[ Help Scout Reviews ](https://www.g2.com/products/help-scout/reviews) [ Help Scout Reviews ](https://www.g2.com/products/help-scout/reviews) # Help Scout Pricing Overview [Editedit](https://my.g2.com/help-scout/pricings) Free Trial ## Help Scout Pricing Key Insights Last updated on Apr 09, 2026 * * * Help Scout offers **5 pricing editions** , starting from **$0** to **$90**. Help Scout pricing tiers are designed to support different usage levels and team sizes. Help Scout also offers a **free trial**. Compare the Help Scout pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Help Scout** for **custom pricing**. * * * Free — $0 / 5 Users Per Month AI Answers (Add-on) — $0.75 / 1 Per Resolution Per Month Standard — $30 / 1 User Per Month Plus — $54 / 1 Users Per Month Pro — $90 / 1 Users Per Month Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free $0.00 5 Users Per Month Limited to 100 contacts per month and 5 users. - Up to 5 users - 1 Inbox - 10 Saved replies - 10 Tags - 1 Docs site - 1 Embeddable support hub - And more Show More Standard $30.00 1 User Per Month Free Trial For growing teams looking to automate more tasks and move beyond email. Annual pricing options available. - All Free features and... - Multiple Inboxes and Docs sites - Multiple knowledge bases - Basic workflows - Unlimited tags and saved replies - Basic AI Inbox assistant - and more Show More Plus $54.00 1 Users Per Month Free Trial For teams managing higher volume and complexity across multiple channels. Annual pricing options available. - All Standard features and... - Advanced workflows - Advanced AI Inbox assistant - Round robin routing - Salesforce, Jira, and HubSpot - Internal teams - Group conversations by company - and more Show More Pro $90.00 1 Users Per Month [Contact Us](#) For teams that need the highest level of scale and security. Annual pricing options available. - Everything in Plus and... - Unlimited workflows - Multiple routing types - SSO/SAML - HIPAA compliance - Up to 50 light users - Dedicated onboarding specialist - Strategic account manager Show More AI Answers (Add-on) $0.75 1 Per Resolution Per Month [Contact Us](#) Empower your team with an AI assistant that automatically resolves up to 70% of routine requests. - No dead ends: Your team is always a click away for more complex asks. - Easy setup: Add your website or other sources to configure the AI in minutes. - 3-month free trial: Try AI Answers at no cost so you can see its impact on response time. Show More Pricing is based on contacts helped per month. A contact is someone who received a reply from your team or had their question resolved by the AI assistant in a given month. Multiple conversations with the same person count as one contact. Help Scout has no per-seat or AI usage fees. We earn revenue when you help customers. Pricing information for Help Scout is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Help Scout must be conducted with the seller. Pricing information was last updated on November 10, 2025 Show More ## Help Scout Pricing FAQs Generated using AI ### Is Help Scout free, or does it offer a free trial? Yes. According to G2 data, Help Scout offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does Help Scout cost in 2026? According to G2 data, Help Scout pricing in 2026 starts at $0.75 and can reach $90.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Help Scout's official pricing page for the most current details. ### Who is Help Scout pricing best suited for? Help Scout's pricing is best suited for small businesses and growing mid-market teams, particularly in computer software, IT services, retail, and health care. G2 reviewers from small businesses consistently praise Help Scout's affordability and ease of use at the Standard and Plus tiers, making these ideal for teams of 5 to 50 managing email and chat support. The Plus plan suits teams needing CRM integrations and advanced automation, while the Pro plan targets organizations with compliance requirements like HIPAA. G2 reviews also highlight Help Scout as a strong fit for startups and customer success teams seeking a Zendesk alternative without enterprise-level pricing complexity. ### What are the key differences between the free and paid versions of Help Scout? Help Scout's free tier is limited to 5 users, 1 inbox, 10 saved replies, 10 tags, and 100 contacts per month, making it suitable only for very small or early-stage teams. Help Scout's paid plans unlock significantly more capability: the Standard plan at $30/month adds multiple inboxes, unlimited tags and saved replies, and basic AI assistance. The Plus plan at $54/month introduces advanced workflows, round-robin routing, and integrations with Salesforce, Jira, and HubSpot. G2 reviewers specifically mention wanting automated routing and advanced workflows, features unavailable on the free tier. The Pro plan at $90/month adds SSO, HIPAA compliance, and dedicated onboarding support for teams requiring enterprise-grade security. ### Is Help Scout considered good value for its pricing? Help Scout is broadly considered good value, particularly for small businesses and growing teams. G2 reviewers frequently highlight its affordability compared to competitors like Zendesk and Intercom, with multiple users noting they chose Help Scout specifically for its competitive pricing. Reviewers in computer software, IT services, and retail praise the feature-to-cost ratio, especially at lower tiers. However, some G2 users flag that Help Scout's pricing can feel steep as team size grows, since costs scale with user seats. A few reviewers also note that advanced features like routing and Salesforce integration require higher-tier plans. Overall, high ratings paired with consistent value mentions suggest Help Scout delivers strong ROI for small to mid-sized teams. ## Top-Rated Alternatives [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5 (2,413) ](https://www.g2.com/products/front/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/df38f4e5568236bd9d4fb58e523fd491/fin.svg "Fin") Fin 4.5/5 (3,696) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-scout/competitors/alternatives) ## Help Scout Pricing Reviews (1) ![Chandu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandu P.") CP Chandu P. Growth Support Member Financial Services Small-Business (50 or fewer emp.) 6/13/2023 More Options - - [Respond as Help Scout](https://www.g2.com/survey_responses/help-scout-review-8209496/official_response/new) "Helpscout is very CX user friendly for handling emails" 5/5 What do you like best about Help Scout? I feel helpscout is a best tool compared to all other competitors who are still in the learning stage of email management. The number of workspaces, modifications, feature rich tool helps in effective management of all inbound customer emails. Review collected by and hosted on G2.com. What do you dislike about Help Scout? The thin line between switching between auto and manual workflow, which can trigger 1000's of responses to closed emails is a problem, there needs to be a dialog box warning users the result of action while setting up a workflow. Ive triggered 2000 email responses for already closed email just because of 1 toggle switch, which I did not notice until some other person reported. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Helpscout is solving all email support issues at our organization. We have 6 email workspaces on helpscout all for various entry points of email queries. HS is helping us effectively manage all the emails on our platform. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon Rating Updated (6/29/2025) Current UserValidated ReviewerSource: Organic Help Scout Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,750) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5 (6,948) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_30d7b9d80f68b61fdefb6ce5d1f55bb2/fin.png "Product Avatar Image") Fin 4.5/5 (3,859) [ Compare Now ](https://www.g2.com/compare/fin-vs-help-scout) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Email Management ](https://www.g2.com/categories/email-management) Show More ##### Explore More [ Best email marketing software for small business ](https://www.g2.com/discussions/best-email-marketing-tools-for-small-businesses-what-are-your-go-to-picks)[ Top-rated customer success tools for mobile app businesses ](https://www.g2.com/discussions/top-rated-customer-success-tools-for-mobile-app-businesses)[ What is the top-rated remote desktop solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-remote-desktop-solution-for-enterprises) [ Best bug tracking software for agile workflows ](https://www.g2.com/discussions/best-bug-tracking-software-for-agile-workflows)[ What is the top-rated medical QMS for ISO 13485 compliance? ](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance)[ Pros and Cons Details ](https://www.g2.com/products/help-scout/reviews?qs=pros-and-cons) Show More [ Best email marketing software for small business ](https://www.g2.com/discussions/best-email-marketing-tools-for-small-businesses-what-are-your-go-to-picks)[ Top-rated customer success tools for mobile app businesses ](https://www.g2.com/discussions/top-rated-customer-success-tools-for-mobile-app-businesses)[ What is the top-rated remote desktop solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-remote-desktop-solution-for-enterprises) [ Best bug tracking software for agile workflows ](https://www.g2.com/discussions/best-bug-tracking-software-for-agile-workflows)[ What is the top-rated medical QMS for ISO 13485 compliance? ](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance)[ Pros and Cons Details ](https://www.g2.com/products/help-scout/reviews?qs=pros-and-cons)