Centro has ergonomically designed Apex actions and custom objects that are far and away better than the native Salesforce <> Slack integration. Their integration patterns, like the Message Queue and Linked Conversation object are also intuitive and easy to build with and extend. Their team is also top notch. They are responsive to issues and pragmatic and fast about building feature requests that make sense for us and them.

I like the seamless integration into Slack, making it easy to connect Slack and Salesforce for remote and field teams. Having Centro integrated into our Salesforce cases allows us to pull the transcripts of those cases into our reports, which helps with our daily audit via AI. The setup process was really straightforward, and having the dedicated support of the central team was critical in our early success. Their full attention and support made me feel like they were invested in us.

Centro has streamlined our case submission process significantly, providing an invaluable tool for cross-team communication. Support from the Centro team has been overwhelmingly positive, with team members consistently providing dedicated work to help us accomplish our implementation successfully. The Slack integration itself has received significantly positive feedback from our sales teams and has improved quality of life for all teams involved.