Best Enterprise Customer Self-Service Software
JL
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
(7,232)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
(6,799)4.3 out of 5
Entry Level Price:$19.00
10th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
8.2
Integrations
Average: 8.6
8.0
Personalization
Average: 8.5
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
OverviewPros and Cons
ProsEase of Use, Helpful, Customer Support, Features, Training
ConsLearning Curve, Complexity, Steep Learning Curve, Limited Customization, Time-Consuming
WalkMe features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
7.6
Integrations
Average: 8.6
8.1
Personalization
Average: 8.5
(255)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Case Management, Automation
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Improvements Needed
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.0
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
7.7
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Positive Experience, Features
ConsLearning Curve, Complexity, Steep Learning Curve, Limitations, Time-Consuming
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
(3,721)4.4 out of 5
Entry Level Price:$19.00
6th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
OverviewPros and Cons
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.5
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
(2,898)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Customer Self-Service software
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.7
8.3
Integrations
Average: 8.6
8.3
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Helpful, Features, Visitor Tracking, Lead Generation
ConsChat Management, Learning Curve, Notification Issues, Routing Issues, Chat Issues
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.6
Integrations
Average: 8.6
8.5
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.2
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Positive Experience, Insights, Issue Detection, Automation
ConsDifficult Learning, Learning Curve, Complexity, Expensive, Steep Learning Curve
Nexthink features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
8.8
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Helpful, Customer Support, Features, Customization
ConsEditing Difficulties, Limited Customization, Formatting Issues, Editing Limitations, Learning Curve
Helpjuice features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
8.8
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Helpful, Features, Efficiency, Customer Support
ConsMissing Features, Complexity, Limited Features, Learning Curve, Limited Customization
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.2
Automation
Average: 8.7
9.2
Integrations
Average: 8.6
9.0
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.1
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Integrations, Case Management
ConsLearning Curve, Complexity, Expensive, Steep Learning Curve, Limited Customization
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.4
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
OverviewPros and Cons
ProsEase of Use, Features, Automation, Ticketing System, Ticket Management
ConsMissing Features, Limited Features, Learning Curve, Limited Customization, Ticketing Issues
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.1
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
Similar Categories
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy