--- title: Enchant Reviews meta\_title: 'Enchant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Enchant works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enchant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enchant but has limited features. Are you part of the Enchant team? [Upgrade your plan](https://my.g2.com/enchant/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Enchant is a helpdesk and knowledge base software solution. * * * Seller [Enchant](https://www.g2.com/sellers/enchant) Discussions [Enchant Community](https://www.g2.com/products/enchant/discuss) Languages Supported English Solution Type All-in-One Overview by Vinay Sahni Show More ## Pricing Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/enchant/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Enchant Integrations (18) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Capsule CRM ](https://www.g2.com/products/capsule-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wufoo ](https://www.g2.com/products/wufoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More JC James C. Senior Modern Workplace Engineer Mid-Market (51-1000 emp.) 4/30/2026 "Powerful, Low-Cost Customer Communication Tool with Responsive Support" 4.5/5 What do you like best about Enchant? Enchant has helped revolutionise the way that The Skills Network worked with regards to communicating with customers. The low cost for such a powerful, easy to use tool was extremely useful. The ability to also use WhatsApp within Enchant also allowed the business to allow more avenues for customers to contact the business, and allowed them to condense previously chaotic mailboxes into one single location. Finally the support team have been extremely helpful and responsive when it comes to any question, with guides that are easy to follow but also answering any questions very quickly. Review collected by and hosted on G2.com. What do you dislike about Enchant? Sometimes it would be helpful to allow different levels of licence across different users. For example allow a subset of users have security enhanced, or allow only a single inbox to have the enhanced security, instead of being provided to all accounts. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It allowed multiple methods of contact to all live in one location, and the ability to assign tickets to individuals and have powerful reporting tools is very beneficial for managers to see what their staff are doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Douglas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Douglas W.") DW Douglas W. Managing Director Small-Business (50 or fewer emp.) 4/29/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses" 5/5 What do you like best about Enchant? I really enjoy how easy it is to work with separate inboxes, while still being able to make changes across all of them when needed, which helps cut down on time. It’s also great that we can assign specific emails to specific users, so customers get faster response times. Anytime we’ve had an issue or needed help, support has been very quick, and the problems get resolved. The pricing for this product is far better than other products we’ve used in the past. We are a small business with a limited budget, but this helps us work like a much larger business with great products. Although I’m not using the AI function as much as I probably should, when I do use it, it has helped improve positive customer feedback. If I am not being delicate enough with a customer, I can make it a much nicer response. Most days we have 2–4 people working our phones and emails, and when the inbox is loaded with inquiries, we can clearly see who is handling each email or call. That saves us time and money because we can just move on to the next email or phone call without worrying about double messaging. The speed of both emails and voicemails is impressive. If I’m on the phone and another call comes through, boom—there’s a new voicemail right in the inbox. Review collected by and hosted on G2.com. What do you dislike about Enchant? The only things that come to mind are the ability to have canned emails automatically fill in the subject line, and some sort of spell check would be nice as well. Other than those small features, I’m very happy with everything else. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? I can respond to voicemails and emails from 3 of our locations without needing to worry about switching emails every time. With other products, we would send a customer with the wrong sending email. Not with Enchant. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Matthew C. Director Small-Business (50 or fewer emp.) 4/28/2026 "Simple, practical ticketing system for multiple business channels" 5/5 What do you like best about Enchant? For our business, Enchant has been a strong fit because it gives us a cost-effective ticketing system without unnecessary complexity. We moved to Enchant from Wix Answers around three years ago, and it has helped us manage customer service across multiple channels, including service, projects, helpdesk, and general support. The best part is that it is easy for staff to use and easy to onboard new team members into. Features like rules, folders, labels, canned responses, and macros make it practical to manage follow-ups, route tickets, categorise requests, and keep work visible across the team. It gives us the structure we need for ticket ownership, shared inboxes, customer history, and internal notes, while still being simple enough that the team actually uses it properly. We also like that the platform keeps improving. There have been ongoing development updates over time, including better automation and AI features, which makes it feel like the product is actively evolving rather than standing still. For the price, it delivers very good value and helps us provide a more consistent customer support experience. Review collected by and hosted on G2.com. What do you dislike about Enchant? There is nothing we strongly dislike about Enchant. For us, it is more of a wishlist for future improvements around more advanced B2B workflows. We often deal with companies, sites, projects, service teams, and multiple contacts under the same customer, so stronger company/contact grouping, labelling, and organisation would be helpful. We would also like more flexibility to apply the same rules and labels across all inboxes, or selected inboxes, as our customers often interact with us through multiple channels. At the moment, this can require duplicated setup or workarounds. The ticket reply editor could also be improved with richer formatting, such as pasting Excel tables directly into replies and retaining text colours. Customers sometimes say things like “see my response in red,” and if that formatting is not visible in Enchant, we need to open the original email to understand the context. That said, none of these are show stoppers. Enchant still works well for us, is good value, and continues to improve over time. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant has helped us centralise customer communication that was previously spread across individual user inboxes, shared mailboxes, and separate business channels. This has reduced the risk of losing context, missing emails, or having multiple people working separately on the same customer issue. When we were using Wix Answers, it was mainly used for our helpdesk. Moving to Enchant allowed us to expand the same ticketing approach across other parts of the business, including projects, service, logistics, and general customer support. It gives our team a single platform to manage enquiries, with ticket ownership, internal notes, labels, folders, rules, and customer history all in one place. This makes follow-up easier, improves visibility, and supports better collaboration across the business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John H.") JH John H. President Mid-Market (51-1000 emp.) 4/23/2026 "Straightforward Setup and Excellent ROI for Consistent Customer Support" 5/5 What do you like best about Enchant? For an organization transitioning from shared mailboxes to more formalized accountability, this has been a strong fit. The email setup process was straightforward to integrate with Office 365, Shopify, and our in-house systems. Performance has been excellent, and the product delivers more ROI each day because it helps us stay focused on providing a better, more consistent customer experience. The AI features are constantly improving, and the new AI ticket bot helps to move us from missed chats that are "call me" to ones that have actionable details for the representatives to respond to later. Review collected by and hosted on G2.com. What do you dislike about Enchant? It's always evolving, but the product is more targeted at B2C vs. B2B support with regard to companies and contacts, but there are usable workarounds. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It was a constant struggle to deliver a consistent customer experience when multiple people were working out of shared mailboxes. Context was often lost, and it was nearly impossible to hold anyone accountable. With Enchant, we have reporting, assigned ticket owners, and automations to help catch things that might have otherwise fallen through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TS Trevor S. Small Business Owner Small-Business (50 or fewer emp.) 4/23/2026 "Enchant is practical, agent-friendly support software that just works." 5/5 What do you like best about Enchant? Enchant has been a standout solution for our customer support team, especially compared to larger, more complex platforms we evaluated. What immediately stands out is how easy and intuitive it is to use—it’s straightforward, refreshingly simple, and clearly designed with real support teams in mind. The usability is exceptional. Our team was able to get up and running quickly without any coding or complicated setup, and there’s been virtually no downtime. Everything just works, which is rare in this category. A few features that consistently stand out in daily use: The ability to create or email a customer on the fly without navigating away—this is huge for efficiency, especially during live calls. Email labeling, which makes it easy for the team to quickly understand context at a glance. Strong spam separation that keeps inboxes clean and focused. Seamless integrations with BigCommerce and NetSuite, giving our agents instant visibility into customer purchase history. Built-in notes, merge functionality, and canned responses that help us maintain consistency while saving time. What really sets Enchant apart, though, is how well it aligns with a customer-first support philosophy. It enables personal, human interactions in a way that more automated, enterprise-heavy tools often lose. It feels like it was built by people who truly understand what it’s like to work in support. On top of that, the support from the developer has been incredibly fast and personal, and the platform is very cost-effective relative to its value. Overall, Enchant strikes the perfect balance between simplicity and functionality. It’s practical, efficient, and genuinely makes our team better at what we do. Review collected by and hosted on G2.com. What do you dislike about Enchant? The issues we dislike are minor compared to the overall experience, but there are two areas we'd like to improve. We’d like it to be easier to match the interface more closely to our own branding, so that the customer-facing experience feels fully aligned with our visual identity. In addition, it can be challenging to find external developers with experience working with this specific platform, which makes deeper customizations or integrations a bit harder than with some of the more widely adopted tools. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It helps us solve a few core problems around support and troubleshooting: Keeping all support and troubleshooting requests in one organized place, rather than scattered across individual inboxes. Making sure every ticket has an owner and nothing falls through the cracks. Tracking the full history of a customer’s issues so any agent can quickly see what’s been tried and what’s still outstanding. Speeding up responses with templates and notes so we can resolve recurring issues more efficiently. Giving us better visibility into volume and workload so we can prioritize urgent tickets and manage the queue effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 4/28/2026 "Reliable CRM Ticketing System with Responsive Support" 5/5 What do you like best about Enchant? What I like most about Enchant is the Shopify integration, fast and responsive support, and how quick and easy it is to set up channels, inboxes, and messengers. It may appear basic at first glance, but Enchant covers every key features needed for a heavy-duty CRM ticket management system. The canned responses save time by reducing repetitive typing, while the AI integration helps improve efficiency. I also like that the knowledge base allows customers to find answers on their own. The platform loads and processes quickly, and it’s easy to customize folders to separate and organize messages. The pricing is also very affordable and competitive. Review collected by and hosted on G2.com. What do you dislike about Enchant? No complaints we've been using it for 3 years and very satisfied. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We have over 10 sales channel all operating as different "doing business as" and Enchant keeps everything in one ticketing system for our agents to quickly respond to customers. You can even reassign tickets and loop in other agents if there is an escalation. Everyone is on same page and keeps working efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Managing Director Small-Business (50 or fewer emp.) 4/23/2026 "Easy to Use, Everything Ties Together Seamlessly" 5/5 What do you like best about Enchant? I like how easy it is to use and how everything ties together. For example, when replying to tickets, you can insert links to knowledge base articles, which makes it really convenient. Review collected by and hosted on G2.com. What do you dislike about Enchant? Nothing to add—this product has all the features we need. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We needed a support ticketing system where we could add multiple “products” and still keep everything tied together in one place. Enchant does exactly that, and it works perfectly for what we were looking for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. CEO Small-Business (50 or fewer emp.) 4/24/2026 "Email Categories Make Team Support Easy" 4/5 What do you like best about Enchant? I like that several categories help us divide our support emails into different folders since we are moe than 1 answering the emails Review collected by and hosted on G2.com. What do you dislike about Enchant? It feels basic and a bit of a 90:s design and could also use even more options for each and every email. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We use it as our support email platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") AO Verified User in Online Media Small-Business (50 or fewer emp.) 8/13/2024 "Back to Enchant after a disappointing experiance with Frehsdesk/Freshcaller/Freshchat." 5/5 What do you like best about Enchant? Enchant does a good job of keeping all the customer information in one place, calls, texts (sms), emails, chats, etc. With freshworks it is all over the place, spread accross several different apps (on seperate domains); the information was very difficult to audit when we wanted to see an entire overview of a single customer's experiance. I am also a huge fan of Enchant's customer support. Vinay is a machine, I don't know how he does it but he is answering my tickets 24/7. Even my own support team is no where near than responsive to customer enquiries. Enchant's chat widget is far more lightweight than Freshchat. I beleive the total payload for the freshchat widget was about 800KB, which if you are trying to optimize page load times is completely unacceptable. I asked them to improve it but in the end they never did, and I had to write a hacky defered loader so that the chat would not load until after the first user interaction with the page. Review collected by and hosted on G2.com. What do you dislike about Enchant? Enchant it seems is still in it's early days with call handling and sms. They have no IVR support, and there are some issues I have with the interface on how to easily initiate a new call or sms to a customer. I have been assured that some of these issues will be resolved in coming builds. But this is only a small sacrifice over what we have gained by leaving freshworks. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant is helping us keep all our customer communications in one place. This is critical for our business model, to be able to review a customer's experiance across multiple channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KB Kenny B. Small-Business (50 or fewer emp.) 2/7/2024 "Really Feature Packed Nimble Email Ticketing System" 5/5 What do you like best about Enchant? We had been using a competitor's software for years when they raised the price by 4x (four times). The software company had been bought out by a group of investors. We found Vinay from Enchant and after a couple support emails we knoew this was the package and the support we needed. He assisted in importing our old tickets and got us up and running in no time. The cost is a great bonus. Our experience has been 100% positive. We found the interface easy to use, and packed with features that most businesses would need. We were able to integrate the Enchant system into our workflow with ease. We would highly recommend the Enchant software solution for your small business. Review collected by and hosted on G2.com. What do you dislike about Enchant? We did not find any flaws or issues with the system. Vinay has been great with having a 'wish list' area where customers can add ideas that could become future features. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We use our email client as a help ticket and order flow system, so this solves all of our customer facing needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Enchant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enchant ](https://www.g2.com/products/enchant/discussions/new) GU Guest User What is Enchant used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enchant-used-for) [ View all Discussions ](https://www.g2.com/products/enchant/discuss) ## Pricing Options Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ##### ##### Enchant Features Platform User, Role, and Access Management Third-Party Integrations Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Templates Tagging System [ View More Features ](https://www.g2.com/products/enchant/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[What is the best remote desktop software for enterprise IT support?](https://www.g2.com/discussions/what-is-the-best-remote-desktop-software-for-enterprise-it-support)[Recommendations for CDP apps for SaaS businesses](https://www.g2.com/discussions/what-are-the-best-cdp-apps-for-saas-businesses) [Top AI tools for personalized marketing content](https://www.g2.com/discussions/top-ai-tools-for-personalized-marketing-content)[Top-rated apps for influencer marketing](https://www.g2.com/discussions/top-rated-apps-for-influencer-marketing)[What are the best wide column database use cases for IoT platforms that need to handle real-time analytics reliably at scale?](https://www.g2.com/discussions/what-are-the-best-wide-column-database-use-cases-for-iot-platforms-that-need-to-handle-real-time-analytics-reliably-at-scale) [Show MoreShow Less](javascript:void(0);)