Jotform AI Agents Pricing Overview

the ease of visual design and testing agents. Review collected by and hosted on G2.com.

cost is always a factor when testing new technology. Review collected by and hosted on G2.com.

Jotform’s AI Agents are fantastic for handling simple customer questions before human intervention is needed. I really appreciate how seamlessly they can integrate with forms to create customer tickets and offer a smooth, automated experience. It saves time and makes managing customer interactions much easier. Review collected by and hosted on G2.com.

Unfortunately, the way sessions are tracked is a major issue. Sessions are counted every time the agent loads on a page, even if a customer never interacts with it. This means one visitor browsing multiple pages can easily burn through 10 sessions just by navigating your site, which is absolutely appalling. My monthly session limit runs out quickly because of this misleading setup.

I paid for a full year, and it was never made clear that “sessions” actually meant page loads rather than true user interactions. By definition, a session should represent a series of events, not a single page view. This tracking method feels unfair, confusing, and not at all transparent.

A session refers to a continuous period of interaction between a user and a system. It begins when the user starts engaging (for example, opening a site or app) and ends when they leave or are inactive for a set time.

So, by definition, a session is meant to capture a series of related events or actions within one visit, not every individual page load. Review collected by and hosted on G2.com.