--- title: MasterControl Quality Management System Reviews meta_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 528 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 528 scale: '5' date_modified: '2026-08-04' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # MasterControl Quality Management System Reviews **Vendor:** MasterControl **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.3/5.0 **Total Reviews:** 528 ## About MasterControl Quality Management System MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Targeted primarily at quality professionals within the life sciences industry, MasterControl Qx serves a diverse range of organizations, from pharmaceuticals to biotechnology and medical devices. These industries often face stringent regulatory requirements and complex quality assurance processes. MasterControl Qx offers a centralized platform that integrates various quality management functions, allowing users to manage quality events, documentation, training, and audits seamlessly. This integration not only enhances operational efficiency but also ensures that organizations remain compliant with industry standards. One of the standout features of MasterControl Qx is its intelligent automation capabilities. By automating routine quality management tasks, organizations can reduce manual errors and free up valuable time for quality professionals to focus on more strategic initiatives. Additionally, the platform provides robust data insights that empower users to make informed decisions based on real-time information. This data-driven approach enhances the ability to identify trends, monitor compliance, and drive continuous improvement within quality processes. Furthermore, MasterControl Qx is designed to foster collaboration across departments and teams. The platform's connected nature allows for easy sharing of information and documentation, ensuring that all stakeholders are aligned and informed. This collaborative environment not only enhances communication but also supports a culture of quality throughout the organization. By utilizing MasterControl Qx, companies can create a more agile and responsive quality management system that adapts to changing regulatory landscapes and market demands. Overall, MasterControl Quality Excellence (Qx) stands out in the QMS category by providing a holistic solution tailored to the specific needs of the life sciences industry. Its combination of intelligent automation, robust data insights, and collaborative features positions it as a valuable tool for organizations striving to maintain high-quality standards while navigating the complexities of regulatory compliance. ## MasterControl Quality Management System Pros & Cons **What users like:** - Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. (115 reviews) - Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. (87 reviews) - Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. (65 reviews) - Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. (47 reviews) - Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. (44 reviews) - Users appreciate the **intuitive interface** of MasterControl Quality Management System, making documentation management efficient and effortless. (42 reviews) - QMS Management (40 reviews) - Users appreciate the **time-saving and efficient workflows** of MasterControl, enhancing their document management experience significantly. (35 reviews) - Customizability (30 reviews) - Integrations (30 reviews) **What users dislike:** - Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. (43 reviews) - Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. (42 reviews) - Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. (32 reviews) - Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. (29 reviews) - Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. (27 reviews) - Users find the **learning difficulty** considerable, requiring extensive training to navigate the system effectively. (25 reviews) - Module Issues (25 reviews) - Complexity (24 reviews) - Users express concerns about **feature limitations** from using older software versions, impacting access to updates and support. (24 reviews) - Limited Customization (21 reviews) ## MasterControl Quality Management System Reviews ### 1. With everything there is to learn, I’ve never felt like I was going n my own **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan S. | Quality System Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** I appreciate all the help and the welcoming feeling from everyone involved **What do you dislike about MasterControl Quality Management System?** The search engine in the Rose courses is a little lackluster **What problems is MasterControl Quality Management System solving and how is that benefiting you?** They are currently helping us with issues getting new user implemented ### 2. Government user review **Rating:** 5.0/5.0 stars **Reviewed by:** Lana L. | Quality Program Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Flexibility in configuration. Ease of use. IT free sysadmin capability. I can do all levels in application and I am not an IT person. All in one solution. Most software does not include all quality areas needed to manage. **What do you dislike about MasterControl Quality Management System?** Needs management review module for quality users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** One place to find everything. Former sysadmin that can troubleshoot all modules. No IT which is very time consuming and of no benefit to quality. ### 3. Lindsay Behen review **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay B. | Global compliance manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** QMS, docs, training, CAPA all in one place. I love the tracking and traceability **What do you dislike about MasterControl Quality Management System?** Slow, cumbersome. Opening user profiles takes forever. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Documentation and compliance is the biggest needs mastercontrol fills for my organization. ### 4. Replacing qms systems **Rating:** 4.5/5.0 stars **Reviewed by:** Eli T. | Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** One single eco system to capture quality docs. Training and connecting to Mx is critical. **What do you dislike about MasterControl Quality Management System?** Search is clunky and hard for users is not intuitive. Every search looks different. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Reducing our regulatory footprint. ### 5. Great customer service at Master Control! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about MasterControl Quality Management System?** I have used many different eQMS systems in the past, but Master Control is definitely my favorite. The layout is simple but functional, and the routing to complete tasks is very intuitive. **What do you dislike about MasterControl Quality Management System?** The reporting features are not very easy to use. I generally struggle to pull things out in a list, such as all currently released documents or incomplete trainings. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I like the customer login site with self-guiding training and Q&A office hours. Also, the account team has been proactive in the renewal process to let our business know what licensing structure will fit us best. ### 6. MC QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Associate Director, Clinical Processes and GxP Training, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** It's easy to use the training module and create exams. **What do you dislike about MasterControl Quality Management System?** It takes a lot of time to figure out how to customize reports in Insight. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Using reforms to eliminate paper forms. ### 7. good software; user interface could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about MasterControl Quality Management System?** MasterControl has all the key elements for a document management system. **What do you dislike about MasterControl Quality Management System?** The search function and reporting tool need improvement. The layout/interface could look cleaner/more intuitive. One frustration I have is that there are several icons that mean the same thing, or similar looking icons that mean different things. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Version control; permission to view vaults. ### 8. MasterControl eQMS **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah P. | Senior Quality Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** I like the Basic search function where you can search with specificity. It is also easy to search for documents when you only know part of the title. **What do you dislike about MasterControl Quality Management System?** JReports is not very user-friendly and often requires a lot of manipulation to get the data you need to present. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Adding Process to Insights will be extremely useful in visualizing quality KPIs to present to executive leadership for QSMRs. ### 9. Interactive and engagement as a team community **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy A. | Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Traceable documents and linked training ability all in one system **What do you dislike about MasterControl Quality Management System?** Need to develop integration more with other systems that also involve collaboration **What problems is MasterControl Quality Management System solving and how is that benefiting you?** A controlled system with cloud document management ### 10. Master Control basics **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney T. | QA Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Functionality for all users within the facility. **What do you dislike about MasterControl Quality Management System?** The search cabailities are cumbersome and feel it could be improved. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We are able to house all quality documents in one place. ### 11. Perfect for QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Gheorghe L. | QA Supervisor/Lead Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** You can manage multiple processes in one location **What do you dislike about MasterControl Quality Management System?** I have no cons for the system. It works perfect for the processes assigned. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Managing document control and training of personnel ### 12. Great improvements for cloud version. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** I love the ability to navigate from one area to another. And example of that is being able to look the employee and see the job codes assigned to them then see who else also has that same job code. **What do you dislike about MasterControl Quality Management System?** I am just transitioning from version 10 and have only seen positive interactions with the new system. I am still getting used to the whole system and learning how to navigate. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It allows me to manage the training for my teams so that we stay within the guidelines. The new system is more user friendly and has made training on it alot easier. ### 13. KBC **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The Document and Training programs and how they are completely integrated. **What do you dislike about MasterControl Quality Management System?** Collaboration is a little hard for end users sometimes **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Continued improvements in collaboration and broadening exam options ### 14. Easy to administer **Rating:** 4.5/5.0 stars **Reviewed by:** Brandy G. | System Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Document modules are very easy to navigate, searching works well. I like being able to see the revision history. **What do you dislike about MasterControl Quality Management System?** I wish that when routing documents you would be able to push the document back to a particular step when it's being rejected, instead of having to restart the packet. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Ability to easily track approvals and revisions for documents. Ability to track training for multiple departments. ### 15. MasterControl at ADI **Rating:** 5.0/5.0 stars **Reviewed by:** Ray G. | Document Control Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Easy adoption of users and ease to implement **What do you dislike about MasterControl Quality Management System?** Users don't always want a new way to do their job **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document management and record traceability. ### 16. First time full of information **Rating:** 5.0/5.0 stars **Reviewed by:** Seth G. | Interdisciplinary Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Document control aspects. Ability to collaborate on documents **What do you dislike about MasterControl Quality Management System?** Ability to search effectively. Clunky search **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Solving issues with training recording and current documentation processes ### 17. QSReview - Angel Lapuz **Rating:** 5.0/5.0 stars **Reviewed by:** Angel L. | Quality Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** AQEM. I like the fact that it is easily accessible and user friendly. I also like the process and dashboard. **What do you dislike about MasterControl Quality Management System?** None so far. I am learning a lot and I think I can bring back more information that can help the team and users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** JReports have been an ongoing issue. Genius desk specifically Jacob has been very helpful. ### 18. Love Master Control and am a advocate. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Document Control Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Audit ability and easy retrieval of data. **What do you dislike about MasterControl Quality Management System?** Opting for beautification over usability at times. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Effective sign offs across a global system. ### 19. Best QMS system **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Document control associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The integration of all business aspects. **What do you dislike about MasterControl Quality Management System?** Published PDFs not being editable by some users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** User error in laboratory documentation ### 20. Has limitations but overall gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Robin J. | Sr Document Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The portability and remote collaboration. **What do you dislike about MasterControl Quality Management System?** Tech support hit or miss. Not having access to our own data without having to pay money to gain it. 11.6 on prem I had access to pull my own SQL queries for the needs of my company. It's a very frustrating limitation imposed upon us with cloud. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Metrics theoretically. ### 21. Easy to Implement and One Stop Shop for eQMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** It's easy to configure and contains multiple QMS processes in one system. **What do you dislike about MasterControl Quality Management System?** FBS forms has limited configuration options. Limited access to data for reports. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We were paper based so having a eQMS reduced amount of paper, prevented misplacing of paper and increased visibility. Being in the cloud allowed the business to be more flexible. ### 22. Extremeyl powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Powerful capabilities to do what is needed and the option for workarounds to do whatever else may not have been included in the initial implementation. ease of use for end users when training is up to par. **What do you dislike about MasterControl Quality Management System?** Requires a lot of user knowledge for the subadmin to get the implementation correct, but the company offers in-depth training. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Working in mastercontrol from an early start-up stage, there are some implementations that are recommended that may not have been considered had we been in a paper based or other electronic system. ### 23. Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Consistency in quality control with documentation, training, and compliance reports are imperative to our business. MasterControl makes system intergation easy. **What do you dislike about MasterControl Quality Management System?** There's not much that I don't like about QMES. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** QMS solves our document control and training release problem. We know when an approved document will automatically release training every time. ### 24. Technically challenged **Rating:** 5.0/5.0 stars **Reviewed by:** Cryssy P. | Franchise Training, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** MasterControl has been fairly easy to learn. I'm technically challenged, but it's been a breeze. **What do you dislike about MasterControl Quality Management System?** Not a dislike about MasterControl, but I wish my company was on the latest version. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Keeping track of our technicians training. Keeps everything all together so it's easy to find information during audits. ### 25. Excellent option for training and change management **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** The user interface is very streamlined and easy to understand. **What do you dislike about MasterControl Quality Management System?** The search feature can be a little simpler to use, however I am starting to get the hang of it a bit more. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It is nice to integrate with Mx to tie training to operators completing tasks. ### 26. Love the ease of the product. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn S. | Sr Configuration Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about MasterControl Quality Management System?** The process module is easily configurable and easy to use. **What do you dislike about MasterControl Quality Management System?** The process module workflows should be more configurable for customer Era who have older versions. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Audit issues it seems that when there is an issue tech support isn't able to help with the issue. ### 27. Enjoyablee **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** This has been very informative and helpful with system we are currently using. And how we can improve our processes. **What do you dislike about MasterControl Quality Management System?** Some companies are not on cloud so difficult to be familiar with cloud actions **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The auto archiving of training. Ourselves when SOPS archived ### 28. Easy to use, hard to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Evan C. | Senior Research And Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** MasterControl QX is easy to use, intuitive to new users. **What do you dislike about MasterControl Quality Management System?** Difficult to implement when you don't have a internal resource full time on implementation **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Moving away from a paper based system that is prone to errors. ### 29. Ease of accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about MasterControl Quality Management System?** MastControl documents put the company resources in an easy to locate data file where I can sign and reference documents at any time that are required by my company. **What do you dislike about MasterControl Quality Management System?** The document disclosure page could use an upgrade in appearance. But not all business documents are ment to look appealing. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Working remote, myself and my company greatly benefit from MastControl with ease of accessibility with work documents and learning required by my company. ### 30. Great document management **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsey P. | Supervisor, document control, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The ability to control workflows. The ease of linking documents to training. **What do you dislike about MasterControl Quality Management System?** Some of the strictness around Course verifiers **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Cutting down on paper! Less paper and easier to track makes audits so mich easier. ### 31. Best QMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Highly configurable, ease of use, scalable deployment. **What do you dislike about MasterControl Quality Management System?** The analytics module has a steep learning curve. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl is digitizing out quality processes and highly integrates documents, training, and quality events into a single platform. ### 32. The built in process tend to meet existing quality standards **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrence S. | Analista del Programma di Qualità (Analisi dei Dati), Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Document and process crontrol linked to analytics **What do you dislike about MasterControl Quality Management System?** Custom configurations can be challenging to use if the it and business units don't understand each other **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Digitizing manual and paper based processing ### 33. Convenient to have everything in one system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The MC system is convenient to link multiple modules to work together and have everything documented within one system compared to using multiple systems that cannot integrate with one another **What do you dislike about MasterControl Quality Management System?** The j-report system is not user friendly and not intuitive for new users **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Being able to increase efficiencies in the processes and pull KPI to show upper management on the status and trends of the QMS ### 34. MC V10 user going to V2022 **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney H. | Quality Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Organization and manageability while maintaining regulatory needs. **What do you dislike about MasterControl Quality Management System?** PDF publishing timeliness can be delayed. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl is maintaining a close working relationship with my company to ensure smooth transition. ### 35. Easy to use and manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Documents collab and review cycles easy to manage **What do you dislike about MasterControl Quality Management System?** Getting employees to adopt a new sysyem. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Keeps track of capas and changes we need to implement. ### 36. Quality Supervisor using MC for CAPA NCMR DEVIATION **Rating:** 4.5/5.0 stars **Reviewed by:** Michael T. | Quality Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Everything is in one place. Easy access to all documentation. **What do you dislike about MasterControl Quality Management System?** Search features could be improved. Training module could be broadened. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Collection of information. Paperless systems. ### 37. Evaluated several vendors **Rating:** 4.0/5.0 stars **Reviewed by:** Kim K. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Industry accepted. FDA approved. Validation tool. **What do you dislike about MasterControl Quality Management System?** Price for full name license and annual licensing fees. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We just purchased. Issues are unlocked at this time. ### 38. Fantastic UX **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Senior Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The customer service is fantastic, and the user experience design is best in the industry. **What do you dislike about MasterControl Quality Management System?** Customizations can take a while to integrate. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Paperwork tracking ### 39. Always helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy W. | Quality Assurance Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The integration of multiple departments. **What do you dislike about MasterControl Quality Management System?** The user needs to be reasonably computer literate. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It is helping trendously with documentation and regulatory applications. ### 40. Great robust system. Implementation is hard on a large scale **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** E signatures and role assignments is awesome. **What do you dislike about MasterControl Quality Management System?** Disconnect from person to person due to online centric platform **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Quicker release time for documents ### 41. Great system! **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | QA Sr Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The functionality is easy to follow as a new user. **What do you dislike about MasterControl Quality Management System?** The reporting capabilities are often restricting **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The customer experience is always improving. ### 42. Great at some things, not so great in others **Rating:** 2.5/5.0 stars **Reviewed by:** David C. | Quality systems manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Excellent interface and maneuverability. **What do you dislike about MasterControl Quality Management System?** Not so great reporting flexibility. Would love to have better reports capabilities **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document management and Capa management **Official Response from Madi Nilsson:** > Hi David, thank you for taking the time to leave us a review on our Quality Management solution. I'm so happy to hear you are having an easy time maneuvering within MasterControl's QMS. Regarding reporting, we have released a more robust reporting product - MasterControl Insights. Please click on the resource below to read through some high level product details and if you have additional questions, please let me know! Thank you again for you time. ### 43. Straightforward implementation system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The individuals at MasterControl are great at helping with questions and issues **What do you dislike about MasterControl Quality Management System?** Adoption by end users can be difficult as there are many versions and the recommended settings change often. Additional training (and retraining) would be helpful **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Remote work! Our employees scattered during the pandemic. We were also able to hire additional admins who were not open to relocation ### 44. We love MC! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Document collaboration in Mastercontrol is made easy for users. **What do you dislike about MasterControl Quality Management System?** I would like the pdf publishing to process quickly when routing documents. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** I'm excited for the new Mastercontrol insights feature for training reports. The current system has been okay but you have to filter out some of the sections in the parameter field. ### 45. MasterControl increases productivity and efficiency of so many business processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The ability to implement technical controls to limit user error **What do you dislike about MasterControl Quality Management System?** MasterControl's shift to the cloud has left on-prem customers that are cloud-hesitant with fewer options and enhancements **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Reducing paper as much as possible. We spend far less time on document storage and management activities and have reduced errors. ### 46. MasterControl is a one-stop shop for everything QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The ability to link multiple forms from DRs to CAPAs to CCs so everything is in one place. **What do you dislike about MasterControl Quality Management System?** I have no dislikes about the MasterControl QMS **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Being able to track and trend analytics with Change Controls and Deviations helps our business in creating solutions to avoid repeat failures ### 47. MasterControl QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about MasterControl Quality Management System?** The ease with which workflows can be created in the document module of the system. **What do you dislike about MasterControl Quality Management System?** Slight rigidity in the workflows of out-of-the-box forms. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Automation of Quality process including document management, training, deviation, change control etc. ### 48. New user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** Limited usage at this time of the system capabilities **What do you dislike about MasterControl Quality Management System?** Complexity ot the reports activities. Change of licence set up which increase feeses and the cimplexity to manage external one shot users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Manage the training to users. **Official Response from Madi Nilsson:** > Hi there, welcome to MasterControl! I'm happy to hear that MasterControl's QMS is helping streamline training. We have excellent customer training courses available on the customer website that may help with both reports and how to best use our guest connect tool for external users. Thank you for your feedback! ### 49. QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** I like the ability to have all required quality modules in one system **What do you dislike about MasterControl Quality Management System?** The ability to obtain external approval on forms and docs easily **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It allows us to log and monitor issues real time ### 50. QMS training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The trainers are very insightful and helpful. The module is fairly easy to use after training. **What do you dislike about MasterControl Quality Management System?** Nothing yet.............................. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Master Control is helping us better automate our quality system, providing consistency and efficiency. ## MasterControl Quality Management System Discussions - [What is MasterControl Quality Management System used for?](https://www.g2.com/discussions/what-is-mastercontrol-quality-management-system-used-for) - 1 comment - [View MasterControl Quality Management System pricing details and edition comparison](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A22%3A21+-0500&secure%5Bsession_id%5D=739e1c5b-a235-41e5-9573-b5fd44c71560&secure%5Btoken%5D=f51c7f4502b703c32f91e12fecb1f8bff6c4966f0438e7060c13a7c9eb5e4ccb&format=llm_user) ## MasterControl Quality Management System Integrations - [Elemental Machines](https://www.g2.com/products/elemental-machines/reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) ## MasterControl Quality Management System Features **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Nonconformance** - Conformance Records - CAPA - Change Management - Task Management - Policy Management - Document Management - Incident Management - Equipment Management - Audit Management - Workflow Management - Risk Management - Communications Management - Training Management - Maintenance Management - Complaint Management - Inspection Management - ISO Standards Management - Calibration Management - Compliance Management **Content Management** - Bulk Upload and Indexing - Document Tracking - Version Controlling - Search Engine - File Planning and Milestones - Real-Time Authoring and Collaboration - Content Workflows **Document Management** - Dossier Management - Tech Files - Submission Planning - Archiving **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation - Generative AI **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Additional Functionality** - Content Library - Access Controls/Permissions - AI Copilot - Information Governance - Drag & Drop - Collaboration Tools - Reporting/Analytics - Data Capture and Transfer - Indexing - Filtering - Electronic Signature - Version Control - Mobile Access - Document Storage - Generative AI - Approval Process Control - Single Sign On - Image Editing - Customizable Branding - Search/Filter - Tagging - Audit Trail - Document Review - Activity Tracking - Activity Dashboard - Archiving & Retention - Secure Data Storage - Configurable Workflow - SSL Security - Alerts/Notifications - Data Synchronization - Secure Login - Content Delivery - Two-Factor Authentication - Customizable Templates - Mobile Capture - Offline Access - Templates - File Sharing **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Quality system** - Document Control - Collaboration - Analytics and Reports - Supplier Quality Control - Statistical Process Control - Approval Process Control - Quality Control **Regulatory Compliance** - Dashboards and Reporting - TMF Reference Models - Inspection Readiness - Role Permissions **Product Management** - Audit Trails - Label Management - Live Dashboards - Collaborative Authoring - Product Information **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Business Resilience** - Business Continuity - Compliance Management - Incident Management - Policy Management **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Regulatory Affairs** - Automated Notifications - Post-Market Surveillance - Communication Tools - Regulatory Intelligence **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Documentation - Audit Management** - Templates & Forms - Checklists **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Inspection Management** - Templates - Workflows - Corrective Actions **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance - ISO Compliance - Environmental Compliance - AML Compliance - Sarbanes-Oxley Compliance - KYC Compliance - FDA Compliance - OSHA Compliance **Generative AI** - AI Tasks **Additional Functionality** - Mobile Access - Corrective and Preventive Actions (CAPA) - Issue Management - Document Management - Role-Based Permissions - Activity Tracking - Document Storage - Reporting & Statistics - Task Management - Workflow Management - Status Tracking - Monitoring - Data Visualization - Approval Process Control - Forms Management - Change Management - Risk Alerts - Asset Tracking - AI Copilot - API - Risk Analysis - Policy Management - Incident Management - Real-Time Reporting - Real-Time Notifications - Alerts/Notifications - Security Auditing - Compliance Management - Risk Assessment - Real-Time Monitoring - Version Control - Archiving & Retention - Alerts/Escalation - Customizable Reports - Compliance Tracking - Access Controls/Permissions - Certification Tracking - Surveys & Feedback - Digital Signature - HIPAA Compliant - Reminders **Compliance** - Permits - Certifications **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management - Template Management - Document Management - Metadata Management - Content Management - Workflow Management - Compliance Management - Digital Asset Management - Task Management - File Management - Forms Management - SEO Management - Audit Management - Website Management - User Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Agentic AI - Operational Risk Management** - Proactive Assistance **Additional Functionality** - Scenario Planning - Activity Tracking - Prioritization - Audit Trail - Risk Scoring - Approval Process Control - Customizable Reports - Predictive Analytics - AI Copilot - Alerts/Notifications - Dashboard - Data Visualization - Risk Reporting - Version Control - Risk Assessment - Reminders - Risk Analysis - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - API **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Additional Functionality** - Defect Tracking - Electronic Signature - Reporting & Statistics - Activity Dashboard - Data Import/Export - Generative AI - Nonconformance Tracking - Surveys & Feedback - Access Controls/Permissions - API - AI Copilot - Alerts/Notifications - Real-Time Data ## Top MasterControl Quality Management System Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (775 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (603 reviews) - [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) - 4.2/5.0 (452 reviews)