Re:amaze Pricing Overview

Free Trial

Basic

$29 per agent / month

Re:amaze Basic includes everything you need to grow your customer service team and culture.

Re:amaze Pro

$49 per agent / month

Re:amaze Pro includes more features to help you expand your customer service capacity and includes all features in Basic.

Plus

$69 per agent / month

Re:amaze Plus is perfect for larger teams and includes more collaboration and branding features to help take your customer service to the next level.

Starter

$59 flat rate

Re:amaze Starter is designed for businesses that are just starting out and need the flexibility of having unlimited agents but don't yet receive enough customer service volume.

Enterprise

Starting at $899

Designed for enterprise businesses with custom needs. These plans are based on Basic, Pro, and Plus features but you can customize based on your own needs.

Re:amaze offers scalable and affordable per agent pricing on a monthly basis. Add as many agents as you need or as few as you need. A 14-day free trial is included with every account, no credit card required, no obligation.

Pricing information for Re:amaze is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Re:amaze must be conducted with the seller.

Please visit https://www.reamaze.com/pricing/?ref=e_starter for more details.

Pricing information was last updated on October 09, 2024

Re:amaze Pricing FAQs

Generated using AI

According to G2 reviews of Re:amaze, the pricing is best suited for small businesses, particularly e-commerce operators running on platforms like Shopify or BigCommerce. The overwhelming majority of G2 reviewers come from small businesses in retail, consumer goods, apparel, and food production, who value the multi-brand support and per-agent pricing model. The Basic and Pro tiers serve lean support teams needing multichannel consolidation, while the Plus tier appeals to growing teams requiring staff management and SSO. The Starter flat-rate plan is ideal for early-stage businesses with fluctuating volumes. Mid-market teams in sporting goods, software, and electronics also appear frequently among G2 reviewers praising Re:amaze's scalability.

Re:amaze does not offer a permanent free tier, but G2's pricing data for Re:amaze confirms a free trial is available for evaluation. The entry-level Basic plan at $29 per agent per month includes live chat, chatbots, workflow automation, and unlimited email inboxes. Re:amaze's higher tiers unlock progressively advanced capabilities: the Pro tier at $49 adds multi-brand management and advanced reporting, the Plus tier at $69 introduces staff performance reporting, SAML/SSO, and screen sharing, and the Starter flat-rate plan at $59 suits teams needing unlimited agents with capped conversation volume. Enterprise plans starting at $899 offer fully customized, white-glove arrangements.

G2 reviewers of Re:amaze overwhelmingly describe it as excellent value, with the overall rating sitting at 4.5 out of 5. Multiple G2 users explicitly compare Re:amaze favorably to pricier alternatives like Intercom, Drift, and Zendesk, noting that Re:amaze delivers comparable or superior functionality at a fraction of the cost. Reviewers in retail, e-commerce, and software industries frequently highlight the per-agent pricing model as transparent and predictable. A mid-market consumer electronics reviewer noted an impressive feature set for a surprisingly low price. A small number of reviewers flag the live chat pricing as high for very small businesses, but this sentiment is far outweighed by positive value assessments across G2 reviews.

Top-Rated Alternatives

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Re:amaze Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Gorgias Starter	$10.00	Includes 50 tickets/mo, +$0.40 for each extra ticket Unlimited users Facebook & Instagram integrations Live chat & chat campaigns Macros and rules Add up to 150 integrations Satisfaction survey Voice & SMS (1 number) Self onboarding Shopify integration BigCommerce integration Show More
Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Re:amaze alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Re:amaze Pricing Reviews

(2)

Christoph D.

Small-Business (50 or fewer emp.)

2/9/2023

"Absolutely amazing tool, very intuitive and integrates well"

4.5/5

What do you like best about Re:amaze?

The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

It would be cool to have a screen share option through the video call feature so we can give direct support Review collected by and hosted on G2.com.