The Top 20 Complaint Management Software

Check out this list of the top Complaint Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Agentforce Service (formerly Salesforce Service Cloud)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

27%

Manufacturing

24%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

8.3

Quality of Support

Average: 9.0

9.0

Ease of Admin

Average: 7.1

8.8

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Computer Software

27%

Financial Services

14%

Computer & Network Security

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

8.6

Ease of Setup

Average: 8.5

8.5

Quality of Support

Average: 9.0

8.5

Ease of Admin

Average: 7.1

8.5

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Information Technology and Services

29%

Financial Services

21%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 7.2

8.9

Ease of Setup

Average: 8.5

8.6

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.1

8.7

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

34%

Computer Software

27%

Financial Services

23%

Consumer Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

9.0

Quality of Support

Average: 9.0

8.8

Ease of Admin

Average: 7.1

9.0

FaceUp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Food & Beverages

22%

Automotive

22%

Information Technology and Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 7.2

9.8

Ease of Setup

Average: 8.5

10.0

Quality of Support

Average: 9.0

10.0

Ease of Admin

Average: 7.1

10.0

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

32%

Marketing and Advertising

26%

Information Technology and Services

26%

Consumer Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 7.2

9.5

Ease of Setup

Average: 8.5

9.8

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.1

9.9

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Retail

25%

Financial Services

25%

Health, Wellness and Fitness

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

9.0

Quality of Support

Average: 9.0

9.0

Ease of Admin

Average: 7.1

8.4

Hiver

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

38%

Marketing and Advertising

23%

Logistics and Supply Chain

23%

Construction

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 7.2

8.5

Ease of Setup

Average: 8.5

9.6

Quality of Support

Average: 9.0

9.5

Ease of Admin

Average: 7.1

9.7

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Computer Software

20%

Business Supplies and Equipment

20%

Apparel & Fashion

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

9.9

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.1

0.0

#10

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

36%

Information Technology and Services

30%

Computer Software

17%

Transportation/Trucking/Railroad

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 7.2

8.8

Ease of Setup

Average: 8.5

8.9

Quality of Support

Average: 9.0

8.9

Ease of Admin

Average: 7.1

8.3

#11

next4biz CSM

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Automotive

33%

Computer Hardware

17%

Consumer Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

9.4

Ease of Setup

Average: 8.5

8.7

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.1

8.8

#12

Complaints Pro

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Hospital & Health Care

33%

Legal Services

17%

Market Research

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

9.6

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 7.1

0.0

#13

Aptean Respond

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Information Technology and Services

25%

Government Administration

17%

Accounting

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

9.3

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.1

8.9

#14

Cirrus Complaints Handling System

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

33%

Airlines/Aviation

22%

Education Management

22%

Information Technology and Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

8.8

Ease of Setup

Average: 8.5

8.7

Quality of Support

Average: 9.0

9.3

Ease of Admin

Average: 7.1

9.5

#15

UsefulFeedback!

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

29%

Information Technology and Services

29%

Accounting

29%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 8.5

9.0

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.1

8.3

#16

Case IQ

Overall Satisfaction Score

Top Industries of Reviewers:

Higher Education

32%

Financial Services

27%

Non-Profit Organization Management

23%

Human Resources

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 7.2

9.2

Ease of Setup

Average: 8.5

7.8

Quality of Support

Average: 9.0

8.8

Ease of Admin

Average: 7.1

8.7

#17

MasterControl Quality Management System

Overall Satisfaction Score

Top Industries of Reviewers:

Medical Devices

42%

Pharmaceuticals

32%

Biotechnology

21%

Human Resources

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.2

8.8

Ease of Setup

Average: 8.5

7.8

Quality of Support

Average: 9.0

9.0

Ease of Admin

Average: 7.1

8.5

#18

DevRev

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Computer Software

30%

Information Technology and Services

16%

Insurance

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.2

8.3

Ease of Doing Business With

Average: 7.2

9.2

Ease of Setup

Average: 8.5

8.1

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.1

8.8

#19

ScopeAI

Overall Satisfaction Score

Top Industries of Reviewers:

Hospitality

40%

Consumer Electronics

20%

Cosmetics

20%

Broadcast Media

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

8.8

Quality of Support

Average: 9.0

8.5

Ease of Admin

Average: 7.1

0.0

#20

HappyFox Complaint Management

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

40%

Financial Services

20%

Human Resources

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

0.0

Quality of Support

Average: 9.0

8.3

Ease of Admin

Average: 7.1

0.0