--- title: Centro Reviews meta_title: 'Centro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Centro works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 41 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Centro Reviews **Vendor:** Centro **Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) **Average Rating:** 5.0/5.0 **Total Reviews:** 41 ## About Centro Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more. ## Centro Pros & Cons **What users like:** - Users praise Centro's **exceptional customer support** , highlighting responsiveness and helpfulness that enhance their overall experience. (6 reviews) - Users value the **seamless Salesforce integration** of Centro, enhancing workflows and team responsiveness effectively. (6 reviews) - Users appreciate the **easy integration with Salesforce and Slack** , enhancing workflows and team responsiveness effectively. (6 reviews) - Users value Centro's **seamless integration** with Salesforce and Slack, enhancing workflows and team responsiveness effectively. (4 reviews) - Users appreciate Centro for its **exceptional customer support** and seamless integration, improving workflows and team collaboration. (3 reviews) - Accuracy (2 reviews) - Case Management (2 reviews) - Easy Integrations (2 reviews) - Easy Setup (2 reviews) - Features (2 reviews) **What users dislike:** - Users find Centro's **complexity** necessitates significant Salesforce Admin effort for effective implementation and customization. (2 reviews) - Users note a steep **learning curve** for Centro, requiring significant Salesforce skills and dedicated admin resources. (2 reviews) - Users find **limited automation** in Centro to be challenging, requiring significant Salesforce Admin resources for customization. (2 reviews) - Users find a **steep learning curve** with Centro, needing advanced Salesforce skills for effective implementation and customization. (2 reviews) - Users find the **automation difficult** due to the need for technical skills and knowledge of Salesforce. (1 reviews) - Users find **call issues** with Centro challenging, highlighting difficulties in setup despite helpful customer support. (1 reviews) - Users find **complex administration** required for Centro can be challenging, especially with limited Salesforce Admin resources. (1 reviews) - Difficult Customization (1 reviews) - Users find the **difficult settings** of Centro challenging initially, but support helps ease the learning curve. (1 reviews) - Limitations (1 reviews) ## Centro Reviews ### 1. A Better Salesforce–Slack Integration Than Slaesforce's Native One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Centro?** Centro has ergonomically designed Apex actions and custom objects that are far and away better than the native Salesforce <> Slack integration. Their integration patterns, like the Message Queue and Linked Conversation object are also intuitive and easy to build with and extend. Their team is also top notch. They are responsive to issues and pragmatic and fast about building feature requests that make sense for us and them. **What do you dislike about Centro?** No major complaints - Centro does a very specific job inside of our stack and does it really well. **What problems is Centro solving and how is that benefiting you?** Centro powers all of the slack notifications and workflow that emanate from Salesforce for our GTM teams. It lets us build these notifications and workflows declaratively which increases time to value ### 2. Effortless Integration Boosts Audit Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Becca D. **Reviewed Date:** March 16, 2026 **What do you like best about Centro?** I like the seamless integration into Slack, making it easy to connect Slack and Salesforce for remote and field teams. Having Centro integrated into our Salesforce cases allows us to pull the transcripts of those cases into our reports, which helps with our daily audit via AI. The setup process was really straightforward, and having the dedicated support of the central team was critical in our early success. Their full attention and support made me feel like they were invested in us. **What do you dislike about Centro?** I'd like an easier integration rather than having to submit a button or a workflow. Something that the agents can easily do from their phone without digging through a bunch of tabs or drop downs. **What problems is Centro solving and how is that benefiting you?** I use Centro to link Slack and Salesforce, logging all communication in one place without switching platforms. Our field teams can submit cases from the field through Slack, increasing adaptability. It easily pulls transcripts into reports, cutting audit time from two hours to twenty minutes. ### 3. Centro Streamlines Case Submission and Empowers Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Centro?** Centro has streamlined our case submission process significantly, providing an invaluable tool for cross-team communication. Support from the Centro team has been overwhelmingly positive, with team members consistently providing dedicated work to help us accomplish our implementation successfully. The Slack integration itself has received significantly positive feedback from our sales teams and has improved quality of life for all teams involved. **What do you dislike about Centro?** The product itself is very barebones at implementation and requires dedicated Salesforce Admin work to carve out complex/custom solutions and Salesforce architecture. This likely isn't an issue if your team has longterm SF Admin bandwidth to dedicate to the product, but could be cumbersome if admin bandwidth is low, or a low-touch solution for future scalability and customization is important "out-of-the-box." Centro has been overwhelmingly helpful in building out the custom solutions need to start our rollout, however. **What problems is Centro solving and how is that benefiting you?** Removing a lack of visibility into case submissions, and simplifying our case lifecycle, ensuring teams can communicate more quickly and efficiently in a unified environment (slack). ### 4. Great product and a wonderful support team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Reuella H. | Software Engineer II, Salesforce Administrator and Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Centro?** Centro as a product was exactly what our team needed. We were missing messages coming through salesforce and needed a way to streamline communication with our customers without adding steps that made it harder for them. The team was so great, we had an extremely short deadline for initial implementation and they worked with us to get the product rolled out within our deadline. They continued to support us with the nuances our operations team needed to make centro a powerful tool for our company. We love how versatile the tool is and how easily it integrates with our system. In a few days it has become an indispensable part of our operations. **What do you dislike about Centro?** While not perfect, it is hard to find flaws in the product. It handles nuances so well and has been really helpful to our organizations **What problems is Centro solving and how is that benefiting you?** Centro resolves the delay in communication with customers due to issues like team members being offline, not everyone having a salesforce license etc. We can now have team members communicate with customers regardless of salesforce license. We also have more eyes on customer messages enabling a faster response time. ### 5. Amazing Product And Even Better Team **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Vice President, Trust and Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Centro?** "Centro’s seamless integration between Salesforce and Slack has significantly streamlined our workflows, particularly around notifications and form submissions. As a native Salesforce and Slack solution with a no-code interface, Centro enables us to deliver timely alerts that enhance team members' responsiveness. Our teams can easily submit RevOps support requests directly from Slack, eliminating the need to switch between platforms. Additionally, Centro’s customer support is exceptional—responsive, reliable, and consistently helpful. **What do you dislike about Centro?** Without an on-demand interface, end users can easily overlook the potential of this amazing product. I've encountered challenges in encouraging more teams to get creative to utilize this tool to optimize their workflows. **What problems is Centro solving and how is that benefiting you?** "Centro enables our internal teams to receive notifications and take action directly within Slack, eliminating the need to switch between platforms. It also streamlines the process for submitting support tickets, all within the same interface. As an Operational leader, this allows me to deliver more efficient, user-centric solutions that enhance team productivity and engagement. ### 6. Invaluable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Centro?** We've have a fantastic experience working with Regina at Centro. Her customer support is top-notch, she is incredibly responsive and always ready to help us work through any challenges. She has been a true partner, not just a vendor, offering great ideas and suggestions that have made a real difference. She consistently provides thoughtful suggestions that improve our workflow and outcomes and we always feel confident knowing she is is there for us. **What do you dislike about Centro?** It's difficult to identify any true downside. **What problems is Centro solving and how is that benefiting you?** Connecting SF and Slack, bridging the gap between our CRM and realtime collaboration in Slack. Optimizing and streamlining workflows. ### 7. Outstanding Collaboration and Customer Service is 2nd to None! **Rating:** 5.0/5.0 stars **Reviewed by:** Hero N. | Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Centro?** The Centro team has been an incredible partner for our company. Besides their fantastic existing Slack and Salesforce integration products that we've been using for years, we recently began piloting an exciting new product. From day one, they've been receptive to our feedback and requests, delivering features and improvements at an amazing pace. Whenever we encountered a hiccup, Centro was always quick to respond, thorough in their explanations, and proactive in implementing solutions FAST. Despite being packed with features, they kept things organized and user-friendly. In the brief time that the product went live within our org, it has already saved weeks of man-hours for our support agents and helped smooth the onboarding process of new hires, providing answers to common (and not-so common) questions in seconds. The level of personalized service we receive from Centro is exceptional. It often feels like we're their top priority. Their commitment to our success truly sets them apart. **What do you dislike about Centro?** Not much. Sometimes, I feel like they're waiting for me to keep up with the pace of progress they make. **What problems is Centro solving and how is that benefiting you?** Centro helps us free up valuable time taken up by repetitive issues, allowing us to reallocate it towards high level initiatives. They're also helping us upskill our team members by providing quick, accurate answers to questions within our extensive documentation, allowing them to be more self-sufficient. ### 8. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Centro?** Centro fills the gap in functionality between Slack and Salesforce, enabling some really cool capabilities for both the sales and customer success teams. Setting up integration with Salesforce and Slack is straight forward. The team at Centro is great to work with...always helpful. **What do you dislike about Centro?** Using Centro requires some technical skill/knowledge of Salesforce as well as some slack. I.e. while Centro itself if powerful, using it to its full potential requires using Salesforce Flows. In a perfect world, building Centro automations would be more straight forward...but Centro does also have to work within the requirements/limitations of Salesforce and Slack. **What problems is Centro solving and how is that benefiting you?** Case management, Salesforce opportunity management, approval workflows. ### 9. Cost-Effective and Customizable Solution for Slack Users **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro P. | Technical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Centro?** Centro integrates seamlessly with Slack, allowing my team to continue using their familiar and comfortable platform as their main app. This integration not only enhances efficiency but also saves us money, as not everyone on the team requires a Salesforce license. Additionally, Centro is highly customizable, making it easy for my team to navigate through their workflows and tailor the app to meet our specific needs. Another standout feature is their excellent customer support, which is always available to help with complicated implementations and can be easily contacted via Slack, making the process smoother and more efficient. **What do you dislike about Centro?** While there aren't many downsides to Centro, implementing more complex use cases can be a bit challenging. Similar to the effort required in Salesforce, setting up advanced features and functionalities in Centro demands some work and attention to detail. **What problems is Centro solving and how is that benefiting you?** Reducing Salesforce licensing costs and enhancing our teams workflow efficiency using Slack. ### 10. Centro helps automate ticket generation for managing team tasks right where they were asked **Rating:** 5.0/5.0 stars **Reviewed by:** Ja'Lisha H. | Support Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Centro?** I like the ability to run workflows based on emojis in Slack. It's a huge time saver for the team and helps us quickly track data in Salesforce. The Centro team also offers hands-on customer service, which is always appreciated. **What do you dislike about Centro?** The form UI of the workflow builder is not the most intuitive, but it's easy to pick up on once you understand it. **What problems is Centro solving and how is that benefiting you?** Centro helps my team create salesforce tickets when requests come in inside the Slack UI. It's a huge time-saver and makes our team more likely to track even the smallest requests that they are working on. ### 11. Centro is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian H. | Sr. Commercial Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Centro?** It was incredible fast and easy to get started. I was able to get some of our flows working within the same day of getting the app. The support and sales team has been amazing (especially Regina) ! We've been able to improve our reporting on custom deals thanks to slack/salesforce integration and centro forms, our leadership is as stoked as we are. HUGE WIN! The additional capabilities Centro gives us when building our flows has made our lives as admins so much easier. **What do you dislike about Centro?** We truly haven't had anything of note so far! **What problems is Centro solving and how is that benefiting you?** We were struggling to capture conversations happening in slack in a long term and meaningful way. We couldn't report on the customizations being discussed and trying to develop the integration between slack and salesforce on our was proving difficult with apex resources. The native centro actions in salesforce flows allowed to build what we'd been working on for months in a matter of days. Now we can track and report on our custom deals being discussed in slack using the centro form and capture all those fields in a custom object on salesforce. ### 12. Centro Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Reese B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Centro?** Centro's robust integration between Salesforce and Slack has helped us streamline notifications and form submissions. I appreciate the fact that Centro is SF/Slack native, and is no code! We are able to deliver notifications at the right time to speed sales response time. Users can submit RevOps support tickets, right from Slack without having to navigate between systems. Centro's customer support is bar none - if you need anything, they are there for you! **What do you dislike about Centro?** Without an in your face interface for end users, it's out of sight out of mind. I've struggled with getting my users to adopt processes around ticket submission from Slack, so it's just a matter of really driving home the process to get users to consistently use forms built with Centro in Slack. **What problems is Centro solving and how is that benefiting you?** Allows sales to get notifications and action right from Slack, rather than navigating between systems. It also allows users to submit RevOps support tickets without leaving Slack. As a RevOps leader, it allows me to provide more robust solutions to my end users ### 13. Delivers everything it promised **Rating:** 5.0/5.0 stars **Reviewed by:** Jelena T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Centro?** It's very easy to use. Our Customer Support agents use it daily, and they need it to be very simple, straightforward and fast - and Centro is all that. It has a lot of neat tricks and custom settings under the hood, while keeping the user interface clean and easy to understand. Also, the information exchange between Centro and Salesforce is flawless, nothing is lost, nothing lags. **What do you dislike about Centro?** Setting it up on the Admin side may have been a little confusing at first, but Centro support was there to hold my hand and they were super helpful - they would explain, demonstrate, share resources and did everythingto help me set up the app exactly as was needed for my company's tasks. **What problems is Centro solving and how is that benefiting you?** Centro is helping our cs agents communicate fasted and keeps all the information safely in one place (Salesforce). Until now the information was in bits and pieces all over Slack, details getting lost in different threads and channels. Now this is no longer a problem - Centro makes sure everything reaches Salesforce. New cases can be created from any conversation, it saves the agents time since they don't need to jump between apps anymore. ### 14. I can only recommend Centro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Centro?** With Centro's help, we were able to set up our system for cases efficiently between Slack and Salesforce. The application runs flawlessly and the support from the Centro team is great. If we have any questions, the team is always quick to help and solution-oriented. Centro offers many standard solutions that can cover many of our use cases. **What do you dislike about Centro?** I can't report anything negative about my experience with the application or the team so far **What problems is Centro solving and how is that benefiting you?** Centro helps us to set up our cases in Salesforce and Slack ### 15. Great Tool and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Centro?** We just began implementing it about a month ago and it's going great so far. The emoji reaction capability was what brought us to the tool in the first place and that's been working great, but we also love the ability to connect slack channels directly to a Salesforce Opp. **What do you dislike about Centro?** I'm not a Salesforce expert and it does require some Salesforce knowledge to set up flows and such, but their customer success has been amazing and will get on a call and walk you through set up step by step. **What problems is Centro solving and how is that benefiting you?** More visibility into Salesforce happenings directly within Slack, more efficiency in lead management. ### 16. Top Tier Customer Support Connected to a Killer Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Janice Y. | Commercial Operations Manager, Large Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Centro?** The high level of customer support post purchase. Centro's team was there to help me every step of the way to a successful deployment! **What do you dislike about Centro?** Centro makes it so easy to see Salesforce Data from Slack that I worry my teams might stop logging into Salesforce altogether. **What problems is Centro solving and how is that benefiting you?** We implemented Centro to facilitate access to Salesforce data from in the field. My teams are now able to access a variety of object data from automatically generated channels, benefitting teams across the company by breaking down data silos. ### 17. Slack within Salesforce rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Centro?** Having a Slack window within Salesforce records that link directly to channels is game-changing. Not having to leave Slack to communicate with colleagues about a certain record is clutch! Also, Apex action that allow me as an admin to automate things from SF to slack (like creating an opportunity Slack channel on opportunity create), or post messages to existing Slack channels based on certain SF actions is amazing. **What do you dislike about Centro?** Not much... maybe that certain features depend on which version/tier of Slack you're on, but that's more of a Slack limitation than a Centro one. **What problems is Centro solving and how is that benefiting you?** Bridging the gap between SF and Slack, so that users can live within SF without always having to switch to Slack to communicate. Conversely, if a user is in Slack, having record information feed into Slack from SF is extremely helpful. ### 18. Centro makes Slack productive with the power of Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin Drew T. | Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Centro?** It extends how people use systems to run their business, just like email integration with Salesforce in the previous decade, only better. I can get insights pushed automatically or on a schedule on pipeline, updates, dashboards, all within specific channels. I can also push data back based on conversations in slack so our Salesforce remains up-to-date. The AI summaries are fantastic to give me context without having to read through a string of missed messages. My time and energy can be focused on the business not in the business because Centro is always working on my behalf. **What do you dislike about Centro?** It's Slack-centric, so if you don't use Slack, it may not be very valuable. But, even if you don't like living in Slack, your colleagues do, and this helps them be productive with business systems broadly! **What problems is Centro solving and how is that benefiting you?** Contextual conversations around customers, topics, products, or across teams are much better now that we can bring in salesforce data and log data to salesforce. ### 19. Centro is a great product and makes life a lot easier as a founder **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Centro?** That it blends the best of native Slack features in with Sales Cloud so seemlessly that we don't ever check Salesforce, everything is at our fingertips in Slack **What do you dislike about Centro?** I have no dislikes about the platform or integration **What problems is Centro solving and how is that benefiting you?** Centro is playing a major role in bringing integration between Slack and SalesCloud together in a user-friendly way ### 20. My Go-To solution for Slack-to-Salesforce integration **Rating:** 5.0/5.0 stars **Reviewed by:** Teri W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Centro?** My favorite features of Centro are 1) building a case from an icon. 2) automatically create a slack thread for new cases where I can colloborate with my customers. 3) the Experience cloud chat integration 4) the SMS chat feature and 5) the flow components and simple nudge automations. **What do you dislike about Centro?** While not a dislike, Centro is actively being improved so there can be bumps every now and then as new features roll out. **What problems is Centro solving and how is that benefiting you?** Centro is improving our communication to customers and integrating both sales and service from Salesforce. ### 21. Centro App: A Game-Changer for Salesforce Users **Rating:** 5.0/5.0 stars **Reviewed by:** Tod T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Centro?** I recently incorporated the Centro App into our Salesforce workflow, and I couldn't be more impressed with its transformative impact on our sales processes. This app has truly elevated our team's efficiency and collaboration, making it an indispensable tool in our day-to-day operations. One standout feature is the seamless integration with Salesforce, allowing us to access Centro's powerful capabilities without disrupting our established workflow. The user-friendly interface has made navigation a breeze, even for team members who are less tech-savvy. Centro's robust analytics and reporting tools have empowered our sales team with valuable insights, enabling us to make data-driven decisions and identify new opportunities. The customizable dashboards have become a hub for real-time updates, fostering better communication and collaboration among team members. What sets Centro apart is its commitment to enhancing user experience. The app is continuously updated with new features and improvements, ensuring that we always have access to the latest tools to stay ahead in the dynamic world of sales. Overall, Centro has exceeded our expectations and proven to be an invaluable asset for our Salesforce operations. If you're looking to supercharge your sales processes and empower your team with cutting-edge tools, Centro is the app you've been searching for. Highly recommended! **What do you dislike about Centro?** No negative feedback so far. Evertything is above and beyond. **What problems is Centro solving and how is that benefiting you?** Keeping track of notifications and organizing slack workflow. ### 22. Centro Rocks - not just a catchy name! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Centro?** - Product functionality - solves a real pain point around collaboration between an open system (Slack) and a closed system (SFDC) - Customer support - responsibe at the highest levels of the organization. Quick and thorough turnaround. Centro have prioritized the needs of my organization every time. - Partnering to build the product - similar to the above point around customer support, Centro have looked to collaborate in terms of inviting me/my org in to help build out product features and capabilities - Meets users where they are - not everyone is in SFDC, nor should they be. Centro helps plug this hole in an environment that pretty much everyone is comfortable with. **What do you dislike about Centro?** Would love to see it extend to additional elements of the GTM ecosystem (Marketo, Salesloft eg) **What problems is Centro solving and how is that benefiting you?** Bridging the gap between our teams who are critical GTM success without forcing them to leverage the GTM tech stack ### 23. The ultimate productivity tool for Salesforce and Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Ilan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Centro?** Centro helped us significantly improve our salesforce to Slack integration through a well thought out and easy to use interface. The team was amazing in helping us get up and running and answering all of our questions timeously. This is by far one of the best purchases we have ever made. **What do you dislike about Centro?** There is very little to dislike about Centro. With that being said, you do need a pretty good understanding of Salesforce Flows in. order to get the most out of Centro. **What problems is Centro solving and how is that benefiting you?** Centro helps us bring our Salesforce and Non-Salesforce users together in Slack, allowing for increased productivity and tracking between teams. ### 24. Director, Revenue Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Centro?** Ease of use, intuitive functionality, and their onboarding and support team are great! **What do you dislike about Centro?** Takes a little while to understand their flow set up, but after the first one it becomes eaisier **What problems is Centro solving and how is that benefiting you?** Making our Sales and Engineering team more productive while mobile and at customer sites using Slack vs having to log into salesforce ### 25. Best Customer Service & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Centro?** The Centro team is always fast to follow up on the ticket with fast turnaround, and jumping on to help solve the issues. I've had the best experience working with the Centro team, from the initial set up of integration with Centro/Slack to follow up questions and customer support. The team makes it super easy to understand the issues in a simple easy way and less complex while solving complex business problems, which helps to stay on the same page while working on different tools Centro/Salesforce. **What do you dislike about Centro?** nothing, love all the features they have out of the box! **What problems is Centro solving and how is that benefiting you?** Easy case creation, notifications and record block updates via slack ### 26. Great Tool and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Centro?** Effective Slack to Salesforce, Saleforce to Slack integration and stellar customer service. I trully appreciate the team's knowledge and great interest in driving efficiencies for their customers, with curiosity, receptiveness and agility. **What do you dislike about Centro?** Curious about what the future brings. Keep up the good work! **What problems is Centro solving and how is that benefiting you?** efficiencies ### 27. The Best Slack Connector for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Centro?** Centro is the best Slack connector for Salesforce and also offers additional features and they continue to innovate. They also have a top notch support team that is very knowledgeable and helpful. **What do you dislike about Centro?** I have not come across anything that I dislike, and I have not seen any downsides thus far. **What problems is Centro solving and how is that benefiting you?** Centro allows my law firm to operate efficiently in a mostly remote environment which allows for the high level of communication required for remote teams to coordinate with each other in order to further the common goal of supporting our law firm's clients while advancing their cases in the pursuit of justice. ### 28. Sales Cloud and Slack: Centro Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew O. | Director - Ad Sales Product and Operations; Technical Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Centro?** Centro enables best in class integration customization between Salesforce and Slack. Centro's ability to direct product roadmap in an agile way for client problems is a key differentiator. The speed to outcome is admirable and considerably faster paced than competitors and standard OOTB offerings. Centro's customer service model, and delivery of that model, is extremely well done. The relationship Centro builds with their customers is one where the client recieves significant added value. At times, it's as if you have a team of external consultants standing at the ready for outages/deployments/business problems. Centro is a difference maker for our implementation of Salesforce and Slack. **What do you dislike about Centro?** No downsides perceived. Centro has been an incredible partner. **What problems is Centro solving and how is that benefiting you?** Centro solves problems for our implementation which OOTB integration packages cannot solve due to product roadmap shortcomings in the native applications. Primarily, our use of Sales cloud has not been a focus of Salesforce's OOTB Slack integrations for Case object. Case object has primarly been a Service cloud focus. Centro solves for creative Slack to Salesforce (inclusive of Custom objects) actions/alerts. ### 29. Great product. Great support. 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Misa C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Centro?** The Centro product allowed me to keep our SF license cost down, utilize high traffic Slack channels, and get reporting on SLA (like time to first touch, completion rate, etc). Slack updates can also be hard to keep up with, but Regina and the Centro team are always getting into new updates right away to learn how they can adapt and then proactively reached out to me and my team to educate us on the changes and get feedback. Outside of product and people, the price itself is really competitively priced. They were willing to work with our unique circumstances to get us to a price we were happy with. They are also the first vendor I've seen pass a security assessment with flying colors. I always felt clued in and supported, which is 5 stars compared to many vendors I've worked with throughout the years. **What do you dislike about Centro?** I have 0 downsides to be honest. I wish there was Centro for use cases outside of SF! **What problems is Centro solving and how is that benefiting you?** Centro connects our non SF users by allowing them to submit workflow requests to queues in SF. Status updates and conversations can all be seen and interacted with in Slack making for a lot more transparency. ### 30. Great product even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Centro?** Easily slide messages into Salesforce flows, onboarding was simple, they are really responsive to any questions I have, we have lots of alerts and approvals going through centro. Big fan! **What do you dislike about Centro?** Have to send some messages using the async path which can be a little annoying since I never use those paths otherwise. There is a bit of a learning curve to go from basic alerts to advanced slack forms/workflows integrated with Salesforce workflows but if you have the time to figure that out, you can do some real fancy stuff. **What problems is Centro solving and how is that benefiting you?** Our company lives out of Slack not email so sending alerts via Slack is critical. Centro creates Account channels, links Opps to those channels, sends alerts to those channels and other channels. Its really become a core tool of ours. ### 31. Slack to Salesforce? Easy with Centro! **Rating:** 5.0/5.0 stars **Reviewed by:** Aigul A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Centro?** With Centro, our users cans easily raise a tickets via Slack which creates automatically tickets into Salesforce and post messages into slack channels for agents. Agents can easily communicate with users via slack and all mirroired into Salesforce. Complex routing rules are also managed via Centro. Usage for admins and users are very simple. All set up, all new requests, improvements ... all done by extraordinary Centro team . Very efficient, quick, and always with smiley and willigness to help. **What do you dislike about Centro?** I will dissapoint you, but we are more then happy to use Centro. It mades our life easy and improve drastically the ticketing system **What problems is Centro solving and how is that benefiting you?** Possibility to raise a tickets via Slack and it creates automatically tickets into Salesforce. Possibility to chat with users via slack and all mirroired into salesforce. ### 32. A really nice experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Centro?** The integration is really straight foward, and easy to use. The customer support have been great, the team is always ready to help. **What do you dislike about Centro?** At the moment haven't found an issue that I would consider bad **What problems is Centro solving and how is that benefiting you?** The ability to send notifications via slack when a change is done inside salesforce. And using Slack to create records inside salesforce ### 33. The Salesforce <> Slack integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Centro?** Centro provides easy to use Flow actions that fit perfectly within our existing business automations and development processes. The platform is well documented and the team is exceptional; they are always highly responsive to our individual needs and available to partner on complex architectural decisions. The same cannot be said of Salesforce and it's native Slack integration, which falls short in quality, documentation, and overall usability. **What do you dislike about Centro?** The Centro team has made great strides in the past couple of years improving the core functionality of the platform to make development as straightforward as possible. However, there are still some last mile gaps that I'd love to see addressed, such as notifcaiton retry logic and better tooling/transparency around how Salesforce <> Slack records are linked together. I'd also love to see more documentation on complex patterns and use cases. **What problems is Centro solving and how is that benefiting you?** Centro powers all of our core notifications and workflows that enable our team to collaboarate and work wherever is most natural for them; often this is Slack. Centro powers everything from fairly standard notifications (e.g., deal won alerts) to low volime / highly customized notifications that drive key behaviors from reps. Their workflow elements also enabled us to build an entire project management platform embedded inside of Salesforce that enables all GTM teams to collaborate more effectively across Salesforce/Slack in ways that simply aren't possible with off the shelf tools like Asana or JIRA. ### 34. Centro and Salesforce Automations and Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Centro?** I've had the pleasure of working with Regina Ocwieja as our implementation guru. Regina has demonstrated a high degree of expertise in Salesforce Flows and how to best leverage Centro to automate opportunity related processes in Slack which is a critical communication tool for us at this stage. Centro has solved the immediate issues we were having and I see the potential to utilize Centro for further automations and workflows to improve efficiency, help our team stay organized, and our data in sync between Salesforce and Slack. **What do you dislike about Centro?** There is nothing that I can point to that would be considered a negative about Centro. **What problems is Centro solving and how is that benefiting you?** Centro enabled our sales, engineering, and operations team to effectively manage Salesforce opportunities and tasks via Slack and keep the data more organized in Slack. This eliminates having to toggle between applications and enables users that don't have Salesforce to still have visibility to key information. The automations that Centro provided are a time saver. ### 35. Very agile developoment team that responds to user needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Centro?** I have worked closely with the Centro team not only to learn the product, but also make feature requests. While I don't always expect my feature requests to be fulfilled, they prioritized mine and delivered quickly. The product works very well right out of the box, and accomplishes tasks that cost much more with competing products. Centro's functionality has helped streamline our business and make our users happier. **What do you dislike about Centro?** The only challenge I had with Centro was around the version of SalesForce that my company uses. You'll need EE to really effectively use Centro. My organization does not. However, the product still works very well in a slightly slimmed down fashion. **What problems is Centro solving and how is that benefiting you?** Centro is allowing us to automate SalesForce tasks without using the SalesForce interface. We are able to use slack as a central hub. ### 36. The Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lianna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Centro?** Hands down, Centro has the best customer service. Setup was easy because I was walked through it. If I needed support, I received it, and promptly too. **What do you dislike about Centro?** I wish they integrated with other CRMs because the product is solid. **What problems is Centro solving and how is that benefiting you?** Quick seamless updates to slack on statuses of our current accounts. ### 37. Agile Solution Makers **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Centro?** Incredibly easy to work with and offer great tools and solutions that others don't have. They are very responsive and take care of meeting our needs. The solution was implemented quickly and we use this tool every day now! **What do you dislike about Centro?** I can't say a single bad thing about this team. They made deploying a custom solution easy and took feedback to make it easy to use for our support teams. **What problems is Centro solving and how is that benefiting you?** We integrated Slack into our Salesforce support console to create a real time helpdesk using Slack and Incidents for a great way for our customer support teams to get help when needed. ### 38. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Shlomo S. | Director of Global Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Centro?** Solves a real challenge of seamlessly integrating Slack and Salesforce **What do you dislike about Centro?** Waiting eagerly for more features to be released **What problems is Centro solving and how is that benefiting you?** Giving users the ability to update Salesforce from Slack and allow customers to open Salesforce Cases in Slack ### 39. CENTRO GETS IT DONE **Rating:** 5.0/5.0 stars **Reviewed by:** Syed M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Centro?** Centro is great in bridging the gap between our Sales and Credit functions. It streamlines the communication and process to ensure quicker and more efficient client adjudication. **What do you dislike about Centro?** Nothing really - the product is very intuitive and if you have any questions on how to set it up, the Centro team always is ready to jump on a call and walk me through it. **What problems is Centro solving and how is that benefiting you?** Centro is solving the messy communication we had before on Slack by streamlining them into easy trackable cases within Salesforce but keep the nimble and speediness of Slack. ### 40. Salesforce x Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Centro?** Centro allows us to drive Salesforce adoption across the org by meeting people where the work. Our users love it as it allows them to work more efficiently w/o system hopping, and it increases team collaboration. Our admins spend less time building slack notification flows and we've been able to reduce consulting spend. The centro team is very responsive and engaged in product adoption. **What do you dislike about Centro?** You need to be an admin and comfortable with flow builder to utilize the tool. **What problems is Centro solving and how is that benefiting you?** Notification and reminders on CRM records, cross team collaboration, system hopping. ### 41. Centro Slack Integration to Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Centro?** Easy installation with a great project management team. Our Project Manager, Regina Ocwieja was an absolute joy to work with. She was very knowledgeable in Salesforce and in Centro. Regina had us up and running in no time. When I had an issue, Regina was very responsive and had an answer for me within minutes. **What do you dislike about Centro?** I do not have any dislikes about Centro. **What problems is Centro solving and how is that benefiting you?** We are using Centro for our Slack integration to Prolifiq Crush and SFDC. - [View Centro pricing details and edition comparison](https://www.g2.com/products/centro-centro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+00%3A31%3A29+-0500&secure%5Bsession_id%5D=6f865422-09be-4491-beba-7cc3515e5c5e&secure%5Btoken%5D=e2713fc7fd29cf6af58fbaa39c8b2ca21c82a4043cc80c9476a636fec739be09&format=llm_user) ## Centro Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Centro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Centro Alternatives - [Scratchpad](https://www.g2.com/products/scratchpad/reviews) - 4.8/5.0 (1,472 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,484 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews)