# MiaRec Reviews
**Vendor:** MiaRec  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About MiaRec
MiaRec is leading provider of AI-driven Automated Quality Management and Conversation Intelligence solutions. Our latest innovation, MiaRec IMetrics, delivers real-time CX insights—like CSAT, NPS, and NES—without relying on surveys, giving businesses full visibility into customer sentiment and agent performance. By automating workflows, reducing operational costs, and unlocking actionable insights, MiaRec empowers contact centers to drive efficiency, elevate customer experiences, and accelerate revenue growth. Key features: AI-powered CX KPIs such as CSAT, NES, NPS Topic and Sentiment Analysis Auto QA AI Insights Custom Contact Center KPIs Advanced CX and Business Analytics Learn more at www.miarec.com




## MiaRec Reviews
  ### 1. MiaRec is a automated QA for contact centers..

**Rating:** 5.0/5.0 stars

**Reviewed by:** Farrok S. | Sr.Enterprise Development Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 04, 2024

**What do you like best about MiaRec?**

MiaRec is a platform which offere a wide range of combination which is easy to manage,reliable with good funtionalities.Contact center use miarec to do more with less human interation. It is easy to implement and integrate with the existing platform.

**What do you dislike about MiaRec?**

There is nothing to dislike about the miarec. It is the one of the best automation platform which i ever used in the current market.

**What problems is MiaRec solving and how is that benefiting you?**

MiaRec is helping me do more work in less time.while miarec is working on task where i can work on the other task within th given time im able to work diffrent task.



- [View MiaRec pricing details and edition comparison](https://www.g2.com/products/miarec/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+13%3A27%3A36+-0500&secure%5Bsession_id%5D=1bcde543-5b2a-47ba-a902-497d52fe3deb&secure%5Btoken%5D=fec096180d4888a206ff02dfeac946e7526dffed7ad13419a94df1327c8b41e1&format=llm_user)

## MiaRec Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text

**Monitoring**
- Interactions
- Web & Application Usage
- Screenshots

**Engagement**
- Feedback
- Dashboards
- Training

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat

**Performance**
- Integrations
- Compliance

**Feedback**
- Archives

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

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