

Integrated end to end integrated customer service management solution with escalation maps, automated workflows, and performance measurements. It has integrations and customization capabilities. You may design processes and interfaces for each issue type separately. It is compliant with ISO 10002 certifications.

Next4biz CRM is a new generation CRM with digital behavior analysis powered marketing & sales automation and AI powered omni-channel & end-to-end customer service management features.

Next4biz BPM is a low-code business process design and management software to design, prototype, rollout, integrate, test, execute, measure and optimize business automations.


Next4biz is a CRM & BPM software providing features for customer centric digital transformation. Since 2006, It is being used in almost all continents, in more than 20 languages, in almost all sectors and business functions. It is a new generation solution having unique features such as AI, digital footprint analysis, no-code design editors and so forth. Company also provides an implementation and integration methodology called Road Map 2 Success. Next4biz CRM can store all customer data, even their digital footprints. Based on deduplicated & consolidated customer information and using dynamic segmentation features, you can design your own marketing & sales automation. Next4biz CSM provides AI powered omni-channel communication features and workflow design tools for end-to-end customer service management. Next4biz’s low-code BPM module provides tools to design, prototype, rollout, integrate, execute, measure and optimize business automations. Next4biz has no-code design editors which reduces IT dependency. Business users can design and change even interfaces and workflows by themselves.