# The Top 20 Customer Self-Service Software Check out this list of the top Customer Self-Service Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Customer Self-Service Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Self-Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Zoho Desk](#) #1 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 99 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Information Technology and Services 50% Computer Software 29% Computer & Network Security 11% Financial Services 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.6 8.7 Ease of Setup Average: 9.3 8.5 Quality of Support Average: 9.5 8.8 Ease of Admin Average: 9.4 8.6 [Expand/Collapse Zendesk for Customer Service](#) #2 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 93 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 93 Top Industries of Reviewers: Computer Software 39% Information Technology and Services 31% Financial Services 16% Retail 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.6 8.7 Ease of Setup Average: 9.3 8.4 Quality of Support Average: 9.5 8.5 Ease of Admin Average: 9.4 8.5 [Expand/Collapse Fin](#) #3 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg)](/products/fin/reviews) [Fin](/products/fin/reviews "Fin") 89 [Expand/Collapse Fin](#) Overall Satisfaction Score 89 Top Industries of Reviewers: Computer Software 53% Information Technology and Services 24% Financial Services 15% Consumer Services 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.9 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.6 8.9 Ease of Setup Average: 9.3 8.4 Quality of Support Average: 9.5 8.7 Ease of Admin Average: 9.4 8.6 [Expand/Collapse UserGuiding](#) #4 [![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg)](/products/userguiding/reviews) [UserGuiding](/products/userguiding/reviews "UserGuiding") 88 [Expand/Collapse UserGuiding](#) Overall Satisfaction Score 88 Top Industries of Reviewers: Computer Software 59% Information Technology and Services 27% Education Management 7% Accounting 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 9.6 9.4 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.4 9.3 [Expand/Collapse Helpjuice](#) #5 [![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg)](/products/helpjuice/reviews) [Helpjuice](/products/helpjuice/reviews "Helpjuice") 85 [Expand/Collapse Helpjuice](#) Overall Satisfaction Score 85 Top Industries of Reviewers: Computer Software 63% Information Technology and Services 22% Telecommunications 8% Consumer Services 7% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.6 9.5 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.4 9.4 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #6 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 85 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 85 Top Industries of Reviewers: Information Technology and Services 40% Computer Software 32% Financial Services 18% Hospital & Health Care 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.6 9.0 Ease of Setup Average: 9.3 8.4 Quality of Support Average: 9.5 8.9 Ease of Admin Average: 9.4 8.7 [Expand/Collapse Jotform AI Agents](#) #7 [![Jotform AI Agents](https://images.g2crowd.com/uploads/product/hd_favicon/38bee344e83c3b4f4564a1d2186ed5e3/jotform-ai-agents.svg)](/products/jotform-ai-agents/reviews) [Jotform AI Agents](/products/jotform-ai-agents/reviews "Jotform AI Agents") 83 [Expand/Collapse Jotform AI Agents](#) Overall Satisfaction Score 83 Top Industries of Reviewers: Real Estate 31% Computer Software 28% Information Technology and Services 22% Non-Profit Organization Management 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.1 Meets Requirements Average: 9.4 8.8 Ease of Doing Business With Average: 9.6 9.1 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.5 9.1 Ease of Admin Average: 9.4 9.2 [Expand/Collapse Breakout](#) #8 [![Breakout](https://images.g2crowd.com/uploads/product/hd_favicon/4d246d8f4aa3d97006d6c74a46f47463/breakout-2025-03-16.svg)](/products/breakout-2025-03-16/reviews) [Breakout](/products/breakout-2025-03-16/reviews "Breakout") 81 [Expand/Collapse Breakout](#) Overall Satisfaction Score 81 Top Industries of Reviewers: Computer Software 64% Information Technology and Services 18% Consumer Services 9% Financial Services 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 10.0 [Expand/Collapse Keyspider](#) #9 [![Keyspider](https://images.g2crowd.com/uploads/product/hd_favicon/a44e2f4524322fd7d15a1ad4de7d7ea7/keyspider.svg)](/products/keyspider/reviews) [Keyspider](/products/keyspider/reviews "Keyspider") 79 [Expand/Collapse Keyspider](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Information Technology and Services 73% Computer Software 18% Commercial Real Estate 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 10.0 [Expand/Collapse Enchant](#) #10 [![Enchant](https://images.g2crowd.com/uploads/product/hd_favicon/73d1bbe00cba712b2471af8e6cb68f68/enchant.svg)](/products/enchant/reviews) [Enchant](/products/enchant/reviews "Enchant") 78 [Expand/Collapse Enchant](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Internet 38% Retail 23% Information Technology and Services 23% Consumer Goods 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 10.0 [Expand/Collapse HubSpot Service Hub](#) #11 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg)](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews "HubSpot Service Hub") 77 [Expand/Collapse HubSpot Service Hub](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Computer Software 51% Information Technology and Services 27% Marketing and Advertising 12% Financial Services 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.0 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.6 9.2 Ease of Setup Average: 9.3 8.8 Quality of Support Average: 9.5 9.0 Ease of Admin Average: 9.4 8.9 [Expand/Collapse Twixor](#) #12 [![Twixor](https://images.g2crowd.com/uploads/product/hd_favicon/e29b71d05a4c630ea12f04d31e952b9f/twixor.svg)](/products/twixor/reviews) [Twixor](/products/twixor/reviews "Twixor") 76 [Expand/Collapse Twixor](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Computer Software 36% Information Technology and Services 29% Events Services 25% Banking 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.4 9.5 [Expand/Collapse DeepConverse](#) #13 [![DeepConverse](https://images.g2crowd.com/uploads/product/hd_favicon/dacc7eb0555e5ece885df4b0675ca835/deepconverse.svg)](/products/deepconverse/reviews) [DeepConverse](/products/deepconverse/reviews "DeepConverse") 76 [Expand/Collapse DeepConverse](#) Overall Satisfaction Score 76 Top Industries of Reviewers: Computer Software 43% Electrical/Electronic Manufacturing 29% Hospital & Health Care 14% Information Technology and Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.7 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 9.6 [Expand/Collapse Alhena AI](#) #14 [![Alhena AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_be7d82a431e2923d6cac05c98d22ad32/alhena-ai.png)](/products/alhena-ai/reviews) [Alhena AI](/products/alhena-ai/reviews "Alhena AI") 75 [Expand/Collapse Alhena AI](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Information Technology and Services 38% Computer Software 31% Apparel & Fashion 15% Retail 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 9.9 [Expand/Collapse Helpdesk 365](#) #15 [![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg)](/products/helpdesk-365/reviews) [Helpdesk 365](/products/helpdesk-365/reviews "Helpdesk 365") 74 [Expand/Collapse Helpdesk 365](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Logistics and Supply Chain 27% Construction 27% Education Management 27% Computer Software 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 8.4 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 10.0 [Expand/Collapse Desku.io](#) #16 [![Desku.io](https://images.g2crowd.com/uploads/product/hd_favicon/39020a29729f2670a19837c76ecde9e8/desku-io.svg)](/products/desku-io/reviews) [Desku.io](/products/desku-io/reviews "Desku.io") 74 [Expand/Collapse Desku.io](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Computer Software 67% Consumer Goods 11% Design 11% Apparel & Fashion 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.4 9.2 [Expand/Collapse kapa.ai](#) #17 [![kapa.ai](https://images.g2crowd.com/uploads/product/hd_favicon/ea53cf9ec2f8b40f149ec591acb6bdcf/kapa-ai.svg)](/products/kapa-ai/reviews) [kapa.ai](/products/kapa-ai/reviews "kapa.ai") 74 [Expand/Collapse kapa.ai](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Computer Software 64% Information Technology and Services 20% Telecommunications 12% Public Safety 4% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.4 9.4 [Expand/Collapse Richpanel](#) #18 [![Richpanel](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg)](/products/richpanel/reviews) [Richpanel](/products/richpanel/reviews "Richpanel") 74 [Expand/Collapse Richpanel](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Health, Wellness and Fitness 31% Retail 28% Apparel & Fashion 25% Cosmetics 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.8 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.4 9.8 [Expand/Collapse Gladly](#) #19 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg)](/products/gladly/reviews) [Gladly](/products/gladly/reviews "Gladly") 74 [Expand/Collapse Gladly](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Retail 50% Consumer Services 20% Apparel & Fashion 16% Furniture 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.6 9.6 Ease of Setup Average: 9.3 9.2 Quality of Support Average: 9.5 9.3 Ease of Admin Average: 9.4 9.2 [Expand/Collapse HelpCrunch](#) #20 [![HelpCrunch](https://images.g2crowd.com/uploads/product/hd_favicon/1517442658/helpcrunch.svg)](/products/helpcrunch/reviews) [HelpCrunch](/products/helpcrunch/reviews "HelpCrunch") 73 [Expand/Collapse HelpCrunch](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Computer Software 51% Information Technology and Services 19% Internet 16% Health, Wellness and Fitness 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.9 Quality of Support Average: 9.5 9.8 Ease of Admin Average: 9.4 9.9