--- title: MasterControl Quality Management System Reviews meta_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 523 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 523 scale: '5' date_modified: '2026-06-17' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # MasterControl Quality Management System Reviews **Vendor:** MasterControl **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.3/5.0 **Total Reviews:** 523 ## About MasterControl Quality Management System MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Targeted primarily at quality professionals within the life sciences industry, MasterControl Qx serves a diverse range of organizations, from pharmaceuticals to biotechnology and medical devices. These industries often face stringent regulatory requirements and complex quality assurance processes. MasterControl Qx offers a centralized platform that integrates various quality management functions, allowing users to manage quality events, documentation, training, and audits seamlessly. This integration not only enhances operational efficiency but also ensures that organizations remain compliant with industry standards. One of the standout features of MasterControl Qx is its intelligent automation capabilities. By automating routine quality management tasks, organizations can reduce manual errors and free up valuable time for quality professionals to focus on more strategic initiatives. Additionally, the platform provides robust data insights that empower users to make informed decisions based on real-time information. This data-driven approach enhances the ability to identify trends, monitor compliance, and drive continuous improvement within quality processes. Furthermore, MasterControl Qx is designed to foster collaboration across departments and teams. The platform's connected nature allows for easy sharing of information and documentation, ensuring that all stakeholders are aligned and informed. This collaborative environment not only enhances communication but also supports a culture of quality throughout the organization. By utilizing MasterControl Qx, companies can create a more agile and responsive quality management system that adapts to changing regulatory landscapes and market demands. Overall, MasterControl Quality Excellence (Qx) stands out in the QMS category by providing a holistic solution tailored to the specific needs of the life sciences industry. Its combination of intelligent automation, robust data insights, and collaborative features positions it as a valuable tool for organizations striving to maintain high-quality standards while navigating the complexities of regulatory compliance. ## MasterControl Quality Management System Pros & Cons **What users like:** - Users find MasterControl Quality Management System very **user-friendly and intuitive** , enhancing usability for all skill levels. (115 reviews) - Users value the **centralized document management** in MasterControl, enhancing accessibility and supporting integrated processes seamlessly. (87 reviews) - Users value the **user-friendly training system** in MasterControl, enabling seamless integration of compliance and quality management tasks. (65 reviews) - Users value the **effective document control** in MasterControl, benefiting from easy access to revisions and approvals. (47 reviews) - Users appreciate the **intuitive interface** of MasterControl Quality Management System, making documentation management efficient and effortless. (47 reviews) - Users value the **customizable EDMS** and **well-organized learning center** , enhancing usability and support in quality management. (44 reviews) - QMS Management (40 reviews) - Users appreciate the **time-saving and efficient workflows** of MasterControl, enhancing their document management experience significantly. (35 reviews) - Customizability (30 reviews) - Integrations (30 reviews) **What users dislike:** - Users find the **interface not intuitive** , leading to confusion and difficulty navigating essential functions and workflows. (43 reviews) - Users find the **learning curve steep** with MasterControl, noting complexities in setup and navigation hinder efficiency. (42 reviews) - Users find **difficult usability** in MasterControl's Quality Management System, facing challenges with report creation and complex setups. (32 reviews) - Users find the **MasterControl system not user-friendly** , especially for newcomers needing a simpler interface experience. (32 reviews) - Users express concerns about **feature limitations** from using older software versions, impacting access to updates and support. (31 reviews) - Module Issues (29 reviews) - Complexity (28 reviews) - Users find the **complex setup** challenging, requiring significant training and adaptation to master workflow customization. (27 reviews) - Users find the **learning difficulty** considerable, requiring extensive training to navigate the system effectively. (25 reviews) - Limited Customization (24 reviews) ## MasterControl Quality Management System Reviews ### 1. Integrated, Compliant QMS That Streamlines Regulated Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Yoohan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** MasterControl Quality Management System is valuable because it provides an integrated and compliant platform for regulated quality processes. It helps connect documents, training, quality events, CAPA, change control, and approvals in a controlled workflow. The strongest point is its ability to support regulatory requirements such as audit trails, electronic approvals, version control, and traceability. It is especially useful for pharmaceutical, biotech, and medical device companies that need strong data integrity and inspection readiness. I also like that MasterControl can start with core QMS processes and expand over time into a broader quality and manufacturing platform. **What do you dislike about MasterControl Quality Management System?** Because MasterControl is a robust platform for regulated industries, the initial setup requires careful planning. Companies need to clearly define their workflows, user roles, approval rules, and validation strategy before implementation. For new users, the system can feel complex at first, so proper training and change management are important. Also, the project scope should be controlled carefully. If a company tries to digitize every existing paper process without simplification, the implementation may become heavier than needed. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl Quality Management System helps solve the problem of disconnected and manual quality processes. In regulated industries, quality documents, training records, deviations, CAPA, change control, approvals, and audit evidence are often managed separately through paper, shared folders, spreadsheets, or legacy systems. This can create delays, duplicated work, poor visibility, and difficulty maintaining traceability. MasterControl helps centralize these processes into one controlled platform. It provides workflow automation, electronic approvals, audit trails, version control, and clear linkage between documents, training, quality events, CAPA, and change control. The main benefit is improved compliance readiness, better process visibility, and more consistent quality operations. It also helps organizations reduce manual follow-up, respond to audits more efficiently, and build a scalable foundation for future quality and manufacturing digital transformation. ### 2. A wonderful tool for Life Sciences in an organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz K. | Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about MasterControl Quality Management System?** Everything is faily straight forward once you get into the system and get used to it. Everything is always in the system so its about "searching criteria". I love that there are multiple tool at your finger tips to get help if something isn't right or if you are lost. The customer service and the Cafe are so helpful and easy to navigate. **What do you dislike about MasterControl Quality Management System?** It was a lot to process at first with configuration and trying to buil the system to your companies needs. There was a lot of trial and error and just basically learning a new language. You need to have patience. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Everything is in the system and it won't be lost. Before, we were relying on word and pdf forms which is becoming obsolete. We were losing files, files being corrupted and not being able to retreive them. It is allowing more teams to work on one platform and work together for the end result. ### 3. Easy to Use and Superior Modularity **Rating:** 4.5/5.0 stars **Reviewed by:** Marco B. | IT Sr. Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about MasterControl Quality Management System?** I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, which allows for updates and the management of additional processes, including the production world. Furthermore, the electronic signature is a highly appreciated feature because it allows compliance with regulatory standards in the GxP world. **What do you dislike about MasterControl Quality Management System?** The reporting and intelligibility of audit trails could be improved **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System to manage quality processes in a paperless way, improving speed and security compared to paper. I appreciate the ease of use, expandable modularity, and GxP compliance with electronic signatures. ### 4. Life Sciences and MasterControl Qx **Rating:** 3.5/5.0 stars **Reviewed by:** Samuel S. | QA Compliance Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about MasterControl Quality Management System?** Ease of locating quality events. Customized e-forms. Trending and Reporting. **What do you dislike about MasterControl Quality Management System?** Outdated UI. Unable to imbed images or tables. Audit trail is behind several layers and can be difficult to trace. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Ease of customized e-forms to address certain business needs. Example, our Production and QA personnel may identify discrepancies in-process or before starting a line. These events are corrected and documented, but are assessed to be low impact/minimal impact that do not require full Deviation/Nonconformance investigations. MasterControl Qx allows us to create a custom e-form to capture these scenarios. QA can then review, perform initial risk assessment, and evaluate if an investigation is required without going through the full Deviation/Nonconformance module. This speeds up our event response time while still documenting the whole event to ensure compliance. ### 5. Seamless transition from paper-based QMS to eQMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices **Reviewed Date:** June 04, 2026 **What do you like best about MasterControl Quality Management System?** I evaluated several eQMS options for our company's transition from a paper-based system to an electronic one, and MasterControl's user interface was the most intuitive and easy to use. As our main concern was end user rollout and adoption, the modules keep processes in a neat 'container,' which makes the process of learning the system easier. As a first time sysadmin, there are endless resources from MasterControl Academy, to the Help pages, to the Community Hub which allow me to see the capability of the system. Our company will also make great use of leveraging dynamic organizers to maintain Design History Files, which previously was a huge manual effort. Overall, the best thing about the system is the time it saves. Previously, preparing a Change Order could take hours, but in MasterControl it takes minutes. **What do you dislike about MasterControl Quality Management System?** There are a couple small improvements that could be made. For example, with the search functionality-there is a general search bar at the top of the page, but also one within the page you are on, and I often end up searching in the wrong one. It is also difficult to keep multiple tabs of MasterControl open. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Users generating the wrong document numbers, not completing their training in a timely manner, and ease of locating training records. **Official Response from Megan Haskins:** > Thank you for this thoughtful review! We're glad to hear that our resources and team supported a seamless end-user role out and continued adoption. End-users are critical to continued success. ### 6. Efficient Workflow Management with Stellar Document Control **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about MasterControl Quality Management System?** I appreciate how MasterControl Quality Management System keeps all documents organized with wonderful revision and version control. The collaboration features are great for editing documents, and it's very easy to use with a nice user interface. I really value the ability to create customized forms for CAPAs and foreign material investigations; they are very detailed and work well. The document workflow for editing and revising documents works very well and flows easily, and it's easy to customize these workflows to fit what is needed. MasterControl is a highly functional system with designated workflows and secure information storage, allowing us to expand our quality system. The initial setup and configuration was done very efficiently and effectively, despite the amount of information to work through, thanks to the great organization of the schedule. After the configuration, it turned into a great product. **What do you dislike about MasterControl Quality Management System?** The tech support is very slow. It is easy to submit a ticket and follow up on it with all needed info, but the follow-through is slow. It would also be helpful to add photos for the IT help desk tickets. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System to keep documents organized with version control, customize forms for investigations, and follow a continuous improvement mindset. **Official Response from Megan Haskins:** > Thank you for the thoughtful feedback, Stephanie! We are glad to partner with you. ### 7. Reliable Quality Management System for Life Sciences Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about MasterControl Quality Management System?** I like MasterControl Quality Management System for its ability to centralize multiple quality processes into one integrated platform. It really makes document control, training management, change control, CAPA, and deviation tracking much more organized and efficient. I find the Document Control feature especially valuable because it ensures proper version control, document traceability, and controlled approval workflows. I also appreciated how easy and efficient it was to set up the system with the MasterControl team. **What do you dislike about MasterControl Quality Management System?** While MasterControl is a strong quality management platform, there are a few areas that could be improved. Document publication is one area where MasterControl is struggling, and we want them to improve this area. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl Quality Management System helps manage quality processes by eliminating manual paperwork, ensuring compliance, maintaining version control, and automating approvals. It centralizes multiple quality processes, making document control, training management, change control, and CAPA tracking organized and efficient. **Official Response from Megan Haskins:** > We love to hear how MasterControl help streamline work and increase efficiency! ### 8. MasterControl QMS: A Game-Changer for Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica W. | Document Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about MasterControl Quality Management System?** We've been using MasterControl Quality Management System for some time now, and it has truly transformed the way we handle compliance, document control, and overall quality processes. This system is a comprehensive, user-friendly, and highly efficient solution for organizations looking to streamline their quality management workflows. Seamless compliance management - MasterControl makes it easy to meet regulatory standards like FDA, ISO, and GMP with automated workflows and real-time tracking. It has significantly reduced the burden of compliance audits and greatly assisted with our recent FDA audit and UL. Pulling up workflows, procedures, work instructions was wildly easy and definitely cut time down. Powerful document control - The system provides a centralized repository for documents, ensuring version control, easy access, and secure collaboration across departments. The automation features eliminate manual errors and approval bottlenecks, and as the document control specialist I greatly appreciate the ease and organization. User-friendly interface - Despite being a robust system, MasterControl has an intuitive design that is easy to navigate and very comprehensive. We've been able to adapt quickly, which reduced training time and improved productivity. Even just surfing around by yourself with minimal training is effective in learning the different tools and spaces in document control. I can say it's been a great addition to our quality control and management team, honestly, I don't know where we'd be without it at this juncture. **What do you dislike about MasterControl Quality Management System?** I really have no come across many things that haven't already been addressed and patched since our system has adopted the program. Really an overall great experience. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl QMS is an indispensable tool for our organization that prioritizes quality, compliance, and efficiency. The automation, tracking and reporting features have saved us time and resources while ensuring we stay ahead of regulatory requirements and audits. I highly recommend for businesses looking for a reliable and scalable quality management solution. We all know how time consuming, stressful and angry our printers get around audit times, this really did help us (my position in particular) provide all the requested and necessary documentation to our auditors seamlessly. It really allowed our professionalism to shine. **Official Response from Megan Haskins:** > Thanks for this thoughtful review, Jessica! We are so glad that MasterControl is supporting you with cost and time savings! ### 9. Flexible Yet Challenging Setup for Qx Quality Events Management **Rating:** 3.5/5.0 stars **Reviewed by:** Petar M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about MasterControl Quality Management System?** I really appreciate the primary support I receive from Marc Baldwin. Flexibility and agility are standout features of the MasterControl Quality Management System, which help speed up and optimize our sysadmins' daily work. I like how all the quality events are managed in one system, allowing for overall event tracking. **What do you dislike about MasterControl Quality Management System?** I find the AQEM and MOC modules in MasterControl Quality Management System could be improved. Specifically, dynamic routing, AI numbers, APIs, and Audit Trail Reviews need enhancement. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System for all quality events in one system and overall event tracking, which speeds up and optimizes sysadmins' daily work. ### 10. Effortless Learning Curve, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Deona L. | Quality Assurance Specialist, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about MasterControl Quality Management System?** I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which makes it remarkably easy for users to get up and running. Whether through their structured training modules or hands-on guidance, users can acclimate quickly to the system, making transitions seamless based on roles. I am impressed by their incredibly responsive customer support that promptly addresses issues, ensuring smooth and uninterrupted usage of the system. Additionally, my favorite aspect is the company's dedication to continuous product enhancement and ongoing improvements, which reflects their commitment to evolving and meeting user needs effectively. This ongoing development guarantees that the system remains at the forefront of technological advancement, keeping up with industry demands. The user interface is another standout feature, with its intuitive design and uniform portals that facilitate an easy-to-navigate experience. Overall, the system is not only robust and fully accountable, providing a consistent and straightforward quality management process, but it is also a delight to work with due to its intuitive and user-friendly nature. **What do you dislike about MasterControl Quality Management System?** I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe should be eliminated due to their inefficiency and usability issues. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We use MasterControl Quality Management System for document and training administration, change management, and quality event management such as CAPA. It provides full traceability and consistent management, simplifying all quality operations. ### 11. Quality System Review **Rating:** 5.0/5.0 stars **Reviewed by:** Psalm B. | Quality Management Systems Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** MasterControl Quality Management System (QMS) has introduced several noteworthy updates recently. The system now boasts FedRAMP Moderate authorization for its Quality Excellence Gov (Qx Gov) solution, ensuring enhanced cybersecurity and streamlined compliance with federal standards. Additionally, AI-powered document management capabilities have been integrated, significantly improving the efficiency of document control processes. **What do you dislike about MasterControl Quality Management System?** While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface design to make it more intuitive and user-friendly could significantly benefit users, especially those new to the system. Additionally, expanding integration capabilities with other enterprise systems would streamline workflows and improve data connectivity. Improving the customization options for reporting and analytics could provide users with more tailored insights. Lastly, increasing the scalability of the system to better support growing organizations and adapting to evolving regulatory requirements would ensure long-term effectiveness and compliance **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Audit trail is much easier and traceability ### 12. Automated Workflow Tracking and Centralized Data Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** I highly appreciate its automated workflow tracking and centralized data management. It makes tracking deviations, CAPA, and change controls much easier and more transparent across different departments. **What do you dislike about MasterControl Quality Management System?** System configuration and system updates require a lot of time and technical effort. It would be much better if the platform offered a more modern UI and faster loading times when opening heavy documents. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl helps us solve the problem of fragmented document management and manual tracking of quality events. Before implementing it, preparing for regulatory audits required a tremendous amount of paper-based cross-checking and time. By centralizing our SOPs, deviations, and CAPAs, it ensures complete data integrity and traceability. The biggest benefit is that we are always audit-ready, which significantly reduces compliance risks and saves our team hours of manual preparation. ### 13. AQEM Simplifies Quality Event Management with a Clear, Structured Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Sangmi H. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** I like AQEM because it simplifies quality event management and provides a clear, structured workflow. It improves efficiency, traceability, and overall user experience. **What do you dislike about MasterControl Quality Management System?** Some features can be complex for new users, and certain workflows require additional configuration. There is still room for improvement in usability, notifications, and workflow flexibility. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl QMS helps us manage quality events in a more structured and efficient way. AQEM improves workflow transparency, task tracking, and cross-functional collaboration, reducing manual work and supporting regulatory compliance. ### 14. MasterControl QMS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices **Reviewed Date:** April 21, 2026 **What do you like best about MasterControl Quality Management System?** There are so many options within the same system. Many opportunities to utilize MasterControl to drive process improvements and efficiency within the organization **What do you dislike about MasterControl Quality Management System?** There are some modules that have permissions and access rights that are separate so the work needs to be duplicated (for example the general QMS and also Ax). The system also lacks some flexibility in some areas and instead of having the tool work for us, sometimes we feel like we need to adjust our work for the tool. The support from MasterControl's representatives also isn't that great and they tend to cancel or reschedule meetings a lot. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Helping to support digitalization of manual paper processes and supporting processes that are currently very cumbersome and require multiple cross-functional efforts - mastercontrol is helping to streamline this need ### 15. Perfect for life sciences companies! **Rating:** 4.0/5.0 stars **Reviewed by:** Sean M. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about MasterControl Quality Management System?** I use MasterControl Quality Management System for quality control and managing documents, and I really value how it puts all our stuff in one place, which we desperately need. I enjoy the AQEM interface; building workflows is fun and easy. Setting it up was also easy for our team. **What do you dislike about MasterControl Quality Management System?** I feel like AQEM is lacking some basic capabilities that I'd like to see added. Small things like, having formulas for calculating auto-populated fields based on the values of previous field data input by users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl Quality Management System centralizes our documents, which we desperately need. I enjoy the AQEM interface because building workflows is fun and easy. ### 16. Time saving **Rating:** 4.0/5.0 stars **Reviewed by:** Simone B. | Global Quality Compliance , Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about MasterControl Quality Management System?** Checklists can be launched from moc interface **What do you dislike about MasterControl Quality Management System?** Stand alone not mandatory action items to be launched separately and not directly linked to moc **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It helps managing quality and daily work ### 17. Highly Configurable to Match Our Company Processes **Rating:** 4.0/5.0 stars **Reviewed by:** 지희 . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** What can be configured freely to fit the company's process **What do you dislike about MasterControl Quality Management System?** The screen looks like a phone or tablet PC, so I have to scroll a lot **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It helps us manage quality processes more consistently and allows workflows to be customized to fit our company’s processes. This benefits us by improving efficiency and standardization, although the screen layout could be improved to show more information at a glance. ### 18. Highly Configurable for Audit Readiness **Rating:** 4.0/5.0 stars **Reviewed by:** Mikkel F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about MasterControl Quality Management System?** I like MasterControl Quality Management System because it's super easy to configure as I want. The good development process and release process are also aspects I appreciate. We switched from D4 to MasterControl because of its functionalities. **What do you dislike about MasterControl Quality Management System?** Product release **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System for audit readiness, and I appreciate its easy configurability that supports a good development and release process. ### 19. Great Compliance and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** MasterControl is completely audit-ready, which gives us peace of mind. Building custom workflows is surprisingly easy and intuitive, and whenever we do run into a roadblock, their customer support is incredibly good **What do you dislike about MasterControl Quality Management System?** The AI features could definitely be better and feel a bit behind modern standards. Also, the backend administration. Specifically managing user permissions and setting up training profiles is quite cumbersome. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Overall easing and digitalization of processes. A lot of processes and documentation are in one spot. This saves us a massive amount of time during daily tasks and makes us fully audit-ready at any moment. ### 20. Secure, GMP-Compliant, and Easy to Use Day to Day **Rating:** 4.5/5.0 stars **Reviewed by:** Surinder M. | Senior Quality Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about MasterControl Quality Management System?** It feels very secure and is GMP-compliant. It’s also easy to manage, navigate, and use day to day. **What do you dislike about MasterControl Quality Management System?** It can be very expensive at the start, especially when it comes to making the initial purchase. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It’s easy to track things, and you can generate metrics without much effort. ### 21. Versatile QMS with Minor Usability Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Philip P. **Reviewed Date:** November 20, 2025 **What do you like best about MasterControl Quality Management System?** I appreciate the versatility and ease of use offered by MasterControl Quality Management System, making it accessible for various tasks within my company. The easy filing system for company documentation is particularly beneficial, ensuring that important files are organized and readily accessible. Moreover, the real-time review feature across multiple sites significantly enhances document management capabilities. I also value the centralized training software and change control management, which streamline our workflow and boost efficiency. The initial setup was easy enough, simplifying the transition to this system. **What do you dislike about MasterControl Quality Management System?** I frequently get logged off the MasterControl Quality Management System in the middle of working on a module or eform. Additionally, I am frustrated by the inability to make multiple selections during dropdown items. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System for real-time document reviews across sites, centralized training, and change control management, which streamline our documentation and compliance processes effectively. ### 22. Streamlined Document Control for Labs **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique G. | Quality Specialist, Molecular Laboratory Technologist **Reviewed Date:** February 05, 2026 **What do you like best about MasterControl Quality Management System?** I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one another, which makes it a great system for document control and managing retention records. Additionally, the initial setup was pretty user-friendly, and although it was a bit challenging at first due to switching from different systems, once we got more involved, the configurations were pretty easy to get through. **What do you dislike about MasterControl Quality Management System?** I think we're gonna be improvement on some of the in progress modules. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System to avoid a paper-based system, storing documentation, records, and forms, ensuring complete document control. ### 23. User-Friendly with Flexible Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about MasterControl Quality Management System?** I really like the ease of infocard creation and collaboration in the MasterControl Quality Management System. It's user-friendly and easy to learn, which is great. I also appreciate the reports and the flexible role and rights options. The initial setup was fairly easy, especially with MC help. **What do you dislike about MasterControl Quality Management System?** AQEM needs lots of improvement to be better than FBS. The basic expectation would be to do everything that FBS does, with the addition of customization. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It provides a single platform for all our documents, making them searchable across sites as needed. ### 24. Streamlined Collaboration Across Continents **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel Z. **Reviewed Date:** January 09, 2026 **What do you like best about MasterControl Quality Management System?** I like that MasterControl Quality Management System contains all of the modules in one place, which makes it fairly easy to use. It streamlines work, allowing collaboration with different people from various business units and even across continents. This helps in having everything in place and improves our ability to work together. **What do you dislike about MasterControl Quality Management System?** The forms should have the option to use rich text instead of plain text. The ability to add links and photos into complaints would be beneficial. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System for document management, quality and events management, complaints, issue reviews, and training. It streamlines work, making collaboration with different business units across continents easier by having everything in one place. ### 25. Regained Control of Thousands of Documents with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Janek H. | BI/Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** It helped us regain control over our thousands of documents and the different document types we manage. **What do you dislike about MasterControl Quality Management System?** Barely anything, but some new features to me appeared to be slowly implemented. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Controlling documents incl. review, revision and training as well as process digitization. ### 26. Showcasing Cutting-Edge Tech with an Amazing Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Quality and Process Improvement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** Showcasing of new and upcoming technologies and capabilities. Amazing team supporting every part of the event **What do you dislike about MasterControl Quality Management System?** Some sessions were only 30 minutes but could have been an hour. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Better integration between AQEM and other modules like supplier and audit. Amazing AI capabilities. ### 27. Inflexible and Storage-Limited Despite an Out-of-the-Box Start **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about MasterControl Quality Management System?** Mastercontrol provided an out of the box solution with standard configurations that gave the ability for a low effort implementation **What do you dislike about MasterControl Quality Management System?** Everything else. MasterControl was inflexible and had issues with the amount of storage we needed for our validation deliverables. We hit issues trying to parse out user roles as well **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl was serving as our eTMF/document repository. ### 28. Great for any mid to large size organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. **What do you dislike about MasterControl Quality Management System?** The initial setup can be complex, particularly when customizing workflows extensively—the builder is powerful but not always intuitive for new users. Simultaneous multi-user editing (like Google Docs) is limited, which can slow down large-team reviews. For those transitioning from older MasterControl versions, Qx is a significant upgrade, but expect some retraining to fully utilize its capabilities. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Qx is ideal for life sciences, pharma, or any regulated manufacturing organization managing complex documentation. It scales effectively for both small teams and global enterprises, delivering ROI through compliance assurance and operational efficiency. I strongly recommend it—our team would never revert to manual systems or outdated platforms. ### 29. Disjointed System to Successful Implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** What I appreciate most about MasterControl Qx is the automation features within the training module. Although we've only been using the system for around six months, I can already recognize the advantages it will offer us. Previously, we relied on a paper-based system where keeping track of retraining was nearly impossible, but now I've begun setting up automated retraining tasks. I'm truly looking forward to experiencing the positive impact of this automation firsthand. **What do you dislike about MasterControl Quality Management System?** I understand that MasterControl is designed as an electronic system with the intention of reducing paper use. However, in practice, a significant portion of testing and documentation still relies on forms that must be printed and tracked manually. One of the main drawbacks I’ve encountered is that MasterControl does not offer an efficient method for controlled printing of documents. While Controlled Copies are available, the process can become cumbersome and time-consuming, especially when there are over 100 forms to print each day. Furthermore, the reconciliation options for controlled copies are limited and do not adequately support proper reconciliation once a document has been executed. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl has streamlined several paper-based processes by bringing them together in a single, centralized location. This consolidation has made it much easier to track and manage these processes, resulting in greater efficiency overall. ### 30. Quality Management System for Life Sciences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MasterControl Quality Management System?** I really appreciate the interconnectability of MasterControl Quality Management System. It allows me to see different quality events all tied together, which makes it easier to find root causes. The setup was fairly easy and everything just works well. **What do you dislike about MasterControl Quality Management System?** They improve it constantly. We have never had to ask for improvements. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System to tie everything together from different processes, making it easier to find root causes of quality events. **Official Response from Megan Haskins:** > Thank you for this review. Continuous improvement is a core component of MasterControl and I'm glad to hear it's felt in your organization. ### 31. Efficient management with easy customization and AI tools **Rating:** 4.5/5.0 stars **Reviewed by:** 남혁 . | 선임, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** The most favorable aspect of the MasterControl Quality Management System is that it can be easily customized and it allows for the easy creation of many AI tools. These features are easy to use, which is satisfying. **What do you dislike about MasterControl Quality Management System?** There is none. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The MasterControl Quality Management System assists in the area of quality system management. ### 32. We have used Doc’s and Training for over 12 years **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer C. | Senior Manager - QMS System Administration & Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** Doc’s & Training Modules make it simple for us to keep our users up to date on the latest docs and keep their training current. Configuration is user-friendly for a business owner, only requiring a basic knowledge of systems but doesn't require any coding knowledge/experience. **What do you dislike about MasterControl Quality Management System?** The Doc’s and Training modules have not changed much in the past few years. It would be nice to see more focus on these products for enhancements to make processes run more efficiently. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We are currently implementing use of Insights for its Dashboard capabilities. This is going to provide more visibility to business leaders for tracking and trending of data to make informed decision. ### 33. Audit Module Needs Improvement Despite Solid Capa dev fbs **Rating:** 2.5/5.0 stars **Reviewed by:** Souad M. | Fermentation Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about MasterControl Quality Management System?** Capa dev FBS works well as a process management tool and functions reliably. **What do you dislike about MasterControl Quality Management System?** The audit module isn’t very user-friendly and needs further refinement. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Overall, it’s a good tool for keeping track of quality. ### 34. 2yers experience with MC **Rating:** 4.0/5.0 stars **Reviewed by:** Anker H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about MasterControl Quality Management System?** It appears quite thrustworthy, f.ex. you cannot delete anuthing at all **What do you dislike about MasterControl Quality Management System?** The confusing navigation and location of similar things **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It keeps us in compliance with regulatioons on documents and quality processes. ### 35. Successful implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** Implementation went well, and the system integration between documents and the other modules exists and works well. **What do you dislike about MasterControl Quality Management System?** There are some areas that could use improvement such as customization for columns that remain static in both search and my tasks. Customization of my tasks is a big one. There are also areas of document control that need improvement (no reject of DC collaboration, and the ability for a reject workflow to go through without all original collaborators signing off on the revisions). The fact that the original modules work slightly different makes it hard for buy in and hard to train end users. When creating procedures we literally have to log in to each module to verify functionality when if they all worked the same it would make it easier. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Increased efficiency, tracking ability, reduced time to complete various everyday tasks. ### 36. A modern approach to digital quality **Rating:** 4.0/5.0 stars **Reviewed by:** Marco B. | IT Application Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about MasterControl Quality Management System?** Very flexible and scalable system especially for the Document managent and for collaboration on quality workflows. QA staff can manage processes in a very smart way, **What do you dislike about MasterControl Quality Management System?** I think the technology behind the system (based on a html markup language and javascript) could be changed to avoid browser cache issues and improve performance. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Improve pharma Quality processes like Deviation, Change Control, CAPA & NON Conformance. Provide bettere analytics to calculate KPI. Management of the SOP and Doc management in a better way. ### 37. Compliance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about MasterControl Quality Management System?** MasterControl QMS helps organizations comply with various industry regulations and standards such as FDA, ISO, and GMP. The system offers a centralized repository for all quality documents, guaranteeing access to only the most current versions. Automated workflows for document routing, approval, and revision control simplify document management, minimize errors, and ensure consistency. **What do you dislike about MasterControl Quality Management System?** Complexity - MasterControl QMS is a comprehensive system with many features, which can make it complex to implement and use. Organizations may require significant training and support to fully utilize the system's capabilities. Integration Challenges - Integrating MasterControl QMS with existing enterprise systems such as ERP and MES can be challenging. Compatibility issues and the need for custom integration solutions may arise, requiring additional technical expertise. Data Migration - Migrating existing quality data to MasterControl QMS can be a complex and time-consuming process. Ensuring data accuracy and completeness during migration is critical but can be challenging. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document Control - Managing and controlling quality documents manually can lead to errors, inconsistencies, and outdated information. It provides a centralized repository for all quality documents with automated routing, approval, and revision control. Ensures access to the latest document versions, reduces errors, and maintains consistency. ### 38. life sciences **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about MasterControl Quality Management System?** - All the documents and e-forms are in one place - Ease of searching - Ability to create custom e-forms and workflows - role-based access control - create automated digital reports for tracking and data collection **What do you dislike about MasterControl Quality Management System?** - User interface is dated (not as modern) - some pre-programmed functions cannot be hidden or disabled, which can lead user error in selecting the function where it is not applicable - the digital reports do not synchronize if the data sources are modified, rendering the report results incomplete **What problems is MasterControl Quality Management System solving and how is that benefiting you?** All our quality events and documentations reside within MasterControl. We don't have to rely on paper forms (which can be lost or damaged), and everything can be easily looked up in the system. ### 39. Absolutely Flexible and Easy to Adjust to Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Sabine K. | GMP/GLP Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about MasterControl Quality Management System?** Absolutely flexible, can be adjusted to your needs **What do you dislike about MasterControl Quality Management System?** Some new features are not working as expected. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Documentation, training , digitalization. Fully compliant records, signatures, traceability ### 40. Streamlines Document Control But Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** I truly appreciate how MasterControl Quality Management System allows everything to behave consistently across the platform. This consistency facilitates our ability to quickly and efficiently adopt new modules and build-outs, significantly reducing the learning curve for both new and existing users. This ensures a seamless transition when implementing new solutions, making it easier for teams to pick up on new features without needing constant retraining. The platform's standardized system enhances our business processes by effectively managing large volumes of data, which is invaluable for document control, forms, record management, and audit management. Overall, this consistent and reliable performance across the board adds considerable value to our operations. **What do you dislike about MasterControl Quality Management System?** I find the end-user interface challenging to navigate. It's not always user-friendly, which can cause issues, especially for users who are not familiar with the system. Simplifying the view and reducing the number of steps required would greatly enhance user experience, as currently, users can get lost easily within the system. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I use MasterControl Quality Management System to manage large amounts of data with a standardized system, and its consistent platform behavior allows quick and efficient implementation of new solutions. **Official Response from Megan Haskins:** > Thanks for sharing your experience with MasterControl customer support! We are here for your success. ### 41. IT GxP systems manager **Rating:** 4.5/5.0 stars **Reviewed by:** Betzaida S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about MasterControl Quality Management System?** For me, the accessibility is user-friendly and easy to navigate. **What do you dislike about MasterControl Quality Management System?** I believe the search capability should be updated more. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Training and documentation process ### 42. Loving MasterControl **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa R. | Quality Assurance Specialist III, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** I love how customizable MasterControl is. I have used other eQMS where they have not necessarily met the need of our company and we have had to make it work for us. MasterControl is constantly improving its systems and takes the feedback from customers and applies it. **What do you dislike about MasterControl Quality Management System?** My least favorite thing about MasterControl thus far is the risk module. It is very outdated and could use improvements that can assist other modules. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Getting all items in the platform to be in different languages so it can be utilized across all of our business entities internationally. ### 43. MasterControl Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** The most helpful thing about the MasterControl system is the doc management system. All documents are organized and submitting a DCR or change request is easy and more importantly user friendly. It has helped us with retention & controlled copies. **What do you dislike about MasterControl Quality Management System?** The aspect we dislike about the system are the J reports. We find it fairly difficult to create a report or pull any data from the system. As the business grows and changes, so do our requirements. The J reports are not user friendly and require a lot of knowledge and coding to get the correct data. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The business problems the MasterControl Quality Management system is solving is our weekly KPI reports. We gather data from the system, report, then analyze the data. Then we use the results to improve our processes. ### 44. A Review of MasterControl's Qx Module for Use in the Life Sciences Field **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about MasterControl Quality Management System?** I've been using MasterControl’s Qx module for a just under two years now. Having everything integrated into one system is incredibly convenient. It simplifies document management, training, audits, and quality events. The document management feature is probably the most noticeable advantage. Instead of dealing with scattered paper files, everything we need is right there in the system. It’s hassle-free, and the approval process is so much smoother. It’s made it easier to keep track of what’s complete and what’s pending. Tracking employee training is another huge advantage. We use Qx to manage all of our SOP training. I no longer have to go through individual personnel files to make sure they’re up to date on their training because the system tracks everything for me. It helps keep us compliant and ensures that everyone has the knowledge they need to perform their job. **What do you dislike about MasterControl Quality Management System?** It’s not all perfect. It’s not an intuitive system and the learning curve is steep, especially with some of the more complex features. There are some customization limits, but for what we need, it’s been enough. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Overall, I’m happy with the Qx module. It has helped streamline our processes and saved us both time and money. If you’re looking for a way to bring all your quality management tasks together in one place, and you’re willing to commit to the initial training, Qx is worth considering. There are numerous available features that we have not yet begun to implement, so I look forward to maximizing the potential of the module. ### 45. Leading option, leading the way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2025 **What do you like best about MasterControl Quality Management System?** The MasterControl (MC) Quality Management System has served our company extremely well over the last year and a half. We operate within the Life Sciences industry as a Wholesale, Distributor and Project Management for Clinical Trials. We were moving from a manual (but mostly digital) processes into an eQMS for all essential Quality processes. Implementation has been very easy, particularly as supported by SeerPharma and with the rapid onboard program. The system is used every day but pretty much every team member. The Document and Training modules introduced first have made Quality team's life so much easier! We are for more dynamic and responsive to changes. This is doubly so for elements now captured in Advanced Quality Event Management (AQEM) Module as supported by Validation on Demand. Validation as supported by VxT has meant the small Quality team is able to navigate updates, module changes etc with strong transparency of the validation work done by MC. Have not integrated with any other systems via APIs as of yet, but keen to. **What do you dislike about MasterControl Quality Management System?** Having used both the Process Module and AQEM, I could not recommend the Process module for quality events. the AQEM is a far easier tool to navigate, create and transform to your needs. Support team is very attentive but will push you to do a lot of self-solving (clearing cache, sign in/sign out) first sometimes to the point of going around in circles on an issue via email. If this was done over a call it might reduce the feeling of things taking so long to resolve. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Dynamic, easy to use eQMS. Greater efficiencies, adaptability to business needs. ### 46. Qx is a lifesaver for the life sciences sector! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** Qx has been very helpful in organizing our MoC's (Management of Change/Change Requests) in order to track who has signed and where in the Change Process items are. It has also helped us be able to make sure all pertinent departments are involved in case a department is effected by the changes happening they can add in their reviews of any systems that are needed. In addition to MoC's, QX has been fantastic is making deviations and out of specification events trackable for everyone from batch release to document control. **What do you dislike about MasterControl Quality Management System?** The only thing I could think of being a downside is the searching for a deviation or other similar event. It would be nice to be able to use the advanced search option to search for a deviation or other event instead of having to go through FBS module. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Keeping things electronic and able to be accessed quickly. Not having a huge room that has boxes upon boxes of paperwork collecting dust and requiring tracking of each document coming in and out of that room. ### 47. Best Software for a Life sciences company **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Range Safety Officer II, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about MasterControl Quality Management System?** The MasterControl QMS is a full system that provides all the needed functionality of a QMS system, with constant improvements **What do you dislike about MasterControl Quality Management System?** This is an expensive software, so if budget is an issue may not be for your company **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The MasterControl QMS is solving our need for a Quality Management System ### 48. MasterControl - Life Sciences Software **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten E. | Quality Technology Specialist II, Biotechnology, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about MasterControl Quality Management System?** Process Module - I miss some of the features here that are not in the Advanced QEM platform. **What do you dislike about MasterControl Quality Management System?** JReports - they are tricky to create but Insights helps with this. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Archived versions of SOPs and Documents are limited based on roles. That alone eliminated a lot of issues of end users being able to access older versions of documents. ### 49. Documents and Training is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Sr. QA Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** What I appreciate most about QX is its routing feature, the ability to track locations, and the option to add training. These aspects really stand out for me. **What do you dislike about MasterControl Quality Management System?** What I liked least about QX was having to search for documents that are not part of a workflow, as well as not being able to edit the names of virtual folders. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** QX addresses the challenge of identifying who is delaying documents and ensures that everyone receives proper training on them. ### 50. Training **Rating:** 5.0/5.0 stars **Reviewed by:** Angela C. | Sr Assiciate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** I appreciate how easy it is to create courses and track training tasks. This functionality makes managing training much more straightforward. **What do you dislike about MasterControl Quality Management System?** It would be helpful if Job Codes could be set as prerequisites, rather than having to manually distribute the next set of trainings each time. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** This tool helps manage documents and track revisions, while also offering a transparent approval history for each document. By enabling electronic approvals instead of requiring wet signatures, it significantly reduces approval times. ## MasterControl Quality Management System Discussions - [What is MasterControl Quality Management System used for?](https://www.g2.com/discussions/what-is-mastercontrol-quality-management-system-used-for) - 1 comment - [View MasterControl Quality Management System pricing details and edition comparison](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-19+03%3A55%3A30+-0500&secure%5Bsession_id%5D=1bd1e527-9be2-4fe3-bc1e-66411ff6b950&secure%5Btoken%5D=e2dc77c01cd200823693d9ff7388797fe5923f8698d5f92d668bc9682a7aa967&format=llm_user) ## MasterControl Quality Management System Integrations - [Elemental Machines](https://www.g2.com/products/elemental-machines/reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) ## MasterControl Quality Management System Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Nonconformance** - Conformance Records - CAPA - Change Management **Content Management** - Bulk Upload and Indexing - Document Tracking - Version Controlling - Search Engine - File Planning and Milestones - Real-Time Authoring and Collaboration - Content Workflows **Document Management** - Dossier Management - Tech Files - Submission Planning - Archiving **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Quality system** - Document Control - Collaboration - Analytics and Reports **Regulatory Compliance** - Dashboards and Reporting - TMF Reference Models - Inspection Readiness - Role Permissions **Product Management** - Audit Trails - Label Management - Live Dashboards - Collaborative Authoring - Product Information **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Business Resilience** - Business Continuity - Compliance Management **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Regulatory Affairs** - Automated Notifications - Post-Market Surveillance - Communication Tools - Regulatory Intelligence **Generative AI** - AI Text Generation - AI Text Summarization **Documentation - Audit Management** - Templates & Forms - Checklists **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Inspection Management** - Templates - Workflows - Corrective Actions **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Compliance** - Permits - Certifications **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top MasterControl Quality Management System Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (749 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews) - [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) - 4.2/5.0 (432 reviews)