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Best Complaint Management Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Complaint Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Complaint Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Complaint Management category.

In addition to qualifying for inclusion in the Complaint Management Software category, to qualify for inclusion in the Small Business Complaint Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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11 Listings in Small Business Complaint Management Available

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    G2 Score
Zoho Desk
(7,403)4.4 out of 5
9th Easiest To Use in Complaint Management software
View top Consulting Services for Zoho Desk
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    710
    Features
    517
    Ticket Management
    377
    Integrations
    360
    Intuitive
    343
    Cons
    Learning Curve
    329
    Steep Learning Curve
    233
    Limited Customization
    196
    Complexity
    191
    Not Intuitive
    181
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
710
Features
517
Ticket Management
377
Integrations
360
Intuitive
343
Cons
Learning Curve
329
Steep Learning Curve
233
Limited Customization
196
Complexity
191
Not Intuitive
181
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Zendesk for Customer Service
(6,708)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Complaint Management software
View top Consulting Services for Zendesk for Customer Service
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    531
    Features
    402
    Customer Support
    286
    Helpful
    280
    Ticket Management
    257
    Cons
    Missing Features
    217
    Learning Curve
    183
    Limited Features
    182
    Limited Customization
    159
    Complexity
    139
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.4
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,011 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
531
Features
402
Customer Support
286
Helpful
280
Ticket Management
257
Cons
Missing Features
217
Learning Curve
183
Limited Features
182
Limited Customization
159
Complexity
139
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.4
Two-Way Communication
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,011 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
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Salesforce Service Cloud
(7,203)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Complaint Management software
View top Consulting Services for Salesforce Service Cloud
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,705
    Features
    1,497
    Case Management
    1,479
    Efficiency
    1,297
    Helpful
    821
    Cons
    Complexity
    912
    Learning Curve
    787
    Steep Learning Curve
    628
    Expensive
    585
    Missing Features
    584
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    All-Employee Access
    Average: 8.7
    8.7
    Priority Case Alerts
    Average: 8.5
    8.7
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,705
Features
1,497
Case Management
1,479
Efficiency
1,297
Helpful
821
Cons
Complexity
912
Learning Curve
787
Steep Learning Curve
628
Expensive
585
Missing Features
584
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,922 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Freshdesk
(3,719)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Complaint Management software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    352
    Features
    237
    Automation
    179
    Efficiency
    171
    Ticket Management
    170
    Cons
    Missing Features
    115
    Ticketing Issues
    93
    Ticket Management
    93
    Limited Features
    89
    Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    8.6
    Priority Case Alerts
    Average: 8.5
    8.8
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,047 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
352
Features
237
Automation
179
Efficiency
171
Ticket Management
170
Cons
Missing Features
115
Ticketing Issues
93
Ticket Management
93
Limited Features
89
Limitations
83
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,047 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
6th Easiest To Use in Complaint Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
    • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
    • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Features
    48
    Customer Support
    45
    Helpful
    42
    Efficiency
    36
    Cons
    Learning Curve
    12
    Missing Features
    11
    Not Intuitive
    10
    Steep Learning Curve
    10
    Integration Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.7
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
  • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
  • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Features
48
Customer Support
45
Helpful
42
Efficiency
36
Cons
Learning Curve
12
Missing Features
11
Not Intuitive
10
Steep Learning Curve
10
Integration Issues
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
483 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Kapture CX
(359)4.5 out of 5
1st Easiest To Use in Complaint Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Manager
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 59% Mid-Market
    • 28% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer relationship management tool that assists in managing customer communication, ticket assignment, and report generation.
    • Users frequently mention the user-friendly interface, efficient ticket management, and the ability to capture and document critical customer interactions as key benefits of Kapture CX.
    • Reviewers experienced issues such as delayed notifications, complex initial setup, and occasional system slowdowns when handling high ticket volumes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    92
    Helpful
    86
    User-Friendly
    78
    Efficiency
    76
    Cons
    Slow Performance
    58
    Slow Loading
    54
    Slow Speed
    46
    Delays
    42
    Improvement Needed
    39
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    All-Employee Access
    Average: 8.7
    8.7
    Priority Case Alerts
    Average: 8.5
    9.0
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    569 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Manager
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 59% Mid-Market
  • 28% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer relationship management tool that assists in managing customer communication, ticket assignment, and report generation.
  • Users frequently mention the user-friendly interface, efficient ticket management, and the ability to capture and document critical customer interactions as key benefits of Kapture CX.
  • Reviewers experienced issues such as delayed notifications, complex initial setup, and occasional system slowdowns when handling high ticket volumes.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
92
Helpful
86
User-Friendly
78
Efficiency
76
Cons
Slow Performance
58
Slow Loading
54
Slow Speed
46
Delays
42
Improvement Needed
39
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
9.0
Two-Way Communication
Average: 8.5
Seller Details
Seller
Kapture CX
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
141 Twitter followers
LinkedIn® Page
www.linkedin.com
569 employees on LinkedIn®
Front
(2,422)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Complaint Management software
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    340
    Communication
    258
    Team Collaboration
    258
    Features
    230
    Email Management
    190
    Cons
    Missing Features
    137
    Email Issues
    127
    Email Management
    107
    Email Management Issues
    78
    Email Communication Issues
    74
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    8.2
    Priority Case Alerts
    Average: 8.5
    8.9
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
340
Communication
258
Team Collaboration
258
Features
230
Email Management
190
Cons
Missing Features
137
Email Issues
127
Email Management
107
Email Management Issues
78
Email Communication Issues
74
View All Pros and Cons
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,441 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
DevRev
(164)4.4 out of 5
15th Easiest To Use in Complaint Management software
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 54% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DevRev Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Efficiency
    51
    Features
    48
    Helpful
    40
    Customer Support
    29
    Cons
    Missing Features
    30
    Limited Features
    21
    Lack of Features
    19
    Learning Curve
    18
    Not Intuitive
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    7.9
    Priority Case Alerts
    Average: 8.5
    8.7
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,250 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    889 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 54% Mid-Market
  • 34% Small-Business
DevRev Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Efficiency
51
Features
48
Helpful
40
Customer Support
29
Cons
Missing Features
30
Limited Features
21
Lack of Features
19
Learning Curve
18
Not Intuitive
16
View All Pros and Cons
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
7.9
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,250 Twitter followers
LinkedIn® Page
www.linkedin.com
889 employees on LinkedIn®
Hiver
(1,276)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Complaint Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Team Collaboration
    150
    Email Management
    131
    Communication
    105
    Collaboration
    82
    Cons
    Email Issues
    72
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Team Collaboration
150
Email Management
131
Communication
105
Collaboration
82
Cons
Email Issues
72
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,645 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Cirrus Complaints Handling System
(23)4.3 out of 5
14th Easiest To Use in Complaint Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Cirrus Complaints Handling System is a comprehensive solution designed to streamline the management of customer complaints across various industries. It offers a centralized platform that enables

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cirrus Complaints Handling System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    9
    Automation
    3
    Customer Support
    3
    Ease of Use
    3
    Features
    3
    Cons
    Integration Issues
    3
    Learning Curve
    3
    Difficult Learning
    2
    Limited Visibility
    2
    Complexity
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cirrus Complaints Handling System features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    All-Employee Access
    Average: 8.7
    8.2
    Priority Case Alerts
    Average: 8.5
    7.5
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cirrus Complaints Handling
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Cirrus Complaints Handling System is a comprehensive solution designed to streamline the management of customer complaints across various industries. It offers a centralized platform that enables

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 26% Enterprise
Cirrus Complaints Handling System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
9
Automation
3
Customer Support
3
Ease of Use
3
Features
3
Cons
Integration Issues
3
Learning Curve
3
Difficult Learning
2
Limited Visibility
2
Complexity
1
View All Pros and Cons
Cirrus Complaints Handling System features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
7.5
Two-Way Communication
Average: 8.5
Seller Details
Seller
Cirrus Complaints Handling
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
UsefulFeedback!
(40)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across the

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UsefulFeedback! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    11
    Feedback
    11
    Customer Support
    10
    Integrations
    10
    Cons
    Learning Curve
    6
    Expensive
    4
    Slow Performance
    4
    Lack of Resources
    3
    Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UsefulFeedback! features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    All-Employee Access
    Average: 8.7
    8.2
    Priority Case Alerts
    Average: 8.5
    8.2
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iCasework Limited
    Year Founded
    1999
    HQ Location
    London, GB
    Twitter
    @CivicaUK
    4,004 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across the

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 35% Mid-Market
UsefulFeedback! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
11
Feedback
11
Customer Support
10
Integrations
10
Cons
Learning Curve
6
Expensive
4
Slow Performance
4
Lack of Resources
3
Limitations
3
View All Pros and Cons
UsefulFeedback! features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.9
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
8.2
Two-Way Communication
Average: 8.5
Seller Details
Seller
iCasework Limited
Year Founded
1999
HQ Location
London, GB
Twitter
@CivicaUK
4,004 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
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