Enchant has helped revolutionise the way that The Skills Network worked with regards to communicating with customers. The low cost for such a powerful, easy to use tool was extremely useful. The ability to also use WhatsApp within Enchant also allowed the business to allow more avenues for customers to contact the business, and allowed them to condense previously chaotic mailboxes into one single location. Finally the support team have been extremely helpful and responsive when it comes to any question, with guides that are easy to follow but also answering any questions very quickly.

I really enjoy how easy it is to work with separate inboxes, while still being able to make changes across all of them when needed, which helps cut down on time. It’s also great that we can assign specific emails to specific users, so customers get faster response times. Anytime we’ve had an issue or needed help, support has been very quick, and the problems get resolved. The pricing for this product is far better than other products we’ve used in the past. We are a small business with a limited budget, but this helps us work like a much larger business with great products. Although I’m not using the AI function as much as I probably should, when I do use it, it has helped improve positive customer feedback. If I am not being delicate enough with a customer, I can make it a much nicer response. Most days we have 2–4 people working our phones and emails, and when the inbox is loaded with inquiries, we can clearly see who is handling each email or call. That saves us time and money because we can just move on to the next email or phone call without worrying about double messaging. The speed of both emails and voicemails is impressive. If I’m on the phone and another call comes through, boom—there’s a new voicemail right in the inbox.

What I like most about Enchant is the Shopify integration, fast and responsive support, and how quick and easy it is to set up channels, inboxes, and messengers. It may appear basic at first glance, but Enchant covers every key features needed for a heavy-duty CRM ticket management system. The canned responses save time by reducing repetitive typing, while the AI integration helps improve efficiency. I also like that the knowledge base allows customers to find answers on their own. The platform loads and processes quickly, and it’s easy to customize folders to separate and organize messages. The pricing is also very affordable and competitive.