--- title: Keeping Reviews meta_title: 'Keeping Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 71 reviews by the users' company size, role or industry to find out how Keeping works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 71 scale: '5' date_modified: '2026-10-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Keeping Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Keeping, finding it simple and helpful for daily business tasks. (2 mentions)
Users appreciate the simple interface of Keeping, finding it easy to learn and use daily for business. (2 mentions)
Users value the case management integration of Keeping, enhancing communication and response efficiency within Salesforce. (1 mentions)
Users value the seamless communication integration of Keeping, enhancing efficiency in managing customer interactions within Salesforce. (1 mentions)
Users appreciate the easy access provided by Keeping, enhancing communication and reducing context-switching for better efficiency. (1 mentions)
Users find the complex administration of Keeping demanding substantial time and effort for effective mastery. (1 mentions)
Users find Keeping to have a difficult learning curve, demanding considerable time and effort to understand fully. (1 mentions)
Users find the learning curve steep, necessitating considerable time and effort to become proficient with Keeping. (1 mentions)
Users desire more customization options for workflows, feeling the current UI lacks modernity and flexibility. (1 mentions)
Users find the search functionality difficult, wishing for improved ticket organization and tagging systems. (1 mentions)

5 Pros or Advantages of Keeping

1. Ease of Use
Users appreciate the ease of use of Keeping, finding it simple and helpful for daily business tasks.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Well-Organized and Easy to Learn—No Complaints!"

What do you like about Keeping?

I like the organization of your information. Its easy to learn.

Marie D.
MD

Marie D.

Small-Business (50 or fewer emp.)

5.0/5

"Keeping Keeps me organized!"

What do you like about Keeping?

The simple interface Option to set priority Easy to use Use daily with business

2. Simple
Users appreciate the simple interface of Keeping, finding it easy to learn and use daily for business.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Well-Organized and Easy to Learn—No Complaints!"

What do you like about Keeping?

I like the organization of your information. Its easy to learn.

Marie D.
MD

Marie D.

Small-Business (50 or fewer emp.)

5.0/5

"Keeping Keeps me organized!"

What do you like about Keeping?

The simple interface Option to set priority Easy to use Use daily with business

3. Case Management
Users value the case management integration of Keeping, enhancing communication and response efficiency within Salesforce.
See 1 mentions

See Related User Reviews

Misty W.
MW

Misty W.

Small-Business (50 or fewer emp.)

5.0/5

"Simplifies Communication & Keeps Salesforce Organized"

What do you like about Keeping?

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern

4. Communication
Users value the seamless communication integration of Keeping, enhancing efficiency in managing customer interactions within Salesforce.
See 1 mentions

See Related User Reviews

Misty W.
MW

Misty W.

Small-Business (50 or fewer emp.)

5.0/5

"Simplifies Communication & Keeps Salesforce Organized"

What do you like about Keeping?

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern

5. Easy Access
Users appreciate the easy access provided by Keeping, enhancing communication and reducing context-switching for better efficiency.
See 1 mentions

See Related User Reviews

Misty W.
MW

Misty W.

Small-Business (50 or fewer emp.)

5.0/5

"Simplifies Communication & Keeps Salesforce Organized"

What do you like about Keeping?

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and extern

5 Cons or Disadvantages of Keeping

1. Complex Administration
Users find the complex administration of Keeping demanding substantial time and effort for effective mastery.
See 1 mentions

See Related User Reviews

DJ

Drew J.

Small-Business (50 or fewer emp.)

4.5/5

"Streamline"

What do you dislike about Keeping?

Keeping can be complex, requiring significant time and effort to learn and master

2. Difficult Learning
Users find Keeping to have a difficult learning curve, demanding considerable time and effort to understand fully.
See 1 mentions

See Related User Reviews

DJ

Drew J.

Small-Business (50 or fewer emp.)

4.5/5

"Streamline"

What do you dislike about Keeping?

Keeping can be complex, requiring significant time and effort to learn and master

3. Learning Curve
Users find the learning curve steep, necessitating considerable time and effort to become proficient with Keeping.
See 1 mentions

See Related User Reviews

DJ

Drew J.

Small-Business (50 or fewer emp.)

4.5/5

"Streamline"

What do you dislike about Keeping?

Keeping can be complex, requiring significant time and effort to learn and master

4. Limited Customization
Users desire more customization options for workflows, feeling the current UI lacks modernity and flexibility.
See 1 mentions

See Related User Reviews

Misty W.
MW

Misty W.

Small-Business (50 or fewer emp.)

5.0/5

"Simplifies Communication & Keeps Salesforce Organized"

What do you dislike about Keeping?

The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nice

5. Search Difficulty
Users find the search functionality difficult, wishing for improved ticket organization and tagging systems.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great for a small business with small teams"

What do you dislike about Keeping?

I wish there's a better way to search tickets or have more inboxes for certain tags so we can allocate emails to certain folders

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Keeping Reviews (71)

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Reviews

Keeping Reviews (71)

View 1 Video Reviews
4.5
71 reviews
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Erika H.
EH
Erika H.
Director of Internal Operations
Mid-Market (51-1000 emp.)
"Powerful Shared Inbox with Smart Email Assignment Automations"
4.5/5
What do you like best about Keeping?

- Automations for email assignments

- A true shared inbox

- Multiple inboxes in one place

- Notes and activity section Review collected by and hosted on G2.com.

What do you dislike about Keeping?

- Difficult to track when someone is communicating with you on notes

- Can't use the +email feature to add someone to an email without hiding who all is on the email for future emails

- Understanding who is on the email is not overly intuitive

- Emails can get lost without really understanding why to avoid it in the future

- Can't integrate with SalesForce

- Cost is same for managers that aren't really using Keeping but need to monitor as a manager Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Seamless Gmail Integration That Streamlines Shared Inbox Ticketing"
4/5
What do you like best about Keeping?

What I like best about Keeping is how seamlessly it integrates with Gmail. Our team doesn’t have to switch between tools or learn a completely new system- it works right inside an interface they already use every day. That makes onboarding faster and keeps productivity high. I also appreciate how it brings structure to shared inboxes, making it easy to assign, track, and collaborate on tickets without losing the simplicity of email. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

One downside is that there can occasionally be delays in syncing or updating tickets, which can slow things down when the team is handling a high volume of requests. While it doesn’t happen constantly, these lags can impact response times and workflow efficiency in a fast-paced support environment. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Easy Gmail Integration, Powerful Filtering, and a User-Friendly UI"
5/5
What do you like best about Keeping?

Ability to filter by different criteria, ticket holders, etc. Integrates right into gmail for easy access. Easy to use UI on the website too. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

One issue arose where only 200 emails maximum would show on gmail, even if you had more in your Keeping inbox. Keeping support quickly resolved this issue. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Great Gmail Integration, But the Daily Tutorial Pop-Up Gets Old"
3.5/5
What do you like best about Keeping?

It integrates with my Google email, so I only need to be on one tab Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Every time I log in from my Gmail, which is every day, I get the usage tutorial Review collected by and hosted on G2.com.

AA
Abran A.
I.T Director
Mid-Market (51-1000 emp.)
"Very Easy to Navigate and User-Friendly"
5/5
What do you like best about Keeping?

Very easy to navigate and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Haven’t found anything I dislike about keeping. Review collected by and hosted on G2.com.

Lizzie W.
LW
Lizzie W.
VP of Operations
Small-Business (50 or fewer emp.)
"Seamless in Gmail Inbox with Excellent, Fast Support"
5/5
What do you like best about Keeping?

I love that it sits right in my gmail inbox - there isn't another thing to check! On top of that the keeping team are excellent - any support we have needed has been provided quickly! Review collected by and hosted on G2.com.

What do you dislike about Keeping?

I wish the notifications were more, but its not the end of the world Review collected by and hosted on G2.com.

Misty W.
MW
Misty W.
Office Manager
Small-Business (50 or fewer emp.)
"Simplifies Communication & Keeps Salesforce Organized"
5/5
What do you like best about Keeping?

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools.

What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Well-Organized and Easy to Learn—No Complaints!"
5/5
What do you like best about Keeping?

I like the organization of your information. Its easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

I dont have any dislikes about Keeping, Im still learning how to use it. Review collected by and hosted on G2.com.

Marie D.
MD
Marie D.
Assistant
Small-Business (50 or fewer emp.)
"Keeping Keeps me organized!"
5/5
What do you like best about Keeping?

The simple interface

Option to set priority

Easy to use

Use daily with business Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Emails automatically close and I can't figure out how to adjust that setting. This might be a "me" problem not necessarily Keeping. Review collected by and hosted on G2.com.

Verified User in Accounting
EA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Saves time and money"
4/5
What do you like best about Keeping?

Consolidate and route emails and tickets to all my staff with just one mailbox for my clients Review collected by and hosted on G2.com.

What do you dislike about Keeping?

it was somewhat complicated to setup initially Review collected by and hosted on G2.com.
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