Watermelon Reviews & Product Details

Watermelon has a great interface that is easy to learn. I was not part of the birth of our AI agent and the implementation and integration. After a month I started to manage our AI agent as she works 24/7, wich is amazing. Watermelon has several helpfull articles, Chad, there own AI agent is very helpfull and the support team via the e-mail is great. Especially Bram, big shout out for you as you helped us a lot. And not to forget Fleur, thank you too. Our agent works very hard and already helped a lot of potential customers wich save us time in the end. Review collected by and hosted on G2.com.

I think AI is great and what AI can do is amazing. I think we want to quick now as AI and Watermelon is still developing. Sometimes our agent is slow before she comes with an answer. When she crawles new information on the website, it takes time. And how more I work with the agent, how more I wish for some extra insights to review all the chats. It would be great if 'old conversations', could be visible in the interface instead of a csv. Sub tags would also be awesome for the future. But I also know, the tags just rolled out on the 14th of August. So in this case we are all developing. Review collected by and hosted on G2.com.

We were pleasantly surprised when we received the demo of Watermelon's AI chatbot. This prompted us to almost immediately shut down our own (non-generative) chatbot and continue with Watermelon. After a few simple steps, our AI assistant, "Anouk," was live on our website. Our company, Rijles Zonder Stress (Stressless Driving Lessons), is a franchise with driving schools throughout the Netherlands. We recruit students and (prospective) driving instructors to help us grow. Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. She was quite good at this from the start, but with continued training, she has only improved. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us (because calling or registering is too big a step), but people are willing to ask chatbot Anouk these questions. In some cases, this even leads to actual registrations. AI chat has become a priority (something we didn't anticipate at the beginning of this year). Review collected by and hosted on G2.com.

While there's always room for improvement in anything, new features, a better user experience, and so on, I can't really think of anything I'm dissatisfied with. Besides website integration, we also want to use our AI chatbot Anouk, for WhatsApp, Facebook, and Instagram. And hopefully, in the future, for answering emails and possibly phone calls as well. Review collected by and hosted on G2.com.

We’ve been using Watermelon AI for a while now and are very satisfied. We use our AI agent as an additional search function within our e-commerce shop, which has significantly reduced the number of standard customer questions that would normally need to be handled by our human colleagues. The platform is easy to use, flexible, and the support team is always responsive and helpful. Overall, a great experience and a valuable addition to our business. Review collected by and hosted on G2.com.

You need a good understanding of how to guide and configure the chatbot to get the best results. Setting it up correctly takes some time and knowledge, and in the beginning it can occasionally provide inaccurate or incomplete answers. Once you understand how to fine-tune the prompts and structure the information, it performs much more reliably — but there’s definitely a bit of a learning curve at the start. Review collected by and hosted on G2.com.

That we can make it as we want. A name, a face. The dashboard also works intuitively and the bot is easy to train. Furthermore, the contact is very pleasant and you are well guided. Review collected by and hosted on G2.com.

It took some puzzling to get him to say the right things, and he didn't always follow the previously mentioned instructions very well, but we've already been helped further in this and it's getting better. Furthermore, we received feedback from users about the thumbs being the wrong way around. Dislike/like would normally be the other way around, which might cause people to accidentally press the wrong one. Review collected by and hosted on G2.com.

This AI chatbot is really useful to help visitors to find the right information. This reduces calls to our teams, which saves valuable time. Setup was pretty straightforward but in case of any issues, Customer Support is always available to help out. Review collected by and hosted on G2.com.

It takes some time to properly train the chatbot. This requires several people and some trial and error. However, this is a good investment since the chatbot saves time (= money) in the long run. Review collected by and hosted on G2.com.

The Watermelon team stays in close contact and aligns well with our ambitions. Their roadmap is transparent and realistic, and the platform’s ease of use is a major advantage. Review collected by and hosted on G2.com.

Watermelon is more affordable than most competitors, which means it currently offers fewer features. Fortunately, many new functionalities are already planned on the roadmap. Review collected by and hosted on G2.com.

It’s easy to use and implement. We use Watermelon every day, and it helps us manage our workload more efficiently. Whenever we need assistance, the customer service team is always friendly and ready to help. Review collected by and hosted on G2.com.

We’ve noticed that occasionally the bot does not respond, or the crawler gets stuck and returns incorrect information. Review collected by and hosted on G2.com.

I appreciate the variety of options available for training your AI agent using your own company data. Review collected by and hosted on G2.com.

I find it frustrating that the interactive tester sometimes gives different responses compared to the actual AI agent. Review collected by and hosted on G2.com.

It’s easy to set up a chatbot even without any prior AI chatbot experience by following the tutorial videos. The customer service is also easy to reach. In addition, Watermelon’s own chatbot helps with the most common questions. Review collected by and hosted on G2.com.

You currently still have to update the URLs used in the chatbot manually — for example, by removing URLs that are no longer live and crawling new ones. This process still takes quite a bit of manual time, but I believe it is on the the Watermelon roadmap to optimize. Review collected by and hosted on G2.com.

The most helpful aspect of Watermelon's chatbot is that it provides us with a first-line starting point to handle repetitive questions. With the new AI functionality, implementing the chatbot has become significantly easier, and Watermelon's support responds very quickly whenever we have questions. Review collected by and hosted on G2.com.

The drawbacks of Watermelon were mainly related to the previous implementation method. It worked, but it took a long time to set up, and you had to maintain a separate overview to clearly see how the different pieces of information were connected. With the new AI functionality, that's no longer necessary. Review collected by and hosted on G2.com.