Help Scout Pricing Overview

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Free Trial

Free

$0.00

5 Users Per Month

Limited to 100 contacts per month and 5 users.

Standard

$30.00

1 User Per Month

For growing teams looking to automate more tasks and move beyond email. Annual pricing options available.

Plus

$54.00

1 Users Per Month

For teams managing higher volume and complexity across multiple channels. Annual pricing options available.

Pro

$90.00

1 Users Per Month

For teams that need the highest level of scale and security. Annual pricing options available.

AI Answers (Add-on)

$0.75

1 Per Resolution Per Month

Empower your team with an AI assistant that automatically resolves up to 70% of routine requests.

Pricing is based on contacts helped per month. A contact is someone who received a reply from your team or had their question resolved by the AI assistant in a given month. Multiple conversations with the same person count as one contact. Help Scout has no per-seat or AI usage fees. We earn revenue when you help customers.

Help Scout has 5 pricing editions, from $0 to $90. A free trial of Help Scout is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Help Scout is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Help Scout must be conducted with the seller.

Pricing information was last updated on November 10, 2025

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Help Scout Pricing Reviews

(2)

Chandu P.

Senior Associate

Financial Services

Small-Business (50 or fewer emp.)

6/13/2023

"Helpscout is very CX user friendly for handling emails"

5/5

What do you like best about Help Scout?

I feel helpscout is a best tool compared to all other competitors who are still in the learning stage of email management. The number of workspaces, modifications, feature rich tool helps in effective management of all inbound customer emails. Review collected by and hosted on G2.com.

What do you dislike about Help Scout?

The thin line between switching between auto and manual workflow, which can trigger 1000's of responses to closed emails is a problem, there needs to be a dialog box warning users the result of action while setting up a workflow. Ive triggered 2000 email responses for already closed email just because of 1 toggle switch, which I did not notice until some other person reported. Review collected by and hosted on G2.com.

Jonathan K.

Angel Investor

Small-Business (50 or fewer emp.)

12/12/2024

"Using Helpscout since 2015"

4/5

What do you like best about Help Scout?

Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience. Review collected by and hosted on G2.com.

What do you dislike about Help Scout?

It's a little on the expensive side for us but the value is there - we just carefully watch the number of seats we need month to month. Review collected by and hosted on G2.com.