# Akio.Cx Reviews
**Vendor:** Akio  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Akio.Cx
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.




## Akio.Cx Reviews
  ### 1. An amazing cloud-based call-center software!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Veeral O. | Principal Solutions Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2021

**What do you like best about Akio.Cx?**

The simplicity of the software platform is simply amazing. Compatible with any browser, contact management, voice and digital channels to manage customers. The agent UI has ergonomic design.

**What do you dislike about Akio.Cx?**

The pricing is not standard and may vary from customer to customer. There should be a free trial version.

**Recommendations to others considering Akio.Cx:**

You can request for a demo by contacting them through their website.

**What problems is Akio.Cx solving and how is that benefiting you?**

Suited for organizations in business of running a call center.
AI assisted email response makes agent more efficient and several more features like these.


## Akio.Cx Discussions
  - [What is Akio.Cx used for?](https://www.g2.com/discussions/what-is-akio-cx-used-for)

- [View Akio.Cx pricing details and edition comparison](https://www.g2.com/products/akio-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+18%3A10%3A28+-0500&secure%5Bsession_id%5D=2775f074-e99d-4f24-b81e-163e5657053e&secure%5Btoken%5D=da82f7ff852c11cb8179cc09457f17e257e2e538715e3690e6ae70d5186cd1c0&format=llm_user)

## Akio.Cx Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis

**Generative AI**
- AI Text-to-Speech

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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