--- title: Observe.AI Reviews meta\_title: 'Observe.AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how Observe.AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 257 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Observe.AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. [(26 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150967&qs=pros-and-cons#reviews) Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. [(20 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150448&qs=pros-and-cons#reviews) Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. [(19 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150604&qs=pros-and-cons#reviews) Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. [(16 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1148986&qs=pros-and-cons#reviews) Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. [(16 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150762&qs=pros-and-cons#reviews) Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. [(16 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150897&qs=pros-and-cons#reviews) Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. [(15 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150615&qs=pros-and-cons#reviews) Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. [(12 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1149087&qs=pros-and-cons#reviews) Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. [(7 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1148713&qs=pros-and-cons#reviews) Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. [(7 mentions)](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1151327&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Observe.AI ##### 1. Ease of Use Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. [ See 26 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150967&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush K.") PK Piyush K. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use AI tool with practical insights for daily work" What do you like about Observe.AI? One thing I liked recently is how smooth the integration is with other tools. The dashboards are easy to understand, and the insights feel more realis AR Asim R. Mid-Market (51-1000 emp.) 5.0/5 "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" What do you like about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where y ##### 2. Efficiency Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. [ See 20 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150448&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush K.") PK Piyush K. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use AI tool with practical insights for daily work" What do you like about Observe.AI? One thing I liked recently is how smooth the integration is with other tools. The dashboards are easy to understand, and the insights feel more realis AR Asim R. Mid-Market (51-1000 emp.) 5.0/5 "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" What do you like about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where y ##### 3. Helpful Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. [ See 19 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150604&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Mid-Market (51-1000 emp.) 5.0/5 "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" What do you like about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where y ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Turns Customer Conversations into Actionable Coaching Insights" What do you like about Observe.AI? Observe.AI stands out because it treats customer conversations as a real data asset—turning insights into coaching and performance improvements teams ##### 4. Artificial Intelligence Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. [ See 16 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1148986&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Mid-Market (51-1000 emp.) 5.0/5 "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" What do you like about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionizes Customer Insights and Agent Support with Powerful AI" What do you like about Observe.AI? Observe.AI is a resourceful approach that is AI enhanced to conduct a detailed conversation analysis from the engagements made with customers The to ##### 5. Coaching Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. [ See 16 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150762&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Mid-Market (51-1000 emp.) 5.0/5 "OAI BEST Intelligence. Best tool to Pin point your areas of Improvement" What do you like about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where y ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Turns Customer Conversations into Actionable Coaching Insights" What do you like about Observe.AI? Observe.AI stands out because it treats customer conversations as a real data asset—turning insights into coaching and performance improvements teams ### 5 Cons or Disadvantages of Observe.AI ##### 1. Accuracy Issues Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. [ See 16 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150897&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush K.") PK Piyush K. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use AI tool with practical insights for daily work" What do you dislike about Observe.AI? Sometimes when asking follow-up or history-based questions, the tool gets confused and doesn’t fully understand the context. Improving long conversati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionizes Customer Insights and Agent Support with Powerful AI" What do you dislike about Observe.AI? Observe.AI collects inaccurate sentiments and this results to fake or false signals Implementation of Observe.AI is completely complex and calls for ##### 2. Inaccuracy Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. [ See 15 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1150615&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionizes Customer Insights and Agent Support with Powerful AI" What do you dislike about Observe.AI? Observe.AI collects inaccurate sentiments and this results to fake or false signals Implementation of Observe.AI is completely complex and calls for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Exceptional Speech Analysis and Effortless Implementation" What do you dislike about Observe.AI? Observe misses on some areas, where it fails to capture some moments with the right clarity The app has language limitations, more so when there is ##### 3. Inaccurate Data Analysis Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. [ See 12 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1149087&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush K.") PK Piyush K. Small-Business (50 or fewer emp.) 4.0/5 "Easy to use AI tool with practical insights for daily work" What do you dislike about Observe.AI? Sometimes when asking follow-up or history-based questions, the tool gets confused and doesn’t fully understand the context. Improving long conversati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Revolutionizes Customer Insights and Agent Support with Powerful AI" What do you dislike about Observe.AI? Observe.AI collects inaccurate sentiments and this results to fake or false signals Implementation of Observe.AI is completely complex and calls for ##### 4. Call Issues Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. [ See 7 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1148713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Exceptional Speech Analysis and Effortless Implementation" What do you dislike about Observe.AI? Observe misses on some areas, where it fails to capture some moments with the right clarity The app has language limitations, more so when there is ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. Mid-Market (51-1000 emp.) 0.0/5 "Lying, deception, and a crappy product" What do you dislike about Observe.AI? Three years since signing up for Observe AI all I have to show for it is a lower bank balance, a loss of trust with our revenue operations and custome ##### 5. Missing Features Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. [ See 7 mentions ](https://www.g2.com/products/observe-ai/reviews?filters%5Bsentiment_snippet%5D=1151327&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Treasure Trove of Information" What do you dislike about Observe.AI? We understand that OAI is fairly new but I have a laundry list of feature requests I'd like to see implemented in the system to help some moments be m ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Next level analytics" What do you dislike about Observe.AI? Not being able to modify existing form/s, not customizable interface ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Engineer.SGB TCS-FS CORE BANKING,Production Information Technology and Services Enterprise (\> 1000 emp.) 8/8/2026 "Observe.AI Turns Customer Conversations into Actionable Insights at Scale" 4.5/5 What do you like best about Observe.AI? What stands out about Observe.AI is its ability to analyze customer conversations at scale and turn them into actionable insights. Its AI-powered conversation analytics, quality monitoring, and coaching features make it easier to spot trends, strengthen agent performance, and maintain consistent customer service quality across interactions. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? With Observe.AI, the platform can take some time to configure and fully get value from, especially when you’re setting up integrations, workflows, and customized quality criteria. The sheer number of analytics options and features can also feel overwhelming at first, so there’s a bit of a learning curve in the beginning. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe.AI helps address the challenge of manually reviewing large volumes of customer conversations and pinpointing areas for improvement. Its AI-powered analytics deliver useful insights into customer needs, agent performance, and recurring issues. As a result, it supports stronger quality monitoring and coaching, improves the overall customer experience, and boosts operational efficiency, while also reducing the time spent on manual reviews. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Atharva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atharva S.") AS Atharva S. SRE Mid-Market (51-1000 emp.) 7/27/2026 "Intuitive AI Insights That Streamline Call Reviews and Coaching" 5/5 What do you like best about Observe.AI? What I like best about Observe.AI is its ability to turn customer conversations into actionable insights using AI. The interface is intuitive, making it easy to review calls, track agent performance, and identify coaching opportunities. Its speech analytics and automated quality assurance significantly reduce the manual effort required to evaluate customer interactions while maintaining consistency. The platform integrates well with contact center ecosystems, performs reliably even with large volumes of conversations, and provides valuable AI-driven insights that help improve customer experience and agent productivity. The onboarding resources and documentation also make it relatively easy for teams to start using its capabilities effectively. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? While Observe.AI is a powerful platform, some of its advanced analytics and AI features can take time to fully understand, especially for new users. The interface is generally intuitive, but navigating large volumes of conversation data or configuring custom dashboards can feel overwhelming initially. I would also like to see more flexibility in reporting, additional integrations with niche business tools, and greater transparency into how certain AI-generated insights are derived. Although performance has been reliable, expanding onboarding resources and providing more guided recommendations for first-time users would make the overall experience even better. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe.AI solves the challenge of manually reviewing and analysing customer conversations by using AI to automate quality assurance, speech analytics, and performance evaluation. Instead of listening to large numbers of calls individually, I can quickly identify trends, compliance issues, customer sentiment, and coaching opportunities through AI-generated insights. This has helped reduce manual effort, improve consistency in evaluations, and speed up decision-making. Its integrations with existing contact centre tools, reliable performance, and intelligent analytics also improve team productivity and deliver strong ROI by enabling more efficient customer support operations. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![King J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "King J.") KJ King J. Progamming Trainer Mid-Market (51-1000 emp.) 7/10/2026 "Observe Boosts Call Quality with Reliable Auto Summaries and Insights" 4.5/5 What do you like best about Observe.AI? what i like the most about observe is its ability to improve the quality and efficiency of customer interactions. Since we are a logistics company, our customer service team handles a high volume of calls with shippers, carriers, and drivers every day. This helps us to automatically analyzes conversations, generates accurate call summaries, and provides useful insights to eventually help us improve communication and resolve issues faster. It has a has a user-friendly interface, making it easy for supervisors and agents to review conversations and identify areas for improvement and opportunities.Its overall performance has been reliable, onboarding was pretty easy, and the time saved through auto summaries and monitoring has provided a good return on investment. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? sometimes the summaries or insights might require minor review to better include industry specific terms used in logistics. I would also like to see more customization options for quality score cards, reporting, to better match the logistics industry needs. While it is integrating well with common contact center tools, expanding support for additional logistics and transportation systems would make implementation even more better. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? it helps us improve the call quality, consistency, and efficiency of communication with our customers. As a logistics company, our team handles a large number of calls with customers, shippers, and drivers every day. This AI helps by keeping automatically records, transcripts of calls, summarizes, and analyzes these conversations, reducing the amount of manual work required after each call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Krishan Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishan Y.") KY Krishan Y. Lead Recruiter Consulting Mid-Market (51-1000 emp.) 8/4/2026 "Transforms Call Analysis and QA Efficiency" 5/5 What do you like best about Observe.AI? I like Observe.AI for its accurate call transcription and AI-driven conversation analysis. It highlights important moments, customer sentiment, compliance risks, and coaching opportunities, saving significant time compared to manual reviews. The accurate transcription and analysis have made our QA process much more efficient, allowing quick review of transcripts and focusing on key interactions. The initial setup was smooth, and the implementation team provided all the guidance needed. These features together made switching to Observe.AI worthwhile as it lets us analyze 100% of calls, unlike our previous manual process. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Observe.AI has been a positive experience, but there is one area that could be improved. The AI transcription is generally accurate, though it can occasionally struggle with strong accents, industry-specific terminology, or poor audio quality. Some AI-generated insights also require manual verification to ensure they are relevant. I would also like to see more customization options for dashboards and reporting along with faster processing of very large call volumes. Improving integration with additional CRM and contact center platforms would make the workflow even smoother. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to automate call transcription and analysis, making quality assurance faster and more consistent. It efficiently analyzes all customer interactions, saving time by highlighting key moments and allowing targeted reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mitali V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitali V.") MV Mitali V. Senior Associate - Client Engagement | EU + ME + India Consulting Mid-Market (51-1000 emp.) 7/23/2026 "Observe.AI Turns Customer Calls into Actionable Coaching Insights" 5/5 What do you like best about Observe.AI? What stands out most about Observe.AI is how effectively it turns customer conversations into actionable coaching insights. Rather than relying on manual spot-checking, the platform automatically transcribes, summarizes, and evaluates 100% of customer calls. Its automated Quality Assurance (QA) logic and sentiment analysis quickly surface compliance risks and key friction points. Combined with real-time agent guidance, it enables supervisors to deliver more targeted coaching with clear supporting evidence. By reducing manual review time while improving consistency and accelerating training, Observe.AI helps convert raw interaction data into measurable team growth. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? What i dislike most is the setup friction and gaps in transcript accuracy. The initial auto-scoring and workflow configuration often require significant tuning to avoid false compliance flags, especially when dealing with custom industry jargon or thick accents. In addition, while the high-level dashboards provide strong insights, digging into more granular, customized reports can feel rigid and less intuitive. Smaller teams may also find the cost high relative to their call volume, which can make the initial onboarding and investment feel steep before they see the full efficiency gains. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe.AI solves my biggest contact center headache: we were only reviewing 1–2% of calls and missing critical details. By automatically analyzing 100% of our customer interactions, it quickly surfaces compliance risks and recurring points of customer friction. For our team, the impact is immediate in terms of efficiency. Automated call summaries and post-call notes save us a lot of time on administrative work. At the same time, real-time prompts help guide us through complex calls, and supervisors get concrete data to provide meaningful coaching instead of relying on guesswork. Overall, Observe.AI reduces repetitive tasks, helps cut down handle time, and gives us clear insights to improve every conversation. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Nahid K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nahid K.") NK Nahid K. Office Incharge Small-Business (50 or fewer emp.) 8/8/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Efficient Call Monitoring with Room for Improvement" 3.5/5 What do you like best about Observe.AI? I like how Observe.AI helps us understand customer calls better, spot issues, and resolve them quickly, which improves our conversations. I appreciate that it provides quick spots of what's working perfectly and what needs improvement, saving us time. This allows us to focus on the areas that actually need improvement instead of going through every call manually. Moreover, the initial setup was fairly easy, and our team was able to get started without much trouble. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Sometimes the setup can take a little time, and I would like to see more flexibility in the reporting and customization options. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to understand calls better, spot issues, and quickly resolve them. It provides insights on what's working and what needs improvement, saving us time and helping us focus on key areas instead of manually reviewing every call. Review collected by and hosted on G2.com. Show More 8/10/2026 Validated ReviewerIncentivizedSource: G2 invite ![Matshediso R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matshediso R.") MR Matshediso R. Financial Advisor Small-Business (50 or fewer emp.) 7/29/2026 "Observe.AI Saves Time and Enhances Customer Interaction" 5/5 What do you like best about Observe.AI? I like that Observe.AI saves time for me. I don't have to think hard—I just ask Observe.AI and it's always there. I like how it evaluates my customer interactions and reduces the time spent on manual quality assurances, which helps with a lot of things. Since I work a lot with clients and customers, using Observe.AI saves me time on doing most of the paperwork manually. It's very easy to use and straightforward. You don't need to be an IT guru to know how to use it. Setup was also very easy, everything was just straightforward. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? I like everything Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to assist with my record of advice, making my documents professional and resolving client complaints. It saves me time by handling paperwork and manual quality assurances, evaluates customer interactions, and helps me remember client tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit S.") MS Mohit S. Head of Sales Small-Business (50 or fewer emp.) 7/21/2026 "Streamlined Call QA with Room for Improvements" 3.5/5 What do you like best about Observe.AI? I really appreciate how easy Observe.AI makes it to monitor call quality at scale. The automated QA is something we use a lot, along with call transcriptions and coaching insights. The initial setup was fairly easy and the integrations were smooth, which is definitely a plus. We use it with CRM, contact center software, and collaboration tools, which helps streamline workflows. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? I find the learning curve to be a bit steep for new users, and I feel that the report customization could be more intuitive. The onboarding process could be improved with more interactive product walkthroughs and product-based tutorials. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to review customer calls, automate QA, and coach agents more effectively. It eliminates the manual effort of reviewing calls, ensures consistent quality evaluations, and helps improve agent performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Paul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul S.") PS Paul S. Mid-Market (51-1000 emp.) 7/7/2026 "Boosted Consistency and Training Efficiency" 4/5 What do you like best about Observe.AI? I like that Observe.AI helps us improve the quality of our customer conversations and supports our sales team. It allows us to review calls more efficiently. The insights from call scripts and summaries help us better understand our team's performance and improve our response strategies. It's also really useful for training new employees. The software improves consistency, enhances call performance, and helps track summaries. The call transcripts are great for monitoring individual performance and paving the way for training new employees. The initial setup of Observe.AI was very easy to understand. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Responses could be improved Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to improve the quality of customer conversations and support our sales team by reviewing calls more efficiently. It gives insights into call scripts, improving performance and training new employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ranganath D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranganath D.") RD Ranganath D. Mid-Market (51-1000 emp.) 8/9/2026 "Automates and Enhances Support Quality with Ease" 4/5 What do you like best about Observe.AI? I like Observe.AI for its standout ability to analyze 100% of customer interactions through automated quality assurance. This feature leads to a massive time reduction, scalable workflows, and reduced after-call work. The initial setup of Observe.AI was also very easy. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? I find that Observe.AI has niche context gaps, which can be limiting. The scorecard customization is also an area that could use improvement, as well as the rigid reporting features. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? I use Observe.AI to automate customer interactions, tackle contact center challenges with scalable workflows, and reduce after-call work. It analyzes 100% of customer interactions, which significantly cuts down time and aids in evaluating support quality and coaching teams. Review collected by and hosted on G2.com. 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