# Top Free Customer Self-Service Software Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **184** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,779)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 23% Mid-Market ![lukemango .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "lukemango .") L I think it's a intuitive system and easy to learn, especially for small businesses that don't need a lot of features[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13090140) ![Sibusiso M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sibusiso M.") SM it makes my work easier, fast, more accurate[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13094946) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,997)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers appreciate Zendesk's ability to track all client requests in one place, saving time on repetitive tasks, and its AI feature that suggests summaries and ticket routing to the correct team more efficiently. Reviewers noted that the initial setup can be complicated for new users, some customizations are difficult to configure for smaller teams, and the platform might feel expensive for smaller setups. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,752)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) ![Rohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit P.") RP I appreciate Freshdesk for managing our client support tickets effectively, organizing them with updated status to track and resolve easily with...[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12721481) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,887)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers appreciate Fin's ability to learn from past interactions, provide accurate responses, and integrate seamlessly with external tools, which significantly reduces the workload of support teams. Users experienced issues with Fin's language support, occasional incorrect responses, and difficulty in setting up certain features, as well as dissatisfaction with the pricing and additional fees for certain features. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,357)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,917)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) [By QualityUnit](https://www.g2.com/sellers/qualityunit) [ (1,538)4.5 out of 5 ](https://www.g2.com/products/liveagent/reviews#reviews "Read LiveAgent Reviews") Product Description LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte **Users:** CEO, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 29% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, affordability, and the ability to efficiently serve customers across all channels from a single, uninterrupted center. Reviewers mentioned issues such as being signed out when idle, inability to edit the formatting of an inserted table, and slow page loading times during periods of high traffic. Year Founded 2004 HQ Location Bratislava Company Website https://www.qualityunit.com/ Twitter @qualityunit LinkedIn® Page https://www.linkedin.com/company/3516632/ ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,908)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to link a knowledge base, the intuitive updating process, the accurate responses, and the seamless integration with various platforms as positive aspects of Tidio. Reviewers experienced issues with limited integrations for specific needs, difficulties in transferring admin accounts, and challenges with the pricing structure when using more advanced automations or Lyro AI. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [UserGuiding](https://www.g2.com/products/userguiding/reviews) [By UserGuiding](https://www.g2.com/sellers/userguiding) [ (771)4.7 out of 5 ](https://www.g2.com/products/userguiding/reviews#reviews "Read UserGuiding Reviews") Product Description UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado **Users:** Product Manager, Product Designer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 55% Small-Business, 36% Mid-Market ![Andrea E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea E.") AE I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members...[Read review](https://www.g2.com/products/userguiding/reviews/userguiding-review-11992022) ![Maiara R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maiara R.") MR I really like the ease that UserGuiding offers in creating guides and quickly incorporating them into the product, adapting quickly to the user's...[Read review](https://www.g2.com/products/userguiding/reviews/userguiding-review-12037257) Year Founded 2017 HQ Location Istanbul, TR Company Website https://userguiding.com Twitter @UserGuiding LinkedIn® Page https://www.linkedin.com/company/18411333/ ### [TeamSupport](https://www.g2.com/products/teamsupport/reviews) [By TeamSupport](https://www.g2.com/sellers/teamsupport) [ (891)4.4 out of 5 ](https://www.g2.com/products/teamsupport/reviews#reviews "Read TeamSupport Reviews") Product Description TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success **Users:** Software Engineer, Software Developer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Mid-Market, 39% Small-Business ![Daniel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel B.") DB -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a...[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-4364122) ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner.[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-6961680) Year Founded 2008 HQ Location Dallas, TX Company Website https://www.teamsupport.com/ Twitter @TeamSupport LinkedIn® Page https://www.linkedin.com/company/teamsupport-com/ Phone +1 (800) 596-2820 ### [Freshservice](https://www.g2.com/products/freshservice/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (1,339)4.6 out of 5 ](https://www.g2.com/products/freshservice/reviews#reviews "Read Freshservice Reviews") Product Description Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterp **Users:** IT Manager, IT Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 61% Mid-Market, 21% Enterprise ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM It’s very user-friendly and lightweight, which makes it easy for a small IT team to administer. Creating automations and notifications is...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12700991) ![Carter B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carter B.") CB What stood out to me with Freshservice is how it pulls multiple moving parts into one place. Before this, we were juggling different tools for...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Gorgias](https://www.g2.com/products/gorgias/reviews) [By Gorgias](https://www.g2.com/sellers/gorgias) [ (563)4.6 out of 5 ](https://www.g2.com/products/gorgias/reviews#reviews "Read Gorgias Reviews") Product Description Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran **Users:** Customer Service Representative, Customer Service Manager · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 80% Small-Business, 18% Mid-Market User SentimentHow are these determined? Users like the ease of setup, reliable performance, and the ability to automate common responses, tag conversations, and access customer/order data instantly, which saves a lot of time and reduces manual work. Reviewers experienced issues with the AI feature not answering customers' questions effectively, the billing structure being a trap for expanding features, and the user interface being limited to only dark and light options. Year Founded 2015 HQ Location San Francisco, California Company Website https://www.gorgias.com/ Twitter @gorgiasio LinkedIn® Page https://www.linkedin.com/company/6402068/ ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,255)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Kai Lun C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai Lun C.") KC Hassle free on my end. Easy for customer to book meetings with us[Read review](https://www.g2.com/products/drift/reviews/drift-review-9167590) ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Whatfix](https://www.g2.com/products/whatfix/reviews) [By Whatfix](https://www.g2.com/sellers/whatfix) [ (549)4.5 out of 5 ](https://www.g2.com/products/whatfix/reviews#reviews "Read Whatfix Reviews") Product Description Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption a **Users:** Product Manager, Project Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Enterprise, 36% Mid-Market ![Reeta M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reeta M.") RM Helpful for sales user training and sales for end customers[Read review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11684095) ![Amit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit S.") AS The platform makes it easy to create in app guidance, reduced training cost and cut down support.[Read review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11684372) Year Founded 2013 HQ Location San Jose, CA Company Website https://whatfix.com/ Twitter @whatfix LinkedIn® Page https://www.linkedin.com/company/2058906/ ### [Front](https://www.g2.com/products/front/reviews) [By Front App](https://www.g2.com/sellers/front-app) [ (2,499)4.7 out of 5 ](https://www.g2.com/products/front/reviews#reviews "Read Front Reviews") Product Description Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, in **Users:** Customer Success Manager, Account Manager · **Industries:** Logistics and Supply Chain, Computer Software · **Market Segment:** 48% Small-Business, 42% Mid-Market AG I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature...[Read review](https://www.g2.com/products/front/reviews/front-review-12043650) JC What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a...[Read review](https://www.g2.com/products/front/reviews/front-review-12125941) Year Founded 2014 HQ Location San Francisco, CA Company Website https://frontapp.com Twitter @FrontHQ LinkedIn® Page https://www.linkedin.com/company/fronthq/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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