User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Zendesk is a customer support platform that consolidates all customer communications, automates repetitive tasks, and provides valuable insights to make customer support more efficient.
- Users like Zendesk's ability to centralize all customer interactions, its automation features, and its reporting functions that offer valuable insights into overall performance.
- Users experienced issues with Zendesk's complexity and cost, finding it overwhelming to set up and manage, especially for smaller teams, and expensive as they scale due to advanced features requiring higher-tier plans or add-ons.
