# Best Genesys AppFoundry Marketplace *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace. To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must: - Be available for purchase or integration through the Genesys AppFoundry Marketplace - Provide functionality that enhances or integrates with Genesys Cloud CX or related systems - Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities ## How Many Genesys AppFoundry Marketplace Products Does G2 Track? **Total Products under this Category:** 212 ### Category Stats (Jun 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Procedureflow (+0.17%) - Among all products in this category, Procedureflow recorded the largest rating increase compared to last month *Last updated: June 23, 2026* ## How Does G2 Rank Genesys AppFoundry Marketplace Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,100+ Authentic Reviews - 212+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Genesys AppFoundry Marketplace Is Best for Your Use Case? - **Best Free Software:** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## What Are the Top-Rated Genesys AppFoundry Marketplace Products in 2026? ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing overall efficiency. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing contact center operations and fostering collaboration. - Users value the **reliability** of Genesys Cloud CX, ensuring consistent access and excellent business continuity across projects. - Users value the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines contact center operations significantly. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their unique routing needs effectively. **Cons:** - Users find the **limited features** of Genesys Cloud CX frustrating, especially regarding advanced functionalities that require extra licenses. - Users note **missing features** in Genesys Cloud CX, including advanced capabilities that require extra costs and complex configurations. - Users find the **complexity** of Genesys Cloud CX daunting, often struggling with navigation and feature accessibility. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, limiting data generation to only three weeks at a time. - Users often find the **learning curve to be steep** with Genesys Cloud CX due to its complex interface and features. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 2. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** in Tenfold, ensuring calls are logged effectively in SalesForce. - Users appreciate the **call logging feature** of Tenfold, seamlessly tracking calls within Salesforce for easy reference. - Users appreciate the **CRM integration** of Tenfold, effortlessly logging dials into Salesforce for easy tracking. - Users appreciate the **integration with SalesForce** , enabling easy tracking of calls and logs for better organization. - Users value the **Salesforce integration** of Tenfold for easy call logging and tracking contact history. **Cons:** - Users expressed frustration with **limited features** , especially with loading issues and inconvenient window size requiring excessive scrolling. - Users find Tenfold **not intuitive** , often struggling with loading issues and cramped window size, causing frustration. - Users often face **screen issues** with Tenfold, including loading delays and insufficient window size causing frustration. - Users are frustrated by the **slow loading** of Tenfold, often needing to use workarounds to access features. - Users often face **slow performance** with Tenfold, experiencing frustrating loading times and sizing issues. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 3. [Lightico](https://www.g2.com/products/lightico/reviews) 🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting documents, payments, in any channel. ⭐ With ad-hoc documents, pre-formatted templates, and document workflows. ⭐ Via Text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. ⭐ Use through an API or stand alone. Integrations include Salesforce, Glia, Sapiens, NICE, Genesys, Talkdesk, Amdocs, Microsoft Dynamics, ZOHO, Zapier. ⭐ Bank grade security & compliance (HiPAA, ISO27001, eIDAS, eSign Act, SOC2,PCI-DSS...) Watch what one of our customers has to say here: https://www.youtube.com/watch?v=iqIbACPsnrY **Average Rating:** 4.8/5.0 **Total Reviews:** 322 **How Do G2 Users Rate Lightico?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Lightico?** - **Seller:** [Lightico](https://www.g2.com/sellers/lightico) - **Year Founded:** 2014 - **HQ Location:** New York, NY - **Twitter:** @lightico (2,735 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13200839/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** sales advisor, sales - **Top Industries:** Telecommunications, Financial Services - **Company Size:** 61% Enterprise, 26% Mid-Market #### What Are Recent G2 Reviews of Lightico? **"[Lightico is an amazing work tool which makes the job easier and ensures no information is missed out](https://www.g2.com/survey_responses/lightico-review-5248773)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/lightico-review-5248773) --- **"[So accessible and convenient](https://www.g2.com/survey_responses/lightico-review-5131649)"** **Rating:** 5.0/5.0 stars *— Tara N.* [Read full review](https://www.g2.com/survey_responses/lightico-review-5131649) --- #### What Are G2 Users Discussing About Lightico? - [What is Lightico used for?](https://www.g2.com/discussions/what-is-lightico-used-for) ### 4. [Jabra Headsets And Speakerphones](https://www.g2.com/products/jabra-headsets-and-speakerphones/reviews) Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Jabra Headsets And Speakerphones?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Jabra Headsets And Speakerphones?** - **Seller:** [Jabra](https://www.g2.com/sellers/jabra) - **Year Founded:** 1869 - **HQ Location:** Copenhagen, DK - **Twitter:** @jabra_us (14,782 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jabra/ (1,889 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 42% Enterprise, 33% Mid-Market #### What Are Jabra Headsets And Speakerphones's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features Variety (1 reviews) **Cons:** - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Jabra Headsets And Speakerphones? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Jabra Headsets and Speakerphones, highlighting their comfort and simple setup. - Users praise the **variety of features** in Jabra Headsets and Speakerphones, noting their comfort and ease of setup. **Cons:** - Users report **poor customer support** , with unresponsive communication channels for assistance and resolution of issues. #### What Are Recent G2 Reviews of Jabra Headsets And Speakerphones? **"[Excellent Noise Cancelling & Battery, Fit Could Be Improved](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)"** **Rating:** 4.5/5.0 stars *— James V.* [Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429) --- **"[Jabra Cadabra](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)"** **Rating:** 5.0/5.0 stars *— Leslie R.* [Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609) --- #### What Are G2 Users Discussing About Jabra Headsets And Speakerphones? - [Can you use Jabra headset with computer?](https://www.g2.com/discussions/can-you-use-jabra-headset-with-computer) - 1 comment - [How do I program my Jabra headset?](https://www.g2.com/discussions/how-do-i-program-my-jabra-headset) - [What is Jabra firmware?](https://www.g2.com/discussions/what-is-jabra-firmware) - [What does the Jabra app do?](https://www.g2.com/discussions/what-does-the-jabra-app-do) ### 5. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **How Do G2 Users Rate Qualtrics Customer Experience?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Qualtrics Customer Experience?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Data Analyst, Community Manager - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Enterprise, 36% Mid-Market #### What Are Qualtrics Customer Experience's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Analytics (14 reviews) - Helpful (13 reviews) - Feedback Management (9 reviews) - Insights Generation (9 reviews) **Cons:** - Complexity (7 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Not Intuitive (7 reviews) - Expensive (6 reviews) ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Qualtrics Customer Experience, enabling effective data collection and analysis effortlessly. - Users value the **strong analytics and reporting capabilities** of Qualtrics, enabling deep insights into customer feedback and journeys. - Users find Qualtrics **helpful** for gaining insights and improving customer satisfaction through organized feedback management. - Users value how **Qualtrics enhances customer experience** by providing deep insights and actionable feedback management solutions. - Users value the **deep insights generation** of Qualtrics, enhancing customer satisfaction and retention through comprehensive analytics. **Cons:** - Users find the **complexity** of Qualtrics Customer Experience overwhelming, especially those needing basic survey functionality. - Users find the interface great but note that there’s **improvement needed** for custom setup and Text iQ functionality. - Users find **limited customization** options on Qualtrics Customer Experience, making it challenging for tailored survey needs. - Users find the **complexity of the UI** can be overwhelming, especially for newcomers and advanced setup. - Users find the pricing of Qualtrics Customer Experience to be **expensive** , especially for smaller teams and organizations. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### 6. [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews) Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate PowerBI for PureCloud?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind PowerBI for PureCloud?** - **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181) - **Year Founded:** 1972 - **HQ Location:** Bloomington, MN - **Twitter:** @avtex (1,135 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/avtex-solutions (168 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting - **Company Size:** 48% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of PowerBI for PureCloud? **"[Powerbi developer](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)"** **Rating:** 5.0/5.0 stars *— Ravi P.* [Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473) --- **"[Data Analysis and Visualization using PowerBi Cloude](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)"** **Rating:** 4.5/5.0 stars *— Habeeb Abdullah B.* [Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361) --- #### What Are G2 Users Discussing About PowerBI for PureCloud? - [What is PowerBI for PureCloud used for?](https://www.g2.com/discussions/what-is-powerbi-for-purecloud-used-for) ### 7. [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. **Average Rating:** 4.2/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Microsoft Dynamics 365 Connector?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Microsoft Dynamics 365 Connector?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Microsoft Dynamics 365 Connector? **"[A Connector For Your Outlook, CRM and Calendar](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)"** **Rating:** 4.0/5.0 stars *— Vidit Jain J.* [Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706) --- **"[Get connected to your customers, Helps manage your data seamlessly](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)"** **Rating:** 4.0/5.0 stars *— Valentina G.* [Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211) --- #### What Are G2 Users Discussing About Microsoft Dynamics 365 Connector? - [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for) - [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for) ### 8. [SuccessKPI](https://www.g2.com/products/successkpi/reviews) An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 81 **How Do G2 Users Rate SuccessKPI?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 8.5/10) **Who Is the Company Behind SuccessKPI?** - **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi) - **Company Website:** https://successkpi.com/ - **Year Founded:** 2017 - **HQ Location:** Chantilly, US - **Twitter:** @successkpi (71 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 59% Mid-Market, 21% Enterprise #### What Are Recent G2 Reviews of SuccessKPI? **"[Accessible, Game-Changing Data with Powerful Hidden Analytics Features](https://www.g2.com/survey_responses/successkpi-review-12641654)"** **Rating:** 4.0/5.0 stars *— Salina B.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654) --- **"[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)"** **Rating:** 4.5/5.0 stars *— Kelly Daiane d.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134) --- #### What Are G2 Users Discussing About SuccessKPI? - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) ### 9. [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews) The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. **Average Rating:** 4.3/5.0 **Total Reviews:** 21 **How Do G2 Users Rate ZOHO CRM CONNECTOR?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind ZOHO CRM CONNECTOR?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of ZOHO CRM CONNECTOR? **"[Future of business tools](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)"** **Rating:** 4.5/5.0 stars *— Karthik U.* [Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571) --- **"[Best to manage end - end Sales](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)"** **Rating:** 5.0/5.0 stars *— Harish H.* [Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402) --- #### What Are G2 Users Discussing About ZOHO CRM CONNECTOR? - [What does Zoho Crm Connector do?](https://www.g2.com/discussions/what-does-zoho-crm-connector-do) - [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/zoho-crm-connector-what-are-the-3-main-elements-of-crm-software) - [What features Zoho?](https://www.g2.com/discussions/what-features-zoho) - [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment ### 10. [Poly](https://www.g2.com/products/poly/reviews) Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and collaboration. Meet Poly and see how the latest Contact Center and Customer Care offerings help to deliver the best customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Poly?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Poly?** - **Seller:** [HP](https://www.g2.com/sellers/hp) - **Year Founded:** 1939 - **HQ Location:** Palo Alto, CA - **Twitter:** @HP (1,091,979 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5390798/ (137,941 employees on LinkedIn®) - **Ownership:** HPQ **Who Uses This Product?** - **Company Size:** 42% Enterprise, 37% Small-Business #### What Are Poly's Pros and Cons? **Pros:** - Features Variety (1 reviews) - Speed (1 reviews) - Voice Quality (1 reviews) **Cons:** - Slow Loading (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Poly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **variety of features** in Poly products, enhancing sound quality and comfort for calls and meetings. - Users appreciate the **excellent sound quality** of Poly devices, enhancing communication in calls and video meetings. - Users appreciate the **excellent sound quality** of Poly devices, enhancing clarity and comfort during calls and meetings. **Cons:** - Users experience **slow loading** with Poly products due to inconsistent software and firmware updates affecting sync with conferencing tools. - Users experience **slow and inconsistent update issues** , causing delays in syncing with conferencing tools like Teams or Zoom. #### What Are Recent G2 Reviews of Poly? **"[POLY IS PERFECT](https://www.g2.com/survey_responses/poly-review-11776558)"** **Rating:** 5.0/5.0 stars *— Verified User in Printing* [Read full review](https://www.g2.com/survey_responses/poly-review-11776558) --- **"[Customizable and Seamless VoIP Experience with Malleable Features](https://www.g2.com/survey_responses/poly-review-11763905)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/poly-review-11763905) --- #### What Are G2 Users Discussing About Poly? - [What does Poly do?](https://www.g2.com/discussions/what-does-poly-do) - [What is Polycom system?](https://www.g2.com/discussions/what-is-polycom-system) - [How do I add a device to my poly lens?](https://www.g2.com/discussions/how-do-i-add-a-device-to-my-poly-lens) - [What is poly software?](https://www.g2.com/discussions/what-is-poly-software) ### 11. [Teleopti WFM Integration](https://www.g2.com/products/teleopti-wfm-integration/reviews) Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability- Optimized, automated forecasting, scheduling and planning with cutting-edge features secure service levels and empower and engage employees. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Teleopti WFM Integration?** - **Ease of Setup:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Teleopti WFM Integration?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 57% Enterprise, 36% Mid-Market #### What Are Recent G2 Reviews of Teleopti WFM Integration? **"[Review for teleopti](https://www.g2.com/survey_responses/teleopti-wfm-integration-review-9697340)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/teleopti-wfm-integration-review-9697340) --- **"[Great Scheduling Tool For Any BPO](https://www.g2.com/survey_responses/teleopti-wfm-integration-review-5257947)"** **Rating:** 5.0/5.0 stars *— Warren R.* [Read full review](https://www.g2.com/survey_responses/teleopti-wfm-integration-review-5257947) --- #### What Are G2 Users Discussing About Teleopti WFM Integration? - [What is Teleopti WFM Integration used for?](https://www.g2.com/discussions/what-is-teleopti-wfm-integration-used-for) ### 12. [Appian](https://www.g2.com/products/appian/reviews) Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to be named a Leader by Gartner for Business Orchestration and Automation Technologies (BOAT). Access report via: https://ap.pn/3d8RYQJ **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate Appian?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.5/10 (Category avg: 8.6/10) - **Ease of Use:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Appian?** - **Seller:** [Appian](https://www.g2.com/sellers/appian) - **Company Website:** https://www.appian.com - **Year Founded:** 1999 - **HQ Location:** McLean, Virginia - **Twitter:** @Appian (16,293 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,501 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant, Manager - **Top Industries:** Financial Services, Banking - **Company Size:** 58% Enterprise, 28% Mid-Market #### What Are Appian's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Automation (28 reviews) - Low Code (25 reviews) - AI Technology (24 reviews) - Artificial Intelligence (23 reviews) **Cons:** - Limited Features (15 reviews) - Expensive (12 reviews) - Limited Flexibility (11 reviews) - Complexity (10 reviews) - Limited Customization (10 reviews) ### What Do G2 Reviewers Say About Appian? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Appian, enabling quick and intuitive workflow automation without coding skills. - Users value the **simplicity of automation** in Appian, enabling effortless workflow management without coding skills. - Users appreciate Appian's **rapid application development through low-code solutions** , enhancing efficiency with its intuitive design and AI integration. - Users appreciate the **AI capabilities** of Appian, enhancing efficiency with automation and smart services for better processes. - Users value the **AI capabilities** of Appian, enhancing efficiency through automation and smart services. **Cons:** - Users feel that Appian has **limited features** , particularly in security enhancements and RPA capabilities compared to competitors. - Users find Appian **too expensive** compared to other low-code tools, especially for small-scale businesses. - Users face **limited flexibility** with Appian, especially regarding performance issues and IDE capabilities for expression rules. - Users find the **complexity of Appian** challenging, particularly in tailoring it to specific business needs and version control. - Users find **limited customization** options frustrating, making it difficult to meet specific design requirements and brand guidelines. #### What Are Recent G2 Reviews of Appian? **"[Implementation and Costs: Major Challenges for Appian](https://www.g2.com/survey_responses/appian-review-12935187)"** **Rating:** 4.0/5.0 stars *— Manuel Yeison S.* [Read full review](https://www.g2.com/survey_responses/appian-review-12935187) --- **"[Streamlined Our Operations with Low-Code Power](https://www.g2.com/survey_responses/appian-review-12900106)"** **Rating:** 5.0/5.0 stars *— Alemu J.* [Read full review](https://www.g2.com/survey_responses/appian-review-12900106) --- #### What Are G2 Users Discussing About Appian? - [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) - 1 comment - [What is Appian Workforce Safety used for?](https://www.g2.com/discussions/what-is-appian-workforce-safety-used-for) - [What is Appian Platform in GovCloud used for?](https://www.g2.com/discussions/what-is-appian-platform-in-govcloud-used-for) - [Is Appian SaaS or PaaS?](https://www.g2.com/discussions/is-appian-saas-or-paas) - [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) - 1 comment ### 13. [Procedureflow](https://www.g2.com/products/procedureflow/reviews) Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. **Average Rating:** 4.7/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Procedureflow?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Procedureflow?** - **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow) - **Company Website:** https://procedureflow.com - **Year Founded:** 2015 - **HQ Location:** Saint John, NB - **Twitter:** @ProcedureFlow (355 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9425110/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 49% Mid-Market, 35% Enterprise #### What Are Recent G2 Reviews of Procedureflow? **"[Procedureflow is a great tool](https://www.g2.com/survey_responses/procedureflow-review-12874082)"** **Rating:** 5.0/5.0 stars *— Jamilah P.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-12874082) --- **"[Procedure Flow is a must for any company!](https://www.g2.com/survey_responses/procedureflow-review-7801114)"** **Rating:** 5.0/5.0 stars *— Cheryl J.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-7801114) --- #### What Are G2 Users Discussing About Procedureflow? - [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) - 1 comment ### 14. [Shelf](https://www.g2.com/products/shelf-shelf/reviews) Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. **Average Rating:** 4.7/5.0 **Total Reviews:** 135 **How Do G2 Users Rate Shelf?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Shelf?** - **Seller:** [Shelf](https://www.g2.com/sellers/shelf) - **Company Website:** https://shelf.io - **HQ Location:** Stamford, CT - **Twitter:** @shelf_io (1,226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (231 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 57% Mid-Market, 28% Enterprise #### What Are Shelf's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Features (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Centralization (1 reviews) **Cons:** - Editing Difficulties (1 reviews) - Editing Limitations (1 reviews) - Inefficiency (1 reviews) - Inefficient Search (1 reviews) - Inefficient Search Function (1 reviews) ### What Do G2 Reviewers Say About Shelf? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of finding information** with Shelf, as it streamlines knowledge management efficiently. - Users find that Shelf's **AI optimization features** enhance their ability to manage and utilize company knowledge effectively. - Users find that Shelf's **AI optimization** significantly enhances their knowledge management for effective chatbot responses. - Users value Shelf for its ability to **optimize knowledge for AI chatbot efficiency** , ensuring accurate answers for customers. - Users appreciate the **centralization** of information in Shelf, making it easy to find everything efficiently. **Cons:** - Users find **editing difficulties** with Shelf due to limitations in simultaneous collaboration on gems. - Users dislike the **editing limitations** of Shelf, as simultaneous edits by multiple users are not supported. - Users find the **inefficiency** of document search in Shelf frustrating, as it often requires unnecessary effort to locate files. - Users find the **inefficient search** frustrating, as it often requires extra effort to locate specific documents quickly. - Users find the **inefficient search function** frustrating as it often requires extra effort to locate specific documents. #### What Are Recent G2 Reviews of Shelf? **"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"** **Rating:** 5.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shelf-review-12493143) --- **"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"** **Rating:** 4.0/5.0 stars *— Liza Marie A.* [Read full review](https://www.g2.com/survey_responses/shelf-review-11832957) --- #### What Are G2 Users Discussing About Shelf? - [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do) - [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software) - [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software) - [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf) ### 15. [Stripe - Custom Data Actions](https://www.g2.com/products/stripe-custom-data-actions/reviews) Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Stripe - Custom Data Actions?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Stripe - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ **Who Uses This Product?** - **Company Size:** 69% Small-Business, 15% Enterprise #### What Are Stripe - Custom Data Actions's Pros and Cons? **Pros:** - Data Visibility (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Stripe - Custom Data Actions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **clear and structured data visibility** in Stripe - Custom Data Actions, making information easily accessible. - Users praise the **ease of use** of Stripe - Custom Data Actions, particularly for invoice handling and international payments. - Users value the **easy integrations** with Stripe, making invoicing and international payments straightforward and user-friendly. - Users appreciate the **easy integration** with banks and simple handling of international payments through Stripe. - Users appreciate the **navigation ease** of Stripe - Custom Data Actions, finding information is straightforward and well-structured. **Cons:** - Users report that **customer support is unresponsive** , which impacts their overall satisfaction with Stripe's service. #### What Are Recent G2 Reviews of Stripe - Custom Data Actions? **"[Excellent payment for international Transaction](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439) --- **"[very informative and easy to use](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)"** **Rating:** 5.0/5.0 stars *— Verified User in Security and Investigations* [Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295) --- #### What Are G2 Users Discussing About Stripe - Custom Data Actions? - [What is Stripe - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-stripe-custom-data-actions-used-for) ### 16. [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews) Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Zendesk - Custom Data Actions?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendesk - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 69% Mid-Market, 15% Enterprise #### What Are Recent G2 Reviews of Zendesk - Custom Data Actions? **"[best platform for email support](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)"** **Rating:** 5.0/5.0 stars *— Boney P.* [Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418) --- **"[Zendesk Experience](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)"** **Rating:** 4.0/5.0 stars *— Archolo P.* [Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891) --- #### What Are G2 Users Discussing About Zendesk - Custom Data Actions? - [What is Zendesk - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-zendesk-custom-data-actions-used-for) ### 17. [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews) Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance. **Average Rating:** 4.9/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Brightmetrics?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Brightmetrics?** - **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics) - **Year Founded:** 2010 - **HQ Location:** Petaluma, California - **Twitter:** @brightmetrics (352 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brightmetrics/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 55% Mid-Market, 24% Small-Business #### What Are Brightmetrics's Pros and Cons? **Pros:** - Customization (1 reviews) - Ease of Use (1 reviews) - Insights (1 reviews) - Intuitive (1 reviews) - Reporting (1 reviews) **Cons:** - Difficult Learning (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Brightmetrics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customization capabilities** of Brightmetrics, enabling easy report adjustments for immediate insights and convenience. - Users appreciate the **ease of use** of Brightmetrics, highlighting intuitive dashboards and customizable reports for efficient decision-making. - Users appreciate the **intuitive dashboards** of Brightmetrics, enabling easy access to clear insights and custom reports. - Users find the **intuitive dashboards** of Brightmetrics easy to navigate, providing clear insights and customizable reports effortlessly. - Users value the **intuitive dashboards and customizable reports** in Brightmetrics, enhancing their decision-making process effortlessly. **Cons:** - Users find the **difficult learning curve** of Brightmetrics challenging, especially for advanced features and initial setup. - Users find the **difficult setup** of Brightmetrics overwhelming, especially when trying to grasp advanced features. - Users find the **learning curve steep** , especially with advanced features and initial setup for new users. #### What Are Recent G2 Reviews of Brightmetrics? **"[Quick, Reliable Support and Helpful Reports](https://www.g2.com/survey_responses/brightmetrics-review-13035200)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/brightmetrics-review-13035200) --- **"[Brightmetrics Makes Dashboard Setup Effortless](https://www.g2.com/survey_responses/brightmetrics-review-12983353)"** **Rating:** 5.0/5.0 stars *— Matt h.* [Read full review](https://www.g2.com/survey_responses/brightmetrics-review-12983353) --- #### What Are G2 Users Discussing About Brightmetrics? - [What do you like most about Brightmetrics for call analytics, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-brightmetrics-for-call-analytics-and-what-could-be-improved) - 1 comment - [What is Brightmetrics used for?](https://www.g2.com/discussions/what-is-brightmetrics-used-for) - 2 comments ### 18. [Google Analytics & AdWords Integration By Outleads - For Marketers](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-for-marketers/reviews) Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed. **Average Rating:** 4.3/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Google Analytics & AdWords Integration By Outleads - For Marketers?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 6.7/10 (Category avg: 8.6/10) - **Ease of Use:** 7.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Analytics & AdWords Integration By Outleads - For Marketers?** - **Seller:** [Outleads](https://www.g2.com/sellers/outleads) - **Year Founded:** 2013 - **HQ Location:** New York City, NY - **Twitter:** @Outleads (159 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 27% Enterprise #### What Are Recent G2 Reviews of Google Analytics & AdWords Integration By Outleads - For Marketers? **"[Great service and makes life easier](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)"** **Rating:** 5.0/5.0 stars *— Christen F.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491) --- **"[Best tool to reach your customers and prospects!](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391) --- #### What Are G2 Users Discussing About Google Analytics & AdWords Integration By Outleads - For Marketers? - [How do I check Google Analytics?](https://www.g2.com/discussions/how-do-i-check-google-analytics) - [What does Google Analytics actually do?](https://www.g2.com/discussions/what-does-google-analytics-actually-do) - [What is Google Analytics and how it works?](https://www.g2.com/discussions/what-is-google-analytics-and-how-it-works) ### 19. [Oracle Engagement Cloud Connector](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews) The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Oracle Engagement Cloud Connector?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.5/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Oracle Engagement Cloud Connector?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Oracle Engagement Cloud Connector? **"[6](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)"** **Rating:** 4.0/5.0 stars *— Shaikh D.* [Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075) --- **"[In managing organisational data on a single platform with Oracle is the best system to work on.](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)"** **Rating:** 5.0/5.0 stars *— Shane Zehra R.* [Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497) --- #### What Are G2 Users Discussing About Oracle Engagement Cloud Connector? - [What is Oracle Engagement Cloud Connector used for?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud-connector-used-for) ### 20. [Google Analytics / AdWords Integration By Outleads (Contact Centers)](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-contact-centers/reviews) Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Google Analytics / AdWords Integration By Outleads (Contact Centers)?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Analytics / AdWords Integration By Outleads (Contact Centers)?** - **Seller:** [Outleads](https://www.g2.com/sellers/outleads) - **Year Founded:** 2013 - **HQ Location:** New York City, NY - **Twitter:** @Outleads (159 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Google Analytics / AdWords Integration By Outleads (Contact Centers)'s Pros and Cons? **Pros:** - Tools (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Analytics (1 reviews) - Data Visibility (1 reviews) **Cons:** - Inaccurate Data Analysis (2 reviews) - Export Issues (1 reviews) ### What Do G2 Reviewers Say About Google Analytics / AdWords Integration By Outleads (Contact Centers)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and detailed analysis** provided by Outleads' Google Analytics integration for informed decisions. - Users appreciate the **excellent customer support** provided, enhancing their experience with this free and easy-to-use tool. - Users appreciate the **ease of use** of Google Analytics/AdWords Integration, finding it simple for website data analysis. - Users praise the **cost-free analytics** and effective data analysis with excellent customer support from Outleads. - Users value the **enhanced data visibility** for optimizing audience and improving website retention through integrated analytics. **Cons:** - Users report experiencing **inaccurate data analysis** with Google Analytics / AdWords Integration, leading to unreliable insights. - Users struggle with the **inability to import certain types of Google Ads** , limiting their advertising efficiency and flexibility. #### What Are Recent G2 Reviews of Google Analytics / AdWords Integration By Outleads (Contact Centers)? **"[Best Tool in website analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)"** **Rating:** 4.5/5.0 stars *— Akshay T.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196) --- **"[Best for CRM Integration with Google Analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)"** **Rating:** 4.0/5.0 stars *— AMER K.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737) --- #### What Are G2 Users Discussing About Google Analytics / AdWords Integration By Outleads (Contact Centers)? - [What is Google Analytics / AdWords Integration By Outleads (Contact Centers) used for?](https://www.g2.com/discussions/what-is-google-analytics-adwords-integration-by-outleads-contact-centers-used-for) ### 21. [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews) Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Google Cloud Agent Assist?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.6/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.7/10 (Category avg: 8.6/10) - **Ease of Use:** 7.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Cloud Agent Assist?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 33% Mid-Market #### What Are Google Cloud Agent Assist's Pros and Cons? **Pros:** - Communication (4 reviews) - Ease of Use (4 reviews) - Artificial Intelligence (2 reviews) - Business Support (2 reviews) - Easy Setup (2 reviews) **Cons:** - Cost (3 reviews) - Expensive (3 reviews) - AI Limitations (2 reviews) - Difficult Setup (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Google Cloud Agent Assist? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective communication** enhancements of Google Cloud Agent Assist, enabling effortless interactions with clients. - Users appreciate the **ease of use** of Google Cloud Agent Assist, finding it simple to implement and integrate. - Users appreciate the **real-time AI suggestions** from Google Cloud Agent Assist, enhancing response speed and accuracy in support. - Users value the **enhanced communication support** from Google Cloud Agent Assist, improving customer interactions significantly. - Users find the **easy setup** of Google Cloud Agent Assist beneficial for seamless integration into daily operations. **Cons:** - Users find the **cost to be high** initially, making it challenging for new businesses to adopt. - Users find the **high cost** of Google Cloud Agent Assist challenging, especially for new businesses starting out. - Users find the **inconsistency of AI answers** often frustrating, leading to a preference for human interaction instead. - Users find the **difficult setup** process demanding technical expertise and time, impacting initial implementation experiences. - Users experience **integration issues** due to complex initial setup requiring significant technical expertise and time commitment. #### What Are Recent G2 Reviews of Google Cloud Agent Assist? **"[Smooth, Lag-Free Experience with Excellent UI, AI Features, and Service Quality](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12836464)"** **Rating:** 5.0/5.0 stars *— Aditya B.* [Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12836464) --- **"[Google Cloud Agent Assist - Makes my Work easier](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12280762)"** **Rating:** 4.5/5.0 stars *— Lorens L.* [Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12280762) --- #### What Are G2 Users Discussing About Google Cloud Agent Assist? - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) ### 22. [Amazon Polly](https://www.g2.com/products/amazon-polly/reviews) Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 76 **How Do G2 Users Rate Amazon Polly?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Amazon Polly?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 32% Mid-Market #### What Are Amazon Polly's Pros and Cons? **Pros:** - Quality (2 reviews) - Voice Realism (2 reviews) - Affordable (1 reviews) - API Integration (1 reviews) - Data Visibility (1 reviews) **Cons:** - Expensive (2 reviews) - Cost Concerns (1 reviews) - Error Handling (1 reviews) - Limited Customization (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Amazon Polly? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **exceptional quality** of Amazon Polly's voices, enhancing their projects with natural-sounding output. - Users appreciate the **natural and clear voice realism** of Amazon Polly, enhancing their projects with impressive sound quality. - Users find Amazon Polly **affordable** for moderate usage, appreciating its seamless integration and reliable performance. - Users benefit from the **seamless API integration** of Amazon Polly, enhancing functionality in various applications effortlessly. - Users value the **excellent data visibility** of Amazon Polly, enhancing their development and project management capabilities. **Cons:** - Users find Amazon Polly to be **expensive** for large-scale use, making budgeting and cost management difficult. - Users find **cost estimation challenging** for high-volume applications, leading to unpredictable expenses during project planning. - Users find **error handling documentation lacking** , leading to difficulties in managing issues during development workflows. - Users find Amazon Polly has **limited customization options** for neural voices, affecting the flexibility of their applications. - Users find the **poor documentation** on advanced features frustrating, hindering their development workflows effectively. #### What Are Recent G2 Reviews of Amazon Polly? **"[Human-Like Text-to-Audio That Elevated Our Videos and Ads](https://www.g2.com/survey_responses/amazon-polly-review-12998022)"** **Rating:** 5.0/5.0 stars *— Milan S.* [Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12998022) --- **"[Very Good for Educational Content, Narration, and Audio Creation](https://www.g2.com/survey_responses/amazon-polly-review-12927337)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12927337) --- #### What Are G2 Users Discussing About Amazon Polly? - [Is Amazon Polly text to speech free?](https://www.g2.com/discussions/is-amazon-polly-text-to-speech-free) - 3 comments - [Can you use Amazon Polly for commercial use?](https://www.g2.com/discussions/can-you-use-amazon-polly-for-commercial-use) - 2 comments - [How do you use Polly on Amazon?](https://www.g2.com/discussions/how-do-you-use-polly-on-amazon) - [What can Amazon Polly do?](https://www.g2.com/discussions/what-can-amazon-polly-do) - 1 comment ### 23. [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews) Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows. **Average Rating:** 4.2/5.0 **Total Reviews:** 6 **How Do G2 Users Rate ServiceNow - Custom Data Actions?** - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceNow - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Mid-Market, 50% Enterprise #### What Are Recent G2 Reviews of ServiceNow - Custom Data Actions? **"[Ease of setting Customer actions in ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)"** **Rating:** 4.5/5.0 stars *— Srinidhi R.* [Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390) --- **"[Custom Action ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153) --- #### What Are G2 Users Discussing About ServiceNow - Custom Data Actions? - [What is ServiceNow - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-servicenow-custom-data-actions-used-for) ### 24. [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews) Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users. **Average Rating:** 4.4/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Google Cloud Text-to-Speech?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Cloud Text-to-Speech?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Software Engineer, Data Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are Google Cloud Text-to-Speech's Pros and Cons? **Pros:** - Voice Realism (3 reviews) - Ease of Use (2 reviews) - Natural Voices (2 reviews) - API Integration (1 reviews) - Cloud Storage (1 reviews) **Cons:** - Cost Concerns (1 reviews) - Expensive (1 reviews) - Language Processing (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Google Cloud Text-to-Speech? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **clear and natural voice realism** of Google Cloud Text-to-Speech, enhancing project versatility and efficiency. - Users appreciate the **ease of use** in Google Cloud Text-to-Speech, enjoying intuitive features and simple setup. - Users appreciate the **natural voice quality** of Google Cloud Text-to-Speech, enhancing their listening experience across languages. - Users value the **seamless API integration** of Google Cloud Text-to-Speech, enhancing deployment and performance effortlessly. - Users value the **secure and convenient data management** offered by Google Cloud Text-to-Speech, accessible from anywhere. **Cons:** - Users express concern over the **lack of pricing transparency** in Google Cloud Text-to-Speech, especially at higher usage levels. - Users find the **pricing structure lacking transparency** , with costs escalating quickly beyond the baseline usage limit. - Users note a need for improved **language processing** , citing robotic pronunciation and context struggles with the service. - Users find the **limited customization** options frustrating, as tonal adjustments are insufficient for professional production needs. - Users find Google Cloud Text-to-Speech has **limited features** compared to AWS for specific use cases. #### What Are Recent G2 Reviews of Google Cloud Text-to-Speech? **"[Makes Voice and Educational Content Creation Much More Efficient and Time Saving](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951) --- **"[Reliable Text‑to‑Speech for Everyday Use](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-7438443)"** **Rating:** 5.0/5.0 stars *— Hillel G.* [Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-7438443) --- #### What Are G2 Users Discussing About Google Cloud Text-to-Speech? - [What is the best software for text to speech?](https://www.g2.com/discussions/what-is-the-best-software-for-text-to-speech) - [Does Google have a text to speech app?](https://www.g2.com/discussions/does-google-have-a-text-to-speech-app) - 2 comments - [How do I set up Google Cloud Text to Speech?](https://www.g2.com/discussions/how-do-i-set-up-google-cloud-text-to-speech) - [Is Google Cloud Text to Speech API free?](https://www.g2.com/discussions/is-google-cloud-text-to-speech-api-free) - 1 comment ### 25. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 **How Do G2 Users Rate livepro Knowledge Management?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind livepro Knowledge Management?** - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** https://livepro.com/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Mid-Market, 21% Enterprise #### What Are livepro Knowledge Management's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Knowledge Base (55 reviews) - Helpful (45 reviews) - Intuitive (36 reviews) - Features (33 reviews) **Cons:** - Inefficient Search (10 reviews) - Inefficient Search Function (9 reviews) - Improvement Needed (8 reviews) - Poor Search Functionality (8 reviews) - Search Functionality (8 reviews) ### What Do G2 Reviewers Say About livepro Knowledge Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and easy-to-use layout** of livepro Knowledge Management, enhancing efficiency and customer experience. - Users appreciate the **user-friendly interface and AI features** of livepro Knowledge Management, enhancing information access and management. - Users value the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency. - Users love the **intuitive search function** of livepro, enabling quick access to accurate information for better customer service. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing efficiency and simplifying complex processes. **Cons:** - Users often face **inefficient search** results, leading to difficulty in quickly finding specific information. - Users find the **inefficient search function** frustrating, as it makes locating specific information time-consuming and difficult. - Users find that **improvement is needed** for AI accuracy and article editing, along with a clearer onboarding process. - Users find the **poor search functionality** frustrating, often struggling to locate specific information efficiently. - Users find the **search functionality lacking** , often leading to overwhelming results and difficulty in quickly locating specific information. #### What Are Recent G2 Reviews of livepro Knowledge Management? **"[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"** **Rating:** 4.5/5.0 stars *— Joy E.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) --- **"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"** **Rating:** 4.5/5.0 stars *— Carly M.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) --- #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ## What Is Genesys AppFoundry Marketplace? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps)