wsparcia Klienta, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Zowie?** Great team of to the development of the tool. A creative approach, speed of action and a nice atmosphere make the cooperation run smoothly. It's good to have all your messages in one place. Automating customer inquiries works fine. A great tool. **What do you dislike about Zowie?** Sometimes navigation in the panel is confusing. **Recommendations to others considering Zowie:** A simple and effective tool. **What problems is Zowie solving and how is that benefiting you?** Automation of customer inquiries. All news gathered in a simple panel for a Consultant. ### 16. Cooperation and communication with a client **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Zowie?** Very good cooperation and communication with a client. Constant searching of his needs. Innovative software tools. **What do you dislike about Zowie?** Some details in software. But Zowie improves it every day. **What problems is Zowie solving and how is that benefiting you?** A new channel of communication with end-customers with auto-research of their needs. ### 17. Best conversational AI solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Katarzyna M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Zowie?** Professionals and their approach to projects, their experience and prepared solutions **What do you dislike about Zowie?** Sometimes it was difficult to contact the account manager **What problems is Zowie solving and how is that benefiting you?** Increasing the engagement of our community, increasing the Messenger base, entertainment solutions for the community and improved communication via Messenger ### 18. Creative team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Zowie?** Very good contact with the team. Improving processes. Many possibilities o impotent ideas. They solve problems quickly answer questions. There is a nice and relaxed atmosphere at the meetings. **What do you dislike about Zowie?** It's really hard to navigate on their app. **Recommendations to others considering Zowie:** It's not that easy to use, but when you get it is really helpful. **What problems is Zowie solving and how is that benefiting you?** It helps us with faster responding to every message that is sent to us and also improves our reaction time. ### 19. Zowie is definetely my number 1 app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Zowie?** Zowie is very much user friendly app. Easy to work with! **What do you dislike about Zowie?** hmm, difficult to think of any aspect to dislike :) **Recommendations to others considering Zowie:** I do recommend Zowie to others, it is a real pleasure to work with such an excellent app! good job Zowie team. **What problems is Zowie solving and how is that benefiting you?** I created an excellent knowledge base thank to Zowie. It is definetely helping customers to receive information they are searching for! ### 20. Zowie is realy perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Zowie?** Possibility to prepare reports and monitor automation processes. **What do you dislike about Zowie?** At the moment, I don't see anything unhelpful. **Recommendations to others considering Zowie:** Zowi is very helpful, it will be useful in your company. **What problems is Zowie solving and how is that benefiting you?** Limiting email movement. ### 21. The tool connects communication **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | specialist. Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Zowie?** Collects messages from all channels, No need to use other services **What do you dislike about Zowie?** Questions and answers keep coming back to customers **Recommendations to others considering Zowie:** Due to its intuitiveness **What problems is Zowie solving and how is that benefiting you?** I connected with a lot of people on Facebook ### 22. Zowie is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra G. | Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Zowie?** Zowie works seamlessly with Messenger !! **What do you dislike about Zowie?** The price is a bit high, but at the end of the day, you are saving **What problems is Zowie solving and how is that benefiting you?** We can grow faster because Zowie takes care of our customers' questions ### 23. Zowie? I highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Zowie?** - Best team! (amazing flow). - Always on time. - Always creative (without feeling 'let's do whatever'). - Verry pro-active. - Any technical issue was solved very fast. - The App is really easy to use. **What do you dislike about Zowie?** Hym... nothing comes to my mind (after almost a year of cooperative). **What problems is Zowie solving and how is that benefiting you?** It helps us to engage the consumers (contests etc.) - [View Zowie pricing details and edition comparison](https://www.g2.com/products/zowie/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-26+16%3A41%3A14+-0500&secure%5Bsession_id%5D=d3d8c459-b9b0-4045-a6e0-140891b76732&secure%5Btoken%5D=e0d894aa46aa8298cc18e54bec15cdbb646af19e81e574f0e3436fba79ffbdc8&format=llm_user) ## Zowie Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Zowie Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - 4.6/5.0 (170 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)