MiaRec is leading provider of AI-driven Automated Quality Management and Conversation Intelligence solutions. Our latest innovation, MiaRec IMetrics, delivers real-time CX insights—like CSAT, NPS, and NES—without relying on surveys, giving businesses full visibility into customer sentiment and agent performance. By automating workflows, reducing operational costs, and unlocking actionable insights, MiaRec empowers contact centers to drive efficiency, elevate customer experiences, and accelerate revenue growth.
Key features:
AI-powered CX KPIs such as CSAT, NES, NPS
Topic and Sentiment Analysis
Auto QA
AI Insights
Custom Contact Center KPIs
Advanced CX and Business Analytics
Learn more at www.miarec.com
Seller
MiaRecLanguages Supported
English, Spanish
Product Description
MiaRec is a compliance call recording and quality management solution for unified communications.
MiaRec is an advanced and reliable Cloud Call Recording, Screen Capture, Agent Evaluation/QM Reporting and Voice AI solutions partner to help utilize and maximize the value of those tools and empower you to achieve the outcomes that matter most for your business.
In this new world of collaboration, companies worldwide rely on MiaRec to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. MiaRec is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.
MiaRec inspires businesses to take full advantage of its modern hub for customer and agent experience in your contact center. The results? Increased productivity, efficiency and optimization, higher customer satisfaction and inordinate customer experience, ensuring all types of interactions are identified, prioritized, and routed professionally. MiaRec provides a complete solution that brings Flexibility and Simplicity for Contact Centers.
Connect with us on LinkedIn and @MiaRec on Twitter.
Overview by
Tatiana Poli (VP of Sales and Marketing at MiaRec, I am hiring! )
