Portage Communications is a company that specializes in providing software solutions designed to enhance the operations and management of customer service centers and help desks. Their offerings primarily focus on workforce management and optimization tools that help businesses efficiently schedule and manage their customer service personnel. Portage Communications' flagship product, AgentTime Scheduler, is a key solution that allows organizations to optimize their staffing levels by forecasting call volumes and scheduling agents accordingly. This helps in improving customer service while managing operational costs effectively.