--- title: Engageware Reviews meta_title: 'Engageware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Engageware works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 131 scale: '5' date_modified: '2026-06-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Engageware Reviews **Vendor:** Engageware **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.4/5.0 **Total Reviews:** 131 ## About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ## Engageware Pros & Cons **What users like:** - Users value the **ease of use** of Engageware, streamlining appointment scheduling and enhancing customer engagement effortlessly. (8 reviews) - Users find Engageware **incredibly helpful** for appointment booking, scheduling, and efficient support across multiple channels. (8 reviews) - Users value the **friendly and available customer support** from Engageware, enhancing their overall user experience significantly. (7 reviews) - Users benefit from the **efficiency** of Engageware, effectively managing time and enhancing overall client engagement. (6 reviews) - Users value the **comprehensive knowledge base** of Engageware, enhancing communication and streamlining appointment scheduling. (6 reviews) - Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews) - Easy Access (5 reviews) - Scheduling (5 reviews) - Visibility (5 reviews) - Features (4 reviews) **What users dislike:** - Users find Engageware **expensive** , struggling with high subscription costs and complex learning experiences compared to other options. (3 reviews) - Users experience **layout issues** with Engageware, finding the UI disorganized and functionality lacking in many areas. (3 reviews) - Users find the **learning curve steep** for Engageware, making it difficult to fully utilize its capabilities. (3 reviews) - Users find the **complexity** of Engageware challenging due to high prices and a steep learning curve. (2 reviews) - Users face **integration issues** in Engageware, particularly with calendar sync and lack of a Salesforce Connector. (2 reviews) - Lack of Resources (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews) ## Engageware Reviews ### 1. TOO MANY ISSUES **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Engageware?** easy to plop a link for people to schedule...however all calandar ap could probably do that **What do you dislike about Engageware?** CONSTANTLY double and triple booking me, then appts don't show up in my calendar unless my lap top that I only travel with is on. Cant install on more than one device so no solution. I have given it 5 years.....tired of rescheduling people, **What problems is Engageware solving and how is that benefiting you?** constant double booking me **Official Response from TimeTrade Marketing:** > We’re really sorry to hear about the troubles you’re having with the iCal Connector. Some customers prefer to use the downloaded connector on their computer which does require the computer to be running to sync appointments between Outlook/iCal and TimeTrade. Many customers use our cloud connector which doesn’t rely on a local computer to sync appointments. We can connect directly to Exchange/Office 365 and Google Calendar from the cloud which syncs all appointments instantly without needing a local application. Both Individual and Business edition do support our Google connector, however the Exchange and Office 365 connector are only available in Business and Business Plus editions. Customers have been very happy using our cloud connectors for their businesses to keep all TimeTrade and personal appointments in sync in real-time. If you need help connecting to Google or upgrading to our Business Edition to access Office365 and Exchange support, please email help@timetrade.com and they’ll get you up and running fast! ### 2. Not user friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2019 **What do you like best about Engageware?** We used time trade to find our multiple locations and schedule appointments with different service departments within those locations. The map function on it is fairly easy to use. **What do you dislike about Engageware?** The response time is terrible, the ability to schedule the appointment was often a broken link that would lead to a server error. **What problems is Engageware solving and how is that benefiting you?** Timetrade was supposed to make the ability for us to make appointments for our clients easy. There are many offices and on days they are closed it was nice to be able to schedule an appointment without having to wait until a day they are open. ### 3. Bad Software, Bad Company **Rating:** 0.0/5.0 stars **Reviewed by:** Jon B. | Director, Executive Education, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2014 **What do you like best about Engageware?** Relatively easy to use. Takes a while but customizable. **What do you dislike about Engageware?** Time Trade has serious flaws as a product and a company. The main reason people want a product like this is for sync–so that clients can go to the web, schedule appointments, and that’s it. Full sync doesn’t exist, however, at least for Calendar.app. I can’t delete appointments from Calendar and have them delete from TimeTrade. I have to GO TO THE TIMETRADE SITE to manage my own calendar. I pointed out that this is not “sync”–that “sync” means “sync” but got no support. When I asked for a partial refund as this was a feature advertised, I was told the agreement does not permit refunds. What kind of company gives customer responses like that? I’ll leave TimeTrade once my year is up. Do not buy this product. **Recommendations to others considering Engageware:** Look elsewhere. **What problems is Engageware solving and how is that benefiting you?** The time saved has been almost completely lost in dealing with poor customer service. ## Engageware Discussions - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote - [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Fit%2Fproducts%2Fengageware%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fengageware%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+20%3A51%3A32+-0500&secure%5Bsession_id%5D=4866d677-cb08-46c4-b8c9-69c26ad2fcc5&secure%5Btoken%5D=bbe0c6ae67688f01f348ff76dbd788183c8e421116c9715492a8b5619a32da1e&format=llm_user) ## Engageware Integrations - [eNgage](https://www.g2.com/products/cendyn-engage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews) ## Engageware Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Engageware Alternatives - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,894 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)