eDesk Pricing Overview

eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The ticket organization system is outstanding, making it incredibly easy to track and manage customer inquiries. The user experience is intuitive and clean, which means our team can focus on resolving issues rather than navigating complex interfaces.

The customer support team deserves special recognition - they're genuinely helpful and responsive when we need assistance. I particularly appreciate the ability to request and download our complete ticket history, which is invaluable for reporting and analysis. The ticket workflow management (new, ongoing, resolved) is perfectly structured and keeps our support process running smoothly. Review collected by and hosted on G2.com.

The pricing structure feels steep, especially for smaller teams or growing businesses. While the platform delivers solid value, the cost can be prohibitive for some organizations.

More frustrating is the restriction on adding additional user accounts, even for long-standing customers like ourselves. As a loyal user, I'd expect more flexibility in scaling our team access, but the current limitations make it difficult to accommodate our growing support needs. Review collected by and hosted on G2.com.

I appreciate how eDesk effectively consolidates multiple inboxes, allowing multiple agents to manage customer support inquiries seamlessly. The capability to tag and sort tickets based on topic is incredibly useful for prioritizing inquiries, enabling the team to address priority issues first. I find the message templates feature particularly beneficial, as it streamlines responses and enhances efficiency. The order details embedded in ticket views are also very helpful, providing essential information at a glance and facilitating quicker resolution of customer inquiries. Additionally, the support for managing customer support inquiries from multiple eCommerce marketplaces stands out, as it accommodates the diverse channels we operate on. Review collected by and hosted on G2.com.

I find the pricing of eDesk very steep, especially when compared to what it was initially. This makes it quite prohibitive for smaller businesses. Additionally, the support staff or management can be inconsistent in their responses, as multiple people might give different answers to the same ticket. This inconsistency needs improvement. Review collected by and hosted on G2.com.