Overall Satisfaction Score
99
The Top 20 Customer Self-Service Software
Check out this list of the top Customer Self-Service Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Customer Self-Service Software
Top Industries of Reviewers:
Information Technology and Services
49%
Computer Software
29%
Computer & Network Security
11%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.6
8.7
Ease of Setup
Average: 9.3
8.5
Quality of Support
Average: 9.6
8.7
Ease of Admin
Average: 9.4
8.7
Overall Satisfaction Score
94
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
31%
Financial Services
16%
Retail
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
8.7
Ease of Setup
Average: 9.3
8.3
Quality of Support
Average: 9.6
8.4
Ease of Admin
Average: 9.4
8.5
Overall Satisfaction Score
89
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
31%
Financial Services
19%
Hospital & Health Care
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
8.9
Ease of Setup
Average: 9.3
8.3
Quality of Support
Average: 9.6
8.8
Ease of Admin
Average: 9.4
8.6
Overall Satisfaction Score
88
Top Industries of Reviewers:
Computer Software
53%
Information Technology and Services
24%
Financial Services
15%
Consumer Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.3
8.5
Quality of Support
Average: 9.6
8.8
Ease of Admin
Average: 9.4
8.6
Overall Satisfaction Score
85
Top Industries of Reviewers:
Real Estate
29%
Computer Software
26%
Information Technology and Services
24%
Non-Profit Organization Management
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
8.7
Ease of Doing Business With
Average: 9.6
9.1
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
62%
Information Technology and Services
22%
Telecommunications
8%
Consumer Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
59%
Information Technology and Services
28%
Education Management
7%
Accounting
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.3
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
64%
Information Technology and Services
18%
Consumer Services
9%
Financial Services
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
79
Top Industries of Reviewers:
Information Technology and Services
73%
Computer Software
18%
Commercial Real Estate
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Retail
33%
Information Technology and Services
22%
Computer Software
22%
Manufacturing
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Internet
38%
Retail
23%
Information Technology and Services
23%
Consumer Goods
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
76
Top Industries of Reviewers:
Retail
38%
Transportation/Trucking/Railroad
31%
Apparel & Fashion
15%
Consumer Goods
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
43%
Electrical/Electronic Manufacturing
29%
Hospital & Health Care
14%
Information Technology and Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
67%
Consumer Goods
11%
Design
11%
Apparel & Fashion
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
19%
Internet
16%
Health, Wellness and Fitness
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 9.4
9.9
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
68%
Information Technology and Services
18%
Telecommunications
11%
Public Safety
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
74
Top Industries of Reviewers:
Computer Software
48%
Information Technology and Services
26%
Internet
14%
Education Management
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
74
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
27%
Marketing and Advertising
12%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.6
9.2
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 9.4
9.0
Overall Satisfaction Score
74
Top Industries of Reviewers:
Logistics and Supply Chain
31%
Construction
23%
Computer Software
23%
Education Management
23%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
8.2
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
38%
Computer Software
31%
Apparel & Fashion
15%
Retail
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 9.4
9.9