Products

Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organiza

Supremo is an easy-to-use solution for remote desktop control and support allowing to access a remote PC/server or host a Meeting session.

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences

With Watermelon companies can create their own chatbot without the need to code. Within our online platform, you manage all your customer conversations from both your chatbot and live chat. You can connect Watermelon with your favorite channels like; your website, WhatsApp, Facebook Messenger, Twitter, Slack and Telegram. This way businesses can expand their opening times and save a lot of money at the same time.

Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step-by-step guidance.

Octadesk is a chat-commerce that connects you to your customers and ensures you deliver the best buying experience for them, with the speed that your business needs and in all communication channels they love! Boost your marketing, sales, and customer teams.

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.

Cloud-based CRM software for SMBs

Attract and retain more customers with Tigerpaw's contact management module. A complete CRM and marketing engine, Tigerpaw allows you communicate with customers and prospects and track those efforts in order to streamline your account management process.

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

Online Appointment Scheduling made quick, easy & powerful. Integrates to calendars and sales / marketing apps.

Make customer service your #1 differentiator!

Working prospects is hard work. The tools you use make it even harder and slower. That's why we built Centro. We found we are way more responsive and productive in Slack, and wondered, ‘why we couldn't do all of our work there?’ Centro lets you email, text, and respond to leads as if they are in your Slack workspace. Pull in leads from Salesforce and updating activities right from Slack.

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

Suptask is the new way of working with tickets where your conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution (TTR). With a new model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process without restricting it down to a set of specific people (aka "agents

OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle customer inquiries, support requests, and internal communications through a centralized platform. With its user-friendly web interface, OTRS ensures seamless ticket management, workflow automation, and multi-channel communication, including email, phone, and chat. This flexibility allows service teams