Cinareo Reviews & Product Details

Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios. Cinareo complements existing WFM platforms 1. Short- to long-range planning Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning. 2. Detailed budgets Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition. 3. KPI Insights Provides insights into the key performance indicators that matter most to operations and finance management. 4. What-if scenario modelling Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions. 5. Recruitment and Training Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed. 6. Support Staff Planning Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.