I really like how customizable it is. We have a lot of freedom to build whatever we can imagine. The Centro team is great and has been super helpful as we build an effective process.

Centro has ergonomically designed Apex actions and custom objects that are far and away better than the native Salesforce <> Slack integration. Their integration patterns, like the Message Queue and Linked Conversation object are also intuitive and easy to build with and extend. Their team is also top notch. They are responsive to issues and pragmatic and fast about building feature requests that make sense for us and them.

I like the seamless integration into Slack, making it easy to connect Slack and Salesforce for remote and field teams. Having Centro integrated into our Salesforce cases allows us to pull the transcripts of those cases into our reports, which helps with our daily audit via AI. The setup process was really straightforward, and having the dedicated support of the central team was critical in our early success. Their full attention and support made me feel like they were invested in us.