Spiky allows me to deep dive into user sentiment and customer health in a meaningful way. It also allows me to manage at scale, dropping into key points in calls without watching the whole call.

The quality of the summary and detailed notes, and the actions decided during the meeting linked to participants or subjects are clearly prepared. Integration with Zoho CRM is very good, it's possible to create notes within Zoho CRM. Ability to specify a sales methodology and then to analyse deals based on that methodology. Tool is able to analyse the overall status of the deal based on multiple calls and also able to sync the methodology results to CRM Ability to use iPhone and iPad app to listen to field sales calls

Meeting analysis and topic by topic seperation with transcription, very meaningful summary generation. Talking with agent about meeting