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Richpanel

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93 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.7
Serving customers since
2019
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Richpanel Reviews

Review Filters
Profile Name
Star Rating
72
20
0
1
0
Juan P.
JP
Juan P.
05/30/2025
Validated Reviewer
Review source: Organic

Powerful CSM with everything you need

Self Service set up that is user friendly, intuitive, and perfect to keep CS staff efficient and handling only the complicated customer scenarios.
Matthew S.
MS
Matthew S.
05/08/2025
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic experience, great automations, money saving

What we like best about Richpanel at Ralph Christian is how seamlessly it brings together all our customer conversations across channels like email, live chat, and social into one unified view. It’s helped our team respond faster, stay organised, and deliver a more personal support experience at scale. The interface is clean and intuitive, which made onboarding quick, and the automation tools have saved us hours each week.
Parker H.
PH
Parker H.
11/19/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great Support

Richpanel allows my team and I to effectively solve customer issues. My partner Harsh Shah has always been a huge help with it comes to integrating new processese.

About

Contact

HQ Location:
San Jose, California

Social

@Richpanel

What is Richpanel?

Richpanel is a customer service platform designed specifically for ecommerce businesses. It offers a suite of tools that streamline and enhance customer support and experience directly from their website at [https://richpanel.com/](https://richpanel.com/). The platform allows online retailers to manage customer support tickets, automate common queries with AI, and provide personalized support through live chat and other communication channels.Key features of Richpanel include its intuitive customer support dashboard, integration with major ecommerce platforms like Shopify and WooCommerce, and powerful analytics to track support performance and customer satisfaction. This helps ecommerce businesses boost efficiency, reduce response times, and improve overall customer experience. Richpanel aims to transform how online shops engage with their customers, making support operations more efficient and driving higher customer loyalty.

Details

Year Founded
2019