Actually, this was good software, but we had to customize it to our own needs, and we eventually ended up switching to other software.

I don't like anything about it which is why I would never recommend it.

I like that you can maintain a complete database of all your customers and their accounts indefinitely, which is especially valuable from an archival perspective. You can also generate quotes, reports, lists, and opportunities, track sales, and convert quotes into service orders, so everything stays in one unified system that an entire organization can use. Most of the time it works well and I don’t run into performance issues, and I appreciate being able to open multiple account tabs to view several customer profiles at once. It also places buttons for the main functions across the top of the page, which makes it easy to find the specific information I need within each account.