Best Conversation Intelligence Software - Page 2

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 260

Category Stats (Oct 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zoom Revenue Accelerator (+0.95%) - Among all products in this category, Zoom Revenue Accelerator recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 125,700+ Authentic Reviews
  • 260+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Balto

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

Average Rating: 4.8/5.0

Total Reviews: 584

How Do G2 Users Rate Balto?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Balto?

  • Seller: Balto
  • Year Founded: 2017
  • HQ Location: St Louis, US
  • Twitter: @balto_ai
    243 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Medicare Sales Representative, MSR
  • Top Industries: Insurance, Consumer Services
  • Company Size: 48% Medium, 24% Large

What Do G2 Reviewers Say About Balto?

AI-generated summary from verified user reviews

Pros
  • Users find Balto easy to use, enabling them to improve performance and access information effortlessly.
  • Users find Balto incredibly helpful, significantly saving time with instant note generation and call prompts.
  • Users praise Balto for its accuracy, providing reliable support that enhances performance during calls and transactions.
  • Users value the accurate call summaries provided by Balto, enhancing their call experience with detailed insights.
  • Users appreciate the immediate support and guidance from Balto, enhancing user confidence and efficiency in communications.
Cons
  • Users struggle with call issues in Balto, including bugs, recording errors, and difficulties in accessing previous notes.
  • Users experience accuracy issues with Balto, noting it can be vague and sometimes misinterpret conversations.
  • Users find Balto's suggestions sometimes vague and inaccurate, requiring precise wording for improved effectiveness.
  • Users express frustration over the missing features of Balto, particularly with dynamic prompts and data loss issues.
  • Users face pop-up issues with Balto, finding suggestions obstructive and distracting during important conversations.

What Are Recent G2 Reviews of Balto?

What Are G2 Users Discussing About Balto?

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,457

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.5/10)
  • Customer Scoring: 9.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingEX, making communication and collaboration seamless for their teams.
  • Users value the helpful customer support of RingEX, enhancing the overall experience and usability for everyone.
  • Users appreciate the high-definition voice quality of RingEX, enhancing communication and customer support experiences.
  • Users find RingEX to be incredibly helpful for maintaining client connections, enhancing reliability and support.
  • Users commend the reliability of RingEX, ensuring consistent connections and high-quality communication experiences.
Cons
  • Users find the customer support challenging, often facing difficulties in communication and unnecessary complications.
  • Users find the complex processes in RingEX challenging, particularly when navigating setup and administration aspects.
  • Users find the difficulties with customer service occasionally complicate resolutions and frustrate the overall experience.
  • Users often face call issues with RingEX, including inadequate tracking of calls and poor customer support experiences.
  • Users find the customer support difficult to access, making resolutions more complicated than necessary for known issues.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Salesken

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

Average Rating: 4.9/5.0

Total Reviews: 386

How Do G2 Users Rate Salesken?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesken?

  • Seller: Salesken
  • Year Founded: 2018
  • HQ Location: New York, New York
  • Twitter: @SaleskenAi
    117 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Sales Executive
  • Top Industries: Education Management, E-Learning
  • Company Size: 57% Medium, 37% Large

What Do G2 Reviewers Say About Salesken?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time feedback and actionable data from Salesken, significantly enhancing sales team performance and productivity.
  • Users value the real-time feedback from Salesken, significantly enhancing sales team productivity and efficiency.
  • Users appreciate the AI-driven feedback from Salesken, significantly boosting call center productivity and opportunities for success.
  • Users benefit from automated real-time feedback that enhances productivity and efficiency in sales engagements.
  • Users appreciate the efficiency of Salesken, boosting productivity with actionable insights and real-time feedback for sales teams.
Cons
  • Users face call connection issues with Salesken, leading to frustrations during their usage experience.
  • Users desire more customization and reliability with calls, facing issues connecting at times.
  • Users report significant issues with poor transcription, undermining the overall effectiveness of Salesken.
  • Users often experience recording issues with Salesken, particularly difficulties with transcripts and call connectivity.
  • Users often experience accuracy issues with transcripts, which detracts from their overall satisfaction with Salesken.

What Are Recent G2 Reviews of Salesken?

What Are G2 Users Discussing About Salesken?

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Observe.AI

Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike.

Average Rating: 4.5/5.0

Total Reviews: 289

How Do G2 Users Rate Observe.AI?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Observe.AI?

  • Seller: Observe.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • Twitter: @observeAI
    1,521 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    350 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Assistant Quality Assurance, Quality Analyst
  • Top Industries: Outsourcing/Offshoring, Consumer Services
  • Company Size: 59% Medium, 28% Small

What Do G2 Reviewers Say About Observe.AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Observe.AI, making their jobs smoother and more effective in reporting.
  • Users value the efficiency of Observe.AI, enhancing agent performance through actionable insights and consistent evaluations.
  • Users find Observe.AI extremely helpful for call analysis, coaching, and efficient team collaboration and support.
  • Users love the advanced AI intelligence of Observe.AI, enhancing coaching, analytics, and overall agent performance effortlessly.
  • Users find the coaching feature of Observe.AI invaluable for enhancing agent performance and streamlining feedback sessions.
Cons
  • Users face significant accuracy issues with Observe.AI, including unreliable detection and missed moments during interactions.
  • Users highlight the inaccuracy of Observe.AI, citing issues with detection, implementation, and overall product reliability.
  • Users report inaccurate data analysis that leads to false positives and dissatisfaction with customer interaction handling.
  • Users experience frequent call issues with Observe.AI, leading to frustration and a lack of trust in the service.
  • Users express frustration over missing features in Observe.AI, noting limitations in language support and reporting capabilities.

What Are Recent G2 Reviews of Observe.AI?

What Are G2 Users Discussing About Observe.AI?

CallMiner Eureka

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Average Rating: 4.5/5.0

Total Reviews: 225

How Do G2 Users Rate CallMiner Eureka?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CallMiner Eureka?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • Twitter: @CallMiner
    3,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Speech Analyst, Business Analyst
  • Top Industries: Financial Services, Insurance
  • Company Size: 47% Medium, 39% Large

What Do G2 Reviewers Say About CallMiner Eureka?

AI-generated summary from verified user reviews

Pros
  • Users value the insightful AI capabilities of CallMiner Eureka, enabling them to extract impactful answers from customer conversations.
  • Users appreciate CallMiner Eureka for its transformative insights from customer interactions, enhancing both experience and operational efficiency.
  • Users appreciate the ease of use of CallMiner Eureka, streamlining quality evaluation and analytics effortlessly.
  • Users value the robust speech analytics of CallMiner Eureka, enhancing customer insights and operational improvements.
  • Users value the innovation and seamless integration of CallMiner Eureka, enhancing operations and customer experience insights.
Cons
  • Users face accuracy issues with transcriptions and sentiment analysis, affecting insights and interpretations from the data.
  • Users find the steep learning curve of CallMiner Eureka challenging, requiring significant time and commitment for effective use.
  • Users face a steep learning curve with CallMiner Eureka, requiring significant time and commitment for effective use.
  • Users report a difficult learning experience with CallMiner Eureka, noting a steep learning curve despite recent improvements.
  • Users find difficult reporting in CallMiner Eureka, facing challenges with exports and necessary customization for visualizations.

What Are Recent G2 Reviews of CallMiner Eureka?

What Are G2 Users Discussing About CallMiner Eureka?

Seismic Enablement Cloud

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Seismic's Content solutions help revenue teams find, personalize, and deliver high-impact, compliant assets that accelerate buyer engagement and drive outcomes at scale. Trusted by approximately 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.

Average Rating: 4.6/5.0

Total Reviews: 1,757

How Do G2 Users Rate Seismic Enablement Cloud?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Seismic Enablement Cloud?

  • Seller: Seismic
  • Year Founded: 2010
  • HQ Location: San Diego, CA
  • Twitter: @SeismicSoftware
    3,806 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,558 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Large, 30% Medium

What Do G2 Reviewers Say About Seismic Enablement Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Seismic Enablement Cloud, facilitating access to essential content and resources.
  • Users value the ease of document sharing and tracking with Seismic, enhancing collaboration and brand consistency.
  • Users highlight the helpfulness of Seismic Enablement Cloud, noting its efficiency in accessing and sharing content seamlessly.
  • Users value the centralization of up-to-date sales materials in Seismic, streamlining content access and sharing.
  • Users value the easy sharing capabilities of Seismic, enhancing content accessibility and collaboration with customers effectively.
Cons
  • Users struggle with poor search functionality, leading to difficulties in finding specific information and navigating the platform.
  • Users face a steep learning curve with Seismic Enablement Cloud due to its numerous features and complex navigation.
  • Users find filtering issues in Seismic Enablement Cloud hinder navigation and access to relevant content.
  • Users find navigation difficult due to disorganization and issues with slow loading and limited search functionality.
  • Users note a steep learning curve with Seismic Enablement Cloud, complicating training and implementation for sales teams.

What Are Recent G2 Reviews of Seismic Enablement Cloud?

What Are G2 Users Discussing About Seismic Enablement Cloud?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

tl;dv

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams.

Average Rating: 4.7/5.0

Total Reviews: 544

How Do G2 Users Rate tl;dv?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind tl;dv?

  • Seller: tldx Solutions GmbH
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Aachen, NRW
  • Twitter: @tldview
    9,784 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 71% Small, 23% Medium

What Do G2 Reviewers Say About tl;dv?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of tl;dv, making it simple to focus on meetings without stress.
  • Users love the productivity boost from tl;dv, enhancing meeting efficiency and personal development through transcripts and AI features.
  • Users love the meeting productivity enhancement of tl;dv, allowing full focus without the distraction of note-taking.
  • Users find tl;dv to be invaluable for productivity, allowing focus during meetings without the distraction of note-taking.
  • Users value the accuracy of transcriptions, enhancing efficiency in reviewing meetings and generating content swiftly.
Cons
  • Users find the recording limitations of tl;dv inconvenient, requiring extra steps for capturing meetings effectively.
  • Users experience AI inaccuracy issues, with misinterpretations and inconsistent speaker differentiation necessitating manual fixes.
  • Users find the lack of essential features, like transcript downloads and multi-account support, limiting for their needs.
  • Users feel the meeting management features can be overwhelming and have encountered issues with launching during important meetings.
  • Users note accuracy issues with transcriptions, finding inconsistencies and challenges in locating specific meetings.

What Are Recent G2 Reviews of tl;dv?

What Are G2 Users Discussing About tl;dv?

Avoma

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. Its AI-powered technology helps capture crucial customer information before, during, and after meetings—providing real-time insights and auto-scoring sales and customer calls with AI-powered scorecards. Avoma’s advanced Revenue Intelligence capabilities streamline forecasting and pipeline reviews with deal engagement activity, deal health and risk scores, and automated win/loss analysis. Built to empower both customer-facing reps and leaders, Avoma provides actionable insights at every stage of the customer journey. For more information, visit avoma.com.

Average Rating: 4.6/5.0

Total Reviews: 1,352

How Do G2 Users Rate Avoma?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Avoma?

  • Seller: Avoma
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @AvomaInc
    391 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 53% Small, 46% Medium

What Do G2 Reviewers Say About Avoma?

AI-generated summary from verified user reviews

Pros
  • Users find Avoma incredibly helpful for seamless call reviews, accurate transcriptions, and efficient note-taking.
  • Users value the seamless transcription of Avoma, enhancing reliability and simplifying review of sales calls and meetings.
  • Users appreciate the accuracy of transcriptions with Avoma, enhancing efficiency and streamlining their call review process.
  • Users value the seamless recording and transcription features of Avoma, enhancing meeting efficiency and context retention.
  • Users appreciate the efficient summarization capabilities of Avoma, simplifying meetings and enhancing follow-up insights.
Cons
  • Users experience recording issues with Avoma, including dropped connections and occasional transcription errors affecting usability.
  • Users report occasional AI transcription inaccuracies that can misinterpret voices and affect the overall effectiveness of the tool.
  • Users experience occasional accuracy issues with Avoma's transcriptions, requiring manual corrections to ensure reliability.
  • Users report occasional transcription errors with Avoma, affecting accuracy during meetings with background noise or multiple speakers.
  • Users note inaccurate transcripts from Avoma, leading to occasional misunderstandings and missed insights during meetings.

What Are Recent G2 Reviews of Avoma?

What Are G2 Users Discussing About Avoma?

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • Twitter: @Invoca
    4,204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent support from Invoca, enhancing their success with dedicated specialists and responsive teams.
  • Users appreciate the ease of use of Invoca, particularly due to its intuitive interface and helpful dashboards.
  • Users appreciate the insightful analytics of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts.
  • Users commend Invoca's thorough and responsive customer support, which significantly enhances their overall experience and satisfaction.
  • Users commend Invoca for its attribution accuracy, enabling informed marketing decisions and optimizing spending effectively.
Cons
  • Users note the steep learning curve for new users, which can hinder efficiency and ease of use during onboarding.
  • Users express frustration over missing features in Invoca, particularly the lack of Spanish translation and complex integrations.
  • Users experience call issues with Invoca, particularly regarding complex tracking and lack of Spanish translation.
  • Users find the complexity of reporting setup in Invoca frustrating, hindering effective dashboard customization and integration.
  • Users find the complex setup of Invoca challenging, particularly with advanced features and reporting customizations.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @convin
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai extremely easy to use, making navigation and auditing tasks straightforward and efficient.
  • Users find the high accuracy of Convin.ai's call transcripts significantly enhances agent performance evaluation.
  • Users appreciate the user-friendly interface of Convin.ai, enjoying easy access to call stats and detailed insights.
  • Users find the auditing efficiency of Convin.ai very handy, with a user-friendly UI for tracking performance.
  • Users find Convin.ai very handy for auditing calls thanks to its user-friendly interface and easy navigation.
Cons
  • Users face challenges with auditing issues, including ineffective keyboard use and limited reporting structures.
  • Users find the inadequate reporting of Convin.ai frustrating, as it lacks user-friendliness and timely data presentation.
  • Users find that call flow management can be cumbersome, especially when using the keyboard for call controls.
  • Users find improvement needed in the solution, assistance, and referral aspects, seeking better efficiency and speed.
  • Users face inadequate AI capabilities that limit effective keyboard use and reduce overall accuracy during audits.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Fireflies.ai

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions.

Average Rating: 4.7/5.0

Total Reviews: 752

How Do G2 Users Rate Fireflies.ai?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Fireflies.ai?

  • Seller: Fireflies.ai
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @firefliesai
    7,516 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Consulting, Marketing and Advertising
  • Company Size: 78% Small, 18% Medium

What Do G2 Reviewers Say About Fireflies.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Fireflies.ai to be a game changer with its real-time transcription and efficient task management.
  • Users highlight the ease of use of Fireflies.ai, significantly improving their meeting efficiency and productivity.
  • Users appreciate the high accuracy of Fireflies.ai, noting it significantly outperforms competitors in transcribing audio files.
  • Users love Fireflies.ai for its time-saving capabilities, streamlining meeting notes and enhancing productivity effortlessly.
  • Users love the high accuracy of Fireflies.ai transcripts, achieving 95% correctness and improving workflow drastically.
Cons
  • Users note occasional AI inaccuracy in action items and live suggestions, but find overall performance satisfactory.
  • Users struggle with navigation and privacy concerns, finding it difficult to manage meeting invites and captured data effectively.
  • Users find Fireflies.ai to be somewhat expensive, especially for personal purchases and additional AI features.
  • Users express concerns about AI limitations regarding data privacy, storage, and the lack of streamlined features for meetings.
  • Users criticize the poor summarization which includes unnecessary details and complicates the editing process.

What Are Recent G2 Reviews of Fireflies.ai?

What Are G2 Users Discussing About Fireflies.ai?

ZoomMate

ZoomMate is an AI workspace integrated into Zoom Workplace, designed to enhance productivity by transforming discussions into actionable outcomes. This innovative solution serves as a personal AI teammate that comprehensively understands, learns from, and acts on your daily tasks. By bridging the gap between conversation and execution, ZoomMate ensures that the decisions made during meetings and chats are effectively followed through, allowing users to focus on their core responsibilities. The target audience for ZoomMate includes professionals and teams who rely on collaborative tools to manage their workflows. Whether in corporate environments, remote teams, or educational institutions, users benefit from a seamless integration of AI capabilities into their existing Zoom ecosystem. ZoomMate is particularly useful for individuals who often find themselves juggling multiple tasks and tools, as it streamlines the process of tracking and completing work initiated during discussions. One of the standout features of ZoomMate is its ability to operate within the context of ongoing conversations. Unlike traditional AI assistants that require users to input specific commands, ZoomMate actively engages in the workflow by understanding the nuances of discussions and identifying next steps without needing explicit instructions. This proactive approach not only saves time but also reduces the cognitive load on users, allowing them to concentrate on strategic decision-making rather than administrative follow-ups. Additionally, ZoomMate consolidates various functions into a single platform, eliminating the need for multiple applications and licenses. This integration enhances data security by keeping sensitive information within the Zoom environment, reducing the risk associated with using disparate tools. The orchestration capabilities of ZoomMate allow it to manage tasks across different systems, ensuring that all team members are aligned and informed about project developments. In essence, ZoomMate redefines how teams collaborate and execute tasks by embedding AI directly into the workflow. Its unique ability to learn from interactions and provide context-aware assistance makes it a valuable asset for any organization looking to enhance productivity and streamline operations. By focusing on the follow-through of conversations, ZoomMate empowers users to achieve their goals more efficiently, transforming meetings into tangible results.

Average Rating: 4.6/5.0

Total Reviews: 261

How Do G2 Users Rate ZoomMate?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind ZoomMate?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Small, 34% Medium

What Do G2 Reviewers Say About ZoomMate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ZoomMate, appreciating its intuitive setup and user-friendly interface for efficient meetings.
  • Users value the ease of use of Zoom AI Companion, enhancing productivity and simplifying meeting management.
  • Users find the ease of use of Zoom AI Companion invaluable for improving productivity and enhancing team communication.
  • Users find the AI Companion's meeting minute recording invaluable for enhancing productivity and streamlining communication.
  • Users find the efficiency of ZoomMate impressive, saving time and streamlining tasks effortlessly during meetings.
Cons
  • Users are frustrated by the missing features in ZoomMate, affecting functionality and usability during important tasks.
  • Users note that the transcription accuracy needs improvement, particularly for multi-language calls affecting meeting summaries' utility.
  • Users express frustration over the limited features of ZoomMate, which restricts functionality and often requires third-party tools.
  • Users express concern over accuracy issues with ZoomMate's transcription and summaries, particularly in multilingual contexts.
  • Users face Zoom issues like limited meeting duration, connectivity problems, and difficulties with chat tracking and AI transcription.

What Are Recent G2 Reviews of ZoomMate?

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,452

How Do G2 Users Rate Apollo.io?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Apollo.io, enhancing their lead generation and CRM integration seamlessly.
  • Users value the user-friendly interface and automation features of Apollo.io, enhancing their lead generation efficiency.
  • Users value the robust search and filtering capabilities of Apollo.io, enhancing their outreach and campaign management efficiency.
  • Users appreciate the streamlined prospecting and outreach capabilities of Apollo.io, enhancing efficiency and targeting in lead generation.
  • Users appreciate the time-saving features of Apollo.io, streamlining their outreach and enhancing sales efficiency.
Cons
  • Users find missing features frustrating, particularly in layout customization, email templates, and integration options.
  • Users indicate that inaccurate data in Apollo.io can lead to frustrations with lead information and missing emails.
  • Users find the steep learning curve of Apollo.io challenging, hindering effective navigation and utilization of its features.
  • Users note limited features and variable accuracy, necessitating manual checks and selective outreach, which can overwhelm new users.
  • Users experience data inaccuracy with Apollo.io, leading to unreliable contact information that requires verification.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?

Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

Average Rating: 4.3/5.0

Total Reviews: 3,595

How Do G2 Users Rate Outreach?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • Twitter: @outreach_io
    7,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,190 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users find Outreach to be easy to use, simplifying follow-ups and enhancing tracking capabilities for contacts.
  • Users value the superior user interface of Outreach, enhancing personalized messaging and efficient pipeline management.
  • Users value the automation and sequencing capabilities of Outreach, enhancing efficiency in prospecting and communications.
  • Users appreciate the ease of organization and follow-ups that Outreach provides, streamlining their outreach efforts effectively.
  • Users find that Outreach offers significant time-saving automation, allowing for efficient engagement and streamlined communication.
Cons
  • Users find a lack of in-depth analytics and automation features in Outreach, impacting email performance and functionality.
  • Users find a steep learning curve with Outreach, making it challenging to fully utilize its features effectively.
  • Users find Outreach difficult to navigate due to its numerous options and experience challenges in managing prospects effectively.
  • Users find the limited customization of Outreach's reporting features to be a significant drawback affecting usability.
  • Users experience poor customer support, facing unresolved issues and a frustrating lack of flexibility with Outreach.

What Are Recent G2 Reviews of Outreach?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026