# The Top 17 Easiest To Use Complaint Management Software See the top Complaint Management Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Complaint+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Complaint+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Complaint+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg 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"mail")](mailto:?subject=Easiest+To+Use+Complaint+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Complaint+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 17 Easiest To Use Complaint Management Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Complaint+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Complaint+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Complaint+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Complaint+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Complaint+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Complaint+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Complaint+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse FaceUp](#) #1 [![FaceUp](https://images.g2crowd.com/uploads/product/hd_favicon/2bd85425eebd1aae400f8ebb699d0f4a/faceup.svg "FaceUp")](/products/faceup/reviews) [FaceUp](/products/faceup/reviews) 9.1 [Expand/Collapse FaceUp](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 8.7 10.0 Ease of Use Average: 9.0 9.9 Meets Requirements Average: 9.0 9.9 Customer Segment Breakdown Small Business 29% Mid Market 63% Enterprise 8% [Expand/Collapse Zendesk for Customer Service](#) #2 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.9 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 9.0 8.8 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 14% [Expand/Collapse Freshdesk](#) #3 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 8.9 [Expand/Collapse Freshdesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.7 8.8 Ease of Use Average: 9.0 8.9 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Kapture CX](#) #4 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 8.9 [Expand/Collapse Kapture CX](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.7 8.0 Ease of Use Average: 9.0 9.2 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse Hiver in Gmail](#) #5 [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](/products/hiver-in-gmail/reviews) [Hiver in Gmail](/products/hiver-in-gmail/reviews) 8.9 [Expand/Collapse Hiver in Gmail](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.7 9.7 Ease of Use Average: 9.0 9.9 Meets Requirements Average: 9.0 9.6 Customer Segment Breakdown Small Business 67% Mid Market 27% Enterprise 6% [Expand/Collapse ServiceNow Customer Service Management](#) #6 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.8 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 12% Mid Market 34% Enterprise 54% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #7 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.8 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 8.9 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Front](#) #8 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 8.7 [Expand/Collapse Front](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.7 8.1 Ease of Use Average: 9.0 9.0 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10% [Expand/Collapse Zoho Desk](#) #9 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews) 8.5 [Expand/Collapse Zoho Desk](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.7 8.3 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 73% Mid Market 23% Enterprise 3% [Expand/Collapse Qualio](#) #10 [![Qualio](https://images.g2crowd.com/uploads/product/hd_favicon/989edd615dfb84f85af09d42b2a45a5a/qualio.svg "Qualio")](/products/qualio/reviews) [Qualio](/products/qualio/reviews) 8.3 [Expand/Collapse Qualio](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 8.7 8.6 Ease of Use Average: 9.0 9.5 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 42% Mid Market 54% Enterprise 4% [Expand/Collapse LiveAgent](#) #11 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews) 8.3 [Expand/Collapse LiveAgent](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 8.7 9.6 Ease of Use Average: 9.0 9.5 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 67% Mid Market 23% Enterprise 10% [Expand/Collapse Case IQ](#) #12 [![Case IQ](https://images.g2crowd.com/uploads/product/hd_favicon/ebe63cf8cf6670d101868eb9554506aa/case-iq.svg "Case IQ")](/products/case-iq/reviews) [Case IQ](/products/case-iq/reviews) 8.2 [Expand/Collapse Case IQ](#) Overall Usability Score 8.2 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 22% Mid Market 23% Enterprise 55% [Expand/Collapse next4biz CSM](#) #13 [![next4biz CSM](https://images.g2crowd.com/uploads/product/hd_favicon/5828f419144183768616e36bfb39d333/next4biz-csm.svg "next4biz CSM")](/products/next4biz-csm/reviews) [next4biz CSM](/products/next4biz-csm/reviews) 8.2 [Expand/Collapse next4biz CSM](#) Overall Usability Score 8.2 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 9.0 9.3 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Mid Market 47% Enterprise 53% [Expand/Collapse DevRev](#) #14 [![DevRev](https://images.g2crowd.com/uploads/product/hd_favicon/a35c97cb9a04680748cfb549788a80eb/devrev-devrev.svg "DevRev")](/products/devrev-devrev/reviews) [DevRev](/products/devrev-devrev/reviews) 8.1 [Expand/Collapse DevRev](#) Overall Usability Score 8.1 Usability Score Breakdown Ease of Admin Average: 8.7 8.6 Ease of Use Average: 9.0 8.3 Meets Requirements Average: 9.0 8.4 Customer Segment Breakdown Small Business 33% Mid Market 54% Enterprise 13% [Expand/Collapse Aptean Respond](#) #15 [![Aptean Respond](https://images.g2crowd.com/uploads/product/hd_favicon/30c89a4a22d594cddbd2fcc5b79b25a6/aptean-aptean-respond.svg "Aptean Respond")](/products/aptean-aptean-respond/reviews) [Aptean Respond](/products/aptean-aptean-respond/reviews) 8.0 [Expand/Collapse Aptean Respond](#) Overall Usability Score 8.0 Usability Score Breakdown Ease of Admin Average: 8.7 8.8 Ease of Use Average: 9.0 8.9 Meets Requirements Average: 9.0 8.6 Customer Segment Breakdown Small Business 22% Mid Market 56% Enterprise 22% [Expand/Collapse Cirrus Complaints Handling System](#) #16 [![Cirrus Complaints Handling System](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_069d15415e7c5228c9e57ade95109dc6/cirrus-complaints-handling-system.png "Cirrus Complaints Handling System")](/products/cirrus-complaints-handling-system/reviews) [Cirrus Complaints Handling System](/products/cirrus-complaints-handling-system/reviews) 8.0 [Expand/Collapse Cirrus Complaints Handling System](#) Overall Usability Score 8.0 Usability Score Breakdown Ease of Admin Average: 8.7 9.4 Ease of Use Average: 9.0 9.1 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 48% Mid Market 24% Enterprise 29% [Expand/Collapse MasterControl Quality Management System](#) #17 [![MasterControl Quality Management System](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_952e9aa4df0af1b0706297e2afcb725f/mastercontrol-quality-management-system.png "MasterControl Quality Management System")](/products/mastercontrol-quality-management-system/reviews) [MasterControl Quality Management System](/products/mastercontrol-quality-management-system/reviews) 7.8 [Expand/Collapse MasterControl Quality Management System](#) Overall Usability Score 7.8 Usability Score Breakdown Ease of Admin Average: 8.7 8.2 Ease of Use Average: 9.0 7.8 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 9% Mid Market 65% Enterprise 26%