MasterControl Quality Management System Reviews & Product Details

I like having all our QMS documents in one place, making it easy to find current procedures and retrieve records during audits. MasterControl has helped us move away from paper, track approvals and training, and stay organized with better visibility into task status. Review collected by and hosted on G2.com.

Navigation and task visibility could be improved. The back button doesn’t always return me to the task I was working on, and new or aborted tasks can be difficult to find. I’d also like more flexibility to assign approvers or reject individual documents within a change order packet. The PDF publisher sometimes shifts content or adds blank pages, creating extra work. Review collected by and hosted on G2.com.

Ease of locating quality events. Customized e-forms. Trending and Reporting. Review collected by and hosted on G2.com.

Outdated UI. Unable to embed images or tables. Audit trail is behind several layers and can be difficult to trace. Review collected by and hosted on G2.com.

We are in the life sciences industry and everything needs to be documented accordingly. I like the support we receive from MasterControl. We have a technical account manager we meet with to go over our issues, and there's access to endless courses and documentation, webinars, a testing site, and a customer service rep. It feels like someone is always there to help us. I also find the system easy to use, and I appreciate having everything in one spot. Review collected by and hosted on G2.com.

Right now we're dealing with some issues due to the functionality not existing yet. In AQEM, there are a few headaches: I cannot format the text being inserted into the forms, I can't update the form titles, and extension requests get sent to notifications instead of being its own task. Plus, there's no out of office functionality. In QX, while the audit module seemed promising in theory, we experienced a lot of bugs and defects associated with it and its complexity, so we opted to find a workaround and use that instead. Review collected by and hosted on G2.com.

MasterControl provides a well-developed document management system. Their team strives to improve and grow their product. They provide numerous configuration options to cover potential areas where customers may want to expand the software. The modular software allows adding only the features that are needed. Review collected by and hosted on G2.com.

Most of the software is centered around life sciences and the medical industry. This leads to the inclusion of many more checks and balances in the system than we require as a manufacturer that only seeks to meet to ISO 9001. There are configuration options available to fit our situation so this is only a minor issue. Review collected by and hosted on G2.com.

I truly appreciate how MasterControl Quality Management System allows everything to behave consistently across the platform. This consistency facilitates our ability to quickly and efficiently adopt new modules and build-outs, significantly reducing the learning curve for both new and existing users. This ensures a seamless transition when implementing new solutions, making it easier for teams to pick up on new features without needing constant retraining. The platform's standardized system enhances our business processes by effectively managing large volumes of data, which is invaluable for document control, forms, record management, and audit management. Overall, this consistent and reliable performance across the board adds considerable value to our operations. Review collected by and hosted on G2.com.

I find the end-user interface challenging to navigate. It's not always user-friendly, which can cause issues, especially for users who are not familiar with the system. Simplifying the view and reducing the number of steps required would greatly enhance user experience, as currently, users can get lost easily within the system. Review collected by and hosted on G2.com.

Implementation went well, and the system integration between documents and the other modules exists and works well. Review collected by and hosted on G2.com.

There are some areas that could use improvement such as customization for columns that remain static in both search and my tasks. Customization of my tasks is a big one. There are also areas of document control that need improvement (no reject of DC collaboration, and the ability for a reject workflow to go through without all original collaborators signing off on the revisions). The fact that the original modules work slightly different makes it hard for buy in and hard to train end users. When creating procedures we literally have to log in to each module to verify functionality when if they all worked the same it would make it easier. Review collected by and hosted on G2.com.

The modules integrate very well together and the interface is very easy to navigate. AQEM is an extremely versatile tool in creating various workflows for the different QMS-level processes such as CAPA, deviations, SCARs, etc. Review collected by and hosted on G2.com.

AQEM is still in the early phases and there are improvements that can be made in regards to the UX and UI, and how easy it is to find certain pieces of information at a glance. Review collected by and hosted on G2.com.

Paperless document approval workflows, cloud based solution, events management, electronically-managed training system. Validation on demand. Customer support is fantastic. Review collected by and hosted on G2.com.

The interface layout is not intuitive (not a fan of tile view). Some basic information takes several clicks to find, such as viewing the status of a document in a workflow (not user-friendly, even admin). There are similar icons used for different functions, such as in collaboration workspace, there is "i" for information, another "i" for InfoCard, and an "eye" icon for viewing, which can be confusing for end users. Review collected by and hosted on G2.com.

I use MasterControl Quality Management System for quality control and managing documents, and I really value how it puts all our stuff in one place, which we desperately need. I enjoy the AQEM interface; building workflows is fun and easy. Setting it up was also easy for our team. It is great for Life Sciences companies! Review collected by and hosted on G2.com.

I feel like AQEM is lacking some basic capabilities that I'd like to see added. Small things like, having formulas for calculating auto-populated fields based on the values of previous field data input by users. Review collected by and hosted on G2.com.

MasterControl’s organizational method of using Infocards within the UI makes it easy to search for and organize documents and files when you’re looking for a specific type. We use these Infocards to keep everything organized within an eTMF. Review collected by and hosted on G2.com.

To be honest, there were quite a few issues. The system isn’t very flexible when it comes to fitting our specific needs, so we ended up having to adapt our processes to match the system instead. Integrations were difficult and required more attention than they should have. On top of that, the licensing was expensive compared to other products. We also found that the support wasn’t at a level that justified the overall cost, especially when compared with other offerings. Review collected by and hosted on G2.com.