I find Issuetrak very easy for passing tickets back and forth between departments and appreciate being able to read all notes on how issues are resolved or what the status is. I love the time tracking feature, which allows me to see how long a ticket has been opened, and I can easily search for tickets by keywords, submitter, or dates to locate a ticket and check its status. Additionally, the integration with Gmail is really helpful as it generates tickets from emails and logs voicemails into the inbox as tickets.

Issuetrak is one of the best ticketing systems that I've used. The search function for previous tickets is a great Knowledge Base for recurring issues and fixes as long as the tickets are documented properly.

This software manages issues that need to be tracked and kept up with flawlessly