I like how TierPoint DRaaS takes the heavy‑lifting of disaster‑recovery orchestration off our small in‑house IT team. Before we switched over, we depended entirely on Axcient x360Sync to back up our Sylaps meeting server. I still remember that stressful spring incident, when storage corruption hit our production VM and Axcient’s file‑level sync could not restore the complete system state. I burned hours manually rebuilding the environment and had to reschedule multiple client portfolio review sessions. That messy recovery drove home how dangerous it was for us to rely on a file‑sync tool for full disaster recovery. TierPoint DRaaS removes the burden of managing a whole separate off‑site recovery stack from scratch and offers me peace of mind by providing a tested recovery safety net for our client‑facing meeting environment. The automated replication removes the repetitive manual work, ensuring consistent replication of our Sylaps instance states, configurations, and audit‑ready meeting logs without needing my manual triggers. I also appreciate the continuous background replication that runs no matter how busy my calendar gets with client‑related tasks and compliance check‑ins. This automation gives me straightforward tools to run quarterly failover tests. I can simulate full‑site outages within the platform, validate recovery readiness, and generate proof for our compliance officer, all without touching live client consultation sessions or risking client trust. It frees up my limited time so I can focus on maintaining Sylaps and supporting our investment advisors instead of babysitting backup jobs.

Simplicity, Tierpoint has a simple approach to colocation and related services. Their technical knowledge is second to none.

I appreciate TierPoint for their exceptional management of our hosting needs, especially in hosting our Software as a Service (SaaS) solutions and providing support with outsourcing management, security, and configuration. Their security certifications, such as SOC, ISO, PCI, and HIPAA, are invaluable as they allow us to pass these assurances on to our clients, enhancing our credibility and the trust factor with our customers. Furthermore, TierPoint's knowledgeable support in hosting extends our capability for 24/7 monitoring and secure configurations far beyond what we could achieve alone. This level of support increases our operational efficiency and security posture. I am particularly grateful for their client success managers, who have been immensely helpful, providing tailored assistance and guidance, which simplifies navigating the diverse aspects of TierPoint’s service offerings. Their personalized approach has substantially supported our operations, underscoring my satisfaction with their client engagement model. Overall, the depth and reliability of TierPoint's services have significantly contributed to setting a higher standard for our clients, which I find very valuable.