MasterControl Quality Management System Reviews & Product Details

MasterControl Quality Management System Overview

What is MasterControl Quality Management System?

5 of the largest worldwide regulatory agencies use MasterControl. Their Quality Management software enables your company to get your products to market faster at reduced cost, and increased efficiency. Average estimated first year savings for a complete QMS reported at $248,565. As the only automated TOQ provider MasterControl has deployed their software across 1,000 customers and 30 countries. Discover how you can automate your CAPA, Document Control, Training, and other QMS processes.

MasterControl Quality Management System Details
Languages Supported
English
Product Description

MasterControl Inc. produces QMS software solutions which enable regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. MasterControl securely manages a company's critical information throughout the entire product lifecycle.


Seller Details
Seller
MasterControl
Company Website
Year Founded
1993
HQ Location
Salt Lake City, UT
Twitter
@MCMasterControl
6,718 Twitter followers
LinkedIn® Page
www.linkedin.com
599 employees on LinkedIn®
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MasterControl Quality Management System Reviews

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The commands of orientation of web editions of documents, handle the centralized regulation of settings of electronic commerce in the cloud, to relate documents between remote teams, valuations of business consultation, automation of analysis of internal search tracking, applications of intuitive collaboration, deliveries of direct export of files, management of opening bases for conversion of reports of innovation of productions, Market growth formation, adaptation of integrated solution processes, life cycle of the credit value of the product manufactured in the company, mastery of direct web browsing, native of a robust and fast interface, definitions of cloud data marketing, quality grouping of technical characteristics, correspond to the approach of goods traffic belonging to the company. Review collected by and hosted on G2.com.

What do you dislike?

The prices of use belonging to the master control quality system tend to be dysfunctional and high as they are important elements but of diminished access to the client because of corresponding wrong approaches of subscription, with high costs of amortization of uses, followed by a reference internal control of handling of dates of payment where its programming closes automatically the managements and the session of the user, publicly recognizing with massive announcements the disproportion of payments made to obtain this system found in its platform, so it should be grouped a membership of frequent payment processing, where you can safely pay a stable and controlled amount of money to remain linked to the professional learning of the company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The master control quality program represents the complete and absolute levelings of analysis consultation belonging to the framework of use of techniques of encryption of financial measurements, adaptations of intuitive commerce, quality of presentation of domains in the cloud, digitalization of enriched procedures, coordination of global updates of delivery of products, incorporation of business training, contribution of collection of digital assets, solutions of performance of creation of standards of use of financial support, automation's of connection of local of management of information of audit, they prove the value of recommendation located in this software for the processing of negotiation tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To finance market monitoring processes, to recognize timely web services, to differentiate internal control regulations, to position operational cost accounting selections, to write automatic negotiation regulations, to manipulate control of technical report relationship presentations, mobile use web approaches of strategies, to enable authentication of marketing studies, Customization brand positioning and recommendation writing, departmental resource management, creation of human resources management templates, systematization of online operations, globalization of successful business process extension, purchase content coverage volumes, were among the options used by my company with the master control quality software. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a complete quality solution, Turning our training and document control systems from a paper-based system to electronic has been amazing. Review collected by and hosted on G2.com.

What do you dislike?

We have experienced issues and unfortunately some that have been repeated causing the business to loss confidence in the platform and the control / verification of updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Document Control for validation, reviewing, approving and managing controlled copies Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Online documents contre management, QMS training and questions to be sure the training has been followed Review collected by and hosted on G2.com.

What do you dislike?

Complex tile presentation, not easy to find complex hierarchical sub-process and associated procedures. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Follow a formation and/or the tutorials before using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management of documents linked to Quality management system in a Medical Industry company Review collected by and hosted on G2.com.

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Quality Assurance Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

services are made available more quickly with the system that are helpful to automate quality procedures, boost efficiency and optimize productivity. Review collected by and hosted on G2.com.

What do you dislike?

The working of system is best with internet explorer and slow with other browsers.it is also very expensive to own. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

System aid organizations in facilitating regulatory compliance such as standardization of documents and processes which facilitate audits and inspections,for that reason we highly recommend it to any other organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Corrective Action Preventive Action module offers industry best-practice forms that help avoid data entry errors and streamline processes. Also, Review collected by and hosted on G2.com.

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Mr
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It houses a decent record keeping framework for quality preparing. Simple to make changes to records with in the framework. Incredible joint effort process-restrains the issue of transferring on a record sharing framework and stress over tangled duplicates .Can without much of a stretch make redlines and track everybody's progressions with in the reports and furthermore in the remarks. Great perceivability to see where you are in the altering procedure. Review collected by and hosted on G2.com.

What do you dislike?

It is hard to advise what you should go so as to close down and hard to really observe the record that should be investigated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everything includes some significant downfalls with MasterControl. It's baffling when they complete a redesign, have new practically, and expect you to pay for a class in the event that you need to figure out how to utilize it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We utilize their procedure structures, CAPA, and archives module. We're ready to electronically catch the marks we need in a convenient way. Records are put away with the structures module, which guarantees they don't get lost. The CAPA module catches FDA required data for nonconformances. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the best the ease of use of the website Review collected by and hosted on G2.com.

What do you dislike?

i dislike that it does not work on google chrome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a place to keep all of our documents electronically Review collected by and hosted on G2.com.

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Clinical Trials Assistant
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The reporting system in MasterControl is highly functional, intuitive, and visually pleasing. The TMF checklist template was also very helpful for getting our own TMF checklist up and running. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing I dislike about MasterControl. My experience is somewhat limited, as I haven't accessed all of their tools, but so far so good! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using MasterControl for sponsor-specific eTMF management for one of our clients. Review collected by and hosted on G2.com.

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Logistics Planning Co-op
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to auto populate the aqp and ppap dates through a common timeline. Also the ease of finding a quality specialist part through deck code Review collected by and hosted on G2.com.

What do you dislike?

Hard to change the dimentional and lab requirement for overdue items. Also the subsequent related parts must be ppaped first to get approval of the other. Sequencing can be better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Auditing part readiness status for oem upcoming or current program. Manager change notices, capacity increases and etc. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Information easy to enter into the system. Review collected by and hosted on G2.com.

What do you dislike?

Workflow is not straightforward: although you have a dashboard, investigations seem to "get lost" in the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that the system will provide the stats of investigations to meet your needs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CFR 21 11 compliant: good trail of who did what when Review collected by and hosted on G2.com.

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IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I liked best overall was the connectivity between elements of the system. Each item (from nonconformances to CAPAs, to internal audits, was linked effectively. There weren't duplicate steps that needed to be taken or unnecessary steps to take to complete QMS elements. Review collected by and hosted on G2.com.

What do you dislike?

The cost of the software was extremely high (at least for a small-midsize manufacturing company like oursevles). The product itself was great - but it was difficult for us to find a way to implement it within our budget. Being the type of company we are - we don't have the funds or the resources that would've been necessary to get something like this implemented the way it was set up to be rolled out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The ONLY setback we had in selecting Master Control for our company was the pricing levels. We were having trouble finding a pricing solution that fit our budget (as well as the implementation costs). We worked with the system as a trial to see if it would fit our needs. Again - the only dealbreaker at the time was the cost. If our budget allows it in the future; I would definitely push to get Master Control for our QMS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Master Control does provide a FULL and flexible solution to manage a complete QMS system. It eliminates the work of a company having to manually create the proper structure and guides the consumer along the process. A lot of the elements are able to be plug and play. Also - one of the things we were looking for was the ability to synchronize across several smaller companies internationally. Master Control offered that flexibility as well as the language configuration to support our non-domestic sites. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It houses a good record keeping system for quality training. Easy to make changes to documents with in the system. Great collaboration process- limits the hassle of having to upload on a file sharing system and worry about conflicted copies .Can easily make redlines and track everyone's changes with in the documents and also in the comments. Good visibility to see where you are in the editing process. Review collected by and hosted on G2.com.

What do you dislike?

Difficult to use. The system takes a long time to learn. There are a lot of steps for each phase which becomes confusing. While good from a learning perspective, it is difficult from a trainee perspective. It is difficult to tell what you are supposed to go in order to sign off and hard to actually find the document that needs to be reviewed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quality training Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The new user interface is great for end users. Everything is available right on their main page, and you can favorite documents. Review collected by and hosted on G2.com.

What do you dislike?

No specialized classes for system administrators. A new reporting application was installed and the class is only available once a year, if you go to their summit. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everything comes at a price with MasterControl. It's frustrating when they do an upgrade, have new functionally, and require you to pay for a class if you want to learn how to use it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use their process forms, CAPA, and documents module. We're able to electronically capture the signatures we need in a timely manner. Records are stored with the forms module, which ensures they don't get lost. The CAPA module captures FDA required information for nonconformances. Review collected by and hosted on G2.com.

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CL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It seems to make the search for and retrieval of documents easy during audits or inspections for our clients. User friendly and is suppose to be the system the FDA themselves use, so that seems encouraging. Review collected by and hosted on G2.com.

What do you dislike?

Nothing yet we are still getting into all of it, but so far we don't have any dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is definitely worth looking into. I think the fact that the FDA themselves use this system speaks volumes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Audit procedures and compliance. Our clients have to worry about audits and compliance first and foremost but don't want it to consume them. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

MasterControl is fairly simple to use. I attended their Configuration Essentials Workshop at their headquarters in Salt Lake City and use the system daily with ease. I rarely need to contact MasterControl Support for assistance. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that replacing users can be complicated, in the event that a user leaves the company and needs to be replaced. This may be a set up issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MasterControl is very convenient for compliance and audits. We can easily keep track of all SOPs and who has signed off on them. Review collected by and hosted on G2.com.

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EMT Basic
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Master Control makes document system management a breeze. Documents are easily drafted and released. My favorite part is the ease with which we are able to start a packet for approval and add everyone who needs to review it. Review collected by and hosted on G2.com.

What do you dislike?

Packets can get messy when more people are needed and it is difficult to see who has viewed a document and who hasn't. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MasterControl is solving our issue of keeping track of when documents are released and when they are due for updates and review. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the way the newest software version looks and the accessibility. I appreciate the large app icons to show the modern direction it is going in. Review collected by and hosted on G2.com.

What do you dislike?

I don’t like that you have to click expand search. I also don’t like that the more words you include in a search, the less specific the results are. I really hate that you have to hover over recent links and favorite links to find one. They should all be visible or accessible on the home page. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps our company organize all of our quality docs and be able to compile all attachments to necessary docs. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that it is web based and can be used without being logged into the network. Review collected by and hosted on G2.com.

What do you dislike?

When monthly internal server maintenance is performed, periodically some functionality like task notifications suddenly quits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less paper than we used to use having a paperless system. Compliance with document control changes in a regulated industry. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The tool provides more control on the Documents and Training. It helps to track the changes, approvals, rejections copies, etc. MC provides Signature Manifest and it meets all medical device QMS software requirements which will help to pass the Audit. Review collected by and hosted on G2.com.

What do you dislike?

Not user friendly and long time wait for any customization request; Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mastercontrol is a very good Quality Management System but little expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mastercontrol is our document control system for the last 1.5 years. With our previous system, we had lot of findings on the Employee Training Matrix. MasterControl initiates the training by itself and it needs only one time configuration. Review collected by and hosted on G2.com.

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Lead Associate of Biomanufacturing
Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best part is having the ability to draft new revisions easily and add people to the workflow. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the organization of the users/admins. It is difficult to assign these roles and see what content is available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended to companies wanting a simplified and more direct way to make edits to documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are monitoring all of our documentation and bringing up to quality standards. Packets make it easy to start making edits to documents also. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Advanced search option allows for many ways to conduct a search Review collected by and hosted on G2.com.

What do you dislike?

Cannot reject your own task packet unless you're in the approver list. Redlines are not easily viewable during training/approving. DCN process not intuitive at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are other software packages available that are much more user friendly than MasterControl. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Controlled documentation and revision history. Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's good for everyone's easy access to company documents. It keeps everything organized and allows departments to sign off on document changes in a quick manner. Review collected by and hosted on G2.com.

What do you dislike?

It only works with Internet Explorer and it is very slow loading. You have to be exact in your search or it will say no results. For instance our document titles include a space and if the space is not included then there will be no returned search results. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're allowed to review documents quickly and fix mistakes in a timely manner. It's benefited us by allowing easier access to documents allowing us to print what we need when we need it. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Structure, ease of browsing, easy to work and collaborate on new documents Review collected by and hosted on G2.com.

What do you dislike?

It takes a long time for loading, need more colors, need to modify the tabs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have moved from paper to online documentation using Master Control Review collected by and hosted on G2.com.

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