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Best Customer Self-Service Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Self-Service category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Self-Service to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Self-Service category.

In addition to qualifying for inclusion in the Customer Self-Service Software category, to qualify for inclusion in the Small Business Customer Self-Service Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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97 Listings in Small Business Customer Self-Service Available

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    G2 Score
Zoho Desk
(7,060)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    617
    Features
    465
    Ticket Management
    335
    Integrations
    327
    Intuitive
    306
    Cons
    Learning Curve
    267
    Steep Learning Curve
    188
    Limited Customization
    173
    Missing Features
    163
    Limited Features
    142
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.2
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
617
Features
465
Ticket Management
335
Integrations
327
Intuitive
306
Cons
Learning Curve
267
Steep Learning Curve
188
Limited Customization
173
Missing Features
163
Limited Features
142
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.2
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,151 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
HubSpot Service Hub
(2,866)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Customer Self-Service software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Features
    232
    Helpful
    165
    Case Management
    149
    Efficiency
    147
    Cons
    Missing Features
    125
    Limited Features
    95
    Limited Customization
    86
    Lack of Features
    80
    Ticket Management
    78
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Features
232
Helpful
165
Case Management
149
Efficiency
147
Cons
Missing Features
125
Limited Features
95
Limited Customization
86
Lack of Features
80
Ticket Management
78
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,274 Twitter followers
LinkedIn® Page
www.linkedin.com
11,595 employees on LinkedIn®

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Fin by Intercom
(3,662)4.5 out of 5
Optimized for quick response
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
    • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
    • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    405
    Helpful
    375
    Features
    309
    Customer Support
    242
    Efficiency
    226
    Cons
    Missing Features
    138
    Limited Features
    113
    Learning Curve
    93
    Expensive
    86
    AI Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.6
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,831 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
  • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
  • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
405
Helpful
375
Features
309
Customer Support
242
Efficiency
226
Cons
Missing Features
138
Limited Features
113
Learning Curve
93
Expensive
86
AI Limitations
83
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.6
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,831 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
UserGuiding
(736)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Customer Self-Service software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserGuiding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    245
    Customer Support
    142
    Intuitive
    107
    Easy Setup
    102
    Features
    97
    Cons
    Limited Customization
    51
    Learning Curve
    34
    Expensive
    24
    Limited Functionality
    20
    Missing Features
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserGuiding
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 36% Mid-Market
UserGuiding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
245
Customer Support
142
Intuitive
107
Easy Setup
102
Features
97
Cons
Limited Customization
51
Learning Curve
34
Expensive
24
Limited Functionality
20
Missing Features
20
View All Pros and Cons
UserGuiding features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.6
Personalization
Average: 8.5
Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,836 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Salesforce Service Cloud
(7,163)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,677
    Features
    1,466
    Case Management
    1,432
    Efficiency
    1,278
    Helpful
    816
    Cons
    Complexity
    886
    Learning Curve
    758
    Steep Learning Curve
    597
    Missing Features
    576
    Expensive
    575
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,204 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,677
Features
1,466
Case Management
1,432
Efficiency
1,278
Helpful
816
Cons
Complexity
886
Learning Curve
758
Steep Learning Curve
597
Missing Features
576
Expensive
575
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,204 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Tidio
(1,848)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Customer Self-Service software
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
    • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
    • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    253
    Helpful
    194
    Chatbots
    170
    Easy Setup
    161
    Chat Features
    148
    Cons
    Expensive
    89
    Missing Features
    64
    Cost
    61
    Limited Features
    61
    Limited Customization
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
  • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
  • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
253
Helpful
194
Chatbots
170
Easy Setup
161
Chat Features
148
Cons
Expensive
89
Missing Features
64
Cost
61
Limited Features
61
Limited Customization
53
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,316 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Zendesk for Customer Service
(6,647)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
    • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
    • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    492
    Features
    368
    Customer Support
    273
    Helpful
    260
    Ticket Management
    239
    Cons
    Missing Features
    205
    Limited Features
    173
    Learning Curve
    155
    Limited Customization
    143
    Ticketing Issues
    127
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.6
    8.2
    Integrations
    Average: 8.5
    8.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,208 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
  • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
  • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
492
Features
368
Customer Support
273
Helpful
260
Ticket Management
239
Cons
Missing Features
205
Limited Features
173
Learning Curve
155
Limited Customization
143
Ticketing Issues
127
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.6
8.2
Integrations
Average: 8.5
8.0
Personalization
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,208 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Helpjuice
(362)4.7 out of 5
4th Easiest To Use in Customer Self-Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Helpful
    95
    Customer Support
    94
    Features
    79
    Customization
    77
    Cons
    Editing Difficulties
    34
    Formatting Issues
    33
    Limited Customization
    33
    Editing Limitations
    21
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    8.0
    Integrations
    Average: 8.5
    8.8
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 40% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Helpful
95
Customer Support
94
Features
79
Customization
77
Cons
Editing Difficulties
34
Formatting Issues
33
Limited Customization
33
Editing Limitations
21
Learning Curve
20
View All Pros and Cons
Helpjuice features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
8.0
Integrations
Average: 8.5
8.8
Personalization
Average: 8.5
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
782 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Freshdesk
(3,599)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    305
    Features
    200
    Automation
    144
    Helpful
    142
    Efficiency
    141
    Cons
    Missing Features
    111
    Limited Features
    80
    Ticketing Issues
    80
    Ticket Management
    76
    Limitations
    72
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,074 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
305
Features
200
Automation
144
Helpful
142
Efficiency
141
Cons
Missing Features
111
Limited Features
80
Ticketing Issues
80
Ticket Management
76
Limitations
72
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,074 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Sobot Omnichannel Suite
(404)4.8 out of 5
2nd Easiest To Use in Customer Self-Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
    • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
    • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    189
    Features
    151
    Ease of Use
    137
    Efficiency
    119
    Automation
    105
    Cons
    Limited Customization
    43
    Missing Features
    38
    Learning Curve
    31
    Limited Features
    28
    Steep Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Automation
    Average: 8.6
    9.8
    Integrations
    Average: 8.5
    9.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
  • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
  • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
189
Features
151
Ease of Use
137
Efficiency
119
Automation
105
Cons
Limited Customization
43
Missing Features
38
Learning Curve
31
Limited Features
28
Steep Learning Curve
20
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.7
Automation
Average: 8.6
9.8
Integrations
Average: 8.5
9.6
Personalization
Average: 8.5
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Re:amaze
(139)4.6 out of 5
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Customer Support
    1
    Features
    1
    Flexibility
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Automation
    Average: 8.6
    8.9
    Integrations
    Average: 8.5
    7.8
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    275,651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,667 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Customer Support
1
Features
1
Flexibility
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
View All Pros and Cons
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.6
8.9
Integrations
Average: 8.5
7.8
Personalization
Average: 8.5
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
275,651 Twitter followers
LinkedIn® Page
www.linkedin.com
8,667 employees on LinkedIn®
Ownership
NYSE:GDDY
Gorgias
(537)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a help desk solution that integrates with platforms like Shopify to manage customer service needs and maintain organized communication.
    • Reviewers like the user-friendly interface, the ability to handle customer interactions efficiently, and the automation features that save time during daily tasks.
    • Reviewers experienced issues with the integration with Aircall, problems with the reporting feature, and found the system can be slow to load when managing a high volume of tickets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Integrations
    19
    Customer Support
    13
    Features
    13
    Helpful
    13
    Cons
    Missing Features
    7
    Expensive
    6
    Ticketing Issues
    6
    Lack of Features
    5
    Limited Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a help desk solution that integrates with platforms like Shopify to manage customer service needs and maintain organized communication.
  • Reviewers like the user-friendly interface, the ability to handle customer interactions efficiently, and the automation features that save time during daily tasks.
  • Reviewers experienced issues with the integration with Aircall, problems with the reporting feature, and found the system can be slow to load when managing a high volume of tickets.
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Integrations
19
Customer Support
13
Features
13
Helpful
13
Cons
Missing Features
7
Expensive
6
Ticketing Issues
6
Lack of Features
5
Limited Features
5
View All Pros and Cons
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,740 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
Yext
(935)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Self-Service software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 40% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform designed to manage and sync business information across multiple online directories, search engines, and mapping services, including Google, Facebook, Yelp, and Apple Maps.
    • Reviewers appreciate Yext's ability to maintain consistency across all listings, its easy setup process, the convenience of doing bulk updates, and the efficiency of having all business information in one place.
    • Users reported that Yext is costly, the reporting feature is difficult to navigate, the interface can be confusing, and the integration of information from different platforms can take a long time.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    279
    Centralized Management
    159
    Helpful
    159
    Customer Support
    158
    Features
    134
    Cons
    Complex Usability
    71
    Difficult Learning
    68
    Learning Curve
    68
    Poor Customer Support
    64
    Difficult Navigation
    59
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.0
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,915 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,366 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 40% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform designed to manage and sync business information across multiple online directories, search engines, and mapping services, including Google, Facebook, Yelp, and Apple Maps.
  • Reviewers appreciate Yext's ability to maintain consistency across all listings, its easy setup process, the convenience of doing bulk updates, and the efficiency of having all business information in one place.
  • Users reported that Yext is costly, the reporting feature is difficult to navigate, the interface can be confusing, and the integration of information from different platforms can take a long time.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
279
Centralized Management
159
Helpful
159
Customer Support
158
Features
134
Cons
Complex Usability
71
Difficult Learning
68
Learning Curve
68
Poor Customer Support
64
Difficult Navigation
59
View All Pros and Cons
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.0
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,915 Twitter followers
LinkedIn® Page
www.linkedin.com
2,366 employees on LinkedIn®
SAP Service Cloud
(238)4.4 out of 5
View top Consulting Services for SAP Service Cloud
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    94
    Ease of Use
    91
    Efficiency
    55
    Customer Support
    47
    Integrations
    44
    Cons
    Learning Curve
    55
    Expensive
    53
    Complexity
    44
    Steep Learning Curve
    41
    Limited Customization
    35
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.4
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,946 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 37% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
94
Ease of Use
91
Efficiency
55
Customer Support
47
Integrations
44
Cons
Learning Curve
55
Expensive
53
Complexity
44
Steep Learning Curve
41
Limited Customization
35
View All Pros and Cons
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.4
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,946 Twitter followers
LinkedIn® Page
www.linkedin.com
135,108 employees on LinkedIn®
Sprinklr Service
(689)4.3 out of 5
Optimized for quick response
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Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer service platform that centralizes customer interactions from various channels into one unified workspace, offering features such as AI-powered automation, detailed analytics, and integration with other tools.
    • Reviewers like the ease and efficiency Sprinklr Service brings to their workflow, its intuitive social scheduling tools, and its ability to help teams stay organized and execute campaigns with confidence.
    • Reviewers noted that Sprinklr Service can sometimes feel overwhelming due to its extensive features, and there are occasional limitations that require users to leave the platform to complete a task.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    207
    Features
    150
    Helpful
    106
    Efficiency
    98
    Simple
    67
    Cons
    Missing Features
    68
    Slow Loading
    52
    Software Bugs
    51
    Limited Features
    46
    Learning Curve
    45
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Automation
    Average: 8.6
    7.7
    Integrations
    Average: 8.5
    7.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer service platform that centralizes customer interactions from various channels into one unified workspace, offering features such as AI-powered automation, detailed analytics, and integration with other tools.
  • Reviewers like the ease and efficiency Sprinklr Service brings to their workflow, its intuitive social scheduling tools, and its ability to help teams stay organized and execute campaigns with confidence.
  • Reviewers noted that Sprinklr Service can sometimes feel overwhelming due to its extensive features, and there are occasional limitations that require users to leave the platform to complete a task.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
207
Features
150
Helpful
106
Efficiency
98
Simple
67
Cons
Missing Features
68
Slow Loading
52
Software Bugs
51
Limited Features
46
Learning Curve
45
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Automation
Average: 8.6
7.7
Integrations
Average: 8.5
7.6
Personalization
Average: 8.5
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,335 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
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