# Best AI IT Agents Software

## How Many AI IT Agents Software Products Does G2 Track?

**Total Products under this Category:** 123

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Enjo (+0.87%) - Among all products in this category, Enjo recorded the largest rating increase compared to last month

_Last updated: August 20, 2026_

## How Does G2 Rank AI IT Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 8,000+ Authentic Reviews
- 123+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI IT Agents Software
 ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=1177607&focus%5B%5D=111749&focus%5B%5D=12139&focus%5B%5D=1679975&focus%5B%5D=30506)

Highlighted products: ServiceNow AI Agents, Atera, Harmony, Glean, ServiceNow EmployeeWorks, Guru, Console, and Resolve.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=glean-technologies-glean&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=guru&focus%5B%5D=console-com-console&focus%5B%5D=resolve-systems-resolve)

**Sponsored**

### Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-08-28T20%3A58%3A23Z&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents&secure%5Btoken%5D=11e5310f5337ae65ddfdf4c8969b773af9f8db547c5c006043f5ade476e10a54&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3Dfy27-request-contact-request-demo-workvivo-hq%26utm_content%3Dppc&secure%5Burl_type%5D=custom_url)

### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 456

#### Who Is the Company Behind ServiceNow AI Agents?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 34% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency** of ServiceNow AI Agents, streamlining workflows and enhancing productivity with automated tasks.
- Users appreciate the **ease of use** of ServiceNow AI Agents, simplifying tasks and enabling quick adaptation for everyone.
- Users value the **automation of repetitive tasks** by ServiceNow AI Agents, enhancing workflow efficiency and productivity.
- Users value the **easy integrations** of ServiceNow AI Agents, enhancing workflows and automating tasks for efficiency.
- Users value the **effective automation** of tasks by ServiceNow AI Agents, enhancing efficiency and support 24/7.

##### Cons

- Users frequently encounter **inaccurate responses** from ServiceNow AI Agents, particularly when data setups are insufficient or poorly defined.
- Users face challenges with **poor understanding** as AI responses often lack nuance and can be inaccurate without proper setup.
- Users find the **configuration challenging** and time-consuming, often requiring advanced skills for optimal setup and customization.
- Users experience **limited AI flexibility** , requiring significant time and effort for customization and setup in unique environments.
- Users find the **steep learning curve** during initial setup of ServiceNow AI Agents challenging and time-consuming.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["ServiceNow AI Agents: Smarter Automation with Strong ROI"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13370512)**

**Rating:** 4.5/5.0 stars

_— Saurabh D._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13370512)

**["Native AI agents that finally run on governed platform data"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)**

**Rating:** 5.0/5.0 stars

_— rajesh s._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)

### [Atera](https://www.g2.com/products/atera/reviews)

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,233

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera's **ease of use** exceptional, streamlining management and enhancing efficiency across various tasks.
- Users appreciate the **powerful automation tools** of Atera, enabling efficient management and consistent setup for new employees.
- Users appreciate the **all-in-one dashboard** of Atera, enhancing efficiency with seamless access to various tools and features.
- Users praise Atera for its **efficiency** , streamlining processes and enhancing remote management of devices.
- Users value the **proactive monitoring** and all-in-one platform of Atera, significantly enhancing productivity and efficiency.

##### Cons

- Users find **missing features** in Atera, such as insufficient alert context and lack of essential ticketing tools.
- Users find the **limited features** of Atera, especially in the mobile app, restrict overall functionality for freelancers.
- Users find **improvement needed** in Atera's interface changes and agent installation process, along with remote access reliability.
- Users note that **report loading times and limited customization** can hinder efficiency, revealing areas for improvement.
- Users express concerns about **feature issues** in Atera, citing limitations and disruptions affecting their workflow.

#### What Are Recent G2 Reviews of Atera?

**["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)**

**Rating:** 4.5/5.0 stars

_— Dieter S._

[Read full review](https://www.g2.com/survey_responses/atera-review-13213152)

**["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)**

**Rating:** 4.0/5.0 stars

_— Kyle R._

[Read full review](https://www.g2.com/survey_responses/atera-review-13223481)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews)

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### Who Is the Company Behind Harmony?

- **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Company Website:** harmony.io
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["Harmony Frees Us from Manual Tasks and Improves the IT User Experience"](https://www.g2.com/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12525449)

**["Best IT Automation I've Ever Used - Completely Transformed Our Operations"](https://www.g2.com/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12612560)

### [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)

Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.

**Average Rating:** 4.7/5.0

**Total Reviews:** 300

#### Who Is the Company Behind Glean?

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397baac3d63625225e6bff3d1d2192eb49e7b9c46333405d38a42dccd2f28912&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleanwork%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Large, 40% Medium

#### What Do G2 Reviewers Say About Glean?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Glean's **ease of use** remarkable, quickly accessing relevant information and enhancing productivity effortlessly.
- Users appreciate Glean's **speed in surfacing relevant information** , streamlining access across workplace tools and saving valuable time.
- Users value Glean for its **time-saving efficiency** , enhancing workflows by streamlining access to critical information.
- Users value the **fast search capabilities** of Glean, which streamline information retrieval and enhance productivity.
- Users value Glean for its **effortless information retrieval** , quickly summarizing relevant data from multiple sources to save time.

##### Cons

- Users desire **improvements for transparency and accuracy** in Glean, as current limitations hinder efficiency and trustworthiness.
- Users find the **search functionality lacking** , as results can be too broad and require extra steps to refine.
- Users find the **inadequate filtering** of Glean makes it challenging to narrow down search results effectively.
- Users desire improved **transparency and control** in Glean to enhance trust and usability in complex tasks.
- Users find the **limited customization** options unsatisfactory, leading to occasional irrelevant search results in their experience.

#### What Are Recent G2 Reviews of Glean?

**["A Simple and Effective Way to Find Information Across the Organization"](https://www.g2.com/survey_responses/glean-review-13362731)**

**Rating:** 4.5/5.0 stars

_— Shivang M._

[Read full review](https://www.g2.com/survey_responses/glean-review-13362731)

**["Glean’s Context Truly Sets It Apart"](https://www.g2.com/survey_responses/glean-review-13365554)**

**Rating:** 5.0/5.0 stars

_— David L._

[Read full review](https://www.g2.com/survey_responses/glean-review-13365554)

### [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews)

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### Who Is the Company Behind ServiceNow EmployeeWorks?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 62% Large, 13% Small

#### What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high efficiency** of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
- Users find Moveworks to be **easy to use** , enjoying its efficient AI capabilities and straightforward implementation.
- Users admire the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effectively.
- Users appreciate the **AI integration and efficiency** of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
- Users appreciate the **time-saving capabilities** of Moveworks, significantly improving efficiency and reducing the need for manual interventions.

##### Cons

- Users often face **complexity** in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
- Users struggle with the **steep learning curve** and time investment needed for integrating ServiceNow EmployeeWorks effectively.
- Users find the **time-consuming integration** process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
- Users express concerns about **usage limitations** , particularly regarding integration with non-ServiceNow platforms and feature development.
- Users experience **delayed response times** from Moveworks, affecting the overall support and issue resolution process.

#### What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

**["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)

**["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)

#### What Are G2 Users Discussing About ServiceNow EmployeeWorks?

- [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for)

### [Guru](https://www.g2.com/products/guru/reviews)

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,260

#### Who Is the Company Behind Guru?

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru\_HQ  
4,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,604 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 29% Large

#### What Do G2 Reviewers Say About Guru?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Guru, finding it simple to get answers through AI and keywords.
- Users value Guru's **quick, reliable answers** and seamless integration into workflows, enhancing productivity and reducing confusion.
- Users value the **comprehensive information** offered by Guru, enhancing knowledge management and team efficiency.
- Users appreciate the **easy access** provided by Guru, seamlessly integrating into daily workflows without disrupting tasks.
- Users value Guru for its **accurate and reliable information** that enhances workflow efficiency during live interactions.

##### Cons

- Users experience **search functionality issues** with Guru, including slow results and ineffective keyword recognition.
- Users experience **inefficient search** when managing extensive content, making it challenging to find relevant information quickly.
- Users experience **search functionality issues** , with slow results and ineffective keyword recognition affecting their efficiency.
- Users find the **inefficient searching** in Guru frustrating, as it often results in generic answers for technical queries.
- Users often face **organizational challenges** with Guru, especially in managing large collections and slow search results.

#### What Are Recent G2 Reviews of Guru?

**["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)**

**Rating:** 5.0/5.0 stars

_— Iasmin L._

[Read full review](https://www.g2.com/survey_responses/guru-review-11254414)

**["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)**

**Rating:** 5.0/5.0 stars

_— Dairon P._

[Read full review](https://www.g2.com/survey_responses/guru-review-12959405)

#### What Are G2 Users Discussing About Guru?

- [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments
- [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote
- [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments
- [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote

### [Console](https://www.g2.com/products/console-com-console/reviews)

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.

**Average Rating:** 4.9/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Console?

- **Seller:** [Console.com](https://www.g2.com/sellers/console-com)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11416e105bb44d32d04979a83199c481e9cce505a5916f0e412b2225bfde602b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsole-co%2F&secure%5Burl_type%5D=linkedin_company_website)  
73 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Medium, 15% Large

#### What Are Recent G2 Reviews of Console?

**["Generational AI Automation Playbooks for IT and Seamless Integrations"](https://www.g2.com/survey_responses/console-review-13173518)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/console-review-13173518)

**["Console’s Intuitive Dashboard Keeps Office Requests Organized"](https://www.g2.com/survey_responses/console-review-13145167)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/console-review-13145167)

### [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews)

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 47

#### Who Is the Company Behind Resolve?

- **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9)
- **Year Founded:** 2014
- **HQ Location:** Campbell, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=282382c817b0f9fec92410d835320628a9f91b7a23add571b45585bd624c74e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163969%2F&secure%5Burl_type%5D=linkedin_company_website)  
126 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 55% Large, 34% Medium

#### What Do G2 Reviewers Say About Resolve?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **unparalleled customer support** of Resolve, providing prompt and knowledgeable assistance enhancing user experience.
- Users value the **efficiency improvement** from Resolve, highlighting seamless integration and rapid issue resolution.
- Users commend the **significant productivity improvement** provided by Resolve, enabling quick issue resolution and efficient user experiences.
- Users value the **business growth potential** of Resolve, enabling teams to efficiently complete projects and adapt code easily.
- Users value the **collaboration features** of Resolve, enhancing teamwork and accelerating project completion with reusable code.

##### Cons

- Users face **dependency issues** with permissions and integrations, requiring dedicated resources for optimal functionality.
- Users note a **learning curve** with Resolve's full feature utilization, requiring attention and proper training for best results.
- Users struggle with **access limitations** , finding it challenging to manage permissions for certain features in Resolve.
- Users face challenges with **access restrictions** , struggling to manage permissions for certain features within the system.
- Users struggle with **complex permission settings** , making it challenging to grant access to specific features smoothly.

#### What Are Recent G2 Reviews of Resolve?

**["Expressive, a helpful tool"](https://www.g2.com/survey_responses/resolve-review-11446875)**

**Rating:** 5.0/5.0 stars

_— Gazi S._

[Read full review](https://www.g2.com/survey_responses/resolve-review-11446875)

**["Scalable, Reusable Code Blocks That Speed Up Development"](https://www.g2.com/survey_responses/resolve-review-12387818)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/resolve-review-12387818)

#### What Are G2 Users Discussing About Resolve?

- [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for)
- [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free)
- [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve)
- [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for)
- [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free)

### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)

Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 38

#### Who Is the Company Behind Rezolve.ai?

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve\_ai  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Medium, 18% Large

#### What Do G2 Reviewers Say About Rezolve.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** from Rezolve.ai, consistently experiencing responsiveness and a willingness to assist.
- Users benefit from the **ease of use** of Rezolve.ai, enhancing ticket management and support efficiency seamlessly.
- Users commend the **exceptional support** from Rezolve.ai, highlighting their proactive approach and valuable knowledge base.
- Users find the **setup ease** of Rezolve.ai exceptional, enjoying smooth transitions and thorough support throughout implementation.
- Users highly value the **communication efficiency** of Rezolve.ai, fostering strong support and collaboration throughout the process.

##### Cons

- Users note the **missing features** in Rezolve.ai, highlighting that it's still a work in progress for improvements.
- Users note the **limited features** of Rezolve.ai, reflecting its ongoing development and need for further enhancements.
- Users experience occasional **system freezes and slow responses** , though these issues are rare and not major. 
- Users report **technical issues** like glitches and slow response times for fixes, affecting overall user experience.
- Users notice some **app glitches** that, while present, don't significantly impact overall operation or user experience.

#### What Are Recent G2 Reviews of Rezolve.ai?

**["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)**

**Rating:** 4.0/5.0 stars

_— Nicholas M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)

**["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)

#### What Are G2 Users Discussing About Rezolve.ai?

- [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for)

### [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews)

Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### Who Is the Company Behind Lyzr.ai?

- **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr)
- **Year Founded:** 2023
- **HQ Location:** New York, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eec0c92006d853c670a10e2809e90ae7fa7c0cc2a9669cfcf9dc62c9692065f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flyzr-platform&secure%5Burl_type%5D=linkedin_company_website)  
172 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Small, 17% Medium

#### What Do G2 Reviewers Say About Lyzr.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Lyzr.ai, enabling quick setup and seamless engagement for anyone.
- Users appreciate the **setup ease** of Lyzr.ai, allowing quick creation and testing of AI agents without complexity.
- Users value the **deployment ease** of Lyzr.ai, enabling fast and simple AI agent development without coding expertise.
- Users appreciate the **efficiency** of Lyzr.ai, enabling rapid development and deployment of AI workflows with minimal effort.
- Users appreciate the **intuitive and customizable interface** of Lyzr.ai, enabling quick and effective AI agent creation.

##### Cons

- Users find the **poor documentation** of Lyzr.ai challenging, often having to troubleshoot issues independently.
- Users express concern over the **lack of integration** , limiting flexibility and ease of use in Lyzr.ai.
- Users find the **steep learning curve** of Lyzr.ai challenging, complicating the promised low-code accessibility and experimentation.
- Users feel there is **limited customization** in Lyzr.ai, hindering the ability to tailor the platform to specific needs.
- Users find the **steep learning curve** of Lyzr.ai frustrating, hindering the promised rapid, low-code experience.

#### What Are Recent G2 Reviews of Lyzr.ai?

**["Great Learning Experience Building with Lyzr.ai and Architect"](https://www.g2.com/survey_responses/lyzr-ai-review-13185993)**

**Rating:** 5.0/5.0 stars

_— Mohammed M._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13185993)

**["Production-Ready, Secure AI Agents Made Easy with Lyzr.ai"](https://www.g2.com/survey_responses/lyzr-ai-review-13198822)**

**Rating:** 5.0/5.0 stars

_— Safiya A._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13198822)

### [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### Who Is the Company Behind MeBeBot Intelligent Assistant?

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089ec0a3b49c0974d5baaf0cc182ffed95d2932d7e00eedff4752a06050c0b66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33190792&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 42% Medium, 26% Large

#### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **hands-on customer support** from MeBeBot, ensuring smooth setup and effective tool adoption.
- Users praise the **ease of use** of MeBeBot, which simplifies answering questions and saves significant time for HR teams.
- Users find the **seamless integration with existing platforms** like Slack enhances efficiency and boosts employee experience.
- Users highlight the **efficiency** of MeBeBot in streamlining HR processes and providing instant answers to employees.
- Users love the **ease of implementation** with MeBeBot, seamlessly integrating with existing software in no time.

##### Cons

- Users experience **integration issues** with MeBeBot, wishing for broader connectivity with other platforms for improved functionality.
- Users find the **learning curve steep** due to insufficient guides and lengthy bot training times for new content.
- Users find the **reporting and feedback portals lacking** , affecting usability and overall efficiency in generating insights.
- Users find the **reporting and feedback portals challenging** , indicating a need for significant improvements in usability.
- Users find the **complexity of workflows** frustrating, wishing for simpler approval processes and easier feedback management.

#### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant?

**["Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)**

**Rating:** 5.0/5.0 stars

_— Abhijeet S._

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)

**["Helpful Tool for Quick Internal Support"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)

#### What Are G2 Users Discussing About MeBeBot Intelligent Assistant?

- [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for)

### [CloudThinker](https://www.g2.com/products/cloudthinker/reviews)

CloudThinker is an autonomous AI-powered cloud operations platform built for engineering teams that need to move fast without sacrificing reliability, security, or cost efficiency. Rather than another dashboard you have to interpret yourself, CloudThinker's AI agents work continuously across your stack, managing cloud resources, reviewing code, responding to incidents, and optimizing spend with minimal human intervention required. Six core platform modules: AI Code Review Agent — automated PR analysis for security vulnerabilities, logic errors, and performance issues, integrated into GitHub/GitLab Incident Response Agent — real-time detection, root cause analysis, and automated remediation via AI-driven runbooks, correlating logs, metrics, traces, and alerts Cloud Cost Optimization (FinOps Agent) — continuous spend analysis across AWS, Azure, GCP; identifies idle resources, oversized instances, and RI opportunities Security Monitoring Agent — continuous scanning for misconfigurations, exposed credentials, and IAM drift, mapped to CIS Benchmarks and SOC 2 Kubernetes Operations Agent — workload rightsizing, pod autoscaling, and automated remediation across EKS, AKS, GKE IT HelpDesk Automation Agent — resolves common employee requests, routes tickets, and provisions access Graduated Autonomy framework (a key differentiator): four configurable levels — Notify (AI observes only), Suggest (AI drafts recommendations, humans approve), Act with Approval (AI executes pending sign-off), and Autonomous (AI investigates, remediates, and verifies end-to-end) — configurable per agent, per environment, and per team role with RBAC governance. Integrations: 50+ pre-built connectors including AWS, Azure, GCP, Kubernetes, GitHub, GitLab, Slack, PagerDuty, Jira, Datadog, Prometheus, Grafana, Terraform, Pulumi, and ArgoCD — connects via API with no agents to install. Compliance & security: SOC 2 Type 1 and Type 2 certified. CloudThinker is also an AWS Partner (including AWS AI Services Competency) and is available directly on AWS Marketplace.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind CloudThinker?

- **Seller:** [CloudThinker](https://www.g2.com/sellers/cloudthinker)
- **Company Website:** cloudthinker.io
- **HQ Location:** Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5b18ca74ae816ca6bddb1b6d92d65a60805e5630ebfd38534fb6413b5c8bae5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudthinker&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 82% Small, 12% Medium

#### What Are Recent G2 Reviews of CloudThinker?

**["AI-Powered Automation That Streamlines Cloud Ops and Cuts Response Times"](https://www.g2.com/survey_responses/cloudthinker-review-13158789)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/cloudthinker-review-13158789)

**["Deep Root-Cause Tracing Across K8s and Cloud—With Transparent, Evidence-Based Answers"](https://www.g2.com/survey_responses/cloudthinker-review-13350147)**

**Rating:** 5.0/5.0 stars

_— Thang T._

[Read full review](https://www.g2.com/survey_responses/cloudthinker-review-13350147)

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of implementation** with Aisera, highlighting seamless integration and responsive support from the team.
- Users find Aisera's platform to be **easy to implement** , resulting in a smooth and efficient integration process.
- Users praise Aisera's **responsive customer support** , ensuring timely assistance that enhances their experience and satisfaction.
- Users appreciate the **effortless automation** Aisera provides, enhancing customer service and saving valuable time.
- Users value Aisera's **automation capabilities** for enhancing efficiency and saving time in repetitive business tasks.

##### Cons

- Users face a **challenging learning curve** with Aisera due to lack of documentation and manual tuning requirements.
- Users find Aisera to be quite **time-consuming** , requiring extensive manual engagement for tuning and data navigation.
- Users note the **complexity** of Aisera, requiring extensive setup and ongoing adjustments, which can be overwhelming.
- Users express concern about the **complexity and limitations** of AI, citing the need for more assistance and maintenance.
- Users find Aisera has a **steep learning curve** that requires significant investment and time to fully utilize its features.

#### What Are Recent G2 Reviews of Aisera?

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [illumichat](https://www.g2.com/products/illumichat/reviews)

IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### Who Is the Company Behind illumichat?

- **Seller:** [Illumichat](https://www.g2.com/sellers/illumichat)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e006ae91ffa02e9495e8ef281a041cabdc3b0895891fd7f0d01b3887ff756a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fillumidesknow&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 24% Medium

#### What Do G2 Reviewers Say About illumichat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of illumichat, enabling quick setup and efficient course creation without hassle.
- Users appreciate the **easy course creation** with Illumichat, highlighting its intuitive interface and efficient setup process.
- Users value the **time-saving capabilities** of IllumiDesk, enabling quicker content creation and improved educational efficiency.
- Users love the **ease of use** of IllumiDesk, allowing quick course creation and effective AI assistance.
- Users rave about the **fantastic customer support** that enhances their experience with Illumichat's features.

##### Cons

- Users find the **limited editing capabilities** of illumichat frustrating, requiring excessive manual adjustments to lesson plans.
- Users express frustration with **limited features** , including slow speed and lack of essential functionalities like copy-paste.
- Users find the **slow performance** of illumichat frustrating, experiencing long compile and run times even for simple tasks.
- Users find the **complexity** of illumichat difficult to comprehend, which hampers their overall experience.
- Users often find the **complexity of the learning experience** difficult to grasp, hindering their overall usage of illumichat.

#### What Are Recent G2 Reviews of illumichat?

**["Effortless Integration and User Friendly Experience"](https://www.g2.com/survey_responses/illumichat-review-11982301)**

**Rating:** 5.0/5.0 stars

_— Isaac B._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301)

**["Instant, Accurate Support That Delights Customers"](https://www.g2.com/survey_responses/illumichat-review-11977487)**

**Rating:** 5.0/5.0 stars

_— Shaik c._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11977487)

### [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

**Average Rating:** 4.6/5.0

**Total Reviews:** 147

#### Who Is the Company Behind Leena AI Autonomous Agent?

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI\_  
364 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b67c82063010f20c631f75969e04d5cbe9b13ae9bbc69b345d7b7a04f95060f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13370785%2F&secure%5Burl_type%5D=linkedin_company_website)  
308 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 70% Large, 24% Medium

#### What Do G2 Reviewers Say About Leena AI Autonomous Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Leena AI, appreciating its user-friendly interface and seamless access for employees.
- Users appreciate the **intelligent support** from Leena AI, enhancing employee engagement and streamlining HR processes effectively.
- Users commend the **responsive customer support** provided by Leena AI, ensuring smooth assistance throughout the implementation process.
- Users appreciate the **efficiency** of Leena AI, which streamlines HR processes and enhances employee engagement seamlessly.
- Users appreciate the **instant query resolution** with Leena AI, enhancing efficiency and saving valuable time.

##### Cons

- Users often face **technical issues** with Leena AI, including software limitations and slow updates affecting performance.
- Users often face **technical issues** with Leena AI, including misunderstandings and delays in updates, impacting overall usability.
- Users experience **software bugs and AI limitations** , with occasional glitches and slow updates impacting overall performance.
- Users note a **lack of features** in Leena AI, suggesting the need for more functionalities and integrations for improved experience.
- Users note the **limited features** of Leena AI, suggesting the need for expanded capabilities and integrations.

#### What Are Recent G2 Reviews of Leena AI Autonomous Agent?

**["Efficient and Intuitive: A Great Tool for Internal HR Automation"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)

**["Leena AI - Autonomous Agent"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)**

**Rating:** 5.0/5.0 stars

_— Yashika T._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)

#### What Are G2 Users Discussing About Leena AI Autonomous Agent?

- [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs)
- [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai)
- [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai)
- [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote
- [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al)

- ‹ Prev ‹ Prev
- 1
- [2](/categories/ai-it-agents?order=g2_score&page=2#product-list)
- [3](/categories/ai-it-agents?order=g2_score&page=3#product-list)
- [4](/categories/ai-it-agents?order=g2_score&page=4#product-list)
- [5](/categories/ai-it-agents?order=g2_score&page=5#product-list)
- …
- [8](/categories/ai-it-agents?order=g2_score&page=8#product-list)
- [9](/categories/ai-it-agents?order=g2_score&page=9#product-list)
- [Next › Next ›](/categories/ai-it-agents?order=g2_score&page=2#product-list)

Spotlight Categories

[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)

[Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft)

[Online Community Management Software](https://www.g2.com/categories/online-community-management)

[Attribution Software](https://www.g2.com/categories/attribution)

[Compensation Management Software](https://www.g2.com/categories/compensation-management)

Similar Categories

- [Agentic GTM Platforms](/categories/agentic-gtm-platforms)
- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)

- [AI Agents for HR](/categories/ai-agents-for-hr)
- [AI Customer Support Agents](/categories/ai-customer-support-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)

- [AI SDRs](/categories/ai-sdrs)
- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI IT Agents Themes](/categories/ai-it-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

### Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

- Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
- Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
- Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
- Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
- Support advanced automation for proactive task execution such as ticket resolution or issue detection
- Maintain security, compliance, and data privacy protocols for all interactions
- Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues

### Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

- Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
- Proactively detecting and classifying incidents before they escalate to critical failures
- Automating repetitive IT workflows including ticket categorization, routing, and status updates

### How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management).

### Insights from G2 on AI IT Agents

Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.

Show More