Top Free Complaint Management Software
Check out our list of free Complaint Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Complaint Management Software to ensure you get the right product.
View Free Complaint Management Software
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
18 Complaint Management Products Available
View all Complaint Management Software
(6,800)4.3 out of 5
Entry Level Price:$19.00
3rd Easiest To Use in Complaint Management software
View top Consulting Services for Zendesk for Customer Service
OverviewUser Satisfaction
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.4
Two-Way Communication
Average: 8.5
(7,246)4.4 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Complaint Management software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewUser Satisfaction
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
KS
I really like that Agentforce Service is a great platform and it opens up many possibilities. There are a lot of out-of-box features that we can... Read review
EB
The agentic services built directly into the service Read review
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(7,471)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Complaint Management software
View top Consulting Services for Zoho Desk
OverviewUser Satisfaction
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
AC
It’s relatively easy to configure and cost-efficient. Read review
LW
Ticketing system that is very user-friendly Read review
(3,721)4.4 out of 5
Entry Level Price:$19.00
4th Easiest To Use in Complaint Management software
View top Consulting Services for Freshdesk
OverviewUser Satisfaction
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
AI
Ease, availability, cost, and tools Read review
MT
Good blend of features and relative simplicity Read review
OverviewUser Satisfaction
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
UC
Easy to use and good help files, easy to navigate Read review
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
OverviewUser Satisfaction
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
7.9
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
OverviewUser Satisfaction
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
OverviewUser Satisfaction
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
OverviewUser Satisfaction
FaceUp features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.6
All-Employee Access
Average: 8.7
9.5
Priority Case Alerts
Average: 8.5
9.8
Two-Way Communication
Average: 8.5
OverviewUser Satisfaction
Complaints Pro features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.1
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
RJ
I like the fact it compiles all of our complaints in one place. Read review
UE
Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead... Read review
OverviewUser Satisfaction
next4biz CSM features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
All-Employee Access
Average: 8.7
8.8
Priority Case Alerts
Average: 8.5
7.8
Two-Way Communication
Average: 8.5
İS
We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
BE
As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
OverviewUser Satisfaction
BoldDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
UC
The solution itself is intuitive, easy to use and allows great flexibility for custom automations which streamline internal processes. Read review
OW
Customer support is always fast and uses gifs to help understanding.
Price is very competitive compared to their competitors. Read review
OverviewUser Satisfaction
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
OverviewUser Satisfaction
The Quantivate Platform features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
GO
I was pleased with the service in entirety!! Read review
UI
Integrates well with the common sense approach of assets, risks and controls followed by a typical risk assessment to build the BIA and formulate... Read review
OverviewUser Satisfaction
Confide Platform features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
SK
I like that the platform is easy to navigate and the look and feel is like a Google application. The tools are intuitive and make for a pleasant... Read review
DK
The Confide's team deep expertise and unique insights, which are clearly reflected in how the product is designed—particularly in standout features... Read review
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