User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- LivePerson is a conversation management platform that uses AI to facilitate customer interactions across multiple channels such as live chats, SMS, and social media.
- Reviewers appreciate the platform's robust AI capabilities, its ability to handle routine inquiries, and its integration with CRM and payment systems, which supports complex business needs and provides valuable insights into customer engagement and sentiment.
- Reviewers mentioned that LivePerson can be complex to set up and personalize, especially for beginners, and that it can be expensive, particularly for small businesses, with some also noting occasional performance lags and delays in customer support response.
