--- title: Centro Reviews meta\_title: 'Centro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Centro works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 41 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Centro Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Centro but has limited features. Are you part of the Centro team? [Upgrade your plan](https://my.g2.com/centro-centro/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more. * * * Seller [Centro](https://www.g2.com/sellers/centro) Discussions [Centro Community](https://www.g2.com/products/centro-centro/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Ryan Hitchler (CEO and Co-Founder of Centro) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 3 months [ View More Pricing Information ](https://www.g2.com/products/centro-centro/pricing) ## Top-Rated Alternatives [ ![Scratchpad](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scratchpad") Scratchpad 4.8/5(1,493) ](https://www.g2.com/products/scratchpad/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/centro-centro/competitors/alternatives) ## User Insights Average based on 41 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Centro Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/3/2026 "A Better Salesforce–Slack Integration Than Slaesforce's Native One" 5/5 What do you like best about Centro? Centro has ergonomically designed Apex actions and custom objects that are far and away better than the native Salesforce \<\> Slack integration. Their integration patterns, like the Message Queue and Linked Conversation object are also intuitive and easy to build with and extend. Their team is also top notch. They are responsive to issues and pragmatic and fast about building feature requests that make sense for us and them. Review collected by and hosted on G2.com. What do you dislike about Centro? No major complaints - Centro does a very specific job inside of our stack and does it really well. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Centro powers all of the slack notifications and workflow that emanate from Salesforce for our GTM teams. It lets us build these notifications and workflows declaratively which increases time to value Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Becca D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Becca D.") BD Becca D. 3/16/2026 "Effortless Integration Boosts Audit Efficiency" 4.5/5 What do you like best about Centro? I like the seamless integration into Slack, making it easy to connect Slack and Salesforce for remote and field teams. Having Centro integrated into our Salesforce cases allows us to pull the transcripts of those cases into our reports, which helps with our daily audit via AI. The setup process was really straightforward, and having the dedicated support of the central team was critical in our early success. Their full attention and support made me feel like they were invested in us. Review collected by and hosted on G2.com. What do you dislike about Centro? I'd like an easier integration rather than having to submit a button or a workflow. Something that the agents can easily do from their phone without digging through a bunch of tabs or drop downs. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? I use Centro to link Slack and Salesforce, logging all communication in one place without switching platforms. Our field teams can submit cases from the field through Slack, increasing adaptability. It easily pulls transcripts into reports, cutting audit time from two hours to twenty minutes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/8/2025 "Centro Streamlines Case Submission and Empowers Team Collaboration" 5/5 What do you like best about Centro? Centro has streamlined our case submission process significantly, providing an invaluable tool for cross-team communication. Support from the Centro team has been overwhelmingly positive, with team members consistently providing dedicated work to help us accomplish our implementation successfully. The Slack integration itself has received significantly positive feedback from our sales teams and has improved quality of life for all teams involved. Review collected by and hosted on G2.com. What do you dislike about Centro? The product itself is very barebones at implementation and requires dedicated Salesforce Admin work to carve out complex/custom solutions and Salesforce architecture. This likely isn't an issue if your team has longterm SF Admin bandwidth to dedicate to the product, but could be cumbersome if admin bandwidth is low, or a low-touch solution for future scalability and customization is important "out-of-the-box." Centro has been overwhelmingly helpful in building out the custom solutions need to start our rollout, however. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Removing a lack of visibility into case submissions, and simplifying our case lifecycle, ensuring teams can communicate more quickly and efficiently in a unified environment (slack). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Reuella H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reuella H.") RH Reuella H. Software Engineer II, Salesforce Administrator and Developer Small-Business (50 or fewer emp.) 7/22/2025 "Great product and a wonderful support team!!" 5/5 What do you like best about Centro? Centro as a product was exactly what our team needed. We were missing messages coming through salesforce and needed a way to streamline communication with our customers without adding steps that made it harder for them. The team was so great, we had an extremely short deadline for initial implementation and they worked with us to get the product rolled out within our deadline. They continued to support us with the nuances our operations team needed to make centro a powerful tool for our company. We love how versatile the tool is and how easily it integrates with our system. In a few days it has become an indispensable part of our operations. Review collected by and hosted on G2.com. What do you dislike about Centro? While not perfect, it is hard to find flaws in the product. It handles nuances so well and has been really helpful to our organizations Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Centro resolves the delay in communication with customers due to issues like team members being offline, not everyone having a salesforce license etc. We can now have team members communicate with customers regardless of salesforce license. We also have more eyes on customer messages enabling a faster response time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS James S. Vice President, Trust and Safety Mid-Market (51-1000 emp.) 5/14/2025 "Amazing Product And Even Better Team" 5/5 What do you like best about Centro? "Centro’s seamless integration between Salesforce and Slack has significantly streamlined our workflows, particularly around notifications and form submissions. As a native Salesforce and Slack solution with a no-code interface, Centro enables us to deliver timely alerts that enhance team members' responsiveness. Our teams can easily submit RevOps support requests directly from Slack, eliminating the need to switch between platforms. Additionally, Centro’s customer support is exceptional—responsive, reliable, and consistently helpful. Review collected by and hosted on G2.com. What do you dislike about Centro? Without an on-demand interface, end users can easily overlook the potential of this amazing product. I've encountered challenges in encouraging more teams to get creative to utilize this tool to optimize their workflows. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? "Centro enables our internal teams to receive notifications and take action directly within Slack, eliminating the need to switch between platforms. It also streamlines the process for submitting support tickets, all within the same interface. As an Operational leader, this allows me to deliver more efficient, user-centric solutions that enhance team productivity and engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Mid-Market (51-1000 emp.) 9/15/2025 "Invaluable partner" 5/5 What do you like best about Centro? We've have a fantastic experience working with Regina at Centro. Her customer support is top-notch, she is incredibly responsive and always ready to help us work through any challenges. She has been a true partner, not just a vendor, offering great ideas and suggestions that have made a real difference. She consistently provides thoughtful suggestions that improve our workflow and outcomes and we always feel confident knowing she is is there for us. Review collected by and hosted on G2.com. What do you dislike about Centro? It's difficult to identify any true downside. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Connecting SF and Slack, bridging the gap between our CRM and realtime collaboration in Slack. Optimizing and streamlining workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HN Hero N. Senior Specialist Mid-Market (51-1000 emp.) 8/23/2024 "Outstanding Collaboration and Customer Service is 2nd to None!" 5/5 What do you like best about Centro? The Centro team has been an incredible partner for our company. Besides their fantastic existing Slack and Salesforce integration products that we've been using for years, we recently began piloting an exciting new product. From day one, they've been receptive to our feedback and requests, delivering features and improvements at an amazing pace. Whenever we encountered a hiccup, Centro was always quick to respond, thorough in their explanations, and proactive in implementing solutions FAST. Despite being packed with features, they kept things organized and user-friendly. In the brief time that the product went live within our org, it has already saved weeks of man-hours for our support agents and helped smooth the onboarding process of new hires, providing answers to common (and not-so common) questions in seconds. The level of personalized service we receive from Centro is exceptional. It often feels like we're their top priority. Their commitment to our success truly sets them apart. Review collected by and hosted on G2.com. What do you dislike about Centro? Not much. Sometimes, I feel like they're waiting for me to keep up with the pace of progress they make. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Centro helps us free up valuable time taken up by repetitive issues, allowing us to reallocate it towards high level initiatives. They're also helping us upskill our team members by providing quick, accurate answers to questions within our extensive documentation, allowing them to be more self-sufficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/13/2025 "Great product, great team" 5/5 What do you like best about Centro? Centro fills the gap in functionality between Slack and Salesforce, enabling some really cool capabilities for both the sales and customer success teams. Setting up integration with Salesforce and Slack is straight forward. The team at Centro is great to work with...always helpful. Review collected by and hosted on G2.com. What do you dislike about Centro? Using Centro requires some technical skill/knowledge of Salesforce as well as some slack. I.e. while Centro itself if powerful, using it to its full potential requires using Salesforce Flows. In a perfect world, building Centro automations would be more straight forward...but Centro does also have to work within the requirements/limitations of Salesforce and Slack. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Case management, Salesforce opportunity management, approval workflows. Review collected by and hosted on G2.com. Show More 8/16/2025 Current UserValidated ReviewerSource: Organic ![Pedro P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro P.") PP Pedro P. Technical Operations Manager Mid-Market (51-1000 emp.) 7/29/2024 "Cost-Effective and Customizable Solution for Slack Users" 5/5 What do you like best about Centro? Centro integrates seamlessly with Slack, allowing my team to continue using their familiar and comfortable platform as their main app. This integration not only enhances efficiency but also saves us money, as not everyone on the team requires a Salesforce license. Additionally, Centro is highly customizable, making it easy for my team to navigate through their workflows and tailor the app to meet our specific needs. Another standout feature is their excellent customer support, which is always available to help with complicated implementations and can be easily contacted via Slack, making the process smoother and more efficient. Review collected by and hosted on G2.com. What do you dislike about Centro? While there aren't many downsides to Centro, implementing more complex use cases can be a bit challenging. Similar to the effort required in Salesforce, setting up advanced features and functionalities in Centro demands some work and attention to detail. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Reducing Salesforce licensing costs and enhancing our teams workflow efficiency using Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ja'Lisha H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ja'Lisha H.") JH Ja'Lisha H. Support Operations Analyst Mid-Market (51-1000 emp.) 10/8/2024 "Centro helps automate ticket generation for managing team tasks right where they were asked" 5/5 What do you like best about Centro? I like the ability to run workflows based on emojis in Slack. It's a huge time saver for the team and helps us quickly track data in Salesforce. The Centro team also offers hands-on customer service, which is always appreciated. Review collected by and hosted on G2.com. What do you dislike about Centro? The form UI of the workflow builder is not the most intuitive, but it's easy to pick up on once you understand it. Review collected by and hosted on G2.com. What problems is Centro solving and how is that benefiting you? Centro helps my team create salesforce tickets when requests come in inside the Slack UI. It's a huge time-saver and makes our team more likely to track even the smallest requests that they are working on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/centro-centro/pricing) ##### ##### Centro Features Platform Mobile User Support Customization User, Role, and Access Management [ View More Features ](https://www.g2.com/products/centro-centro/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[Productivity Bots](https://www.g2.com/categories/productivity-bots) ##### Explore More [Which background check software works best for healthcare organizations that need checks meeting state-specific licensing and HHS exclusion list requirements?](https://www.g2.com/discussions/which-background-check-software-works-best-for-healthcare-organizations-that-need-checks-meeting-state-specific-licensing-and-hhs-exclusion-list-requirements%20)[Leading compensation management solutions in the market](https://www.g2.com/discussions/leading-compensation-management-solutions-in-the-market)[What are some of the premium social media platforms for business use?](https://www.g2.com/discussions/what-are-some-of-the-premium-social-media-platforms-for-business-use) [Which cloud document database works best with Node.js and TypeScript for a developer who wants strong typing support and a managed service rather than self-hosting?](https://www.g2.com/discussions/which-cloud-document-database-works-best-with-node-js-and-typescript-for-a-developer-who-wants-strong-typing-support-and-a-managed-service-rather-than-self-hosting)[What are the best tools for collaborative demand planning across departments?](https://www.g2.com/discussions/what-are-the-best-tools-for-collaborative-demand-planning-across-departments)[Pros and Cons Details](https://www.g2.com/products/centro-centro/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)