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Top Free Customer Self-Service Software

Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Self-Service Software to ensure you get the right product.

View Free Customer Self-Service Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
177 Customer Self-Service Products Available
View all Customer Self-Service Software
View all Customer Self-Service Software
Zoho Desk
(7,308)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.7
    8.2
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Retail
    AR
    User Interface and Setup. Quite easy to handle. Read review
    Verified User in Information Services
    AI
    It is a very comprehensive tool for the price offered. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.2
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Verified User in Retail
AR
User Interface and Setup. Quite easy to handle. Read review
Verified User in Information Services
AI
It is a very comprehensive tool for the price offered. Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,766 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Zendesk for Customer Service
(6,694)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support platform that consolidates all customer communications, automates repetitive tasks, and provides valuable insights to make customer support more efficient.
    • Users like Zendesk's ability to centralize all customer interactions, its automation features, and its reporting functions that offer valuable insights into overall performance.
    • Users experienced issues with Zendesk's complexity and cost, finding it overwhelming to set up and manage, especially for smaller teams, and expensive as they scale due to advanced features requiring higher-tier plans or add-ons.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.7
    8.2
    Integrations
    Average: 8.5
    8.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,005 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support platform that consolidates all customer communications, automates repetitive tasks, and provides valuable insights to make customer support more efficient.
  • Users like Zendesk's ability to centralize all customer interactions, its automation features, and its reporting functions that offer valuable insights into overall performance.
  • Users experienced issues with Zendesk's complexity and cost, finding it overwhelming to set up and manage, especially for smaller teams, and expensive as they scale due to advanced features requiring higher-tier plans or add-ons.
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
8.2
Integrations
Average: 8.5
8.0
Personalization
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,005 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
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Freshdesk
(3,679)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.7
    8.4
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • stefanus u.
    SU
    Centralize tickets Increase productivity Read review
    Katie H.
    KH
    All the features are intentional, helpful for my team, and easy to navigate. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.4
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
stefanus u.
SU
Centralize tickets Increase productivity Read review
Katie H.
KH
All the features are intentional, helpful for my team, and easy to navigate. Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
HubSpot Service Hub
(2,887)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Customer Self-Service software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.7
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GJ
    What I like the most is that it has so many amazing features such as ticketing system. knowledge base, live chat, team email, automation, etc. in... Read review
    Amisha C.
    AC
    I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.7
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
GJ
What I like the most is that it has so many amazing features such as ticketing system. knowledge base, live chat, team email, automation, etc. in... Read review
Amisha C.
AC
I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,165 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Salesforce Service Cloud
(7,192)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Customer Self-Service software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.7
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Medical Practice
    UM
    Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
    Verified User in Hospital & Health Care
    UH
    I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,474 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Verified User in Medical Practice
UM
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
Verified User in Hospital & Health Care
UH
I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,474 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Fin by Intercom
(3,762)4.5 out of 5
Optimized for quick response
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
    • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
    • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Automation
    Average: 8.7
    8.6
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,871 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
  • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
  • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.6
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,871 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that provides ticketing, live chat, and email options for managing customer inquiries and issues.
    • Reviewers like the ease of use, efficient ticketing system, multiple support channels, and the ability to categorize tickets by department or project, which helps in quick identification and routing of tasks.
    • Reviewers mentioned issues with the basic control panel interface, slow page loading times during high traffic, difficulty in mobile platform integration, and the need for extensive training to effectively use the platform.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.7
    8.7
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    484 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that provides ticketing, live chat, and email options for managing customer inquiries and issues.
  • Reviewers like the ease of use, efficient ticketing system, multiple support channels, and the ability to categorize tickets by department or project, which helps in quick identification and routing of tasks.
  • Reviewers mentioned issues with the basic control panel interface, slow page loading times during high traffic, difficulty in mobile platform integration, and the need for extensive training to effectively use the platform.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.7
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
484 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Tidio
(1,876)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines live chat, AI chatbots, and automated responses to streamline customer support and engagement.
    • Reviewers like the ease of setup, the intuitive interface, the ability to integrate with multiple channels, and the efficiency of the AI chatbots in handling routine queries and providing 24/7 support.
    • Reviewers noted that the pricing model can be restrictive, especially for growing businesses, with advanced features and AI conversations requiring higher-tier plans, and some users found the customization options and analytics to be limited.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Automation
    Average: 8.7
    8.8
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines live chat, AI chatbots, and automated responses to streamline customer support and engagement.
  • Reviewers like the ease of setup, the intuitive interface, the ability to integrate with multiple channels, and the efficiency of the AI chatbots in handling routine queries and providing 24/7 support.
  • Reviewers noted that the pricing model can be restrictive, especially for growing businesses, with advanced features and AI conversations requiring higher-tier plans, and some users found the customization options and analytics to be limited.
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Automation
Average: 8.7
8.8
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,320 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
UserGuiding
(756)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Customer Self-Service software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.7
    8.3
    Integrations
    Average: 8.5
    8.6
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MK
    The knowledge base is great and a free product Read review
    Verified User in Computer Software
    UC
    best onboarding tool for the price, really good price and ease of setup Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserGuiding
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,815 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
UserGuiding features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.3
Integrations
Average: 8.5
8.6
Personalization
Average: 8.5
MK
The knowledge base is great and a free product Read review
Verified User in Computer Software
UC
best onboarding tool for the price, really good price and ease of setup Read review
Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,815 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
TeamSupport
(885)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

    Users
    • Software Developer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Automation
    Average: 8.7
    8.3
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel B.
    DB
    -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
    Verified User in Import and Export
    UI
    The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    13,557 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

Users
  • Software Developer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.3
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Daniel B.
DB
-TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
Verified User in Import and Export
UI
The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
13,557 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Freshservice
(1,310)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.7
    8.1
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Peter L.
    PL
    ease of implementation and quick adaptation. Read review
    Shyamal C.
    SC
    I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.1
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Peter L.
PL
ease of implementation and quick adaptation. Read review
Shyamal C.
SC
I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Gorgias
(541)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service tool that integrates with other platforms to streamline ticket handling and customer support.
    • Reviewers like the ease of use, the ability to integrate with platforms like Shopify, and the automation capabilities that allow for efficient handling of customer interactions and reduction of human handled tickets by about 60%.
    • Reviewers noted issues with the integration with Aircall, the lack of intuitive options for training the AI agent, the absence of a live chat option for direct support, and the occasional instability due to constant changes and innovations.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.7
    8.8
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,745 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service tool that integrates with other platforms to streamline ticket handling and customer support.
  • Reviewers like the ease of use, the ability to integrate with platforms like Shopify, and the automation capabilities that allow for efficient handling of customer interactions and reduction of human handled tickets by about 60%.
  • Reviewers noted issues with the integration with Aircall, the lack of intuitive options for training the AI agent, the absence of a live chat option for direct support, and the occasional instability due to constant changes and innovations.
Gorgias features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.8
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,745 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
Drift
(1,256)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.7
    8.6
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Leonardo R.
    LR
    That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
    PD
    The ability of others to schedule a meeting with me and the ability to send video emails Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,508 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.6
Integrations
Average: 8.5
8.5
Personalization
Average: 8.5
Leonardo R.
LR
That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
PD
The ability of others to schedule a meeting with me and the ability to send video emails Read review
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,508 Twitter followers
LinkedIn® Page
www.linkedin.com
1,163 employees on LinkedIn®
Whatfix
(514)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

    Users
    • Product Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Enterprise
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whatfix features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.7
    8.0
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Amit S.
    AS
    The platform makes it easy to create in app guidance, reduced training cost and cut down support. Read review
    Verified User in Consumer Goods
    CC
    Isnt tightly coupled with application interface Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whatfix
    Company Website
    Year Founded
    2013
    HQ Location
    San Jose, CA
    Twitter
    @whatfix
    3,100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

Users
  • Product Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Enterprise
  • 37% Mid-Market
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
8.0
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Amit S.
AS
The platform makes it easy to create in app guidance, reduced training cost and cut down support. Read review
Verified User in Consumer Goods
CC
Isnt tightly coupled with application interface Read review
Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,100 Twitter followers
LinkedIn® Page
www.linkedin.com
1,145 employees on LinkedIn®
Front
(2,412)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.7
    8.1
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Easy to use and good help files, easy to navigate Read review
    Shawn R.
    SR
    What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.1
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,444 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®