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Best Genesys AppFoundry Marketplace

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

Be available for purchase or integration through the Genesys AppFoundry Marketplace
Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities
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Featured Genesys AppFoundry Marketplace At A Glance

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Genesys Cloud CX
Genesys Cloud CX

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217 Listings in Genesys AppFoundry Marketplace Available
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    Popularity
Genesys Cloud CX
(1,482)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    89
    Reliability
    62
    Helpful
    59
    Efficiency
    54
    Cons
    Limited Features
    59
    Missing Features
    48
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Ease of Admin
    Average: 8.7
    8.4
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
89
Reliability
62
Helpful
59
Efficiency
54
Cons
Limited Features
59
Missing Features
48
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.4
Ease of Admin
Average: 8.7
8.4
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,344 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Tenfold
(172)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

    Users
    • Business Account Manager
    • Account Executive
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tenfold Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy of Information
    1
    Call Management
    1
    CRM Integration
    1
    Integrations
    1
    Salesforce Integration
    1
    Cons
    Limited Features
    1
    Not Intuitive
    1
    Screen Issues
    1
    Slow Loading
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,870 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,258 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

Users
  • Business Account Manager
  • Account Executive
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
Tenfold Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy of Information
1
Call Management
1
CRM Integration
1
Integrations
1
Salesforce Integration
1
Cons
Limited Features
1
Not Intuitive
1
Screen Issues
1
Slow Loading
1
Slow Performance
1
View All Pros and Cons
Tenfold features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Ease of Admin
Average: 8.7
9.0
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
LivePerson
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,870 Twitter followers
LinkedIn® Page
www.linkedin.com
1,258 employees on LinkedIn®
Ownership
NASDAQ: LPSN

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Lightico
(369)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

    Users
    • sales advisor
    • sales
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 61% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lightico features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Setup
    Average: 8.6
    9.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lightico
    Year Founded
    2014
    HQ Location
    New York, NY
    Twitter
    @lightico
    2,767 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

Users
  • sales advisor
  • sales
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 61% Enterprise
  • 26% Mid-Market
Lightico features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.1
Ease of Admin
Average: 8.7
9.1
Ease of Setup
Average: 8.6
9.5
Ease of Use
Average: 8.6
Seller Details
Seller
Lightico
Year Founded
2014
HQ Location
New York, NY
Twitter
@lightico
2,767 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Jabra Headsets And Speakerphones
(32)4.5 out of 5
View top Consulting Services for Jabra Headsets And Speakerphones
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 44% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jabra Headsets And Speakerphones Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Poor Customer Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.7
    9.4
    Ease of Setup
    Average: 8.6
    9.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jabra
    Year Founded
    1869
    HQ Location
    Copenhagen, DK
    Twitter
    @jabra_us
    14,911 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,663 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 44% Enterprise
  • 34% Mid-Market
Jabra Headsets And Speakerphones Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Poor Customer Support
1
View All Pros and Cons
Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Ease of Admin
Average: 8.7
9.4
Ease of Setup
Average: 8.6
9.9
Ease of Use
Average: 8.6
Seller Details
Seller
Jabra
Year Founded
1869
HQ Location
Copenhagen, DK
Twitter
@jabra_us
14,911 Twitter followers
LinkedIn® Page
www.linkedin.com
1,663 employees on LinkedIn®
Qualtrics Customer Experience
(739)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Analytics
    9
    Helpful
    9
    Insights Generation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Limitations
    4
    Survey Limitations
    4
    Complexity
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Ease of Admin
    Average: 8.7
    7.6
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
7.9
Ease of Admin
Average: 8.7
7.6
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,314 Twitter followers
LinkedIn® Page
www.linkedin.com
6,147 employees on LinkedIn®
PowerBI for PureCloud
(26)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

    Users
    No information available
    Industries
    • Accounting
    Market Segment
    • 46% Mid-Market
    • 31% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PowerBI for PureCloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    178 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

Users
No information available
Industries
  • Accounting
Market Segment
  • 46% Mid-Market
  • 31% Small-Business
PowerBI for PureCloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease of Admin
Average: 8.7
9.2
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,150 Twitter followers
LinkedIn® Page
www.linkedin.com
178 employees on LinkedIn®
Microsoft Dynamics 365 Connector
(24)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Dynamics 365 Connector features and usability ratings that predict user satisfaction
    7.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Ease of Admin
    Average: 8.7
    8.3
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    107 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

Users
No information available
Industries
No information available
Market Segment
  • 38% Small-Business
  • 33% Enterprise
Microsoft Dynamics 365 Connector features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease of Admin
Average: 8.7
8.3
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
107 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
ZOHO CRM CONNECTOR
(21)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZOHO CRM CONNECTOR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Features Variety
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Ease of Admin
    Average: 8.7
    8.3
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    107 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 38% Mid-Market
ZOHO CRM CONNECTOR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Features Variety
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease of Admin
Average: 8.7
8.3
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
107 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Appian
(485)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Manager
    • Consultant
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a platform that provides features such as low-code development and process automation for managing business processes.
    • Reviewers appreciate the platform's ease of use, quick build and management of workflows, and its ability to improve collaboration across teams.
    • Users mentioned drawbacks such as less intuitive reporting and analytics capabilities, the need for technical knowledge for beginners, and high licensing costs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Automation
    28
    Low Code
    23
    AI Technology
    21
    Artificial Intelligence
    21
    Cons
    Limited Features
    12
    Expensive
    11
    Limited Flexibility
    9
    Limited Customization
    8
    Performance Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Ease of Admin
    Average: 8.7
    8.5
    Ease of Setup
    Average: 8.6
    8.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,369 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Manager
  • Consultant
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a platform that provides features such as low-code development and process automation for managing business processes.
  • Reviewers appreciate the platform's ease of use, quick build and management of workflows, and its ability to improve collaboration across teams.
  • Users mentioned drawbacks such as less intuitive reporting and analytics capabilities, the need for technical knowledge for beginners, and high licensing costs.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Automation
28
Low Code
23
AI Technology
21
Artificial Intelligence
21
Cons
Limited Features
12
Expensive
11
Limited Flexibility
9
Limited Customization
8
Performance Issues
8
View All Pros and Cons
Appian features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Ease of Admin
Average: 8.7
8.5
Ease of Setup
Average: 8.6
8.7
Ease of Use
Average: 8.6
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,369 Twitter followers
LinkedIn® Page
www.linkedin.com
2,360 employees on LinkedIn®
Poly
(18)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Enterprise
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Poly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features Variety
    1
    Speed
    1
    Voice Quality
    1
    Cons
    Slow Loading
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Poly features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HP
    HQ Location
    Palo Alto, CA
    Twitter
    @HP
    1,098,120 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,139 employees on LinkedIn®
    Ownership
    HPQ
    Total Revenue (USD mm)
    $56,639
Product Description
How are these determined?Information
This description is provided by the seller.

Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

Users
No information available
Industries
No information available
Market Segment
  • 44% Enterprise
  • 39% Small-Business
Poly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features Variety
1
Speed
1
Voice Quality
1
Cons
Slow Loading
1
Update Issues
1
View All Pros and Cons
Poly features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.6
Ease of Admin
Average: 8.7
9.0
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
HP
HQ Location
Palo Alto, CA
Twitter
@HP
1,098,120 Twitter followers
LinkedIn® Page
www.linkedin.com
143,139 employees on LinkedIn®
Ownership
HPQ
Total Revenue (USD mm)
$56,639
Teleopti WFM Integration
(14)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 57% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teleopti WFM Integration Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    Limited Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teleopti WFM Integration features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    573 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

Users
No information available
Industries
  • Retail
Market Segment
  • 57% Enterprise
  • 36% Mid-Market
Teleopti WFM Integration Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
Limited Functionality
1
View All Pros and Cons
Teleopti WFM Integration features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Calabrio
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,273 Twitter followers
LinkedIn® Page
www.linkedin.com
573 employees on LinkedIn®
ProcedureFlow
(42)4.7 out of 5
Save to My Lists
Entry Level Price:$27.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProcedureFlow features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.8
    Ease of Admin
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProcedureFlow
    Year Founded
    2015
    HQ Location
    Saint John, NB
    Twitter
    @ProcedureFlow
    366 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ProcedureFlow features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.8
Ease of Admin
Average: 8.7
9.8
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
ProcedureFlow
Year Founded
2015
HQ Location
Saint John, NB
Twitter
@ProcedureFlow
366 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Shelf
(140)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Knowledge Base
    3
    Time-saving
    3
    Centralization
    2
    Easy Integrations
    2
    Cons
    Missing Features
    2
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Error Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Ease of Admin
    Average: 8.7
    9.6
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,227 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Knowledge Base
3
Time-saving
3
Centralization
2
Easy Integrations
2
Cons
Missing Features
2
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Error Issues
1
View All Pros and Cons
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.5
Ease of Admin
Average: 8.7
9.6
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,227 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Stripe - Custom Data Actions
(13)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 69% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stripe - Custom Data Actions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Data Visibility
    1
    Easy Integrations
    1
    Integrations
    1
    Navigation Ease
    1
    Cons
    Poor Customer Support
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

Users
No information available
Industries
No information available
Market Segment
  • 69% Small-Business
  • 15% Mid-Market
Stripe - Custom Data Actions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Data Visibility
1
Easy Integrations
1
Integrations
1
Navigation Ease
1
Cons
Poor Customer Support
2
View All Pros and Cons
Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.3
Ease of Admin
Average: 8.7
9.2
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
247 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Zendesk - Custom Data Actions
(13)4.7 out of 5
View top Consulting Services for Zendesk - Custom Data Actions
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 69% Mid-Market
    • 15% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.8
    Ease of Admin
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
  • Financial Services
Market Segment
  • 69% Mid-Market
  • 15% Enterprise
Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.8
Ease of Admin
Average: 8.7
9.8
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
247 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
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