Products

Best-in-class, comprehensive Customer Service CRM designed to support end-to-end after-sales processes of organizations across industries and geographies

BrainCX - Enterprise Voice AI Agent for High-Trust Industries BrainCX is a design-led voice AI agent platform that delivers human-quality conversations at enterprise scale. Built by customer experience professionals with 50+ years of contact center expertise, our AI phone agent platform specializes in high-trust, regulated industries. What makes our voice AI agent different: We clone your best agent's tone, pace, and word choices—so every customer experiences your top performer. Our proprietar

Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.

Cinareo provides long-term capacity planning and decision support for multi-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios.

Ignite is that game-changing platform empowering organizations to create a culture where employees feel valued, connected, and motivated. Ignite is SaaS company with a powerful solution that brings together the key pillars of engagement - recognition, communication, learning, collaboration, and rewards - all under one roof. The platform stands out in the competitive landscape of engagement solutions by allowing you to tailor employee engagement experiences.

Eduflow is a tool to build and run any kind of learning experience online. Combine a wide range of learning activities together in a learning flow, including videos, submissions and peer reviews. Eduflow can be used for teaching online courses, for onboarding, for sales training - any learning experience you can imagine.

Akio Unified Interaction Center is the unified customer interaction multi-channel management application developed to facilitate web, voice, written and mobile exchanges between a customer service department and its contacts.

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our solution delivers accuracy rates of over 90% and call deflection rates of up to 50%.

XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, to impact the overall customer experience. Leveraging patented AI technology, XSELL empowers frontline agents to

Sense is an AI-powered conversation intelligence and quality assurance platform that analyses customer phone calls to support performance management, compliance monitoring, and agent development. Sense automatically transcribes and reviews 100% of calls, applying configurable scoring metrics, compliance checks, sentiment and behaviour analysis. It provides call summaries, identified follow-up actions, and structured feedback for agents, while giving managers visibility through reporting, alerts

Zest's engagement solution is transforming the employee experience by driving a high-performance workplace focused around teamwork. With Zest, employees are empowered to succeed in their job, managers are enabled as stronger leaders, and HR Directors are equipped with one comprehensive employee engagement solution.

Thirdlane Multi Tenant PBX offers a top-notch unified communications platform that boasts an unparalleled feature set, affordability, simplicity, and world-class support. With this integrated system, customers can enjoy robust VoIP telephony, advanced contact center queues, and modern collaboration tools such as private/group messaging, audio/video conferencing, and integration with leading CRMs like Salesforce, SugarCRM, Zoho and others. In addition to the core PBX capabilities, Thirdlane Conn

Next4biz CRM is a new generation CRM with digital behavior analysis powered marketing & sales automation and AI powered omni-channel & end-to-end customer service management features.

AZZLY is a cloud-based electronic medical record and revenue cycle management (RCM) solution built for addiction and behavioral health providers.

Since its founding in 2010, SupportZebra has evolved into an outsourced service provider for retail, SaaS, and e-commerce. SupportZebra's main office is in Houston, Texas, with two offices in Cagayan De Oro, Philippines, one in Cebu City, and another opening in Guadalajara, Mexico. We cater to fast-growing companies who need help in expanding their support team.

TierPoint offers Cloud to Cloud Recovery DRaaS and Server to Cloud Recovery DRaaS.

ClinicTracker is a comprehensive, fully integrated Electronic Health Record , billing, and practice management system tailored for mental health and substance abuse agencies. Designed to streamline operations from patient intake to discharge, it automates routine clinic tasks, enhances staff productivity, and improves billing efficiency. With over 20 years of refinement, ClinicTracker offers a user-friendly interface that adapts to the unique needs of various behavioral health settings, includin

Employee Communications by Semos Cloud is an enterprise-grade employee communications solution designed for HR and managers that streamlines the delivery of targeted, hyper-personalized messages and surveys across your organization while minimizing communication overload and ensuring no employee is left behind.

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentime