eDesk Pricing 2026

Patrick S.

Director

Small-Business (50 or fewer emp.)

6/9/2025

"Great experience so far"

5/5

What do you like best about eDesk?

Especially the AI features help us a lot in optimizing our daily work flow. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

AI features are sadly quite expensive at the moment. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk

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Hi Patrick,

Thank you for your feedback! We’re glad to hear that the AI features are helping optimize your daily workflow and support your customer service automation. It’s great to know eDesk is making a difference for your team at smartport.de.

We appreciate your note on pricing and will keep working to deliver even more value as we improve. Thanks again for sharing your experience!

Best,

The eDesk Team

Pellegrino L.

General Manager

Small-Business (50 or fewer emp.)

9/16/2025

"Great tool for managing tickets, but pricing could be fairer"

4/5

What do you like best about eDesk?

I’ve been using eDesk for several years now and overall I’m really impressed. The interface is clean and intuitive, and it makes handling tickets from multiple channels so much easier. Before eDesk, we were constantly switching between platforms, which was a nightmare. Now everything is centralized, and our response times have improved a lot.

The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place. Integrations with most marketplaces and email work smoothly, and I haven’t had any major technical issues so far. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

That said, there are still a few areas where it could improve. The Amazon marketplace integration could definitely be better, as it sometimes feels a bit limited compared to other channels. Also, I’ve noticed some inaccuracies with the estimated delivery dates for eBay orders, which can cause confusion with customers. On top of that, the pricing isn’t particularly competitive when you need multiple agents working on tickets at the same time – the cost adds up quickly for larger teams.

Despite these drawbacks, the value it brings to our daily workflow is undeniable, and I’d still recommend eDesk to anyone looking for a reliable helpdesk solution. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Before using eDesk, we were struggling to keep track of customer messages coming from different channels (Amazon, eBay, email, etc.). It was very time-consuming to switch back and forth between platforms, and sometimes tickets slipped through the cracks.

With eDesk everything is centralized in one dashboard, which saves us a huge amount of time and helps us respond to customers faster. The automation rules and reporting also make it easier to stay on top of team performance. Overall, it has really streamlined our customer support workflow and improved response times and customer satisfaction. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk

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Hi Pellegrino,

Thank you for being with us for so many years and for sharing your experience. We’re really glad to hear that eDesk has helped centralize your customer messages, improve response times, and make ticket management so much easier. It’s also great to know the reporting and integrations are working well for your team.

We appreciate your honest feedback about Amazon, eBay, and pricing. Insights like these help us keep improving, and we’ll continue working hard to make eDesk even better.

Thanks again for recommending us and for being part of the eDesk community!

Best,

The eDesk Team

4.5 out of 5 stars

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