What I like most is how easy it is to use, along with the scorecards and Claude MCP. I also really appreciate that the founding team replies to emails and is willing to hop on calls when needed. Review collected by and hosted on G2.com.

I’ve yet to experience any downsides with either the product or the team. Review collected by and hosted on G2.com.

As someone focused on enablement and learning design, Grain saves me hours every week. The auto-transcription means I stop taking notes in client calls and actually listen. I use clips and stories to share real customer moments with my team - turning conversations into coaching content without any extra editing. The search across transcripts is underrated; being able to find what a customer actually said weeks ago changes how I build programs. Review collected by and hosted on G2.com.

The organization of recordings gets messy at scale, there's no easy way to structure content by project or client without manual tagging.

I'd love the ability to record my screen without needing to invite Grain to a live call as it would make it much more flexible for async work and demos. Review collected by and hosted on G2.com.

I like the fact that it feels super smooth and easy to use. The UI is buttery smooth, and it has all the right things in the right places, somehow nailing this. Review collected by and hosted on G2.com.

I am not able to think of any downside so far. It's a genuinely good product. For a business model like ours, which requires us to record meetings end-to-end as well as have a very clear transcript that we can refer back to, it does the job. I haven't seen any issues so far, apart from just one thing.

- It does not really integrate well with Slack in the way where selective meetings need to be shared with selective people.

Apart from that, they're all great. Review collected by and hosted on G2.com.

The best part about Grain is that we can track the ability of a specific note from a meeting. Another thing I found useful is that the conversation is translated, and it is very user-friendly in my opinion. I just cannot imagine a better experience that I could get from any other platform than Grain. Review collected by and hosted on G2.com.

The only downside is that this happens rarely. If the conversation is in a different language than English (let's say Hindi), the accuracy of the conversation reduces by a certain percentage. I only see that as a downside that can be better in my opinion. Review collected by and hosted on G2.com.

The AI-generated meeting summaries save me hours every week — instead of scrambling to take notes during customer onboarding sessions and internal syncs, Grain automatically captures everything and structures it into clear decisions and action items, so I can stay fully present in every conversation. The UI is clean and intuitive, making it easy to navigate recordings, find key moments, and share clips without any learning curve. The AI intelligence behind the summaries is impressively accurate — it correctly identifies speakers, captures technical details, and organizes follow-ups in a way that actually mirrors how I'd write my own notes. Grain also integrates seamlessly into our existing workflow — sharing recording links directly with customers after onboarding calls has been an unexpected but hugely valuable benefit. Performance-wise, recordings load quickly and summaries are ready almost immediately after the call ends. For the value it delivers, the pricing is very reasonable — it's essentially replaced the need for a dedicated note-taker on our team. The onboarding experience was smooth and the support team is responsive whenever we've had questions. Review collected by and hosted on G2.com.

The search functionality within recordings could be a bit more refined — sometimes finding a specific moment across multiple meetings takes a few extra clicks. Would love to see that improved, but it's a minor inconvenience given how much value the rest of the tool provides. Review collected by and hosted on G2.com.

I love so many things about Grain! 1 - The layout of transcript and video make it really easy to jump around and find what you need. 2 - The interactive transcript that automatically pulls the video to the point in the transcript; because sometimes you need to revisit the actual conversation and not just the words. 3 - The clips feature, which we use for impromptu social media clips; being able to clip directly from the transcript is amazing. 4 - The new integration with Claude is fabulous and has made things much easier for pulling in files, updating meeting notes, etc. Review collected by and hosted on G2.com.

I would like the option to receive a link to the transcript directly via email, but the Claude integration has solved some of that for me. Review collected by and hosted on G2.com.

I like that I can store all of our research videos into specific playlists and that I can access them with the transcriptions quickly. I can search words within the transcription and then can highlight specific sections to make smaller video snippets. Review collected by and hosted on G2.com.

Like most tools when Grain is recording it takes up a space in our Google Meet which can take up the screen space for the interview at times. Luckily this does not show up in the recording, but is more of an annoyance at the time of the recording. It would be nice if Grain notified that it was recording and then could minimize so it's not seen. Review collected by and hosted on G2.com.

Grain is a fantastic platform that I have been looking for throughout my career in Sales. Being able to have a second digital brain that captures all the information from my calls and distill that information down to details to drive business forward - has been a game changer. Review collected by and hosted on G2.com.

There has not been anything so far that has caused me any headaches with Grain. They've been great to deal with Review collected by and hosted on G2.com.

I wasn't looking for anything fancy, so to me, the most important thing is that Grain's transcription quality is good compared to the other tools I tested. It is surprisingly accurate in multiple languages. Review collected by and hosted on G2.com.

I was very disappointed when they eliminated the option to add non-recorder users. This was one of the reasons why we chose Grain and now we'd need to pay for a whole additional seat for colleauges that only are going to view videos and check highlights. Certain aspects of the interface and adding highlights to stories can be clunky. UPDATE: It was incredibly frustrating to find that, upon downgrading our subscription, we were locked out of our own meetings/recordings. I work at another SaaS and, no matter what plan our customers are on, we believe that they are always the owners and in control of their own data and content. It's just wild to me that a tool would lock you out of the content you have created. I told them I was planning on deleting the account and wanted to export my recordings beforehand, and Grain said I had to pay for a whole month of a superior plan first in order to export MY OWN meeting transcripts. Review collected by and hosted on G2.com.

Automatically joins meeting, Transcript, Sharing with attendees and team Review collected by and hosted on G2.com.

I'd like to be able to have a Pay now button. I lock m,y card so my monthly payment sometimes does not go through. I don't need to update my card, just the ability to click to pay. Review collected by and hosted on G2.com.