# eDesk Reviews **Vendor:** xSellco Software **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 68 ## About eDesk eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! ## eDesk Pros & Cons **What users like:** - Users value the **ease of use** of eDesk, enjoying intuitive features and efficient support for seamless management. (22 reviews) - Users laud the **quick and efficient customer support** from eDesk, enhancing their experience and setup process significantly. (21 reviews) - Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms. (19 reviews) - Users appreciate the **centralized communication** feature of eDesk, enhancing efficiency and simplifying customer support management. (18 reviews) - Users love eDesk for its **efficient time-saving features** like templates and smart AI, enhancing customer service greatly. (18 reviews) - Easy Setup (13 reviews) - Users love the **time-saving automation** of eDesk, streamlining customer service with templates and smart AI assistance. (12 reviews) - Time-saving (12 reviews) - Simple (9 reviews) - Users appreciate the **AI assistance** from eDesk, enabling quick responses and efficient management of customer communications. (8 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring time to understand advanced settings and workflows effectively. (7 reviews) - Users struggle with **ticketing issues** , such as inadequate filtering and unmanageable ticket duplication from emails. (6 reviews) - Users find eDesk's pricing **expensive** , especially for smaller businesses, making it less competitive in the market. (5 reviews) - Users find some features **not intuitive** , requiring time and assistance for better understanding and setup. (5 reviews) - Users find the **automatic ticket sorting** frustrating, as it complicates management and leads to confusion with email tracking. (5 reviews) - Users experience **data inaccuracy** issues, leading to confusion with ticket creation and estimated delivery dates. (4 reviews) - Users experience a **difficult learning curve** when starting with eDesk, though support helps ease the process. (4 reviews) - Lack of Features (4 reviews) - Lack of Integrations (4 reviews) - Limited Marketplaces (4 reviews) ## eDesk Reviews ### 1. Easy Setup and Fast, Helpful Support for New eDesk Users **Rating:** 4.5/5.0 stars **Reviewed by:** Angie S. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about eDesk?** Edesk is fairly easy to use as a new customer. Any issues I needed assistance with, I can get quick support that actually helps! I received polite, correct and efficient assistance when linking our new site to the new edesk software. This has made our setup process a pleasant process. **What do you dislike about eDesk?** some features in the backend are a bit difficult to navigate intuitively. for example, to find the knowledge base on my desktop, I need to navigate to the 3 dots, which makes it feel like an afterthought rather than a main feature. Finding the preview link to the live view of the library has also been a tricky feature. I may just not be looking in the correct spot. **What problems is eDesk solving and how is that benefiting you?** switching over from a previous software to better help our customers with online chat, customer service tickets and linking everything in one spot for our support team I was not the primary decision maker to make the switch, but have been assisting in the changeover **Official Response from eDesk Admin:** > Hi Angie, Thank you for sharing your experience as a new eDesk user! We’re really glad to hear that setup has been smooth and that our support team has been quick, helpful, and pleasant to work with during the transition. Making onboarding easier is something we care a lot about. We also appreciate your feedback on backend navigation and finding resources like the Knowledge Base and library preview. Insights like this are incredibly helpful as we work to improve usability. Thanks again for your review and for supporting the changeover to eDesk. Best, The eDesk Team ### 2. Unified Interface Boosts Seller Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Shreejal M. | Full-stack Developer, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about eDesk?** I like that eDesk connects to most of the popular marketplaces like eBay, Amazon, Walmart, and Temu, providing a unified interface. This is one of the most important features because as soon as the ticket comes in, we see it immediately on eDesk and can respond quickly, helping us keep our response times low. The initial setup was really easy, just a few button clicks, and it was all set up. **What do you dislike about eDesk?** The API bit of eDesk should be improved with tiered rate limits and improved documentation because both of they are in really bad shape right now **What problems is eDesk solving and how is that benefiting you?** I use eDesk for ticketing, issue escalation, and customer management. It connects to popular marketplaces, providing a unified interface to manage tickets. This helps keep response times low, which boosts our reputation and makes us a trusted seller. **Official Response from eDesk Admin:** > Hi Shreejal, Thank you for your detailed feedback! We’re glad to hear that eDesk’s marketplace integrations and unified interface are helping you respond quickly and maintain strong response times. It’s great to know setup was smooth and that the platform is supporting your team’s reputation as a trusted seller. We appreciate your feedback on the API and documentation, and will continue working to improve these areas. Thanks again for sharing your experience! Best, The eDesk Team ### 3. Easy-to-Use eDesk with Smart Sorting and Response Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Svetlana B. | Chargée de relation client , Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about eDesk?** eDesk is easy to use, and I like the way you can sort and schedule responses based on needs. **What do you dislike about eDesk?** Sometimes it can be slow, and spam moderation can also be a bit challenging at times. **What problems is eDesk solving and how is that benefiting you?** eDesk helps centralize and manage customer messages from different channels in one place, which makes it easier to keep track of requests and respond more efficiently. It also improves organization thanks to sorting and automation features, which saves time in daily processing. **Official Response from eDesk Admin:** > Hi Svetlana, Thank you for your feedback! We’re glad to hear that eDesk’s ease of use, sorting, and scheduling features are helping you stay organized and respond more efficiently. We appreciate your note on speed and spam moderation, and we’ll continue working to improve these areas. Thanks again for sharing your experience and for choosing eDesk! Best, The eDesk Team ### 4. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Sue B. | Customer Service Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about eDesk?** I like the fact that we can have all messages from all platforms in the same place which makes it easier to manage. I use this all day for customer services and if we have any questions the support team are brilliant and very efficient. Today, there is a new search function on the home page which means it is now easier to find enquiries from each platform. **What do you dislike about eDesk?** The tickets automatically adding themselves to different New, To Do or Waiting boxes can be annoying if these have not been dealt with and moved by us. The knowledge base has lots us useful information, though an easier to understand, step by step guide would be better so I could finish implementing new systems without having to ask the support team. **What problems is eDesk solving and how is that benefiting you?** Having all customer enquiries together with order information etc is making a big difference and we are being more efficient due to this. I am currently looking to implement the training content to be able to implement the AI feature to help even more in the future. **Official Response from eDesk Admin:** > Hi Sue, Thank you for sharing your experience! We’re delighted to hear that eDesk is helping you manage all your customer messages in one place and that our support team has been efficient and responsive. It’s also great to know you’re enjoying the new search function for easier navigation. We appreciate your feedback on ticket sorting and the Knowledge Base. Insights like this help us continue improving and making eDesk even more user-friendly. Best, The eDesk Team ### 5. Great tool for managing tickets, but pricing could be fairer **Rating:** 4.0/5.0 stars **Reviewed by:** Pellegrino L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about eDesk?** I’ve been using eDesk for several years now and overall I’m really impressed. The interface is clean and intuitive, and it makes handling tickets from multiple channels so much easier. Before eDesk, we were constantly switching between platforms, which was a nightmare. Now everything is centralized, and our response times have improved a lot. The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place. Integrations with most marketplaces and email work smoothly, and I haven’t had any major technical issues so far. **What do you dislike about eDesk?** That said, there are still a few areas where it could improve. The Amazon marketplace integration could definitely be better, as it sometimes feels a bit limited compared to other channels. Also, I’ve noticed some inaccuracies with the estimated delivery dates for eBay orders, which can cause confusion with customers. On top of that, the pricing isn’t particularly competitive when you need multiple agents working on tickets at the same time – the cost adds up quickly for larger teams. Despite these drawbacks, the value it brings to our daily workflow is undeniable, and I’d still recommend eDesk to anyone looking for a reliable helpdesk solution. **What problems is eDesk solving and how is that benefiting you?** Before using eDesk, we were struggling to keep track of customer messages coming from different channels (Amazon, eBay, email, etc.). It was very time-consuming to switch back and forth between platforms, and sometimes tickets slipped through the cracks. With eDesk everything is centralized in one dashboard, which saves us a huge amount of time and helps us respond to customers faster. The automation rules and reporting also make it easier to stay on top of team performance. Overall, it has really streamlined our customer support workflow and improved response times and customer satisfaction. **Official Response from eDesk Admin:** > Hi Pellegrino, Thank you for being with us for so many years and for sharing your experience. We’re really glad to hear that eDesk has helped centralize your customer messages, improve response times, and make ticket management so much easier. It’s also great to know the reporting and integrations are working well for your team. We appreciate your honest feedback about Amazon, eBay, and pricing. Insights like these help us keep improving, and we’ll continue working hard to make eDesk even better. Thanks again for recommending us and for being part of the eDesk community! Best, The eDesk Team ### 6. Powerful all-in-one tool for scalable customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about eDesk?** eDesk centralizes all customer messages from different marketplaces and channels in one place, which saves a huge amount of time. The automation rules, templates, and order context make customer support much more efficient and structured. It’s especially helpful for scaling support without losing quality. **What do you dislike about eDesk?** Some advanced settings and workflows take a bit of time to fully understand at the beginning. A few features could be more intuitive, but once set up, the system works very reliably. **What problems is eDesk solving and how is that benefiting you?** eDesk solves the problem of fragmented customer communication across multiple sales channels by bringing everything into one centralized inbox. This reduces response times, prevents missed messages, and gives full order context to every ticket. As a result, our support team works more efficiently, delivers faster and more consistent responses, and maintains a higher level of customer satisfaction while scaling operations. **Official Response from eDesk Admin:** > Hi Stefan, Thank you for your feedback! We’re glad to hear that eDesk is helping you centralize customer messages, save time, and scale support without losing quality. It’s great to know features like automation, templates, and order context are making your workflow more efficient. We appreciate your note about the initial learning curve and will keep working to make advanced settings even easier to use. Thanks again for trusting eDesk with your customer support. Best, The eDesk Team ### 7. Versatile tool with fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about eDesk?** I like that with eDesk you have many possibilities to map processes. The support is very agile, and changes or corrections are confirmed within a few hours. The tickets are processed very quickly. This has a positive effect on the processing time of the tickets, and you can achieve more with fewer employees. For the setup, we had very good support from eDesk, so it was not an issue for us. **What do you dislike about eDesk?** The filter function, when you operate the whole thing in German, is not optimal. However, you can live with it. **What problems is eDesk solving and how is that benefiting you?** eDesk allows us to answer tickets even on weekends and structures customer communication. It offers many process mapping options, is agile in support, and improves ticket processing even with fewer staff. **Official Response from eDesk Admin:** > Hi, Thank you so much for the 5 stars! We’re thrilled to know you’re enjoying eDesk and truly appreciate your support. Best, The eDesk Team ### 8. Feature-Rich with Pricing Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Jake S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about eDesk?** I appreciate how eDesk effectively consolidates multiple inboxes, allowing multiple agents to manage customer support inquiries seamlessly. The capability to tag and sort tickets based on topic is incredibly useful for prioritizing inquiries, enabling the team to address priority issues first. I find the message templates feature particularly beneficial, as it streamlines responses and enhances efficiency. The order details embedded in ticket views are also very helpful, providing essential information at a glance and facilitating quicker resolution of customer inquiries. Additionally, the support for managing customer support inquiries from multiple eCommerce marketplaces stands out, as it accommodates the diverse channels we operate on. **What do you dislike about eDesk?** I find the pricing of eDesk very steep, especially when compared to what it was initially. This makes it quite prohibitive for smaller businesses. Additionally, the support staff or management can be inconsistent in their responses, as multiple people might give different answers to the same ticket. This inconsistency needs improvement. **What problems is eDesk solving and how is that benefiting you?** eDesk consolidates multiple inboxes, enabling multiple agents to efficiently manage inquiries. It provides features like tagging and sorting tickets for prioritization, and support for multiple marketplaces enhances our customer support across platforms. **Official Response from eDesk Admin:** > Hi Jake, Thank you for your thoughtful feedback! We’re happy to hear that eDesk’s inbox consolidation, tagging, templates, and order details are helping your team manage customer support more efficiently across multiple channels. We appreciate your comments on pricing and support consistency—feedback like this helps us keep improving the experience for all our customers. Thanks again for sharing your experience and for choosing eDesk. Best, The eDesk Team ### 9. Easy Multi-Account Management with Quick, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about eDesk?** Being able to manage multiple accounts from one place is really vital for our business. We've been using eDesk for years. It's easy to use, you can connect different sources. We mostly use email inboxes. Their support are generally quick and helpful too. **What do you dislike about eDesk?** It can run slowly sometimes and downtime has been an issue recently. **What problems is eDesk solving and how is that benefiting you?** Connecting multiple channels to one eDesk account. **Official Response from eDesk Admin:** > Hi there, Thank you for your continued support over the years! We’re really glad to hear that managing multiple accounts in one place has been valuable for your business and that you find eDesk easy to use. It’s also great to know our support team has been helpful when needed. We appreciate your feedback on performance and downtime, and we’re continuously working to improve reliability. Thanks again for sharing your experience! Best, The eDesk Team ### 10. Exceptional Support and User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Andreea A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about eDesk?** I love eDesk. I find their help service amazing; they are always helpful and friendly. The initial setup was very easy, especially with our manager helping throughout the process. **What do you dislike about eDesk?** I love everthing about it **What problems is eDesk solving and how is that benefiting you?** I use eDesk to recover some messages I needed. Their help service is amazing, always helpful and friendly. ### 11. Intuitive and Customizable, but could benefit from better Email Grouping Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pauline V. | Responsable service support client, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about eDesk?** It’s very intuitive to use. The AI is efficient, and you can easily customize the view or display for each of your needs. It’s easy to set up new templates, rules, and labels. Filtering information is simple, and the support team is very responsive. **What do you dislike about eDesk?** The downside is that we can’t always control when or why the same email creates a new ticket every time. We also can’t group certain emails under the same order number, especially when multiple people contact us about one order, or when a customer reaches out using both the marketplace channel and their personal email. **What problems is eDesk solving and how is that benefiting you?** We receive 90% of our customer requests through this one platform, which is very helpful. We can categorize and prioritize the requests using labels and SLA settings. We can also leave internal notes so that all staff members stay up to date on each case. We should make more use of the task and reminder features, but they were not efficient for our needs at first. Maybe some updates have been made since then, so we will check them out. **Official Response from eDesk Admin:** > Hi Pauline, Thank you for sharing your experience! We’re so glad to hear that you find eDesk intuitive, customizable, and easy to work with, and that our support team has been responsive when needed. It’s great to know that features like templates, rules, and labels are helping streamline your workflow. We appreciate your feedback on email grouping and ticket creation. Input like this helps us improve and refine how eDesk handles communication threads across channels. Thanks again for trusting eDesk to support your customer service. Best, The eDesk Team ### 12. Efficient Ticketing But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** E G. **Reviewed Date:** October 27, 2025 **What do you like best about eDesk?** I appreciate eDesk's ability to streamline my customer service operations by keeping all communications in one place, ensuring no emails are missed due to the necessity of resolving each ticket. This feature significantly enhances my efficiency and prevents errors that could occur from managing multiple platforms. The integration process is straightforward and user-friendly, making the setup seamless. I value the ticketing system, as it ensures that I have a complete overview of customer interactions, which is crucial for efficient customer service management. eDesk eliminates the need for logging into various platforms, which saves time and simplifies my workflow. **What do you dislike about eDesk?** I find the pricing of eDesk to be expensive for the features it offers. **What problems is eDesk solving and how is that benefiting you?** I use eDesk to keep all communications centralized, ensuring no emails are missed due to its comprehensive ticketing system. It's convenient not having to log into multiple platforms for customer service. **Official Response from eDesk Admin:** > Hi, Thank you for your thoughtful feedback! We’re glad to hear that eDesk’s centralized ticketing system is helping you stay organized, improve efficiency, and manage all customer communications in one place. It’s great to know that setup and integrations have been smooth for you. We appreciate your note on pricing and will continue working to ensure eDesk delivers strong value for every customer. Thanks again for sharing your experience and for choosing eDesk! Best, The eDesk Team ### 13. Comprehensive Customer Support Solution with Excellent Organization, Pricing Could Be Better **Rating:** 5.0/5.0 stars **Reviewed by:** Abderrahmane H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eDesk?** eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The ticket organization system is outstanding, making it incredibly easy to track and manage customer inquiries. The user experience is intuitive and clean, which means our team can focus on resolving issues rather than navigating complex interfaces. The customer support team deserves special recognition - they're genuinely helpful and responsive when we need assistance. I particularly appreciate the ability to request and download our complete ticket history, which is invaluable for reporting and analysis. The ticket workflow management (new, ongoing, resolved) is perfectly structured and keeps our support process running smoothly. **What do you dislike about eDesk?** The pricing structure feels steep, especially for smaller teams or growing businesses. While the platform delivers solid value, the cost can be prohibitive for some organizations. More frustrating is the restriction on adding additional user accounts, even for long-standing customers like ourselves. As a loyal user, I'd expect more flexibility in scaling our team access, but the current limitations make it difficult to accommodate our growing support needs. **What problems is eDesk solving and how is that benefiting you?** eDesk eliminates the chaos of managing customer support across multiple channels by centralizing everything into one organized system. Instead of juggling emails, social media messages, and marketplace inquiries separately, we now have all conversations in one place with clear ticket workflows. This has dramatically improved our response times, eliminated missed messages, and made our support team more efficient. The integrated reporting and ticket history features also give us valuable insights into our performance that we never had before. Overall, it's transformed our customer support from reactive and disorganized to proactive and professional. **Official Response from eDesk Admin:** > Hi Abderrahmane, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that eDesk’s integrations, ticket organization, and intuitive design are helping your team stay on top of customer support more efficiently. It’s also wonderful to know our support team has been there for you and that features like full ticket history and structured workflows are adding real value. We appreciate your honest comments on pricing and account flexibility. Feedback like this helps us understand where we can do better, and we’ll keep working to make eDesk as scalable and accessible as possible for all our customers. Thanks again for being a loyal user and for trusting us to support your business. Best, The eDesk Team ### 14. perfect tool to handle masseges from sales channels **Rating:** 4.5/5.0 stars **Reviewed by:** Karol W. | marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about eDesk?** Channel integration (Amazon, eBay, Kaufland) is a feature hard to ignore - after research I didn't find any better service to handle messages from different sales channels. Templates and signatures are easy to setup and very helpful when you respond to messages from different channels. Easy to setup - you can respond using eDesk email addresses. Option to pin assign to specific user is great and so are the internat notes. **What do you dislike about eDesk?** A lot pricier when you compare it to ordinary mailbox. You need to spend some time to properly configure the tool. **What problems is eDesk solving and how is that benefiting you?** It helps us to handle messeges from different channels - it allows us to stay in one dashboard saving the time needed for checking different inboxes, message systems. Templates and auto-replies allow us to quickly resolve similar threads **Official Response from eDesk Admin:** > Hi Karol, Thank you for your feedback! We’re glad to hear that eDesk’s channel integrations, templates, and collaboration tools are helping you manage messages more efficiently and save time by keeping everything in one dashboard. We appreciate your note on pricing and setup and will keep working to make eDesk as valuable and easy to use as possible. Thanks again for trusting us with your customer support! Best, The eDesk Team ### 15. Centralizes Communication with Ease and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Kage T. **Reviewed Date:** December 16, 2025 **What do you like best about eDesk?** I really like that eDesk brings all my email accounts and social media platforms into one place, making it a neat and well-run solution. It's also really easy to use, and the connections are snappy. Plus, the support is great, which all together helps with saving time and improving efficiency. **What do you dislike about eDesk?** Having a signature you can just upload to your profile would be handy instead of having to host elsewhere. **What problems is eDesk solving and how is that benefiting you?** eDesk helps by bringing multiple email accounts and social media platforms together, reducing the big mess of platforms into just one neat place. Its ease of use, snappy connections, and great support enhance efficiency, saving wasted time. **Official Response from eDesk Admin:** > Hi Kage, Thank you for your feedback! We’re really glad to hear that eDesk is helping you keep all your email and social channels neatly in one place and that it’s saving you time with a smooth, easy-to-use experience. It’s also great to know our support team has been helpful along the way. We appreciate your suggestion around signatures and will keep it in mind as we continue improving the platform. Thanks again for sharing your experience and for choosing eDesk. Best, The eDesk Team ### 16. A Productivity Heavyweight **Rating:** 4.5/5.0 stars **Reviewed by:** Brian Y. | Owner / Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about eDesk?** It provides a significant boost to productivity. The software is also feature rich so you can customize it to suit specific needs. **What do you dislike about eDesk?** A better mobile version would be nice. Currently mobile version doesn't seem to scale well, difficult to navigate. **What problems is eDesk solving and how is that benefiting you?** eDesk bypasses the need to visit half a dozen or more different web pages to manage all marketplace correspondence. It provides a significant boost to productivity. The software is also feature rich so you can customize it to suit specific needs. **Official Response from eDesk Admin:** > Hi Brian, Thank you for your feedback! We’re glad to hear eDesk is helping boost your productivity and that the customization features are useful for your workflow. We appreciate your note about the mobile experience and will keep working to make it smoother. Thanks again for sharing your experience! Best, The eDesk Team ### 17. Been using edesk for 10 years plus **Rating:** 5.0/5.0 stars **Reviewed by:** Andy T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about eDesk?** What I like best about eDesk is how it brings all customer interactions into one place. It saves time, reduces the need to switch between different platforms, and makes it much easier to respond quickly and consistently. It really streamlines support and helps deliver a better customer experience." I really like how eDesk keeps everything organized. Instead of jumping between different inboxes and platforms, I can see all the messages in one place and reply faster—it just makes life so much easier! **What do you dislike about eDesk?** Mmmmm tricky one, I'd like to remove some marketplaces that we don't use anymore and add another but with out paying extra. **What problems is eDesk solving and how is that benefiting you?** eDesk solves the headache of juggling multiple channels. Instead of switching between different inboxes and platforms, everything is centralized. That means I spend less time organizing and more time actually helping customers, which has made my workflow smoother and my responses much quicker. **Official Response from eDesk Admin:** > Hi Andy, Wow, over 10 years with eDesk! Thank you for trusting us for so long and for sharing such thoughtful feedback. We’re delighted to hear how much you value having all your customer interactions in one place and that eDesk has helped streamline your support over the years. We also really appreciate your suggestion around managing marketplaces. Feedback like this is so valuable as we continue to improve and make the platform even better for our customers. Thanks again for being part of our journey and for letting us be part of yours. Here’s to many more years of helping you deliver great customer experiences! Best, The eDesk Team ### 18. Seamless Support Across Channels with Intuitive Design **Rating:** 4.5/5.0 stars **Reviewed by:** Ilja L. **Reviewed Date:** December 17, 2025 **What do you like best about eDesk?** I like how eDesk unifies my customer support into a single page, making it really easy to handle tickets. I appreciate its intuitive design and the great AI automation features it offers. The fast replies from the support team are a huge plus for me too. The initial setup was very easy, which was a relief. **What do you dislike about eDesk?** Some settings are impossible to change, like the main email for a channel, which is frustrating. A tooltip indicating that this option is unchangeable would be helpful. **What problems is eDesk solving and how is that benefiting you?** I use eDesk to unify support across multiple sales channels into a single page, making it easy to handle tickets. **Official Response from eDesk Admin:** > Hi Ilja, Thank you for sharing your experience! We’re really glad to hear that eDesk is helping you manage support across channels in one place and that the intuitive design, AI automation, and quick support responses have made things easier for you. It’s also great to know the setup process was smooth. We appreciate your feedback about settings like channel email changes. Suggestions like adding clearer guidance are very helpful as we continue improving the platform. Thanks again for your review and for choosing eDesk. Best, The eDesk Team ### 19. All-in-One Helpdesk Solution with Intuitive Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about eDesk?** Having all our helpdesk e-mail and Marketplaces in one place. Also found the setting up of Templates really easy to do, very intuitive Asking for support via e-mail was also good, fast and helpful in responding **What do you dislike about eDesk?** So far no dislikes, it has covered all the functionality we asked for when Initially setting up the trial. **What problems is eDesk solving and how is that benefiting you?** Out of office Messaging for online stores, e-desk was the obviously choice when we looked into all the other products out there. **Official Response from eDesk Admin:** > Hi Jeremy, Thank you for sharing your experience! We’re really glad to hear that having all your helpdesk emails and marketplace messages in one place has made things easier, and that setting up templates felt intuitive. It’s also great to know our support team has been quick and helpful when you needed assistance. We appreciate your kind words and are happy eDesk is covering the functionality you were looking for. Thanks again for choosing us to support your online stores. Best, The eDesk Team ### 20. Outstanding Customer Service and Continuous Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about eDesk?** Three years and counting—I'm a very satisfied user! This company is constantly improving its interface and AI, and the customer service is top-notch. Any technical issues are handled quickly and efficiently by their tech team. Thank you for providing a fantastic all-in-one package for my organization. Keep up the great work! **What do you dislike about eDesk?** Sometimes the automatic translator didn't work. It's not what I actually bother as there might be several reasons for that, maybe due to a network connectivity issue on my side, and I can easily cancel and translate the message manually. But it's not a daily issue. I believe edesk technical team is working on this if it is a glitch on their side, they deserve that trust. **What problems is eDesk solving and how is that benefiting you?** In nutshell 1. A single inbox to get all the markets all over the world 2. maintaining SLA 3. AI overview and categorization of the queries 4. Easy access to online marketplaces like Decathlon and Amazon, integration to Mirakl 5. Easy access to my own customized templates and AI based templates as per the query 6. Easy translation to customer's language 7. Analysing the performance of my team, a particular market or a particular region, it's super easy now **Official Response from eDesk Admin:** > Hi there, Thank you for being with us for three years and for sharing such kind feedback! We’re so glad to hear that you value our continuous improvements and that our customer service team has been able to support you quickly and effectively. It’s wonderful to know that eDesk is helping your organization with everything from centralizing messages to AI categorization and reporting. We also appreciate your note about the translator and your trust in our tech team as we keep refining the platform. Feedback like this is invaluable as we continue to innovate. Thanks again for your loyalty and for letting eDesk be part of your journey. Best, The eDesk Team ### 21. An absolute game changer for our customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Company owner, Finance director, head of customer service :), Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about eDesk?** eDesk has been brilliant for us. Easy to set up, even though I'm not at all techie, it allows us to easily manage our customer support efficiently and effectively. I use eDesk every day for my own business and mostly work away from our warehouse. From home, it's very simple to use, but gets even better when I'm away and using eDesk on my iPad. It is simple to set up message templates, with the option to prefill customer and order information. This can allow you to give a very detailed, friendly reply in seconds. The templates also keep the business tone of voice consistent. **What do you dislike about eDesk?** I can't fault it at all, and I am the kind of person who would find a problem if it was there! **What problems is eDesk solving and how is that benefiting you?** As our business expanded, the customer service role soon became a full-time job. With eDesk, it's become a job I can keep on top of in under 2 hours per day, often less, which allows me to concentrate on other parts of the business. **Official Response from eDesk Admin:** > Hi Chris, Thank you for such fantastic feedback! We’re so glad to hear that eDesk has been a game changer for your business and that it helps you stay on top of customer support whether you’re at home, in the warehouse, or on the go with your iPad. It’s great to know templates and automation are making your replies both faster and more consistent. We’re especially delighted that eDesk has helped you reduce the time spent on support so you can focus on growing other parts of your business. That’s exactly the kind of impact we aim for. Thanks again for sharing your experience and for being part of the eDesk community! Best, The eDesk Team ### 22. A fantastic CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte D. | Cusomer Services Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about eDesk?** Always available on chat to help me, great video calls to set up service and friendly team. Their AI response feature is awesome, tagging is great. Smooth system to use, myself and my colleague really like it **What do you dislike about eDesk?** Had some teething problems at the start and switching from a platform like Zendesk wasn't easy, but certainly worth it. 2 years with eDesk now and glad to have grown with them and the development on their system has been great. Would love to see better reporting and a few glitches resolved so will give 9/10 but apart from that, 10/10 truly **What problems is eDesk solving and how is that benefiting you?** Has live chat, an AI chat we're looking to possibly use down the line. AI responses that 9/10 times works very well. We use it for customer services and it's great. Wish mobile usage was a little better on browser/had an app? **Official Response from eDesk Admin:** > Hi Charlotte, Thank you for your wonderful feedback! We’re so glad to hear that you and your colleague enjoy using eDesk and that features like AI responses, tagging, and our support team have made a real difference. It’s great to know you’ve been with us for two years and that the platform continues to support your growth. We really appreciate your comments on reporting, mobile use, and glitches. Feedback like this helps us keep improving, and we’ll continue working to make eDesk even better for you. Best, The eDesk Team ### 23. Sleek Design and Always-Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eDesk?** Very sleek design and their support is always there to help. Very easy to use, and has many tools to review our customer service. I use it every single day. **What do you dislike about eDesk?** Sometimes the tickets I try to find by specific words don't filter well enough but all in all it's a very good platform **What problems is eDesk solving and how is that benefiting you?** Basically helping our customers 24/7 and providing them with timely and efficient customer support **Official Response from eDesk Admin:** > Hi there, Thank you for your kind feedback! We’re so glad to hear you enjoy the sleek design and that our support team has been there whenever you need help. It’s great to know eDesk is supporting your team every day and helping you deliver timely, efficient customer service. We appreciate your note about ticket filtering and will keep working to improve the search experience. Thanks again for sharing your experience! Best, The eDesk Team ### 24. Reliable service and makes responding to customers simpler **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy S. | Online Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about eDesk?** It is easier to have all messages in one place, as well as having templated responses which speed up our processing times when it comes to responding to messages. Was easy to set up and customer support is always quick to resolve any issues. We use every day and it is very useful. **What do you dislike about eDesk?** Some of our channels aren't quite as easily integrated as others are meaning we still have to check a couple of channels independently **What problems is eDesk solving and how is that benefiting you?** We are able to respond to customers quicker, with the ability for templates to automatically insert key information from orders. We also don't have to check multiple sites every day for messages and can even access some features such as cancelling orders directly through eDesk **Official Response from eDesk Admin:** > Hi Tammy, Thank you for your feedback! We’re delighted that eDesk makes it easier to keep all your messages in one place, speed up replies with templates, and save time on daily support tasks. We appreciate your note on integrations and will keep working to make the experience even smoother across all channels. Thanks again for trusting eDesk with your customer support! Best, The eDesk Team ### 25. Useful Site for Our Customer Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about eDesk?** Usefull site for out customer team !!!!! **What do you dislike about eDesk?** for the moment no specific point, maybe to review the pricing **What problems is eDesk solving and how is that benefiting you?** help to boost our performance ! ### 26. Direct Integration with eBay **Rating:** 5.0/5.0 stars **Reviewed by:** Kailey C. | Director of Client Relations & Strategic Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about eDesk?** We love that eDesk was a trail blazer in the market with a direct integration with eBay! We are able to repsond to eBay inquires, presales, cases, etc. directly within eDesk and track all of the data along the way. The use of TAGS, insights, and frequent improvements to A.I. are very valuable. eDesk support is very responsive and helpful! We switched from Zendesk and the transition was smooth! **What do you dislike about eDesk?** We are hoping to see better search functionality as they are able to bring in eBay messages as text, rather than tables. This would also help us create more automation using message titles, etc. We would also love to see the eDesk app have functionality for viewing and responding to tickets on the go! **What problems is eDesk solving and how is that benefiting you?** Customer Support communication **Official Response from eDesk Admin:** > Hi Kailey, Thank you for your great feedback! We’re thrilled to hear that eDesk’s direct eBay integration, tags, insights, and AI improvements are helping your team manage support more effectively. It’s also wonderful to know the transition from Zendesk was smooth and that our support team has been there when needed. We really appreciate your suggestions on search functionality and mobile app features. Insights like these help us keep improving and building the tools our customers need most. Thanks again for trusting eDesk with your customer communication and for being part of our community. Best, The eDesk Team ### 27. A game-changer for managing multi-channel customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos F. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about eDesk?** eDesk has completely transformed the way we handle customer support. Centralizing messages from multiple channels — including marketplaces, social media, and email — into one single dashboard has saved us a huge amount of time and greatly improved our response speed. The integrations with platforms like Amazon, eBay, and Shopify are seamless, making our workflow much more efficient. The interface is intuitive, and their support team is always quick and helpful whenever we need assistance. **What do you dislike about eDesk?** Some integrations may require a bit of fine-tuning at the beginning, and having more advanced customization options for reporting would be a great improvement. However, these are minor issues compared to the overall value the tool delivers on a daily basis. **What problems is eDesk solving and how is that benefiting you?** eDesk has solved the challenge of managing customer support across multiple platforms. Before using it, handling inquiries from marketplaces, social media, and email separately was time-consuming and prone to errors. Now, everything is centralized in one dashboard, which has significantly improved our response time, increased customer satisfaction, and reduced the workload for our team. It also provides valuable insights through reporting, helping us optimize our support operations. **Official Response from eDesk Admin:** > Hi Carlos, Thank you for such thoughtful feedback! We’re thrilled to hear how eDesk has transformed your customer support by centralizing messages, saving time, and improving response speed. It’s great to know that the integrations and intuitive interface are helping your team work more efficiently, and that our support team has been there when needed. We appreciate your note on setup and reporting customization. Feedback like this helps us keep improving so we can deliver even more value. Thanks again for sharing your experience and for trusting eDesk to support your business. Best, The eDesk Team ### 28. Streamlined Customer Support with Outstanding Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about eDesk?** I really like how eDesk centralizes all our customer communication into one easy-to-manage platform. It saves a huge amount of time by pulling messages from multiple channels, and the interface is very intuitive, making it simple for the whole team to collaborate efficiently. The automation features and AI suggestions also help us respond to customers faster and maintain high service levels. **What do you dislike about eDesk?** There isn’t much to dislike, but I do wish the reporting dashboards offered a bit more customization for deeper analytics. That said, the core features are excellent and more than make up for this minor limitation. **What problems is eDesk solving and how is that benefiting you?** eDesk solves the challenge of managing customer messages across multiple marketplaces and communication channels. Before using eDesk, it was time-consuming to track inquiries from email, Amazon, eBay, and Shopify separately. Now, everything is centralized in one inbox, so we never miss a message. **Official Response from eDesk Admin:** > Hi there, Thank you for sharing your experience! We’re so glad to hear that eDesk is helping your team save time, collaborate more easily, and keep customer communication centralized. It’s also great to know automation and AI suggestions are making a real difference in your response times. We appreciate your feedback on reporting customization and will keep working to make those insights even more powerful. Thanks again for trusting eDesk to support your customer service! Best, The eDesk Team ### 29. Intuitive, Clear, and Efficient in Support Management **Rating:** 4.5/5.0 stars **Reviewed by:** Maurice M. **Reviewed Date:** December 10, 2025 **What do you like best about eDesk?** I like the intuitive user interface of eDesk and the smart application possibilities. It helps me untangle my support requests on a clear interface and also offers features to respond to individual requests faster and with higher quality. **What do you dislike about eDesk?** I would like an iOS smartphone app from eDesk. **What problems is eDesk solving and how is that benefiting you?** I use eDesk to solve the clutter of chat functions on various marketplaces. It ensures order in support requests and offers features that help respond to inquiries faster and with higher quality. **Official Response from eDesk Admin:** > Hi Maurice, Thanks so much for the rating & we really appreciate it! Best, The eDesk Team ### 30. eDesk is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna L. | CEO, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about eDesk?** eDesk allows us to combine various communications from separate sources, such as marketplaces and email inboxes, and organize them into one place in an easily digestible manner. I like how you can have several sources of communication in one ticket so that you can track all the ins/outs of each case in one place instead of having to look through several different websites/programs. It allows you to set types and categories on each ticket, or can do it automatically for you so that you can run your business with ease. You can also set deadlines on each ticket so that you can make sure you are always staying on top of your day. It is easy to connect each channel. It is simple enough to use. I use it every day for my e-commerce businesses - it has been a great support. The customer support is extremely helpful, and they are always easy to reach. **What do you dislike about eDesk?** I disliked when eDesk changed the way our tickets would be displayed when they implemented their AI program. AI was taking over the content of the summary of each ticket and hiding important information. However, when I contacted customer service, they quickly resolved this issue for me. **What problems is eDesk solving and how is that benefiting you?** It is allowing us to have all of our different business communications in one place. **Official Response from eDesk Admin:** > Hi Hanna, Thank you for sharing your experience! We’re so glad that eDesk helps you keep all your communications organized in one place and makes it easier to stay on top of your day. It’s great to know the features and our support team are making a real difference for your business. We also appreciate your feedback on the AI summaries and are happy it was quickly resolved. Thanks again for trusting eDesk to support your e-commerce operations. Best, The eDesk Team ### 31. the application is very complete and decisive. **Rating:** 5.0/5.0 stars **Reviewed by:** ana a. | admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about eDesk?** It's a fundamental tool for our online development in remote sales with Amazon. ANd It's extremely important to highlight the after-sales service: the product explanation, the resolution of questions, and the assistance throughout the entire purchasing process. Friendly, qualified, and responsive. Thank you so much for your help! **What do you dislike about eDesk?** If I have to put a negative point, maybe the price for a small company like ours, but it is true that the application is very complete and decisive. **What problems is eDesk solving and how is that benefiting you?** Specially The Marketplace Inbox **Official Response from eDesk Admin:** > Hi Ana, Thank you for sharing such thoughtful feedback! We’re so glad to hear that eDesk has become a fundamental tool for your online sales and that our after-sales service has been such a positive part of your experience. It means a lot to know you find our team friendly, qualified, and responsive. We also appreciate your honesty about pricing for smaller companies. We’re always listening to feedback like this as we work to deliver the best possible value. Thanks again for your kind words and for trusting eDesk to support your business. Best, The eDesk Team ### 32. Great tool that saves me a huge amount of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about eDesk?** It helps me manage my ecommerce business from anywhere with one login quickly using templates, without the software my job would take far longer on multiple platforms, **What do you dislike about eDesk?** I'm less keen on the AI section of eDesk, I do not find it useful as I have templates that are specific to my business which work well. **What problems is eDesk solving and how is that benefiting you?** I sell on multiple platforms, eDesk brings all messages to one place, I am then able to respond quickly and accurately to all customers. **Official Response from eDesk Admin:** > Hi, Thank you for sharing your experience! We’re really glad to hear that eDesk helps you manage your eCommerce business efficiently from anywhere and that templates are saving you so much time. It’s great to know the centralized inbox is helping you respond quickly across all your platforms. We appreciate your feedback on the AI features and understand that tailored templates can be a better fit for some businesses. Thanks again for your review and for choosing eDesk! Best, The eDesk Team ### 33. Efficient Support and Ease of Setup with eDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Lukáš D. **Reviewed Date:** October 16, 2025 **What do you like best about eDesk?** I really appreciate the exemplary customer support from eDesk, which has been consistently reliable. Setting it up was straightforward, and the assistance from the eDesk team made it even smoother. Additionally, the software significantly enhances our communication efficiency, and I particularly like their reporting features. **What do you dislike about eDesk?** I find that a few features like the AI agent could be improved. This aspect doesn't seem to meet my expectations fully, suggesting room for enhancement. **What problems is eDesk solving and how is that benefiting you?** I find eDesk facilitates communication between our clients and customers, enhancing our service efficiency. It offers excellent reporting features that are crucial for our operations. **Official Response from eDesk Admin:** > Hi Lukáš,, Thank you for sharing your feedback! We’re delighted to hear that setup was smooth and that our support team made the process even easier. It’s great to know eDesk is helping improve your communication efficiency and that you’re finding value in the reporting features. We appreciate your note on the AI agent and agree there’s always room to improve. Feedback like yours helps us continue to refine and enhance the platform. Best, The eDesk Team ### 34. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about eDesk?** I've been using eDesk for around two years now and it is the best out there! They recently updated their inbox view which at first I couldn't figure out how to use but in seconds I was able to use the live chat widget and a lovely colleague of theirs named David showed me how to use the new feature. I use eDesk every day, I can't recommend it enough! **What do you dislike about eDesk?** Believe it or not, I haven't found anything I dislike about it so far! **What problems is eDesk solving and how is that benefiting you?** I don't have any problems but they did talk me through the new inbox view this morning. **Official Response from eDesk Admin:** > Hi there, Thank you for sharing your experience! We’re so glad to hear you’ve been using eDesk for two years and that it’s become such an important tool for your daily work. It’s wonderful to know our support team, and David in particular, could quickly help you get comfortable with the new inbox view. We really appreciate your recommendation and your continued trust in eDesk! Best, The eDesk Team ### 35. A IT Admins perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about eDesk?** I'm the IT and Systems manager for a small organization eDesk as a tool has been fantastic for us in allowing us to scale up and provide better support to our clients through automation, translation, and consolidation of channels into one place. It's primarily a force mutliplier for our small Support team enabling them to be compliant with channel expectations in regards to response time without putting a greater staffing burden in place. **What do you dislike about eDesk?** The backend adminstration and user management. I recently took over the platform from a departing ecommerce specialist and was disappointed to find that there's no functional way for me to be the account owner without paying for a seat in the platform, read only seats do exist but if you are a read only user and the owner of the account you are locked out of changing billing updating settings managing users or anything functional. The support process from eDesk. The eDesk team is fantastic and were on top of helping me with everything I asked them about but I found that if I changed pages while I had the chat window up there was no way for me to get back to my existing chat and that I'd have to start a new chat. **What problems is eDesk solving and how is that benefiting you?** Effective and efficient customer service on multiple eccomerce platforms **Official Response from eDesk Admin:** > Hi there, Thank you for sharing your perspective as an IT and Systems manager. We’re glad to hear that eDesk has helped your team scale support, consolidate channels, and use automation and translation to stay efficient without adding extra staffing. We also appreciate your feedback on user management and the chat experience. Insights like these help us improve, and we’re happy our support team has been able to assist you along the way. Best, The eDesk Team ### 36. A Must-Have Tool for Marketplace Sellers **Rating:** 5.0/5.0 stars **Reviewed by:** Irene E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about eDesk?** This tool is an absolute game-changer if you're managing multiple marketplace accounts. It seamlessly consolidates all your customer emails into a single, centralized inbox—making it incredibly easy to respond to inquiries quickly and efficiently. Even if you’re only using one account, the built-in AI support and auto-response features are impressive. They help streamline communication and scale customer service without the need to expand your team. Whether you're a solo seller or managing a growing e-commerce operation, this tool empowers you to deliver fast, consistent, and professional support with minimal effort. Highly recommended for anyone looking to enhance their customer service and stay on top of communications! **What do you dislike about eDesk?** Setting up rules does require a bit of a learning curve, but with the support of their comprehensive Knowledge Base—and the option to get personal assistance from their team if needed—it becomes a manageable task. The guidance provided makes the setup process smooth and far less daunting than it might initially seem. **What problems is eDesk solving and how is that benefiting you?** Multi marketplace account responses **Official Response from eDesk Admin:** > Hi Irene, Thank you for your fantastic feedback! We’re so pleased to hear that eDesk has been a game-changer in centralizing your marketplace communications and that features like AI support and auto-responses are helping you save time while keeping customer service consistent. We appreciate your note about the learning curve when setting up rules and are glad our Knowledge Base and support team were able to make the process smoother. Thanks again for recommending eDesk and for trusting us to support your business. Best, The eDesk Team ### 37. Very good tool for ecommerce SAV **Rating:** 5.0/5.0 stars **Reviewed by:** Killyan P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about eDesk?** Very simple, minimalist and working very good to manage SAV by Email with translate option, I'm using every day. The customer support is very reactive and very helpful. It's very easy and fast to integrate and install. **What do you dislike about eDesk?** I just don't like the feature about Facebook comments it's too much into the inbox and it can be better to add categories for each store on the left menu or preconfigured filter. **What problems is eDesk solving and how is that benefiting you?** I'm using to manage SAV from multiple store in one place. **Official Response from eDesk Admin:** > Hi Killyan, Thank you for your kind words! We’re so glad to hear that eDesk makes it simple for you to manage customer service every day, and that features like translation, easy setup, and responsive support are helping you run things more smoothly. We appreciate your feedback on Facebook comments and store filters. Suggestions like this help us keep improving. Thanks again for trusting eDesk to manage your support across multiple stores! Best, The eDesk Team ### 38. Helpful Support and All the Integrations I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Olena Z. | Customer Support Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about eDesk?** Support is very helpful. It has all the integrations I ned. **What do you dislike about eDesk?** I'm still discovering Edesk, but for now everything is fine. **What problems is eDesk solving and how is that benefiting you?** Customer Support, Sales, There is a chatbot, plus, all ijntegrations we need: Amazon, Shopify. **Official Response from eDesk Admin:** > Hi Olena, Thank you for your feedback! We’re glad to hear our support team has been helpful and that eDesk has all the integrations you need. It’s great to know everything is working well for you as you continue exploring the platform. Thanks again for choosing eDesk! Best, The eDesk Team ### 39. Time-Saving Features and Reliable Performance with eDesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about eDesk?** We have been using eDesk for 8+ years now. Very satisfied with the features overall. The template messages and SLA countdown timer are particularly useful. We also make use of the auto response feature. The template messages save us a lot of time. **What do you dislike about eDesk?** As of November 2025, no Temu integration - hopefully this changes soon. **What problems is eDesk solving and how is that benefiting you?** Customer support tickets. **Official Response from eDesk Admin:** > Hi, Thank you for being with us for more than eight years, we truly appreciate your loyalty. We’re so glad to hear that features like templates, auto-responses, and the SLA countdown have helped save you time and support your workflow. We also appreciate your note about Temu integration. Feedback like this helps guide our future improvements. Thanks again for sharing your experience and for trusting eDesk with your customer support. Best, The eDesk Team ### 40. Great AI features and technical support. **Rating:** 4.5/5.0 stars **Reviewed by:** Frigyes D. | Founder of Reswipe, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about eDesk?** They offer lots of features to improve your customer service workflow like auto generating invoices, AI templates and gererated responses. It takes a bit of setting up but the more flows you create the faster you can optimise and automate your processes. **What do you dislike about eDesk?** The AI features we're not that impressive when you use the default settings, you must configure them to tailor to your specific niche. But i assume thats pretty normal since you need to train the AI to cater to your business needs. **What problems is eDesk solving and how is that benefiting you?** Customer service, AI automation **Official Response from eDesk Admin:** > Hi Frigyes, Thank you for your feedback! We’re glad to hear that eDesk’s AI templates, automation, and workflow features are helping you streamline customer service and save time. It’s also great to know our support team has been there for you whenever needed. We appreciate your note on configuring AI to fit your niche, and your input helps us keep making the platform better. Thanks again for sharing your experience and for trusting eDesk with your customer support. Best, The eDesk Team ### 41. Great platform for managing multi-channel customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie B. | E-commerce manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about eDesk?** Strong integrations with all our online channels to manage customer service tickets, including live chat functionality. Good AI features to improve efficiency and great organisational features to manage multiple channels, multiple agents and multiple languages **What do you dislike about eDesk?** Can be difficult to find older messages. **What problems is eDesk solving and how is that benefiting you?** Unifying customer service messages from all channels and platforms **Official Response from eDesk Admin:** > Hi Jamie, Thank you for sharing your experience! We’re delighted to hear that eDesk’s integrations, AI features, and organizational tools are helping your team manage multi-channel support more efficiently. It’s great to know you’re getting value from live chat and multilingual capabilities too. We appreciate your feedback on finding older messages and will keep working to make navigation even easier. Thanks again for trusting eDesk to unify your customer service across channels. Best, The eDesk Team ### 42. All-in-One Marketplace Management with Outstanding AI and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about eDesk?** Capable of managing multiple marketplaces within 1 system, including our main email support. The AI system is robust, can read and auto-generate a response depending on the message contents. Back-end support is immediate, responsive, and can resolve all my issues. **What do you dislike about eDesk?** Nothing as of right now, everything is great! **What problems is eDesk solving and how is that benefiting you?** Multiple marketplace platform support. **Official Response from eDesk Admin:** > Hi Bobby, Thank you for your wonderful feedback! We’re thrilled to hear that eDesk’s AI features and multi-marketplace management are making your workflow easier and more efficient. It’s also great to know our support team has been quick and responsive whenever you’ve needed help. We really appreciate you taking the time to share your experience and for being part of the eDesk community. Best, The eDesk Team ### 43. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about eDesk?** Efficient software and good support team **What do you dislike about eDesk?** Not so easy to use by oneself. But support team is good. **What problems is eDesk solving and how is that benefiting you?** The compliance with SLAs and it avoided the closure of my accounts. **Official Response from eDesk Admin:** > Hi Mohamed, Thank you for your feedback! We’re happy to hear that you find eDesk efficient and that our support team has been there to help when needed. It’s great to know the software is supporting your SLA compliance and helping to keep your accounts running smoothly. We appreciate your note on usability and will keep working to make eDesk even easier to use on your own. Thanks again for sharing your experience and for trusting us with your customer support. Best, The eDesk Team ### 44. EDesk is Excellent… **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan V. | COO - VSEAT Corp., Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about eDesk?** EDesk is Excellent for many reasons, but my favorite reason is that it saves me so much time with customer service. The Template Feature is outstanding. I have many standard responses that I can pull up in seconds. I also love that the Ai sums up long emails into a few sentences. And the Ai keeps getting smarter. It's like having a personal assistant. I am confident that the Ai will be able to handle the majority of my customer service in the near future. **What do you dislike about eDesk?** The only downside is that there is a slight learning curve to get started. (But there is with anything new.) The good news is that eDesk will work one on one with you until you're up and running. **What problems is eDesk solving and how is that benefiting you?** All of our Customer Service is handled through eDesk. The software keeps track of all of our communications with our customers. This includes phone calls. It organizes the messages, and makes it very simple for me to answer the customers. Using eDesk has easily cut my customer service time in half. I love it, and I'm not sure how I managed before I started using it. **Official Response from eDesk Admin:** > Hi Bryan, Thank you for the amazing feedback! We’re so glad eDesk is saving you time and that features like Templates and AI summaries are making your day easier. It’s great to hear the AI feels like a personal assistant and helps you stay on top of customer service. We appreciate your note about the learning curve and are happy our team could support you in getting started. It means a lot to know eDesk has cut your customer service time in half and made things simpler. Thanks again for sharing your experience and for being part of the eDesk community! Best, The eDesk Team ### 45. Perfect for small business, efficient, and Support is always ready to help **Rating:** 5.0/5.0 stars **Reviewed by:** Ray L. | Digital Marketing & Adveritsing Strategist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eDesk?** I like that everything is one place. The Chatbot is great. I especially appreciate the support team **What do you dislike about eDesk?** it does take a few more clicks to get around **What problems is eDesk solving and how is that benefiting you?** I'm able to use the chatbot in place of live, call center which is too much $$. Having all my ecommerce stores' emails and communications in one place is a must. **Official Response from eDesk Admin:** > Hi Ray, Thank you for sharing your experience! We’re so glad to hear that having everything in one place and using the chatbot has made such a difference for your business. It’s also wonderful to know our support team has been there when you need them. We appreciate your note on navigation and will keep working to make things even smoother. Thanks again for trusting eDesk to support your customer service. Best, The eDesk Team ### 46. good customer support experience **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco Javier P. | Systems Operations & Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about eDesk?** My teams use it to answer customer questions and it fits well for the pourpose. **What do you dislike about eDesk?** The team has not mentioned any downsides about eDesk itself. **What problems is eDesk solving and how is that benefiting you?** It helps my colleagues answer customer support type of issues, customer queries and feedback from customers. **Official Response from eDesk Admin:** > Hi Francisco, Thank you so much for sharing your experience with eDesk! We’re really happy to hear that your teams find it helpful for answering customer questions and that it’s working well for your needs. It’s also great to know your colleagues are benefiting from having everything in one place for customer support and feedback. We truly appreciate your kind words and are glad to have you as part of the eDesk community. Best, The eDesk Team ### 47. Carlos, Thank you so much for you help, you are so nice and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about eDesk?** easy to correct and sort, some remind to do is great. **What do you dislike about eDesk?** Many ticket's message can't show in one of the ticket completely. Sometime will missing because the message not in the same channel, so I will confuse what happen, and open ticket may take some time when system update, I can sure not my network problem, because I open online video is so fluent. **What problems is eDesk solving and how is that benefiting you?** Help correct message to handle together **Official Response from eDesk Admin:** > Hi there, Thank you for your feedback! We’re glad to hear you find eDesk helpful for sorting and managing messages, and it’s wonderful to know Carlos was able to support you in such a professional way. We also appreciate your note on tickets and message display. Feedback like this helps us keep improving the platform so it works even better for you. Best, The eDesk Team ### 48. Exceptional Personable Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about eDesk?** The customer service representatives are exceptional—friendly, helpful, and genuinely committed to assisting in every possible way. They go above and beyond to resolve any issues efficiently and with care. I highly recommend their support team **What do you dislike about eDesk?** They are currently in a phase of exploration and growth, so some features are still in development. However, I’m confident they will continue to evolve and implement valuable new features over time **What problems is eDesk solving and how is that benefiting you?** They are currently focused on enhancing their AI to ensure responses are more precise and accurately targeted. **Official Response from eDesk Admin:** > Hi there, Thank you for such wonderful feedback! We’re thrilled to hear that our support team has made such a positive impression and that their dedication and care have helped you. It means a lot to know their efforts stand out. We also appreciate your thoughtful note about features still in development. We’re committed to continuing to grow and evolve, and feedback like yours helps guide us in the right direction. Best, The eDesk Team ### 49. Big Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Božo L. | E-commerce Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about eDesk?** Simplicity and constant upgrades of their service. Customer service is great and always helpful. **What do you dislike about eDesk?** Not much. Sometimes it is hard to stay in sync with all the new updates **What problems is eDesk solving and how is that benefiting you?** All messages are in one place. **Official Response from eDesk Admin:** > Hi Božo, Thank you for your feedback! We’re so glad to hear that you value eDesk’s simplicity, ongoing improvements, and our helpful support team. It’s also great to know that having all your messages in one place is making things easier for you. We appreciate your note on keeping up with updates and will continue working to make the experience as smooth as possible. Best, The eDesk Team ### 50. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about eDesk?** Especially the AI features help us a lot in optimizing our daily work flow. **What do you dislike about eDesk?** AI features are sadly quite expensive at the moment. **What problems is eDesk solving and how is that benefiting you?** Automatization for our customer service at smartport.de (a German smartphone online retailer). **Official Response from eDesk Admin:** > Hi Patrick, Thank you for your feedback! We’re glad to hear that the AI features are helping optimize your daily workflow and support your customer service automation. It’s great to know eDesk is making a difference for your team at smartport.de. We appreciate your note on pricing and will keep working to deliver even more value as we improve. Thanks again for sharing your experience! 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