# The Top 20 Complaint Management Software Check out this list of the top Complaint Management Software products based on user satisfaction. A product's satisfaction score is calculated by a [proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies) that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. 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All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Complaint Management Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Complaint+Management+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Complaint+Management+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Complaint+Management+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Complaint+Management+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Zoho Desk](#) #1 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 98 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 98 Top Industries of Reviewers: Information Technology and Services 49% Computer Software 27% Financial Services 13% Computer & Network Security 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 8.2 8.7 Ease of Setup Average: 9.0 8.5 Quality of Support Average: 9.1 8.5 Ease of Admin Average: 8.1 8.6 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #2 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 96 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 96 Top Industries of Reviewers: Information Technology and Services 32% Financial Services 26% Manufacturing 23% Computer Software 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 8.2 9.0 Ease of Setup Average: 9.0 8.3 Quality of Support Average: 9.1 9.0 Ease of Admin Average: 8.1 8.8 [Expand/Collapse Zendesk for Customer Service](#) #3 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 92 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 92 Top Industries of Reviewers: Computer Software 30% Information Technology and Services 29% Financial Services 22% Retail 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 8.5 Quality of Support Average: 9.1 8.6 Ease of Admin Average: 8.1 8.7 [Expand/Collapse FaceUp](#) #4 [![FaceUp](https://images.g2crowd.com/uploads/product/hd_favicon/2bd85425eebd1aae400f8ebb699d0f4a/faceup.svg)](/products/faceup/reviews) [FaceUp](/products/faceup/reviews "FaceUp") 74 [Expand/Collapse FaceUp](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Information Technology and Services 29% Computer Software 29% Financial Services 21% Automotive 21% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 10.0 Meets Requirements Average: 9.2 9.9 Ease of Doing Business With Average: 8.2 9.9 Ease of Setup Average: 9.0 10.0 Quality of Support Average: 9.1 10.0 Ease of Admin Average: 8.1 10.0 [Expand/Collapse Freshdesk](#) #5 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg)](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews "Freshdesk") 69 [Expand/Collapse Freshdesk](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 34% Computer Software 27% Financial Services 23% Consumer Services 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.9 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 9.0 Quality of Support Average: 9.1 8.8 Ease of Admin Average: 8.1 8.9 [Expand/Collapse Hiver in Gmail](#) #6 [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg)](/products/hiver-in-gmail/reviews) [Hiver in Gmail](/products/hiver-in-gmail/reviews "Hiver in Gmail") 54 [Expand/Collapse Hiver in Gmail](#) Overall Satisfaction Score 54 Top Industries of Reviewers: Accounting 36% Marketing and Advertising 29% Logistics and Supply Chain 21% Construction 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.9 Meets Requirements Average: 9.2 9.7 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 9.6 Quality of Support Average: 9.1 9.5 Ease of Admin Average: 8.1 9.8 [Expand/Collapse BoldDesk](#) #7 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png)](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews "BoldDesk") 54 [Expand/Collapse BoldDesk](#) Overall Satisfaction Score 54 Top Industries of Reviewers: Information Technology and Services 38% Computer Software 38% Food & Beverages 13% Health, Wellness and Fitness 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Ease of Doing Business With Average: 8.2 10.0 Ease of Setup Average: 9.0 9.2 Quality of Support Average: 9.1 9.7 Ease of Admin Average: 8.1 9.5 [Expand/Collapse ServiceNow Customer Service Management](#) #8 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg)](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management") 52 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Satisfaction Score 52 Top Industries of Reviewers: Information Technology and Services 67% Computer Software 13% Telecommunications 11% Computer & Network Security 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 8.3 Quality of Support Average: 9.1 8.5 Ease of Admin Average: 8.1 8.7 [Expand/Collapse Kapture CX](#) #9 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg)](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews "Kapture CX") 50 [Expand/Collapse Kapture CX](#) Overall Satisfaction Score 50 Top Industries of Reviewers: Consumer Services 34% Retail 24% Financial Services 24% Health, Wellness and Fitness 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 9.0 Quality of Support Average: 9.1 8.9 Ease of Admin Average: 8.1 8.3 [Expand/Collapse LiveAgent](#) #10 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg)](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews "LiveAgent") 50 [Expand/Collapse LiveAgent](#) Overall Satisfaction Score 50 Top Industries of Reviewers: Financial Services 33% Information Technology and Services 28% Marketing and Advertising 22% Consumer Services 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.4 Ease of Doing Business With Average: 8.2 8.8 Ease of Setup Average: 9.0 9.7 Quality of Support Average: 9.1 9.6 Ease of Admin Average: 8.1 9.7 [Expand/Collapse Qualio](#) #11 [![Qualio](https://images.g2crowd.com/uploads/product/hd_favicon/989edd615dfb84f85af09d42b2a45a5a/qualio.svg)](/products/qualio/reviews) [Qualio](/products/qualio/reviews "Qualio") 49 [Expand/Collapse Qualio](#) Overall Satisfaction Score 49 Top Industries of Reviewers: Medical Devices 46% Pharmaceuticals 26% Computer Software 15% Biotechnology 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 8.2 9.5 Ease of Setup Average: 9.0 9.2 Quality of Support Average: 9.1 9.4 Ease of Admin Average: 8.1 9.0 [Expand/Collapse Front](#) #12 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg)](/products/front/reviews) [Front](/products/front/reviews "Front") 44 [Expand/Collapse Front](#) Overall Satisfaction Score 44 Top Industries of Reviewers: Logistics and Supply Chain 36% Information Technology and Services 29% Computer Software 18% Transportation/Trucking/Railroad 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 9.0 Quality of Support Average: 9.1 8.8 Ease of Admin Average: 8.1 8.3 [Expand/Collapse RingCentral Contact Center](#) #13 [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg)](/products/ringcentral-contact-center/reviews) [RingCentral Contact Center](/products/ringcentral-contact-center/reviews "RingCentral Contact Center") 42 [Expand/Collapse RingCentral Contact Center](#) Overall Satisfaction Score 42 Top Industries of Reviewers: Staffing and Recruiting 33% Consumer Services 33% Computer Software 17% Business Supplies and Equipment 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 10.0 Meets Requirements Average: 9.2 9.7 Ease of Doing Business With Average: 8.2 0.0 Ease of Setup Average: 9.0 10.0 Quality of Support Average: 9.1 9.8 Ease of Admin Average: 8.1 0.0 [Expand/Collapse Cirrus Complaints Handling System](#) #14 [![Cirrus Complaints Handling System](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_069d15415e7c5228c9e57ade95109dc6/cirrus-complaints-handling-system.png)](/products/cirrus-complaints-handling-system/reviews) [Cirrus Complaints Handling System](/products/cirrus-complaints-handling-system/reviews "Cirrus Complaints Handling System") 39 [Expand/Collapse Cirrus Complaints Handling System](#) Overall Satisfaction Score 39 Top Industries of Reviewers: Accounting 33% Airlines/Aviation 22% Education Management 22% Information Technology and Services 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.2 8.8 Ease of Setup Average: 9.0 9.1 Quality of Support Average: 9.1 9.5 Ease of Admin Average: 8.1 9.5 [Expand/Collapse next4biz CSM](#) #15 [![next4biz CSM](https://images.g2crowd.com/uploads/product/hd_favicon/5828f419144183768616e36bfb39d333/next4biz-csm.svg)](/products/next4biz-csm/reviews) [next4biz CSM](/products/next4biz-csm/reviews "next4biz CSM") 36 [Expand/Collapse next4biz CSM](#) Overall Satisfaction Score 36 Top Industries of Reviewers: Retail 33% Automotive 33% Computer Hardware 17% Consumer Services 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 8.2 9.4 Ease of Setup Average: 9.0 8.7 Quality of Support Average: 9.1 8.7 Ease of Admin Average: 8.1 8.7 [Expand/Collapse Case IQ](#) #16 [![Case IQ](https://images.g2crowd.com/uploads/product/hd_favicon/ebe63cf8cf6670d101868eb9554506aa/case-iq.svg)](/products/case-iq/reviews) [Case IQ](/products/case-iq/reviews "Case IQ") 35 [Expand/Collapse Case IQ](#) Overall Satisfaction Score 35 Top Industries of Reviewers: Higher Education 35% Financial Services 23% Non-Profit Organization Management 23% Human Resources 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.9 Ease of Doing Business With Average: 8.2 9.2 Ease of Setup Average: 9.0 8.0 Quality of Support Average: 9.1 9.0 Ease of Admin Average: 8.1 8.8 [Expand/Collapse Aptean Respond](#) #17 [![Aptean Respond](https://images.g2crowd.com/uploads/product/hd_favicon/30c89a4a22d594cddbd2fcc5b79b25a6/aptean-aptean-respond.svg)](/products/aptean-aptean-respond/reviews) [Aptean Respond](/products/aptean-aptean-respond/reviews "Aptean Respond") 33 [Expand/Collapse Aptean Respond](#) Overall Satisfaction Score 33 Top Industries of Reviewers: Financial Services 42% Information Technology and Services 25% Government Administration 17% Accounting 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.9 Ease of Doing Business With Average: 8.2 8.9 Ease of Setup Average: 9.0 9.3 Quality of Support Average: 9.1 8.5 Ease of Admin Average: 8.1 9.0 [Expand/Collapse Complaints Pro](#) #18 [![Complaints Pro](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_48bebbd85c7f7172a1c4f24502f2a1ab/complaints-pro.png)](/products/complaints-pro/reviews) [Complaints Pro](/products/complaints-pro/reviews "Complaints Pro") 31 [Expand/Collapse Complaints Pro](#) Overall Satisfaction Score 31 Top Industries of Reviewers: Financial Services 33% Hospital & Health Care 33% Legal Services 17% Market Research 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.5 Ease of Doing Business With Average: 8.2 0.0 Ease of Setup Average: 9.0 9.3 Quality of Support Average: 9.1 9.7 Ease of Admin Average: 8.1 0.0 [Expand/Collapse DevRev](#) #19 [![DevRev](https://images.g2crowd.com/uploads/product/hd_favicon/a35c97cb9a04680748cfb549788a80eb/devrev-devrev.svg)](/products/devrev-devrev/reviews) [DevRev](/products/devrev-devrev/reviews "DevRev") 30 [Expand/Collapse DevRev](#) Overall Satisfaction Score 30 Top Industries of Reviewers: Financial Services 41% Computer Software 30% Information Technology and Services 18% Insurance 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.5 Meets Requirements Average: 9.2 8.7 Ease of Doing Business With Average: 8.2 9.3 Ease of Setup Average: 9.0 8.6 Quality of Support Average: 9.1 9.0 Ease of Admin Average: 8.1 9.0 [Expand/Collapse UsefulFeedback!](#) #20 [![UsefulFeedback!](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_32c7da7f874caf808cd2b6a50ec28356/usefulfeedback.png)](/products/usefulfeedback/reviews) [UsefulFeedback!](/products/usefulfeedback/reviews "UsefulFeedback!") 26 [Expand/Collapse UsefulFeedback!](#) Overall Satisfaction Score 26 Top Industries of Reviewers: Computer Software 29% Information Technology and Services 29% Accounting 29% Automotive 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.2 8.5 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 8.2 9.2 Ease of Setup Average: 9.0 9.0 Quality of Support Average: 9.1 8.8 Ease of Admin Average: 8.1 8.3