Best Genesys AppFoundry Marketplace

How Many Genesys AppFoundry Marketplace Products Does G2 Track?

Total Products under this Category: 203

Category Stats (Nov 2026)

  • Average Rating: 4.41/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.31%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 08, 2026

How Does G2 Rank Genesys AppFoundry Marketplace Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 5,400+ Authentic Reviews
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,493

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.6/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Tenfold

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Tenfold?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Tenfold?

  • Seller: LivePerson
  • Year Founded: 1995
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN
  • Total Revenue (USD mm): $366

Who Uses This Product?

  • Who Uses This: Business Account Manager, Account Executive
  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 42% Medium, 30% Large

What Do G2 Reviewers Say About Tenfold?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of information in Tenfold, enhancing their call tracking and logging in SalesForce.
  • Users value the efficient call logging feature of Tenfold, enhancing their tracking and management of calls in SalesForce.
  • Users appreciate the CRM Integration of Tenfold, as it seamlessly logs calls into SalesForce for easy tracking.
  • Users value the integrations with SalesForce that streamline their dialing processes and call tracking.
  • Users appreciate the Salesforce Integration of Tenfold, enabling seamless call logging and tracking of contacts.
Cons
  • Users express frustration with Tenfold's limited features, especially regarding window loading and size limitations.
  • Users find Tenfold not intuitive, often struggling with loading issues and a frustratingly small window size.
  • Users often face screen issues with Tenfold, including loading failures and inconveniently small window sizes.
  • Users experience slow loading issues with Tenfold, causing frustration and the need for workarounds to access features.
  • Users experience slow performance with Tenfold, often needing workarounds to load properly, leading to frustration.

What Are Recent G2 Reviews of Tenfold?

What Are G2 Users Discussing About Tenfold?

Lightico

Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys.

Average Rating: 4.8/5.0

Total Reviews: 322

How Do G2 Users Rate Lightico?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.1/10 (Category avg: 8.6/10)
  • Ease of Use: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Lightico?

  • Seller: Lightico
  • Year Founded: 2014
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: sales advisor, sales
  • Top Industries: Telecommunications, Financial Services
  • Company Size: 61% Large, 26% Medium

What Are Recent G2 Reviews of Lightico?

What Are G2 Users Discussing About Lightico?

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SuccessKPI

SuccessKPI is the performance platform for human + agentic CX. It measures, manages, and governs the work of both human agents and AI agents in the contact center, holding both to the same standards. Because SuccessKPI is independent of the systems it measures, its scores do not come from the vendor that supplied the AI. What SuccessKPI does SuccessKPI unifies interaction data from CCaaS platforms, CRMs, and business systems into one analytics layer, then applies AI to every interaction instead of a sample. Capabilities include business intelligence and reporting, speech and text analytics, quality management with automated scoring, real-time assistance for agents and supervisors, workforce management, Playbook Builder for automated action, last-mile connectivity monitoring, and security and governance controls. Most quality programs evaluate 1% to 3% of interactions and report weeks later. SuccessKPI scores 100% of interactions, human and AI, against evaluation forms the customer defines. A human reviewer confirms, adjusts, or overrides every AI-assigned score, and the reasoning behind each score is visible. Who uses SuccessKPI Quality leaders, workforce managers, contact center operations executives, supervisors, analysts, and agents. Customers include Centene, DHL, Maximus, and USDA Rural Development. SuccessKPI is deployed in healthcare, mental health and crisis services, financial services, insurance, government, telecommunications, transportation, and BPO operations, and it scales from small teams to several thousand agents. What SuccessKPI connects to SuccessKPI works alongside existing contact center platforms rather than replacing them. Integrations include Genesys Cloud CX, Amazon Connect, and Cisco, along with CRM, workforce, and business systems. Data can be exported to customer-owned storage such as Amazon S3, and reports can be scheduled and delivered by email or triggered by conditions in the data. How SuccessKPI handles security and compliance The platform runs serverless-first on AWS, and customer data stays in the contracted deployment region, including a dedicated EU environment. SuccessKPI is FedRAMP authorized for US federal customers. Controls include 256-bit AES encryption at rest, TLS in transit, SSO and MFA, role-based access down to the data partition, and automated redaction for PCI and PII. The compliance program covers SOC 2, ISO 27001, ISO 42001, PCI DSS, HIPAA, and GDPR. What problems SuccessKPI solves Contact centers use SuccessKPI to lower cost to serve, to put evidence behind compliance on every interaction rather than a sample, to stabilize workforce cost as AI agents change volume patterns, and to show whether an AI deployment is working before it scales further.

Average Rating: 4.5/5.0

Total Reviews: 126

How Do G2 Users Rate SuccessKPI?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind SuccessKPI?

  • Seller: SuccessKPI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chantilly, US
  • LinkedIn® Page: www.linkedin.com
    160 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Hospital & Health Care, Consumer Services
  • Company Size: 60% Medium, 21% Small

What Are Recent G2 Reviews of SuccessKPI?

What Are G2 Users Discussing About SuccessKPI?

Jabra Headsets And Speakerphones

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate Jabra Headsets And Speakerphones?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Jabra Headsets And Speakerphones?

  • Seller: Jabra
  • Year Founded: 1869
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    1,878 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 42% Large, 33% Medium

What Do G2 Reviewers Say About Jabra Headsets And Speakerphones?

AI-generated summary from verified user reviews

Pros
  • Users find Jabra Headsets and Speakerphones to be super comfortable and easy to set up, enhancing their overall experience.
  • Users appreciate the variety of features in Jabra Headsets and Speakerphones, highlighting their comfort and ease of setup.
Cons
  • Users are frustrated with Jabra's poor customer support, facing unresponsive channels for assistance and delayed resolutions.

What Are Recent G2 Reviews of Jabra Headsets And Speakerphones?

What Are G2 Users Discussing About Jabra Headsets And Speakerphones?

Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 728

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.9/10 (Category avg: 8.7/10)
  • Ease of Setup: 7.6/10 (Category avg: 8.6/10)
  • Ease of Use: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®
  • Ownership: NASDAQ: XM

Who Uses This Product?

  • Who Uses This: Community Manager, Business Data Analyst
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Qualtrics Customer Experience, enjoying its flexible design features and intuitive analytics.
  • Users value the strong analytics and reporting capabilities of Qualtrics, enhancing their understanding of customer experiences.
  • Users value the flexibility and depth of Qualtrics Customer Experience for creating tailored surveys and insights.
  • Users value the powerful feedback management capabilities of Qualtrics Customer Experience, enhancing customer understanding and engagement.
  • Users value the deep insights generation of Qualtrics, enhancing customer satisfaction through robust analytics and reporting.
Cons
  • Users find the complexity of the platform overwhelming, particularly affecting new users and those needing basic functionalities.
  • Users feel that Qualtrics Customer Experience requires improvement in interface simplicity and reporting customization for better usability.
  • Users find limited customization frustrating, as it complicates the creation of tailored surveys and workflows.
  • Users find the interface not intuitive, often feeling overwhelmed and finding setup for workflows time-consuming.
  • Users find the pricing to be expensive, especially for smaller teams needing basic survey functionalities.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

PowerBI for PureCloud

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate PowerBI for PureCloud?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind PowerBI for PureCloud?

  • Seller: Avtex
  • Year Founded: 1972
  • HQ Location: Bloomington, MN
  • LinkedIn® Page: www.linkedin.com
    159 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Accounting
  • Company Size: 48% Medium, 30% Small

What Are Recent G2 Reviews of PowerBI for PureCloud?

What Are G2 Users Discussing About PowerBI for PureCloud?

Microsoft Dynamics 365 Connector

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.

Average Rating: 4.2/5.0

Total Reviews: 24

How Do G2 Users Rate Microsoft Dynamics 365 Connector?

  • Has the product been a good partner in doing business?: 7.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Microsoft Dynamics 365 Connector?

Who Uses This Product?

  • Company Size: 38% Small, 33% Large

What Are Recent G2 Reviews of Microsoft Dynamics 365 Connector?

What Are G2 Users Discussing About Microsoft Dynamics 365 Connector?

ZOHO CRM CONNECTOR

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

Average Rating: 4.3/5.0

Total Reviews: 21

How Do G2 Users Rate ZOHO CRM CONNECTOR?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind ZOHO CRM CONNECTOR?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Small, 38% Medium

What Are Recent G2 Reviews of ZOHO CRM CONNECTOR?

What Are G2 Users Discussing About ZOHO CRM CONNECTOR?

HP Poly

Enable your best work everywhere with HP Poly by delivering seamless, secure, AI-powered collaboration across personal and shared devices, supported by integrated services, centralized management, and proactive support that simplify IT and maximize productivity across every workspace.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate HP Poly?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind HP Poly?

  • Seller: HP
  • Year Founded: 1939
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    144,241 employees on LinkedIn®
  • Ownership: HPQ
  • Total Revenue (USD mm): $56,639

Who Uses This Product?

  • Company Size: 45% Large, 35% Small

What Do G2 Reviewers Say About HP Poly?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent sound quality and comfort of HP Poly devices for professional and natural conversations.
  • Users value the excellent sound quality and comfort of HP Poly devices, enhancing their calling and meeting experiences.
  • Users rave about the excellent sound quality of HP Poly, making calls and meetings feel natural and professional.
Cons
  • Users experience slow loading times with Poly products during software updates and syncing with conferencing tools.
  • Users often face slow and inconsistent update issues with HP Poly software, affecting synchronization with conferencing tools.

What Are Recent G2 Reviews of HP Poly?

What Are G2 Users Discussing About HP Poly?

Appian

Appian is an enterprise AI process automation platform that helps organizations orchestrate, automate, and transform complex end-to-end workflows. The platform connects AI models, enterprise systems, data sources, digital workers, and human teams to accelerate operations, reduce operational costs, and manage enterprise risk. Built primarily for large enterprises and government entities, Appian supports mission-critical applications across core business functions like financial services, insurance, pharmaceuticals, and public sector operations. Key Features and Capabilities Deterministic Process Orchestration: Provides a structured workflow layer that coordinates AI agents, automated rules, legacy systems, and human workers to ensure predictable and reliable execution of enterprise tasks. Data Fabric Technology: Unifies enterprise data across disparate systems into a virtualized data model without needing to migrate or replicate underlying databases, delivering real-time operational context to AI agents and end users. Enterprise AI Control & Governance: Incorporates built-in guardrails, full auditability, and monitoring tools to maintain policy compliance, enforce row-level security, and eliminate unauthorized actions. Spec-Driven Development: Combines visual process modeling with AI-assisted application creation, allowing business analysts and developers to collaborate on visual plans and deploy applications with pre-configured scalability and high availability. Flexible AI Deployment: Supports a portfolio approach to digital workers by integrating native AI features, external frontier models, and traditional automation tools like business rules and Robotic Process Automation (RPA). By operating as an agility layer over existing legacy systems, the platform enables organizations to modernize operational software without undergoing disruptive core replacements. Built-in process intelligence allows teams to continually monitor performance metrics, pinpoint workflow bottlenecks, and optimize overall business efficiency.

Average Rating: 4.5/5.0

Total Reviews: 462

How Do G2 Users Rate Appian?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.6/10)
  • Ease of Use: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Appian?

  • Seller: Appian
  • Company Website:
  • Year Founded: 1999
  • HQ Location: McLean, Virginia
  • LinkedIn® Page: www.linkedin.com
    2,652 employees on LinkedIn®
  • Ownership: NASDAQ:APPN

Who Uses This Product?

  • Who Uses This: Manager, Consultant
  • Top Industries: Financial Services, Banking
  • Company Size: 55% Large, 28% Medium

What Do G2 Reviewers Say About Appian?

AI-generated summary from verified user reviews

Pros
  • Users find Appian's ease of use exceptional, enhancing application delivery and process adaptation with AI-driven features.
  • Users value the built-in automation of Appian, enhancing efficiency and simplifying complex business process management.
  • Users value the easy application building in Appian, appreciating its AI features and support for rapid deployment.
  • Users value the advanced AI integration in Appian, enhancing efficiency and simplifying process orchestration effectively.
  • Users appreciate the advanced AI integration in Appian, enhancing productivity with its low-code platform and features.
Cons
  • Users feel Appian has limited features for customization, leading to frustrations with interface design and branding.
  • Users find the licensing costs for Appian to be high, which may deter smaller teams from using it.
  • Users find Appian's limited flexibility restricts custom UI design and complex logic, requiring specific expertise for deep customization.
  • Users find the complexity of Appian frustrating, particularly with customization and debugging challenges affecting usability.
  • Users find the limited customization of Appian frustrating, especially for tailored UI and complex requirements.

What Are Recent G2 Reviews of Appian?

What Are G2 Users Discussing About Appian?

Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

Average Rating: 4.7/5.0

Total Reviews: 49

How Do G2 Users Rate Procedureflow?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.9/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Procedureflow?

  • Seller: ProcedureFlow
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Saint John, NB
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Utilities
  • Company Size: 51% Medium, 33% Large

What Are Recent G2 Reviews of Procedureflow?

What Are G2 Users Discussing About Procedureflow?

Shelf

Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents. Built for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control.

Average Rating: 4.7/5.0

Total Reviews: 135

How Do G2 Users Rate Shelf?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Shelf?

  • Seller: Shelf
  • Company Website:
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 57% Medium, 28% Large

What Do G2 Reviewers Say About Shelf?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Shelf, finding information quickly and efficiently organized in one place.
  • Users praise Shelf for its AI optimization capabilities, enhancing the effectiveness of their chatbots in delivering accurate information.
  • Users value the AI optimization feature of Shelf, ensuring accurate answers for chatbots and enhancing knowledge management.
  • Users value how Shelf helps optimize knowledge for AI chatbots, ensuring accurate responses for customers.
  • Users love the centralization of information in Shelf, making it easy to find what they need quickly.
Cons
  • Users find the editing difficulties in Shelf frustrating, as it doesn't allow for simultaneous edits by multiple users.
  • Users dislike the editing limitations of Shelf, as it doesn't support simultaneous editing by multiple users.
  • Users find the inefficiency in document searching frustrating, as it requires unnecessary digging when time is short.
  • Users find the inefficient search in Shelf frustrating, often requiring extra effort to locate specific documents quickly.
  • Users find the inefficient search function frustrating, as it often requires extra effort to locate specific documents.

What Are Recent G2 Reviews of Shelf?

What Are G2 Users Discussing About Shelf?

Stripe - Custom Data Actions

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate Stripe - Custom Data Actions?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Stripe - Custom Data Actions?

Who Uses This Product?

  • Company Size: 69% Small, 15% Large

What Do G2 Reviewers Say About Stripe - Custom Data Actions?

AI-generated summary from verified user reviews

Pros
  • Users find Stripe - Custom Data Actions to be very user-friendly, simplifying invoicing and international payments with ease.
  • Users appreciate the data visibility of Stripe - Custom Data Actions, finding information easily without extensive searching.
  • Users appreciate the easy integrations of Stripe, enabling simple handling of invoices and international payments.
  • Users appreciate the easy integrations of Stripe with banks, making invoicing and international payments straightforward.
  • Users appreciate the navigation ease of Stripe - Custom Data Actions, finding information quickly and effortlessly.
Cons
  • Users find the customer support unresponsive, causing delays that lead to complications with urgent issues.

What Are Recent G2 Reviews of Stripe - Custom Data Actions?

What Are G2 Users Discussing About Stripe - Custom Data Actions?

Zendesk - Custom Data Actions

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Zendesk - Custom Data Actions?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.8/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Zendesk - Custom Data Actions?

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 69% Medium, 15% Large

What Are Recent G2 Reviews of Zendesk - Custom Data Actions?

What Are G2 Users Discussing About Zendesk - Custom Data Actions?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated June 16, 2025