Mihup Reviews & Product Details

What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interactions at scale, with dashboards that are both clean and insightful. It’s straightforward to set up, and the AI-driven analysis delivers actionable insights almost instantly. The customer support team is proactive and knowledgeable, helping us fine-tune models to our specific use cases. Mihup also integrates well with our existing call systems and CRM tools, which keeps everything connected and consistent. Review collected by and hosted on G2.com.

While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from different sources. Some of the more advanced analytics settings could also be made a bit more intuitive. That said, once everything is configured, the system runs smoothly with minimal manual effort. Review collected by and hosted on G2.com.

Can understand Indian languages & dialects, code switching, regional accents etc. Live alerts during calls, compliance monitoring, sentiment shifts, agent guidance. Both cloud and on premises deployment options. Target sectors like automotive, BFSI, contact centres etc., so capable for real world enterprise use. Good customer Support. Review collected by and hosted on G2.com.

Less mature/market wide recognition compared to global large vendors.

If workflows are highly complex or global with many languages beyond what they currently support, we will need extra effort. For non Indian languages or non dialect scenarios, it does not have very broad data/training. Pricing & other details are not transparent enough. Review collected by and hosted on G2.com.

What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out because it helps us understand customers better without having to listen to every call, making the process faster. It significantly helps us improve service quality and decision-making. Review collected by and hosted on G2.com.

Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. Review collected by and hosted on G2.com.

We are truly grateful for the exceptional services offered by Mihup, seamlessly converting calls into transcripts and providing insightful analysis and evaluations. Their expertise has been invaluable to our operations.

We appreciate the value of the service, but we see opportunities for enhancements that could further elevate its impact and benefits. Review collected by and hosted on G2.com.

There is nothing about dislike as of now. This tool has been instrumental in driving our ongoing processes, meticulously catering to every detail and function with expert curation. Its significance cannot be overstated. Review collected by and hosted on G2.com.

this platform turns voice and text interactions into practical, actionable intelligence with remarkable speed Review collected by and hosted on G2.com.

Some customization options could be more straightforward. Setting up specific rules or advanced filters occasionally required extra manual tweaking Review collected by and hosted on G2.com.

The solution stands out for its accuracy and the flexibility it provides, allowing customers to adapt it according to their own processes. Review collected by and hosted on G2.com.

Expanding into additional foreign languages would help make this a truly universal solution. Review collected by and hosted on G2.com.

Mihup’s AI assistant is incredibly efficient and intuitive. The multilingual voice recognition works seamlessly, allowing smooth interactions even in mixed-language environments — perfect for diverse teams or customer bases. The platform is fast, easy to integrate, and significantly improves productivity by automating repetitive tasks and providing quick, accurate responses. The continuous learning aspect ensures the assistant keeps getting better with time. Review collected by and hosted on G2.com.

While Mihup is powerful, the initial setup and training phase can be a bit time-consuming, especially if you need to customize responses for very niche use cases. More detailed documentation and example workflows would help new users onboard faster. Occasional updates also require minor reconfigurations. Review collected by and hosted on G2.com.

What I like best about Mihup is how easy it is to use and set up. It blends well with our existing tools, and the support team is always responsive. The platform has all the right features without feeling complicated — we use it regularly and it just works. The implementation part is also simple and they give good support Review collected by and hosted on G2.com.

Mihup works well overall, but there’s some room for improvement in terms of UI responsiveness and occasional delays during integration with our internal tools. A few advanced features also take time to understand without proper onboarding. Review collected by and hosted on G2.com.

Provides good insights to customer calling towards understanding customer sentiments. The customization offered is based on client requirements. Review collected by and hosted on G2.com.

The commercials are bit on the higher side, especially for Clients who renew the contracts. Provide long term contract options. Review collected by and hosted on G2.com.

The best thing I like about mihup as it has a capacity to do 100% audits of the overall calls we received at the customer care with scoring according to our parameters. Also it's given access to pull out different types of report ie agent performance, Reapeat Call data, Escalation - Summary which helps to identifies if it's social, internal or legal escalation being received Review collected by and hosted on G2.com.

Transcript needs to be improved as of now the accuracy is 80% it's should be 100% Review collected by and hosted on G2.com.