[ eDesk Reviews ](https://www.g2.com/products/edesk/reviews) [ eDesk Reviews ](https://www.g2.com/products/edesk/reviews) # eDesk Pricing Overview [Editedit](https://my.g2.com/edesk/pricings) Free Trial ## eDesk Pricing Key Insights Last updated on Apr 09, 2026 * * * eDesk offers **4 pricing editions** , starting at **$39**. eDesk pricing tiers are designed to support different usage levels and team sizes. eDesk also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the eDesk pricing table below to figure out the best fit for your needs. * * * Essential — $39 / Per Month Growth — $89 / Per Month Professional — $119 / Per Month Enterprise — Contact Us Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Essential $39.00 Per Month Start building a strong foundation for customer support. - 1 online store/ marketplace - Centralized support workspace - Social messaging - Live Chat - Rule-based automations - AI powered chatbot\* Show More Growth $89.00 Per Month Become a highly efficient support team that drives customer loyalty. - 5 online stores/ marketplaces - Ticket, agent & channel performance - CSAT surveys - Third party ticket collaboration - Data migrations into eDesk - Advanced sales, product & channel reports - Chatbot branding removal Show More Professional $119.00 Per Month Streamline and optimize your entire support operation. - 10 online stores/ marketplaces - Detailed Reporting Extracts - Custom Roles & Permissions - Advanced RESTful API - Custom Fields - 2FA Access - Assisted Onboarding & Training Show More Enterprise Contact Us Custom workflows and reporting for large-scale or multi-brand organizations - Unlimited number of online stores/ marketplaces\* - JSON extracts for BI imports - Multi-Brand workflows - Dedicated account manager - Tailored onboarding Show More Simple, transparent pricing to power your customer support. Pricing information for eDesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase eDesk must be conducted with the seller. Pricing information was last updated on February 24, 2025 Show More ## Top-Rated Alternatives [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(563) ](https://www.g2.com/products/gorgias/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(6,994) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/edesk/competitors/alternatives) ## eDesk Pricing Reviews (2) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 9/8/2025 More Options - "Outstanding Customer Service and Continuous Innovation" 5/5 What do you like best about eDesk? Three years and counting—I'm a very satisfied user! This company is constantly improving its interface and AI, and the customer service is top-notch. Any technical issues are handled quickly and efficiently by their tech team. Thank you for providing a fantastic all-in-one package for my organization. Keep up the great work! Review collected by and hosted on G2.com. What do you dislike about eDesk? Sometimes the automatic translator didn't work. It's not what I actually bother as there might be several reasons for that, maybe due to a network connectivity issue on my side, and I can easily cancel and translate the message manually. But it's not a daily issue. I believe edesk technical team is working on this if it is a glitch on their side, they deserve that trust. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? In nutshell 1. A single inbox to get all the markets all over the world 2. maintaining SLA 3. AI overview and categorization of the queries 4. Easy access to online marketplaces like Decathlon and Amazon, integration to Mirakl 5. Easy access to my own customized templates and AI based templates as per the query 6. Easy translation to customer's language 7. Analysing the performance of my team, a particular market or a particular region, it's super easy now Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11652559/official_response/edit) Hi there, Thank you for being with us for three years and for sharing such kind feedback! We’re so glad to hear that you value our continuous improvements and that our customer service team has been able to support you quickly and effectively. It’s wonderful to know that eDesk is helping your organization with everything from centralizing messages to AI categorization and reporting. We also appreciate your note about the translator and your trust in our tech team as we keep refining the platform. Feedback like this is invaluable as we continue to innovate. Thanks again for your loyalty and for letting eDesk be part of your journey. Best, The eDesk Team Current UserValidated ReviewerSource: Organic MG Mathieu G. Président Small-Business (50 or fewer emp.) 4/29/2026 More Options - Business partner of the seller or seller's competitor, not included in G2 scores. "Good multi-marketplace tool and responsive support, but price increases are not well justified." 3.5/5 What do you like best about eDesk? Tool connected to many marketplaces, responsive support. However, the prices increase every year but I don't see any improvement for me (I don't use the AI features). The interface is quite well designed and the application is fast. Review collected by and hosted on G2.com. What do you dislike about eDesk? I sometimes make improvement suggestions that are nevertheless essential, but they are not taken into account by their teams. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Allows you to respond quickly to a ticket and automatically move on to another one Review collected by and hosted on G2.com. Show More Response from Mariana Maxim of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-12712236/official_response/edit) Hi Mathieu, Thank you for your feedback! We’re glad to hear that eDesk’s marketplace integrations, responsive support, and intuitive interface are helping your team manage customer support efficiently. It’s great to know the platform is delivering a fast and reliable experience. We also appreciate your suggestions for improvements. Customer feedback is incredibly important to us, and it helps shape the future of the platform as we continue to evolve. Best, The eDesk Team 5/30/2026 Current UserValidated ReviewerSource: OrganicAI Translated eDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png "Product Avatar Image") Gorgias 4.6/5(563) [ Compare Now ](https://www.g2.com/compare/gorgias-vs-edesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(6,994) [ Compare Now ](https://www.g2.com/compare/zendesk-for-customer-service-vs-edesk) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Online Marketplace Optimization Tools ](https://www.g2.com/categories/online-marketplace-optimization-tools) Show More ##### Explore More [ What platform provides analytics on video ad engagement rates? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates)[ Best sales performance management apps for startups ](https://www.g2.com/discussions/best-sales-performance-management-apps-for-startups)[ What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20) [ What log monitoring solution integrates best with incident response tools? ](https://www.g2.com/discussions/what-log-monitoring-solution-integrates-best-with-incident-response-tools)[ Which file recovery software solutions with easy setup are rated highly by practitioners? ](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners)[ Pros and Cons Details ](https://www.g2.com/products/edesk/reviews?qs=pros-and-cons) Show More [ What platform provides analytics on video ad engagement rates? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates)[ Best sales performance management apps for startups ](https://www.g2.com/discussions/best-sales-performance-management-apps-for-startups)[ What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20) [ What log monitoring solution integrates best with incident response tools? ](https://www.g2.com/discussions/what-log-monitoring-solution-integrates-best-with-incident-response-tools)[ Which file recovery software solutions with easy setup are rated highly by practitioners? ](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners)[ Pros and Cons Details ](https://www.g2.com/products/edesk/reviews?qs=pros-and-cons)