[ Enchant Reviews ](https://www.g2.com/products/enchant/reviews) [ Enchant Reviews ](https://www.g2.com/products/enchant/reviews) # Enchant Pricing Overview [Editedit](https://my.g2.com/enchant/pricings) Free Trial ## Enchant Pricing Key Insights Last updated on Jul 28, 2026 * * * Enchant offers **1 pricing edition** , starting at **$20**. Enchant pricing tiers are designed to support different usage levels and team sizes. Enchant also offers a **free trial**. Compare the Enchant pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Enchant** for **custom pricing**. * * * One Simple Plan. $20 / User / Month — $20 / 1 User Per Month Rated 4.8 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. One Simple Plan. $20 / User / Month $20.00 1 User Per Month Everything Included, No Surprises. - Shared Inboxes - Knowledge Bases - Live Chat - Satisfaction Ratings - Powerful Integrations - Workflow Automation - Reporting & Analytics - Enchant AI Starter Show More Pricing information for Enchant is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Enchant must be conducted with the seller. Pricing information was last updated on October 25, 2024 Show More ## Enchant Pricing FAQs Generated using AI Is Enchant free, or does it offer a free trial? Enchant does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Enchant cost in 2026? According to G2 data, Enchant pricing in 2026 starts at $20.00. Pricing may vary based on billing terms or usage, so users should review the Enchant's official pricing page for the most current details. Who is Enchant pricing best suited for? Enchant's pricing is best suited for small businesses and mid-market teams, which represent the overwhelming majority of G2 reviewers. Small businesses with fewer than 50 employees dominate the review base, spanning retail, ecommerce, IT services, consumer goods, and health and wellness. These reviewers consistently cite the flat $20/user/month as ideal for lean teams needing multi-inbox management, Shopify or BigCommerce integrations, and shared ticketing without enterprise-level complexity or cost. Mid-market reviewers in higher education, automotive, and computer software also report strong fit. G2 reviews of Enchant suggest it is especially well-matched for multi-brand or multi-channel ecommerce operations and small support teams scaling without large budgets. What are the key differences between the free and paid versions of Enchant? Enchant does not offer a permanent free tier. According to G2's pricing data for Enchant, a free trial is available for teams evaluating the platform before committing. Enchant's paid plan is a single flat rate of $20/user/month, covering all features including shared inboxes, knowledge bases, live chat, satisfaction ratings, workflow automation, reporting and analytics, powerful integrations, and Enchant AI Starter. There are no feature-locked lower tiers to upgrade from. Enterprise buyers can request custom quotes. G2 reviewers frequently praise this all-inclusive structure, with several noting that competitors partition features across expensive tiers while Enchant's pricing delivers everything upfront with no surprises. Is Enchant considered good value for its pricing? G2 reviewers overwhelmingly rate Enchant's pricing as exceptional value, with the platform holding a 4.5+ average across dozens of reviews. Recurring themes include direct comparisons to Zendesk and Freshworks, with multiple G2 users explicitly switching to Enchant after competitors raised prices or proved too complex. One reviewer noted a 4x price hike from a previous vendor before moving to Enchant; another reported saving hundreds of dollars monthly versus a competing multi-product setup. G2 reviews of Enchant consistently highlight that the $20/user/month flat rate delivers shared inboxes, live chat, knowledge base, AI features, automation, and reporting without tier-gating, making it a strong value proposition for budget-conscious teams. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,762) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,035) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/enchant/competitors/alternatives) ## Enchant Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | Product | Price | Features | | --- | --- | --- | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Front](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png)[Front](https://www.g2.com/products/front/reviews) Starter | $25.001 user/month | Essential capabilities to get started with customer-first service Shared inbox and ticketing AI Topics and up to 10 automation rules Basic analytics No-code public knowledge base | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | Various alternatives pricing & plans Free Trial Pricing information for the above various Enchant alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Enchant Pricing Reviews (1) MC Matthew C. Director Small-Business (50 or fewer emp.) 4/28/2026 "Simple, practical ticketing system for multiple business channels" 5/5 What do you like best about Enchant? For our business, Enchant has been a strong fit because it gives us a cost-effective ticketing system without unnecessary complexity. We moved to Enchant from Wix Answers around three years ago, and it has helped us manage customer service across multiple channels, including service, projects, helpdesk, and general support. The best part is that it is easy for staff to use and easy to onboard new team members into. Features like rules, folders, labels, canned responses, and macros make it practical to manage follow-ups, route tickets, categorise requests, and keep work visible across the team. It gives us the structure we need for ticket ownership, shared inboxes, customer history, and internal notes, while still being simple enough that the team actually uses it properly. We also like that the platform keeps improving. There have been ongoing development updates over time, including better automation and AI features, which makes it feel like the product is actively evolving rather than standing still. For the price, it delivers very good value and helps us provide a more consistent customer support experience. Review collected by and hosted on G2.com. What do you dislike about Enchant? There is nothing we strongly dislike about Enchant. For us, it is more of a wishlist for future improvements around more advanced B2B workflows. We often deal with companies, sites, projects, service teams, and multiple contacts under the same customer, so stronger company/contact grouping, labelling, and organisation would be helpful. We would also like more flexibility to apply the same rules and labels across all inboxes, or selected inboxes, as our customers often interact with us through multiple channels. At the moment, this can require duplicated setup or workarounds. The ticket reply editor could also be improved with richer formatting, such as pasting Excel tables directly into replies and retaining text colours. Customers sometimes say things like “see my response in red,” and if that formatting is not visible in Enchant, we need to open the original email to understand the context. That said, none of these are show stoppers. Enchant still works well for us, is good value, and continues to improve over time. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant has helped us centralise customer communication that was previously spread across individual user inboxes, shared mailboxes, and separate business channels. This has reduced the risk of losing context, missing emails, or having multiple people working separately on the same customer issue. When we were using Wix Answers, it was mainly used for our helpdesk. Moving to Enchant allowed us to expand the same ticketing approach across other parts of the business, including projects, service, logistics, and general customer support. It gives our team a single platform to manage enquiries, with ticket ownership, internal notes, labels, folders, rules, and customer history all in one place. This makes follow-up easier, improves visibility, and supports better collaboration across the business. Review collected by and hosted on G2.com. 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