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Best Shared Inbox Software for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Shared Inbox category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Shared Inbox to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Shared Inbox category.

In addition to qualifying for inclusion in the Shared Inbox Software category, to qualify for inclusion in the Small Business Shared Inbox Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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33 Listings in Small Business Shared Inbox Available

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    G2 Score
Podium
(2,066)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a platform used for customer communication, managing reviews, and collecting customer feedback after services.
    • Reviewers like Podium's ability to centralize customer communication, automate review requests, and its easy-to-use interface which improves overall customer engagement.
    • Reviewers experienced issues with Podium's high pricing, especially for small businesses, and limitations in customization options and advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    407
    Helpful
    363
    Communication
    322
    Easy Communication
    321
    Useful
    229
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    75
    Poor Customer Support
    64
    Chat Functionality
    63
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Integrations
    Average: 8.5
    7.5
    Trends
    Average: 8.0
    8.0
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    4,143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a platform used for customer communication, managing reviews, and collecting customer feedback after services.
  • Reviewers like Podium's ability to centralize customer communication, automate review requests, and its easy-to-use interface which improves overall customer engagement.
  • Reviewers experienced issues with Podium's high pricing, especially for small businesses, and limitations in customization options and advanced features.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
407
Helpful
363
Communication
322
Easy Communication
321
Useful
229
Cons
Messaging Issues
102
Missing Features
101
Limited Features
75
Poor Customer Support
64
Chat Functionality
63
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
7.5
Trends
Average: 8.0
8.0
Performance Tracking
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
4,143 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Missive
(745)4.6 out of 5
3rd Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

    Users
    • CEO
    • Owner
    Industries
    • Accounting
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Missive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Team Collaboration
    378
    Communication
    348
    Ease of Use
    308
    Features
    248
    Communication Ease
    195
    Cons
    Missing Features
    140
    Learning Curve
    108
    Search Functionality
    94
    Search Difficulty
    81
    Steep Learning Curve
    72
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    7.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

Users
  • CEO
  • Owner
Industries
  • Accounting
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
Missive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Team Collaboration
378
Communication
348
Ease of Use
308
Features
248
Communication Ease
195
Cons
Missing Features
140
Learning Curve
108
Search Functionality
94
Search Difficulty
81
Steep Learning Curve
72
View All Pros and Cons
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
7.5
Performance Tracking
Average: 8.3
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,657 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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Hiver
(1,274)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox tool that helps manage emails, assign tasks, and enhance customer service by integrating with Gmail.
    • Users frequently mention the convenience of automatic email assignment, the ease of setup, and the seamless integration with Gmail as key benefits of using Hiver.
    • Users reported occasional performance lags when handling high volumes of emails, limited automation features, and issues with the mobile app's user-friendliness.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    181
    Team Collaboration
    150
    Email Management
    129
    Communication
    105
    Customer Support
    83
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 8.0
    8.3
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,648 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox tool that helps manage emails, assign tasks, and enhance customer service by integrating with Gmail.
  • Users frequently mention the convenience of automatic email assignment, the ease of setup, and the seamless integration with Gmail as key benefits of using Hiver.
  • Users reported occasional performance lags when handling high volumes of emails, limited automation features, and issues with the mobile app's user-friendliness.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
181
Team Collaboration
150
Email Management
129
Communication
105
Customer Support
83
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.3
Performance Tracking
Average: 8.3
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,648 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
HubSpot Service Hub
(2,887)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Shared Inbox software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    314
    Features
    202
    Helpful
    156
    Efficiency
    141
    Case Management
    139
    Cons
    Missing Features
    116
    Limited Customization
    87
    Limited Features
    86
    Lack of Features
    74
    Ticket Management
    66
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 8.0
    8.4
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
314
Features
202
Helpful
156
Efficiency
141
Case Management
139
Cons
Missing Features
116
Limited Customization
87
Limited Features
86
Lack of Features
74
Ticket Management
66
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.4
Performance Tracking
Average: 8.3
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,181 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Front
(2,416)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    323
    Team Collaboration
    252
    Communication
    251
    Features
    217
    Email Management
    187
    Cons
    Missing Features
    129
    Email Issues
    121
    Email Management
    100
    Email Management Issues
    71
    Email Communication Issues
    69
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.6
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,445 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
323
Team Collaboration
252
Communication
251
Features
217
Email Management
187
Cons
Missing Features
129
Email Issues
121
Email Management
100
Email Management Issues
71
Email Communication Issues
69
View All Pros and Cons
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,445 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
Spark for Teams
(17)4.7 out of 5
11th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 88% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spark for Teams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Email Management
    11
    Collaboration
    9
    Ease of Use
    9
    Conversations
    8
    Communication
    7
    Cons
    Bug Issues
    3
    Missing Features
    3
    Software Bugs
    3
    Infrequent Updates
    2
    Poor Interface Design
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spark for Teams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    5.6
    Trends
    Average: 8.0
    5.4
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Readdle
    Year Founded
    2007
    HQ Location
    Odessa, Ukraine
    Twitter
    @Readdle
    25,867 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    333 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 88% Small-Business
  • 6% Mid-Market
Spark for Teams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Email Management
11
Collaboration
9
Ease of Use
9
Conversations
8
Communication
7
Cons
Bug Issues
3
Missing Features
3
Software Bugs
3
Infrequent Updates
2
Poor Interface Design
2
View All Pros and Cons
Spark for Teams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
5.6
Trends
Average: 8.0
5.4
Performance Tracking
Average: 8.3
Seller Details
Seller
Readdle
Year Founded
2007
HQ Location
Odessa, Ukraine
Twitter
@Readdle
25,867 Twitter followers
LinkedIn® Page
www.linkedin.com
333 employees on LinkedIn®
Fin by Intercom
(3,769)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Shared Inbox software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
    • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
    • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    423
    Helpful
    407
    Features
    324
    Customer Support
    253
    Efficiency
    249
    Cons
    Missing Features
    148
    Limited Features
    122
    AI Limitations
    104
    Learning Curve
    104
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 8.0
    8.2
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,881 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
  • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
  • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
423
Helpful
407
Features
324
Customer Support
253
Efficiency
249
Cons
Missing Features
148
Limited Features
122
AI Limitations
104
Learning Curve
104
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 8.0
8.2
Performance Tracking
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,881 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
Freshdesk
(3,688)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Shared Inbox software
View top Consulting Services for Freshdesk
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    322
    Features
    218
    Automation
    159
    Helpful
    155
    Efficiency
    154
    Cons
    Missing Features
    111
    Ticketing Issues
    91
    Ticket Management
    87
    Limited Features
    82
    Limitations
    77
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
322
Features
218
Automation
159
Helpful
155
Efficiency
154
Cons
Missing Features
111
Ticketing Issues
91
Ticket Management
87
Limited Features
82
Limitations
77
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Help Scout
(423)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Features
    13
    Customer Support
    12
    Helpful
    11
    Easy Setup
    7
    Cons
    Missing Features
    9
    Limited Features
    8
    Lack of Features
    6
    Email Issues
    5
    Email Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,626 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Features
13
Customer Support
12
Helpful
11
Easy Setup
7
Cons
Missing Features
9
Limited Features
8
Lack of Features
6
Email Issues
5
Email Management
5
View All Pros and Cons
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,626 Twitter followers
LinkedIn® Page
www.linkedin.com
283 employees on LinkedIn®
Zendesk for Customer Service
(6,698)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Shared Inbox software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support platform that consolidates all customer communications, automates repetitive tasks, and provides valuable insights to make customer support more efficient.
    • Users like Zendesk's ability to centralize all customer interactions, its automation features, and its reporting functions that offer valuable insights into overall performance.
    • Users experienced issues with Zendesk's complexity and cost, finding it overwhelming to set up and manage, especially for smaller teams, and expensive as they scale due to advanced features requiring higher-tier plans or add-ons.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    515
    Features
    389
    Customer Support
    280
    Helpful
    270
    Ticket Management
    247
    Cons
    Missing Features
    210
    Limited Features
    177
    Learning Curve
    169
    Limited Customization
    149
    Ticketing Issues
    134
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    7.7
    Trends
    Average: 8.0
    8.0
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,004 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support platform that consolidates all customer communications, automates repetitive tasks, and provides valuable insights to make customer support more efficient.
  • Users like Zendesk's ability to centralize all customer interactions, its automation features, and its reporting functions that offer valuable insights into overall performance.
  • Users experienced issues with Zendesk's complexity and cost, finding it overwhelming to set up and manage, especially for smaller teams, and expensive as they scale due to advanced features requiring higher-tier plans or add-ons.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
515
Features
389
Customer Support
280
Helpful
270
Ticket Management
247
Cons
Missing Features
210
Limited Features
177
Learning Curve
169
Limited Customization
149
Ticketing Issues
134
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
7.7
Trends
Average: 8.0
8.0
Performance Tracking
Average: 8.3
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,004 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
eDesk
(63)4.5 out of 5
13th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 75% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    18
    Efficiency
    18
    Features
    17
    Helpful
    15
    Cons
    Learning Curve
    6
    Expensive
    5
    Ticketing Issues
    5
    Ticket Management
    5
    Data Inaccuracy
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    8.6
    Trends
    Average: 8.0
    8.6
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 75% Small-Business
  • 16% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
18
Efficiency
18
Features
17
Helpful
15
Cons
Learning Curve
6
Expensive
5
Ticketing Issues
5
Ticket Management
5
Data Inaccuracy
4
View All Pros and Cons
eDesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.6
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Tidio
(1,878)4.6 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines live chat, AI chatbots, and automated responses to streamline customer support and engagement.
    • Reviewers like the ease of setup, the intuitive interface, the ability to integrate with multiple channels, and the efficiency of the AI chatbots in handling routine queries and providing 24/7 support.
    • Reviewers noted that the pricing model can be restrictive, especially for growing businesses, with advanced features and AI conversations requiring higher-tier plans, and some users found the customization options and analytics to be limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    238
    Helpful
    188
    Chatbots
    168
    Easy Setup
    152
    Chat Features
    143
    Cons
    Expensive
    85
    Missing Features
    62
    Cost
    60
    Limited Features
    58
    Limited Customization
    52
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Integrations
    Average: 8.5
    9.2
    Trends
    Average: 8.0
    9.1
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,319 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines live chat, AI chatbots, and automated responses to streamline customer support and engagement.
  • Reviewers like the ease of setup, the intuitive interface, the ability to integrate with multiple channels, and the efficiency of the AI chatbots in handling routine queries and providing 24/7 support.
  • Reviewers noted that the pricing model can be restrictive, especially for growing businesses, with advanced features and AI conversations requiring higher-tier plans, and some users found the customization options and analytics to be limited.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
238
Helpful
188
Chatbots
168
Easy Setup
152
Chat Features
143
Cons
Expensive
85
Missing Features
62
Cost
60
Limited Features
58
Limited Customization
52
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.1
Integrations
Average: 8.5
9.2
Trends
Average: 8.0
9.1
Performance Tracking
Average: 8.3
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,319 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
Brevo Marketing Platform
(2,510)4.5 out of 5
Optimized for quick response
View top Consulting Services for Brevo Marketing Platform
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brevo Marketing is an application that allows businesses to consolidate all marketing processes and enhance collaboration.
    • Reviewers frequently mention the simplicity of creating campaigns, the affordability of the solutions, and the reliable data protection mechanisms offered by Brevo.
    • Reviewers experienced issues with the less advanced automation system, the lack of two-step verification, and occasional crashes during campaign management on mobile apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brevo Marketing Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Features
    198
    Email Marketing
    177
    Customer Support
    164
    Easy Setup
    159
    Cons
    Missing Features
    108
    Limited Features
    77
    Limited Customization
    69
    Learning Curve
    67
    Expensive
    55
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brevo Marketing Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    8.6
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brevo
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @brevo_official
    16,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    863 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brevo Marketing is an application that allows businesses to consolidate all marketing processes and enhance collaboration.
  • Reviewers frequently mention the simplicity of creating campaigns, the affordability of the solutions, and the reliable data protection mechanisms offered by Brevo.
  • Reviewers experienced issues with the less advanced automation system, the lack of two-step verification, and occasional crashes during campaign management on mobile apps.
Brevo Marketing Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Features
198
Email Marketing
177
Customer Support
164
Easy Setup
159
Cons
Missing Features
108
Limited Features
77
Limited Customization
69
Learning Curve
67
Expensive
55
View All Pros and Cons
Brevo Marketing Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
Seller Details
Seller
Brevo
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@brevo_official
16,042 Twitter followers
LinkedIn® Page
www.linkedin.com
863 employees on LinkedIn®
Enchant
(57)4.8 out of 5
8th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enchant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    1
    Chat Features
    1
    Contact Management
    1
    Customer Support
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Messaging Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Integrations
    Average: 8.5
    9.1
    Trends
    Average: 8.0
    9.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
1
Chat Features
1
Contact Management
1
Customer Support
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Messaging Issues
1
View All Pros and Cons
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
9.1
Trends
Average: 8.0
9.5
Performance Tracking
Average: 8.3
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
114 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Helpwise
(181)4.6 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    6
    Customer Support
    5
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Cons
    Missing Features
    4
    Technical Issues
    4
    Bugs
    2
    Delays
    2
    Email Communication Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Integrations
    Average: 8.5
    8.5
    Trends
    Average: 8.0
    8.1
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    433 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
6
Customer Support
5
Ease of Use
4
Simple
4
Case Management
3
Cons
Missing Features
4
Technical Issues
4
Bugs
2
Delays
2
Email Communication Issues
2
View All Pros and Cons
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.6
Integrations
Average: 8.5
8.5
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
433 employees on LinkedIn®
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  • Small-Business
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Small Business
Mid Market
Enterprise
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