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The Top 20 Easiest To Use Customer Self-Service Software

See the top Customer Self-Service Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Sobot Omnichannel Suite

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

40%

Mid Market

36%

Enterprise

24%

Kapture CX

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

27%

Mid Market

58%

Enterprise

15%

Helpjuice

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

40%

Mid Market

49%

Enterprise

12%

UserGuiding

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

57%

Mid Market

37%

Enterprise

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

Tidio

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Yext

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

33%

Enterprise

40%

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#10

Document360

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

40%

Mid Market

48%

Enterprise

12%

#11

Zendesk for Customer Service

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#12

Breakout

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#13

Kustomer

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

#14

LiveAgent

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

#15

HubSpot Service Hub

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#16

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

#17

eDesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

81%

Mid Market

19%

#18

Fin by Intercom

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#19

Ozonetel

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

10%

#20

Enchant

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

87%

Mid Market

11%

Enterprise