Streamlining of our process and great customer service.

I like Case IQ because it consolidates all the cases, allowing me to see exactly where I am in a particular case. It also links other cases, providing historical information relevant to my current case. I appreciate how it displays the case phases, like whether my case is in the information gathering, investigation, or mediation phase. This is especially helpful because I handle a high volume of cases, and it helps me keep track of priorities. The system also helps me organize my files, ensuring that I don't fall behind on any of my cases. Additionally, ongoing improvements throughout the year have allowed us to adjust and make changes that are helpful for our team and the way we manage files through the system. These features save hours every work on administrative tasks. I can focus more on the core of work, investigations and resolutions without being bogged down by the administration of my files as I have in the past. I regularly used the features whereby I can resend the files when they are not completed or there are items missing. I also regularly use and input deadlines for the people to ensure the flow and continuity of my investigations and or work resolutions. Our office has found the pricing very reasonable because the entire onboarding process went well. We all started using the software at the same time and we were able to make suggestions as we went along to customize CaseIQ in order to suit it to our office's needs- particularly when it comes to managing cases on our specific cases. I have grown accustomed to suing artificial intelligence when working on files and use AI to help with refining my cases or provifing summaries. Our office has integrated Case IQ in our daily work and we can't work without now. It is used daily for all case management, from beginning to end of a workplace investigation or resolution. We can also integrate Case IQ in our work and use it as a complement to other tools to ensure full efficiency.

The search function and the addition of workplace specific filters has improved workflow, especially when looking up cases. Whenever there was an issue with the system, creating a ticket for assistance was simple. The support team is responsive and helpful.