Quick support, good AI features and training.

I like that eDesk is easy to use, and I can label each ticket. My go-to features are Waiting and To Do. The chat person was helpful in changing the software so it doesn’t close tickets after 14 days, and eDesk was simple to install.

I find eDesk very intuitive to use. The customer service is very fast and its responses are very relevant. eDesk is our main ticketing tool, essential for receiving customer requests, and it is directly connected to our order software. It also helps us solve technical problems that we cannot manage ourselves, such as replacing the administrator with the account owner when an employee leaves. We quickly adapted to the tool and the whole team quickly got the hang of it. For the use we make of it, it does the job very well.