# Cinareo Reviews
**Vendor:** Cinareo  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Cinareo
Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios. Cinareo complements existing WFM platforms 1. Short- to long-range planning Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning. 2. Detailed budgets Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition. 3. KPI Insights Provides insights into the key performance indicators that matter most to operations and finance management. 4. What-if scenario modelling Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions. 5. Recruitment and Training Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed. 6. Support Staff Planning Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.




## Cinareo Reviews
  ### 1. Makes capacity planning easy and adds in the elements that typically get overlooked

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2024

**What do you like best about Cinareo?**

We like the ability to run forecasts beyond 2 years, you can get really complex with your imput or just do something simple if that all you need

**What do you dislike about Cinareo?**

Occupancy as an output is the correct method, although so may ask for it to be an input

**Recommendations to others considering Cinareo:**

This is fantastic for all of you who do capacity or staff scenario planning - the standard WFM tools just don't have this functionality.  I've never had more percise resluts and had the ability to add in items like new hire learning curve.

**What problems is Cinareo solving and how is that benefiting you?**

Add in the new hire factor, and the other operational staff requirements is what makes this a unique solution.  Very easy to use, we love all of the latestest features



- [View Cinareo pricing details and edition comparison](https://www.g2.com/products/cinareo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+01%3A22%3A36+-0500&secure%5Bsession_id%5D=22096151-16f6-4930-96d0-b7d6c05f1d74&secure%5Btoken%5D=bdf621123db7c527a2e2923e14f6f677fde355a32224fdcf492b025a30e88a19&format=llm_user)

## Cinareo Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

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