# The Top 20 Easiest To Use Customer Self-Service Software See the top Customer Self-Service Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Self-Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg 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"mail")](mailto:?subject=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Self-Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Customer Self-Service Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Self-Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Self-Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Customer+Self-Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Self-Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Gladly](#) #1 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.4 [Expand/Collapse Gladly](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse Helpjuice](#) #2 [![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice")](/products/helpjuice/reviews) [Helpjuice](/products/helpjuice/reviews) 9.1 [Expand/Collapse Helpjuice](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 39% Mid Market 49% Enterprise 12% [Expand/Collapse UserGuiding](#) #3 [![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")](/products/userguiding/reviews) [UserGuiding](/products/userguiding/reviews) 9.0 [Expand/Collapse UserGuiding](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 57% Mid Market 37% Enterprise 6% [Expand/Collapse Kapture CX](#) #4 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 9.0 [Expand/Collapse Kapture CX](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.5 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse Tidio](#) #5 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")](/products/tidio/reviews) [Tidio](/products/tidio/reviews) 9.0 [Expand/Collapse Tidio](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 90% Mid Market 9% Enterprise 1% [Expand/Collapse Enchant](#) #6 [![Enchant](https://images.g2crowd.com/uploads/product/hd_favicon/73d1bbe00cba712b2471af8e6cb68f68/enchant.svg "Enchant")](/products/enchant/reviews) [Enchant](/products/enchant/reviews) 9.0 [Expand/Collapse Enchant](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 10.0 Ease of Use Average: 9.2 9.9 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 86% Mid Market 13% Enterprise 2% [Expand/Collapse Freshdesk](#) #7 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 8.9 [Expand/Collapse Freshdesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.7 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Kustomer](#) #8 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews) 8.9 [Expand/Collapse Kustomer](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 22% Mid Market 66% Enterprise 12% [Expand/Collapse HubSpot Service Hub](#) #9 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews) 8.9 [Expand/Collapse HubSpot Service Hub](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 8.7 Customer Segment Breakdown Small Business 60% Mid Market 37% Enterprise 3% [Expand/Collapse Breakout](#) #10 [![Breakout](https://images.g2crowd.com/uploads/product/hd_favicon/4d246d8f4aa3d97006d6c74a46f47463/breakout-2025-03-16.svg "Breakout")](/products/breakout-2025-03-16/reviews) [Breakout](/products/breakout-2025-03-16/reviews) 8.9 [Expand/Collapse Breakout](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 10.0 Ease of Use Average: 9.2 10.0 Meets Requirements Average: 9.2 10.0 Customer Segment Breakdown Small Business 60% Mid Market 37% Enterprise 3% [Expand/Collapse Richpanel](#) #11 [![Richpanel](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg "Richpanel")](/products/richpanel/reviews) [Richpanel](/products/richpanel/reviews) 8.8 [Expand/Collapse Richpanel](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.8 Ease of Use Average: 9.2 9.7 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 83% Mid Market 17% [Expand/Collapse Zendesk for Customer Service](#) #12 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.8 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.3 Ease of Use Average: 9.2 8.6 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 41% Mid Market 45% Enterprise 14% [Expand/Collapse JustCall](#) #13 [![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")](/products/saas-labs-justcall/reviews) [JustCall](/products/saas-labs-justcall/reviews) 8.8 [Expand/Collapse JustCall](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 61% Mid Market 32% Enterprise 7% [Expand/Collapse ServiceNow Customer Service Management](#) #14 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.8 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.3 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 8.6 Customer Segment Breakdown Small Business 11% Mid Market 34% Enterprise 54% [Expand/Collapse WalkMe](#) #15 [![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")](/products/walkme/reviews) [WalkMe](/products/walkme/reviews) 8.8 [Expand/Collapse WalkMe](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 13% Mid Market 27% Enterprise 60% [Expand/Collapse Chameleon](#) #16 [![Chameleon](https://images.g2crowd.com/uploads/product/hd_favicon/f027ee6bb4bc021c215b32ddb4130fa0/chameleon.svg "Chameleon")](/products/chameleon/reviews) [Chameleon](/products/chameleon/reviews) 8.8 [Expand/Collapse Chameleon](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 32% Mid Market 58% Enterprise 10% [Expand/Collapse Knowmax](#) #17 [![Knowmax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d72ac679452299b6e8f43932d1f13aaa/knowmax.png "Knowmax")](/products/knowmax/reviews) [Knowmax](/products/knowmax/reviews) 8.8 [Expand/Collapse Knowmax](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 10.0 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 6% Mid Market 61% Enterprise 32% [Expand/Collapse eDesk](#) #18 [![eDesk](https://images.g2crowd.com/uploads/product/hd_favicon/37bfc3bcadcf2a9f3d8047f14a1a9141/edesk.svg "eDesk")](/products/edesk/reviews) [eDesk](/products/edesk/reviews) 8.7 [Expand/Collapse eDesk](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 85% Mid Market 15% [Expand/Collapse HelpCrunch](#) #19 [![HelpCrunch](https://images.g2crowd.com/uploads/product/hd_favicon/1517442658/helpcrunch.svg "HelpCrunch")](/products/helpcrunch/reviews) [HelpCrunch](/products/helpcrunch/reviews) 8.7 [Expand/Collapse HelpCrunch](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.1 9.8 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 84% Mid Market 15% Enterprise 1% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #20 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.7 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.1 8.5 Ease of Use Average: 9.2 8.6 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38%