eDesk Pricing Overview

Especially the AI features help us a lot in optimizing our daily work flow. Review collected by and hosted on G2.com.

AI features are sadly quite expensive at the moment. Review collected by and hosted on G2.com.

I appreciate how eDesk effectively consolidates multiple inboxes, allowing multiple agents to manage customer support inquiries seamlessly. The capability to tag and sort tickets based on topic is incredibly useful for prioritizing inquiries, enabling the team to address priority issues first. I find the message templates feature particularly beneficial, as it streamlines responses and enhances efficiency. The order details embedded in ticket views are also very helpful, providing essential information at a glance and facilitating quicker resolution of customer inquiries. Additionally, the support for managing customer support inquiries from multiple eCommerce marketplaces stands out, as it accommodates the diverse channels we operate on. Review collected by and hosted on G2.com.

I find the pricing of eDesk very steep, especially when compared to what it was initially. This makes it quite prohibitive for smaller businesses. Additionally, the support staff or management can be inconsistent in their responses, as multiple people might give different answers to the same ticket. This inconsistency needs improvement. Review collected by and hosted on G2.com.