Sense

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Sense is an AI-powered conversation intelligence and quality assurance platform that analyses customer phone calls to support performance management, compliance monitoring, and agent development. Sense automatically transcribes and reviews 100% of calls, applying configurable scoring metrics, compliance checks, sentiment and behaviour analysis. It provides call summaries, identified follow-up actions, and structured feedback for agents, while giving managers visibility through reporting, alerts, and performance dashboards. The platform integrates with phone systems and CRMs and is configurable by call type, department, brand, and role, allowing organisations to apply consistent quality standards across sales, service, and support teams.