I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice.

Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations.

Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need. The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use. Overall, it’s made handling support much easier for us.